What PrioCom does

PrioCom (ТОВ "ПРІОКОМ" / PrAT Priocom) is a Kyiv-headquartered IT solutions provider and systems integrator founded in 1999 (US parent Priocom Corp established December 21, 1999) that operates in both software development and network systems integration. The company develops and maintains a proprietary OSS/BSS (Operations Support Systems / Business Support Systems) product portfolio for telecommunications operators and enterprise customers, including Priocom CRM, Priocom BPM, Priocom FFM (Field Force Management), Priocom Self Care Portal, and the SDS (Service Delivery System) platform, along with standalone OSS modules for Service Activation, Service Execution (Radius/DHCP), Resource Inventory, and Fault Management built on IBM Tivoli Netcool. These products integrate with partner stacks from Cisco, Oracle, Juniper, Microsoft, BMC, and others via REST APIs and pre-built connectors (Asterisk, Binotel, Cisco CUCM, Telegram, Microsoft Teams, Google Maps).

The company's go-to-market combines consultative direct enterprise sales with channel/reseller relationships through elite-tier certifications (Cisco Silver, Oracle Gold, Juniper Elite, Microsoft Gold). Revenue streams span project-based systems integration (design and deployment of DWDM/SDH/MPLS/IP networks, regional telecom infrastructure, data centers), proprietary software licensing with SaaS or on-premise deployment (CRM, BPM, FFM, Self Care Portal), and 24x7x365 technical support / managed services for networks, IT infrastructure, and information systems.

The customer base spans national telecom operators (Kyivstar, Ukrtelecom, MTS Ukraine, Beeline Kazakhstan, lifecell, Vodafone Ukraine), government organizations (Ukrposhta, the Government Contact Center, Ukrainian Special Systems, the State Tax Administration), and banks (Ukreximbank, Raiffeisenbank, Ukrsozbank), with documented projects serving 12 million consumers, managing 2,300 network devices, and operating a Self Care Portal with 1.6 million registered users. Operating geographies are primarily Ukraine (Kyiv headquarters plus a laboratory office), with limited international delivery in Kazakhstan, Poland, Hungary, and Slovakia. The legal structure includes a wholly-owned software subsidiary (Pyxus-2006, spun out in 2006–2007 to commercialize the StandART product line), and the company disclosed a decision on December 9, 2022 to terminate operations through reorganization — an unresolved status item against an otherwise 23+ year operating track record.

Name

PrioCom

Legal name

ТОВ "ПРІОКОМ" (Priocom LLC)

Website

https://priocom.ua

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

51–100 employees

Short description

PrioCom is a Kyiv-based IT solutions provider and systems integrator (founded 1999) that develops proprietary OSS/BSS software (CRM, BPM, FFM, Self Care Portal, SDS platform) and delivers telecommunications network integration primarily for Ukrainian telecom operators, banks, and government agencies.

Ownership category

akta.pro rank

Product category

OSS/BSS Software and Telecom Systems Integration

NAICS

Computer Systems Design and Related Services (54151), Software Publishers (51321)

SIC

Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)

akta.pro primary industry

CRM Managed Services & Support (BPAEAGAD)

Keywords

• OSS/BSS software
• Telecom systems integration
• IT infrastructure services
• Business process automation
• Field force management

Headquarters

HQ city

Kyiv

HQ country

Ukraine

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Systems Integration Services: Design, deployment, and integration of telecommunications networks including DWDM, SDH, MPLS, IP networks. Projects include construction of regional networks, data centers, and infrastructure modernization. Revenue is project-based with variable timelines from months to multi-year implementations.
2. Software Licensing and Customization: Proprietary software products including Priocom CRM, BPM, FFM, Self Care Portal, and Service Delivery System (SDS). The company offers both cloud (SaaS) and on-premise deployment. As both developer and systems integrator, modifications can be made with minimal budget and timelines.
3. Technical Support Services: 24x7x365 technical support for information systems, networks, and IT infrastructure. Includes reactive support (incident resolution, equipment restoration, vendor coordination) and proactive support (network audits, monitoring).
4. IT Infrastructure Solutions: Virtualization of workstations, backup systems, service monitoring, and collaborative work solutions based on Microsoft platforms (SharePoint, Exchange, Teams).

