What POS Service Group does

POS Service Group is a German privately held field-services company founded in 1989 by Peter Horbach and headquartered in Hausen, Germany. The company provides on-site repair, cleaning, and 3D laser measurement services for residential and commercial customers across Germany, Austria, Switzerland, and the Benelux region (11 countries). Its core offerings span upholstered furniture repair and cleaning (sofas, armchairs, beds, car seats), wooden furniture Smart Repair, 3D laser measurement for floor plans, kitchens, bathrooms, and other home surfaces, and additional home repair services including burglary protection, tile repair, and office furniture refurbishment.

The company's underlying technology is non-AI: millimetre-precise 3D laser measurement hardware producing PDF and CAD (DWG/DXF) deliverables, combined with proprietary Smart Repair techniques for wood, stone, and plastic surfaces that allow repairs without removal or long lead times. Services are delivered by approximately 850 permanently employed technicians stationed decentrally across the operating geographies, dispatched and coordinated from the Hausen headquarters through a 5-step workflow (request, non-binding estimate, appointment, on-site service, 2-year warranty).

Revenue is generated primarily through quote-based professional services fees, supplemented by an e-commerce online store (cleaning and care products), a B2B claims service portal for insurance companies (POS Schadensservice / Spot Portal), and a self-service cost calculator. Customer segments are predominantly private (B2C) with a secondary B2B channel serving insurance claims and commercial furniture refurbishment. The company reports 450,000 customer visits per year, 9 million cumulative customers, and 11 million kg of CO2 saved annually through repair versus replacement. ISO 9001 and ISO 14001 certifications and a kununu Top Company 2026 badge round out the corporate profile.

Name

POS Service Group

Legal name

POS Service Group

Website

https://pos-sg.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

11–50 employees

Short description

POS Service Group is a German field-services company that delivers on-site furniture repair, cleaning, and 3D laser measurement services to residential and commercial customers across the DACH and Benelux regions via a decentralized technician workforce.

Ownership category

akta.pro rank

Product category

On-site Furniture Repair & Maintenance Services

NAICS

Reupholstery and Furniture Repair (811420), Reupholstery and Furniture Repair (81142)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Floor & Subfloor Wood Repair (Hardwood Patching, Squeaks, Transitions) (HSAGABAJ)

akta.pro secondary industry

Small Exterior Repairs (Trim, Fascia, Soffit, Siding Patches) (HSAGAAAJ)

Keywords

• On-site furniture repair
• Upholstery cleaning services
• 3D laser measurement
• Smart furniture restoration
• Home surface repair

Headquarters

HQ city

Hausen

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. On-site repair and cleaning services: Core revenue stream from professional repair and cleaning of upholstered furniture, wooden furniture, car seats, and miscellaneous home surfaces performed on site by permanently employed technicians. Pricing is quote-based; customers submit photos and a description to receive a non-binding estimate.
2. 3D measurement services: On-site 3D laser measurement services for floor plans, kitchens, bathrooms, conservatories, fireplaces, garage doors, window sills, and cupboards. Delivers PDF measurement reports with optional CAD files (DWG/DXF) and photo documentation.
3. Online store: E-commerce revenue from the POS online shop (shop.pos-sg.com) selling care products, cleaning kits, and related items for upholstered and wooden furniture.

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

POS Service Group delivers on-site repair, cleaning, and 3D laser measurement services for upholstered furniture, wooden furniture, car seats, and miscellaneous home surfaces (kitchens, worktops, floors, windows, doors, tiles, bathroom surfaces, and burglary protection). Permanently employed field technicians travel to customer premises across Germany, Austria, Switzerland, and the Benelux countries to perform professional Smart Repair work, supported by a self-service cost calculator, a separate B2B claims service portal, and an online store for care products.

Product overview

POS Service Group is a full-service provider of on-site repair and measurement services operating across Germany, Austria, Switzerland, and Benelux. The company offers three core service pillars: (1) 3D Measurement Services using laser technology for millimeter-precise measurements of floor plans, kitchens, conservatories, fireplaces, garage doors, window sills, cupboards, and bathrooms, delivering results in PDF and optional CAD formats; (2) Upholstered Furniture Repair & Cleaning covering armchairs, sofas, furniture sets, beds, and car seats with on-site technicians handling damage repairs and professional cleaning; and (3) Wooden Furniture Repair using Smart Repair methods for scratches, holes, fittings, and surface damage. Additional services include kitchen furniture, worktops, wooden floors, windows, doors, burglary protection, tiles, bathroom surfaces, furniture dismantling, and office furniture. The company also operates an e-commerce Online Store for cleaning products and care kits, a B2B Claims Service portal (Spot Portal), and a Customer Cost Calculator. Services are delivered by permanently employed, well-equipped technicians stationed decentrally who travel directly to customer locations.

