SEC COM

What SEC COM does

SEC-COM Sicherheits- und Kommunikationstechnik GmbH is a German ITK (Information and Communications Technology) and security systems integrator headquartered in Recklinghausen, North Rhine-Westphalia. The company sells, implements, and services integrated solutions across four product pillars: business communications (telephony, cloud telephony, Microsoft Teams integration, unified communications, contact center, video conferencing), building security (alarm systems, digital locking, video surveillance, fire and intrusion detection, alarm servers), healthcare communication (nurse call, emergency call, SmartCare for nursing facilities, smart sensors, GPS-based disorientation protection), and IT/software (IT security via Sophos, document management, time tracking, fax server). The technical stack is predominantly built on third-party vendor platforms — Mitel, innovaphone, STARFACE, estos, Ascom, Gamma, Lancom, and Sophos — over which SEC-COM layers integration, customization, and managed services rather than developing proprietary core technology, with the exception of the recently launched Leon AI telephone assistant.

The business operates a hybrid revenue model combining one-time hardware sales, Device-as-a-Service and system rental subscriptions, SaaS/cloud telephony recurring fees, annual maintenance contracts (Wartungsverträge), 24-month minimum telecommunications service agreements, and professional services including government funding advisory (Fördermittelberatung). Go-to-market is primarily direct enterprise field sales augmented by the iTeam partner reseller network, targeting regional mid-market and enterprise customers in NRW. Pricing is custom and quote-based across all contract types.

SEC-COM is a privately held GmbH with no disclosed investors, no parent company, and no public ticker. The firm employs over 40 staff across two NRW locations, holds ISO 9001 certification, and maintains memberships in VAF (Bundesverband Telekommunikation) and BHE (Bundesverband Sicherheitstechnik). Recent strategic emphasis has been on AI-assisted service automation (Leon, launched May 2026), healthcare vertical deepening (SmartCare), and IT security expansion (Sophos partnership), while the underlying distribution model and geographic footprint remain regional.

Name

SEC COM

Legal name

SEC-COM Sicherheits- und Kommunikationstechnik GmbH

Website

https://sec-com.de

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

SEC-COM is a German ITK and security systems integrator based in Recklinghausen, NRW, serving regional mid-market and enterprise customers with integrated telephony, building security, healthcare communication, and IT security solutions built on third-party vendor platforms and delivered via direct sales and the iTeam partner network.

Ownership category

akta.pro rank

Product category

IT and Security Systems Integration

NAICS

Computer Systems Design and Related Services (54151), Security Systems Services (56162), All Other Telecommunications (5178)

SIC

Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Access Control & Identity Systems Integration (Badge, Biometrics, Mobile) (BPAKAGAB)

Keywords

• Business telecommunications systems
• Building security integration
• Healthcare communication systems
• IT systems integration
• Cloud telephony solutions

Headquarters

HQ city

Recklinghausen

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Hardware Sales: Sale of telecommunications hardware, security devices, headsets, and endpoint devices. References 'Device as a Service' model.
2. SaaS/Cloud Services: Software-as-a-Service providing cloud-based applications and server storage for telecommunications services. Monthly recurring fees.
3. System Rental (Mietvertrag): Rental of hardware and standard software as a unified system. Monthly rental payments.
4. Service Contracts (Wartungsverträge): Annual service fees for software maintenance and hardware servicing including updates, helpdesk support, and disturbance management.
5. Telecommunications Services: Telecommunications service contracts including voice services, typically with 24-month initial terms.
6. Consulting Services: Professional consulting including subsidy/grant advisory services (Fördermittelberatung) for digitalization and IT security investments.
7. Individualization Contracts: Customization and configuration services for telecommunications and security systems.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels10 records

Core offering

SEC-COM is a regional ITK and security systems integrator based in NRW, Germany, that plans, implements, and services business communications (telephone systems, cloud telephony, Microsoft Teams integration, unified communications, contact center, video conferencing), building security (alarm systems, digital locking, video surveillance, fire and intrusion detection), healthcare communications (nurse call, emergency call, SmartCare sensor systems, GPS disorientation protection), and IT software (IT security, document management, time tracking, fax server) for business customers across multiple contract types including purchase, rental, SaaS, and managed service.