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

PrioCom develops and sells proprietary OSS/BSS software products for telecommunications operators, including Priocom CRM, Priocom BPM, Priocom Self Care Portal, and Priocom FFM, integrated within a modular Service Delivery System (SDS) platform. The company also provides systems integration services for telecommunications network design and deployment (DWDM, SDH, MPLS, IP) and 24x7x365 managed technical support for enterprise IT infrastructure. Customers include national telecom operators, banks, and government organizations in Ukraine and select international markets.

Product overview

PrioCom offers a comprehensive OSS/BSS (Operations Support Systems/Business Support Systems) product portfolio for telecommunications operators and enterprise IT infrastructure. The core products include Priocom CRM for customer service and relationship management, Priocom BPM for business process automation, Priocom Self Care Portal for customer self-service, and Priocom FFM for field force management. These products work together as an integrated ecosystem, with SDS (Service Delivery System) serving as the modular platform that combines CRM, BPM, and FFM capabilities. Additionally, standalone OSS components include Service Activation for network service activation, Service Execution for authentication/authorization, Resource Inventory for network resource management, and Fault Management for infrastructure monitoring.

Differentiator

Problem solved

Functional benefit

Brands

• Priocom CRM: Comprehensive solution for automating service customer support and service delivery. Provides multi-channel communications, unified request database, customer profile management, and service order management.
• Priocom BPM
• Priocom Self Care Portal
• Priocom FFM

Products and services

• Priocom CRM Comprehensive CRM solution for automating customer service and service delivery, featuring omnichannel communications (web portal, email, Telegram, phone), unified customer database, service catalog management, request handling with classification, automation actions, and mobile application. Targeted at telecommunications operators and enterprises focused on service-oriented customer support.
• Priocom BPM Business Process Management software providing tools for designing, automating, executing, managing, analyzing, and improving business processes using BPMN 2.0 interface. Features REST API for external system integration and electronic requests as execution instruments.
• Priocom Self Care Portal Customer self-service portal enabling clients to independently register requests, access service catalog, browse knowledge base, and communicate with support via personal account on computer or smartphone.
• Priocom FFM Field Force Management solution for real-time control of mobile workers and field brigades, featuring work planning, job requests, resource accounting, GPS tracking, route optimization, and mobile application integration with Google Maps. Available as SaaS or on-premise deployment.
• SDS (Service Delivery System) Modular Service Delivery System platform combining Priocom CRM, Priocom BPM, and Priocom FFM capabilities into an integrated ecosystem for telecommunications operators and enterprise IT systems.
• Service Activation Service activation system for online activation, modification, deactivation, and blocking of services across entire equipment chain with flexible configuration process, template-based configuration management, and rollback capability on failure.
• Service Execution Authentication, authorization, and accounting system for internet access services using Radius/DHCP protocols.
• Telecommunications Network Design and Integration Services

Quantifiable outcome

• 12 million consumers served by OSS/BSS system
• +6 more outcomes

Named customers13 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability5 records

Feature8 records

Partnerships

Twelve partnerships are on record, tiered core and major.

