What TalkTalk Business does

TalkTalk Business (legal entity: TalkTalk Business Direct Limited) is a UK managed network services provider headquartered in Salford/Manchester, serving enterprise, public sector, and SME customers with connectivity, networking, voice and collaboration, cloud and security, and managed services. The portfolio spans fibre broadband up to 900 Mb/s, dedicated leased lines up to 10 Gb/s, 4G/5G backup, SD-WAN and Hybrid SD-WAN, MPLS networking, LAN/WLAN, SASE, UCaaS, CCaaS, SIP trunking and MPF lines, Cloud Connect, colocation, DDoS protection, IoT connectivity, and professional services, wrapped together under branded offerings such as Connected Business and Managed Networking, Security & UCaaS.

The underlying technology is delivered over a national network infrastructure committing to 99.995% reliability, integrated via partnerships with Cisco, Cisco Meraki, Mitel, Zoom, Sophos and others. Go-to-market combines direct enterprise and public sector field sales with a channel partner network (PXC, Comms-care, Pangea) for the mid-market and SMB. Revenue is predominantly recurring subscription across managed network services, connectivity, SD-WAN, voice/collaboration, cloud/security, and IoT, supplemented by professional services on a project basis.

TalkTalk Business completed its formal demerger from TalkTalk Group in February 2026, becoming an independent private company, and immediately used that independence to execute its first acquisition, Planet IT (managed IT and cybersecurity specialist), in March 2026. The combined entity positions TalkTalk Business as an integrated managed network and IT services provider rather than a traditional connectivity reseller, with explicit vertical focus on retail, logistics, hospitality, education, local government, and housing. Disclosed revenue was £67.7M for the ten months ended December 2024, representing a 20% decline versus the prior-year period.

Name

TalkTalk Business

Legal name

TalkTalk Business Direct Limited

Website

https://www.talktalkbusiness.co.uk

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

TalkTalk Business is a UK managed network services provider offering connectivity, SD-WAN, voice/collaboration, cloud and security solutions to enterprise, public sector, and SME customers. Operating independently since its February 2026 demerger from TalkTalk Group, it expanded into managed IT via the March 2026 acquisition of Planet IT.

Ownership category

akta.pro rank

Product category

Managed Network Services

NAICS

Wired Telecommunications Carriers (517111), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Services-Management Consulting Services (8742)

akta.pro primary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

akta.pro secondary industries

Business Messaging & Team Collaboration (HDAIAHAE), Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Business connectivity services
• Managed network services
• Leased line services
• Unified communications
• SD-WAN solutions

Headquarters

HQ city

Manchester

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed Network Services: Comprehensive managed services including managed networking, security, and UCaaS delivered as ongoing subscriptions with professional services support.
2. Connectivity Services: Fibre broadband, leased lines (including Leased Line Lite), and 4G/5G backup connectivity services providing recurring connectivity revenue.
3. SD-WAN & Hybrid Networking: SD-WAN, Hybrid SD-WAN, MPLS networking, and LAN/WLAN services for enterprise networking requirements.
4. Voice & Collaboration: UCaaS, CCaaS, SIP Trunking, and MPF Lines for enterprise voice and communication needs.
5. Cloud & Security: Cloud Connect, Colocation, DDoS protection, and Security Readiness Audit services.
6. Professional Services: Consultancy, design, and planning services for network implementation and optimization.
7. IoT Solutions & Connectivity: Internet of Things solutions and dedicated IoT connectivity services.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

TalkTalk Business provides business-grade connectivity, networking, voice and collaboration, cloud, and security services to UK enterprises, public sector organisations, and SMEs. Following its February 2026 demerger from TalkTalk Group, the company is transitioning into a managed network services provider, delivering offerings through a flexible service wrap model combined with best-of-breed partner technologies. The portfolio spans Fibre Broadband, Leased Lines, 4G/5G backup, SD-WAN, MPLS, SASE, UCaaS, CCaaS, SIP Trunking, IoT, DDoS protection, and professional services.