Product overview

SEC-COM Sicherheits- und Kommunikationstechnik GmbH is a German ITK (Information, Communication, Technology) and security systems integrator offering solutions across four core areas. The Communication division provides telephone systems (Telefonie), cloud telephony, AI telephone assistants, Microsoft Teams integration, Device as a Service, Unified Communications & Collaboration, Contact Center, video conferencing, headsets, and telephone announcements. The Building Security division covers security technology, digital locking systems, video surveillance, fire alarm systems, intrusion detection, smart heating control, and alarm servers. The Healthcare division offers emergency call systems, nurse call systems, SmartCare for nursing facilities, smart sensors, and GPS tracking for disorientation protection. The IT & Software division provides IT security, document management, time tracking, and fax server solutions. The company also offers government funding advisory services and operates as a systems integrator with certified partnerships with Mitel, innovaphone, STARFACE, estos, Gamma, Ascom, Lancom, Sophos, and other major communication and security technology vendors.

Differentiator

Problem solved

Functional benefit

Products and services

• Telefonie (Telephone Systems) Traditional and cloud-based telephone systems providing business communication solutions ranging from single workstation to multi-location networked deployments.
• Cloud-Telefonie (Cloud Telephony) Cloud-hosted telephone services delivering scalable business communication without on-premise PBX hardware requirements.
• Leon KI-Telefonassistent (AI Telephone Assistant) AI-powered telephone assistant named Leon that handles technical inquiries 24/7, captures caller information, and routes calls to the appropriate contact. Uses NLP and operates as an autonomous agent.
• Microsoft Teams Telefonie Telephone system integrated with Microsoft Teams providing unified communications and collaboration within the Microsoft ecosystem.
• Device as a Service Equipment rental and leasing solution providing hardware and software access without capital expenditure, billed as a recurring subscription.
• Unified Communications & Collaboration Integrated communications platform combining voice, video, messaging, and presence for seamless team collaboration.
• Contact Center Customer contact center solution with intelligent call routing, analytics, and multi-channel customer communication capabilities.
• Videokonferenzsysteme (Video Conferencing Systems) Professional video conferencing equipment and systems for business meetings and remote collaboration.
• Gebäudesicherheit (Building Security) Comprehensive building security solutions covering alarm systems, digital locking, video surveillance, fire alarms, intrusion detection, and alarm servers.
• Digitale Schließsysteme (Digital Locking Systems) Electronic and smart locking systems with intelligent video analysis for secure building access management.
• Videoüberwachung (Video Surveillance) Professional video surveillance systems with intelligent video analysis for monitoring and security of commercial premises.
• Brandmeldeanlagen (Fire Alarm Systems) Custom fire detection and alarm systems meeting German standards for early fire detection and safe evacuation.
• Professionelle Einbruchmeldeanlagen (Intrusion Detection Systems) Professional alarm systems for business premises providing intrusion detection and security monitoring.
• Alarmserver (Alarm Server) Central alarm management and monitoring systems for IT emergency management and incident response with structured escalation paths.
• Healthcare Communication Solutions Healthcare-dedicated communication portfolio including emergency call systems, nurse call systems, SmartCare for nursing facilities, smart sensors, and GPS-based disorientation protection.
• Notrufsysteme (Emergency Call Systems) Emergency call systems for healthcare facilities enabling rapid response to critical situations.
• Rufanlagen (Nurse Call Systems) Patient and resident call systems for healthcare settings ensuring reliable communication between patients and staff.
• SmartCare für die Pflege Smart care platform providing comprehensive care management solutions including emergency call, call systems, disorientation protection, and GPS tracking for nursing and care facilities.
• Desorientiertenschutz / GPS-Ortungssystem GPS tracking systems for protecting individuals with orientation difficulties, particularly in care facility settings.
• IT-Sicherheit (IT Security) IT security solutions including Sophos-based protection for business networks and systems.
• Zeiterfassung (Time Tracking) Employee time tracking and attendance management software solutions.
• Dokumentenmanagement (Document Management) Electronic document management systems for organizing, storing, and managing business documents.
• Fördermittelberatung (Funding Advisory) Government funding consultation services helping businesses access state subsidies for digitization and IT security projects.