• Cisco SystemscoreTechnology or IntegrationPrioCom holds Silver Partner status with Cisco Systems, having successfully passed requalification eight times. The company implements solutions on Cisco equipment including ONS 15454 MSTP, ASR, and network security platforms. Major projects include DWDM networks, MPLS networks, and security infrastructure for telecom operators.
• OraclecoreTechnology or IntegrationPrioCom holds Gold Partner status with Oracle for database and middleware solutions integration.
• Juniper NetworkscoreTechnology or IntegrationPrioCom holds Elite Partner status with Juniper Networks in Ukraine, recognized as elite partner in the region.
• MicrosoftcoreTechnology or IntegrationPrioCom holds Gold Partner status with Microsoft for enterprise software solutions including SharePoint, Exchange, and Teams implementations.
• HuaweimajorTechnology or IntegrationHuawei equipment (ATN910, S9312, and other platforms) used in PrioCom projects for transport networks and aggregation nodes.
• ZTEmajorTechnology or IntegrationPrioCom announced partnership with ZTE Corporation for telecommunications equipment and network solutions. ZTE equipment (ZXR10 2936) used in aggregation node construction.
• ECI TelecomcoreTechnology or IntegrationECI Telecom XDM platform used in PrioCom DWDM network projects. PrioCom recognized as best partner of ECI Telecom for former Soviet Union region.
• Hewlett-Packard EnterprisemajorTechnology or IntegrationPrioCom holds Enterprise Group Business Partner status with HPE, having met necessary qualification requirements of the partner program.
• VMwaremajorTechnology or IntegrationVMware virtualization solutions integrated into PrioCom IT infrastructure offerings.
• ERC (Electronic Resource Corporation)majorChannel Partner/ Reseller/ DistributorERC organizes Cisco Business Day events where PrioCom received Partner of the Year award for Cisco direction.
• IBMmajorTechnology or IntegrationIBM Tivoli Netcool deployed for fault management and infrastructure monitoring solutions.
• BMC SoftwaremajorTechnology or IntegrationBMC Remedy ITSM Suite implemented for incident management, problem management, and service level management at telecom operators.

Scale indicators10 records

Recent moves9 records

Expansion highlights5 records

Regional players

• SoftServe: Large Ukrainian-founded IT services company with significant telecom and enterprise software practices. Comparable as a Ukrainian-headquartered systems integrator serving enterprise clients, though far larger and broader in scope.
• EPAM Systems: Major Ukrainian-rooted IT services company with global delivery. Comparable as a Ukrainian-origin systems integrator, though EPAM's scale and breadth far exceed PrioCom's telecom-vertical focus.
• Sigma Software: Ukrainian IT services and software development company serving telecom, retail, and other verticals. Comparable as a domestic peer in the Ukrainian IT services market with overlapping telecom and enterprise integration capabilities.

Direct peers

• Comarch: Polish-headquartered IT vendor with telecom BSS/OSS suite, CRM, and field service management modules. Direct overlap with PrioCom's product portfolio (CRM, BPM, FFM, OSS) and a meaningful European footprint that competes for the same EMEA telecom accounts.
• Nexign: Russia-headquartered BSS/OSS provider for telecom operators in CIS and emerging markets. Closely comparable to PrioCom in product scope (BSS, OSS, partner management) and regional customer base in former Soviet Union.
• Bercut: CIS-focused telecom software vendor with OSS/BSS and value-added services platforms. Competes directly with PrioCom for telecom operator contracts across Russia and CIS, including shared customer segments.
• Netcracker Technology: Specialist OSS/BSS vendor serving tier-1 telecom operators worldwide with end-to-end digital BSS and OSS platforms. Most direct competitor to PrioCom's SDS, CRM, and BPM stack for the same telecom customer base.

Broad incumbents

• Ericsson (Network Management & OSS): Global telecom equipment and software vendor offering OSS and network management solutions. Competes with PrioCom's Fault Management and Service Activation offerings as part of broader network operations portfolio.
• Huawei (OSS/iManager): Global telecom vendor offering iManager OSS suite that competes directly with PrioCom's Service Activation, Resource Inventory, and Fault Management modules. Particularly relevant in CIS and emerging market telecom segments.
• Amdocs: Global leader in OSS/BSS for telecom and media with comprehensive product suite. Directly competes with PrioCom's Service Delivery System in the telecom operator vertical, but at vastly larger scale and broader feature set.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/priocom
• LinkedInlinkedin.com/company/priocom
• Instagraminstagram.com/priocom_ua

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PrioCom