Product overview

TalkTalk Business offers a portfolio of connectivity and managed network services following its 2026 demerger from TalkTalk Group. The product portfolio spans core connectivity services (Fibre Broadband up to 900 Mb/s, Leased Lines up to 10Gb/s, 4G/5G Backup), advanced networking (SD-WAN & Hybrid SD-WAN, MPLS Networking, LAN/WLAN, SASE), voice & collaboration (UCaaS, CCaaS, SIP Trunking, MPF Lines), cloud & security (Cloud Connect, Colocation, DDoS Protection), IoT solutions, and professional services (Consultancy, Design, Planning). The March 2026 acquisition of Planet IT expanded the portfolio to include managed IT support and cybersecurity services. The combined offering enables TalkTalk Business to deliver a comprehensive managed network services proposition to enterprise, public sector, and SME customers across the UK.

Differentiator

Problem solved

Functional benefit

Products and services

• Fibre Broadband Fast, scalable business broadband with speeds up to 900 Mb/s and ongoing network optimisations to maximise productivity for UK businesses.
• Leased Line Lite Enterprise-grade dedicated connectivity at a more affordable price point, positioned between standard broadband and full Dedicated Internet Access for UK businesses.
• Leased Lines (Dedicated Internet Access) Uncontended dedicated internet access for businesses with speeds up to 10Gb/s, featuring average installation times seven days quicker than other providers.
• 4G/5G Connectivity & Backup Wireless connectivity solutions for business-critical applications and locations where traditional internet cannot reach, serving as both primary connectivity and backup options.
• SD-WAN & Hybrid SD-WAN Software-defined wide area networking solutions enabling hybrid network architectures that combine multiple connectivity types for improved performance and reliability.
• MPLS Networking Multiprotocol Label Switching networking services providing secure, reliable enterprise-wide connectivity across multiple sites.
• LAN/WLAN Local area network and wireless local area network solutions for indoor and campus connectivity.
• SASE (Secure Access Service Edge) Converged network security and wide area networking solution combining security, routing, and connectivity capabilities.
• Connected Business Managed connectivity service providing end-to-end management of business networks, bundling connectivity, security, and unified communications under a single service wrap.
• Managed Networking, Security & UCaaS Comprehensive managed service combining network infrastructure, cybersecurity, and unified communications as a service for enterprise customers.
• UCaaS (Unified Communications as a Service) Cloud-based unified communications platform integrating voice, video, messaging, and collaboration tools for enterprise customers.
• CCaaS (Contact Center as a Service) Cloud-based contact center solution enabling multichannel customer engagement across voice, chat, email, and social channels.
• SIP Trunking Session Initiation Protocol trunking services enabling voice connectivity over IP networks, replacing traditional ISDN lines.
• Metallic Path Facility (MPF) Lines Traditional copper-based voice lines using the Metallic Path Facility for legacy voice connectivity requirements.
• Cloud Connect Dedicated connectivity to major cloud platforms enabling secure, high-performance access to cloud services.
• Colocation Data center colocation services providing physical space and infrastructure for customer-owned servers and equipment.
• DDoS Protection Distributed denial of service attack mitigation services protecting business networks and applications from malicious traffic.
• Security Readiness Audit Assessment service evaluating organisational security posture and identifying vulnerabilities and improvement areas.
• Consultancy, Design, and Planning Professional services encompassing technical consulting, network design, and strategic planning for business technology deployments.
• IoT Solutions Internet of Things solutions enabling connected devices and sensors for business operations across various industries.
• IoT Connectivity Specialised connectivity services for Internet of Things devices and sensors, supporting machine-to-machine communications.
• Planet IT Acquired managed IT and cybersecurity brand offering managed IT support, cybersecurity solutions, and Microsoft cloud services for SME and enterprise customers in the UK.