Quantifiable outcome

• 24/7 AI telephone assistant support reducing hotline load and wait times
• +1 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability5 records

Feature5 records

Partnerships

Twelve partnerships are on record, tiered core.

• sc synergy GmbHcoreTechnology or IntegrationExternal hosting provider for website and services. Located at Hilgestraße 14, 55294 Bodenheim, Germany. Contract for order processing (AVV) in place for GDPR compliance.
• iTeamcoreChannel Partner/ Reseller/ DistributoriTeam is a partner network for technology resellers and integrators. SEC-COM operates as an iTeam partner for regional collaboration and distribution.
• VAF - Bundesverband TelekommunikationcoreOthersFederal Association of Telecommunications - industry association membership providing networking and industry representation.
• BHE - Bundesverband SicherheitstechnikcoreOthersFederal Association for Security Technology - industry association membership for security technology companies.
• MitelcoreTechnology or IntegrationTechnology partner for telecommunications solutions. SEC-COM holds Mitel Technical Excellence and Customer Champion certifications.
• InnovaphonecoreTechnology or IntegrationIP-based communications solutions partner with partner certification status.
• STARFACEcoreTechnology or IntegrationGerman IP telephony manufacturer. SEC-COM holds Platinum Partner status.
• estoscoreTechnology or IntegrationProfessional computer telephony integration provider. SEC-COM holds Platinum Partner status.
• AscomcoreTechnology or IntegrationHealthcare communications and mobile solutions. SEC-COM holds Gold Partner status.
• GammacoreTechnology or IntegrationBusiness communications provider. SEC-COM holds Expert Partner status.
• SophoscoreTechnology or IntegrationCybersecurity solutions. SEC-COM holds Silver Partner status for IT security offerings.
• LancomcoreTechnology or IntegrationGerman network and security solutions provider. Partner status for networking infrastructure.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Avaya Holdings: Global enterprise communications vendor with significant German channel partner footprint. Competes in the same PBX/UC and contact-center categories that SEC-COM integrates and resells.
• Allgeier SE: German IT services and software group with divisions covering enterprise communications, IT security and digitalization consulting. A broad incumbent whose Mittelstand-focused units overlap with SEC-COM's customer profile.
• STARFACE GmbH: German IP-PBX manufacturer with whom SEC-COM holds Platinum Partner status. Adjacent competitor where STARFACE-direct or via other Platinum integrators can substitute for SEC-COM's UC offerings.
• Mitel Networks: Global business communications vendor whose products SEC-COM resells and integrates. As a channel partner with Mitel Technical Excellence and Customer Champion status, SEC-COM sits inside the Mitel ecosystem while competing with other Mitel-aligned integrators.
• Ascom Holding AG: Swiss healthcare communications and workflow vendor; SEC-COM is an Ascom Gold Partner. Ascom competes and partners with SEC-COM in German nursing-care communications.
• NTT Data Deutschland: Global IT services incumbent with substantial German operations covering communications, networking and managed services. Competes for enterprise ITK deals and increasingly for cloud UC migrations in the same German market.
• Bosch Security and Safety Systems: Global incumbent in building security, video surveillance, fire alarm and intrusion detection—the same product categories SEC-COM integrates. Represents the OEM upstream of SEC-COM's security technology line and a competitive threat in larger projects.
• Bechtle AG: Largest German IT systems integrator and reseller with a comparable ITK portfolio (telephony, UC, networking) and significantly larger scale. Competes head-to-head for mid-market and enterprise ITK contracts in Germany.

Emerging players

• RingCentral: Cloud-native UCaaS provider disrupting on-premise PBX integrators like SEC-COM. Relevant as a competing go-to-market model increasingly displacing on-prem telephony deployments in Germany.

Direct peers

• controlware GmbH: German ITK and security systems integrator headquartered in Dietzenbach with comparable offerings across enterprise communications, cybersecurity (Sophos partner), and managed services. Closest direct competitor in the German Mittelstand ITK integrator space.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@sec-com
• Facebookfacebook.com/837941899570920
• LinkedInlinkedin.com/company/sec-com-sicherheits-und-kommunikationstechnik-gmbh
• Instagraminstagram.com/seccomgmbh

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SEC COM