Differentiator

Problem solved

Functional benefit

Brands

• Spot Portal: Online stain removal portal and claims service platform for customers needing furniture stain treatment

Products and services

• 3D Measurement Service Professional 3D laser measurement service providing millimeter-precise measurements for floor plans, kitchens, bathrooms, conservatories, fireplaces, garage doors, window sills, and cupboards. Delivers results in PDF format with optional CAD files (DWG/DXF) and photo documentation, primarily for private customers and renovation/furnishing projects.
• Upholstered Furniture Repair & Cleaning On-site repair and cleaning of upholstered furniture including armchairs, sofas, furniture sets, beds, and car seats. Handles open seams, scratches, cuts, holes, worn upholstery, electrical defects, broken frames, and stains for private customers and commercial clients.
• Wooden Furniture Repair Smart Repair service for solid wood, real wood, and veneer furniture. Repairs scratches, burn marks, dents, holes, loose handles, sluggish drawers, misaligned fittings, and defective locks on-site at customer premises.
• Home Repair Services (Further Services) Additional on-site repair services covering kitchen furniture, worktops, wooden floors, windows, doors, burglary protection, tile repair, bathroom surfaces, furniture dismantling, and office furniture refurbishment. Targeted at both private homeowners and commercial/office customers.
• POS Online Store E-commerce storefront (shop.pos-sg.com) selling cleaning products, care kits, and maintenance solutions for upholstered and wooden furniture, targeted at end consumers.

Quantifiable outcome

• 11,000,000 kg CO₂ saved per year through furniture repair compared to new production
• +2 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Fleckenportal (Spot Portal)minorOthersThe Spot portal (fleckenportal.de) is referenced as a companion platform for stain-related services, allowing customers to access stain removal information and services. It is operated as a related but distinct web property under the POS Service Group ecosystem.

Scale indicators6 records

Recent moves5 records

Expansion highlights6 records

Others

• TÜV Rheinland: Not a competitor but a key ecosystem partner: POS holds TÜV-issued ISO 9001 and ISO 14001 certifications. TÜV is included as an 'Others' connection that signals the certification-adjacent ecosystem POS depends on for B2B credibility.

Direct peers

• Mister Minit: European multi-service repair franchise offering on-site furniture repair, leather restoration, and key cutting. Closely comparable to POS in its on-site consumer repair model, multi-country European footprint, and brand-led service delivery.
• Furniture Clinic: UK-based specialist in wood and leather furniture repair, offering both DIY products and professional repair services. Comparable in product breadth (wood + upholstery repair) and in combining retail/e-commerce with on-site service.
• Fibrenew: International franchise specializing in on-site repair and restoration of leather, vinyl, and upholstery for furniture, automotive, and marine. Direct competitor in the upholstered furniture and on-site repair category.
• PolsterDoktor: German on-site upholstery repair service for sofas, chairs, and automotive seats. Direct competitor in the core upholstered furniture repair category, similar field-service model and DACH geographic focus.
• MöbelDoc: German mobile furniture repair brand offering on-site service for wooden furniture, kitchens, and surfaces. Direct competitor to POS's wooden furniture repair and Smart Repair offerings within the DACH region.

Broad incumbents

• BELFOR: Global leader in property damage restoration and repair services, including furniture and contents restoration after fire, water, or impact damage. Comparable in B2B/insurance claims channel and European scale, though broader in scope.
• ServiceMaster: Large North American facility services and restoration franchise with home-repair adjacent offerings. While broader and US-focused, it competes in the same conceptual space of branded, multi-service home repair and restoration.

Emerging players

• Helbig Aufmaßservice: German-based specialist in on-site 3D measurement and surveying for kitchens, windows, and interior fitting. Directly comparable to POS's 3D Measurement Service line and an emerging competitor in the same German market.

Regional players

• Holz-Restaurierung Schmidt: Specialized wood furniture restoration and repair service operating in Germany. Locally scaled competitor in the wood repair sub-segment where POS competes, though smaller in geographic reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCDQjnd3Lkf6W1RAFmv2A2hg
• Facebookde-de.facebook.com/POS.Service.Group
• LinkedInlinkedin.com/company/pos-polsterservice-gmbh
• Instagraminstagram.com/pos__group

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about POS Service Group