Quantifiable outcome

• 99.995% network reliability
• +4 more outcomes

Named customers11 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Planet ITcoreStrategic or Co-development Partner · 24 March 2026Acquired managed IT and cybersecurity specialist bringing over 23 years of experience in managed IT support, cybersecurity solutions, and Microsoft cloud services. Founders Gavin Jones and Sean Smith remain with the business alongside existing leadership team. Acquisition enhances TalkTalk Business's transition from connectivity to managed network services provider.
• FreethsminorImplementation/ SI/ Consulting Partner · 24 March 2026Law firm Freeths advised Planet IT on its sale to TalkTalk Business, providing legal advisory services for the acquisition transaction.
• UCISAminorStrategic or Co-development Partner · 7 May 2025Partnership with Universities and Colleges Information Systems Association (UCISA) to support higher education technology initiatives in the public sector segment.
• CiscocoreTechnology or IntegrationTechnology partner providing networking products including routers and infrastructure equipment. Delivered through service wrap model as part of best-of-breed partner set.
• Cisco MerakicoreTechnology or IntegrationCloud-managed networking technology partner. Featured in dedicated demo suite at Manchester office. Provides wireless, switching, and security solutions integrated into TalkTalk Business service offerings.
• MitelcoreTechnology or IntegrationUnified communications technology partner providing voice and collaboration solutions as part of TalkTalk Business voice and collaboration portfolio.
• ZoomcoreTechnology or IntegrationVideo conferencing and collaboration platform partner integrated into unified communications offerings.
• PXCminorChannel Partner/ Reseller/ DistributorChannel partner in the TalkTalk Business partner ecosystem delivering services to end customers.
• Comms-careminorChannel Partner/ Reseller/ DistributorChannel partner providing additional distribution and reseller capabilities within the partner network.
• PangeaminorChannel Partner/ Reseller/ DistributorChannel partner extending reach within the distribution network.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Broad incumbents

• BT Business (BT Group Enterprise): UK incumbent telco's enterprise division offering fibre broadband, Ethernet, SD-WAN, UCaaS, and managed security to the same enterprise, public sector, and SME customers as TalkTalk Business, with overlapping connectivity, networking, and collaboration product lines.

Direct peers

• Virgin Media O2 Business: Direct UK B2B competitor providing fibre broadband, leased lines, SD-WAN, mobile, UCaaS, and managed services to enterprise and public sector accounts, competing head-to-head with TalkTalk Business on Ethernet connectivity and integrated comms.
• Vodafone Business UK: Major UK enterprise connectivity and managed services provider offering fixed and mobile connectivity, SD-WAN, IoT, and UCaaS, with comparable go-to-market against multi-site enterprise and public sector customers.
• Gamma Communications: UK-listed unified communications and connectivity specialist selling broadband, Ethernet, SIP trunking, UCaaS, and managed services through direct and channel routes; highly comparable product mix and SME/enterprise targeting.
• Colt Technology Services: Enterprise-focused network operator delivering Ethernet, SD-WAN, UCaaS, and managed connectivity to multi-site UK and European businesses, competing for the same mid-market and enterprise connectivity RFPs.
• Exponential-e: UK-based managed network services and connectivity provider offering leased lines, SD-WAN, SASE, cloud connectivity, and managed security, directly comparable in its mid-market/enterprise managed services positioning.
• Daisy Communications: UK managed services and connectivity provider offering broadband, Ethernet, UCaaS, and IT services to enterprise and SME customers; comparable bundled comms and managed IT value proposition to TalkTalk Business post-Planet IT.
• Sky Business: UK business connectivity arm of Sky providing broadband, Ethernet, and voice services to SMEs and mid-market; relevant comparable for the connectivity-led part of TalkTalk Business's portfolio.

Others

• CityFibre: UK wholesale full-fibre infrastructure provider whose networks are used by ISPs and resellers, including TalkTalk's consumer parent; relevant as an upstream infrastructure ecosystem participant shaping TalkTalk Business's access economics.
• Pangea (TalkTalk Business channel partner): UK managed connectivity and cyber security reseller and managed service provider listed as a TalkTalk Business channel partner; relevant adjacent ecosystem participant given shared customer base and overlapping managed services offers.

Market position

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/TalkTalkBiz
• LinkedInlinkedin.com/company/10305

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TalkTalk Business