CareCoach

What CareCoach does

CareCoach is a privately held Belgian IT services company founded in 2006 and headquartered in Zuienkerke near Bruges, providing managed IT services exclusively to healthcare practices across Belgium. The company positions itself as a vendor-neutral IT partner rather than a software-house-aligned reseller, with an explicit focus on the operational and regulatory needs of medical practices. CareCoach holds VAT registration BE0600.820.968 (RPR Brugge) and operates from a coworking facility (BORA coworking) on the Blankenbergse Steenweg.

CareCoach's service portfolio spans IT infrastructure supply and installation (hardware, networking, VoIP telephony), a medical telesecretariat that answers inbound patient calls and triages appointments, advisory and coaching on eHealth adoption and electronic medical record usage, and project advisory for the renovation or new-build of medical practices (including IT planning, network layout, and contractor coordination). It also operates a staffed IT helpdesk available on weekdays and a free online diagnostic tool called Praktijkscan that assesses a practice's digital maturity and cybersecurity posture. The company is "agenda-package independent," supports integrations with third-party scheduling systems, and facilitates connectivity to the CoZo healthcare data-exchange platform. Stated ecosystem partnerships include PraktijkCoach (healthcare-IT consulting), mova by PatientSupportR (patient-carried medical dossier), and Thela (treatment-guidance application).

CareCoach generates revenue from three principal streams: one-time and contracted hardware/software sales for IT infrastructure projects, recurring monthly or per-call subscription fees for telesecretariat services (with differentiated pricing for general practitioners versus specialists), and time-based professional services for advisory and coaching engagements. Distribution is conducted through a direct field-sales model in which advisors visit practices on-site for consultations and installations, supplemented by content marketing (blog, newsletter) and organic social channels. The stated customer base is more than 600 healthcare practices across Belgium, primarily targeting general practitioners with secondary exposure to specialists, dentists, and paramedical practitioners. Government subsidies available to customers — up to €3,400 per year for telesecretariat and €35,000 interest-free loan for IT infrastructure — shape the typical deal size and contract cadence.

Name

CareCoach

Legal name

CareCoach

Website

https://carecoach.be

Company type

Private

Founded year

2006

Operating status

Operating

Headcount range

11–50 employees

Short description

CareCoach is a Belgian IT services company providing managed infrastructure, VoIP telephony, telesecretariat call handling, and eHealth advisory exclusively to healthcare practices. The company directly serves more than 600 medical practices across Belgium via field sales and recurring service contracts.

Ownership category

akta.pro rank

Product category

Healthcare IT Services

NAICS

Computer Systems Design and Related Services (54151), Other Scientific and Technical Consulting Services (54169)

SIC

Services-Management Services (8741), Services-Prepackaged Software (7372)

akta.pro primary industry

Medical-Grade Device Connectivity & Device Management (MDM) (HLACAFAG)

akta.pro secondary industry

Caregiver Support, Coaching & Training (HLADALAG)

Keywords

• Healthcare IT services
• Managed IT infrastructure
• Medical telesecretariaat
• EHealth consulting
• Practice renovation support

Headquarters

HQ city

Bruges

HQ country

Belgium

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. IT Infrastructure Services: Revenue from selling, installing, and maintaining hardware and software for healthcare practices. Includes network setup, computer installations, and medical software configuration.
2. Telesecretariat Service: Monthly or per-call fees for call handling services. Practices pay based on usage with setup fees and availability charges. Supports agenda-independent scheduling.
3. Advisory and Coaching Services: Customized training and consulting for healthcare professionals on eHealth tools, medical software, and general IT usage.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels6 records

Core offering

CareCoach is a Belgian ICT consultancy that supplies, installs and maintains managed IT infrastructure for healthcare practices, including hardware, software, wired/WiFi networking, VoIP telephony, and cybersecurity. It also operates a medical telesecretariaat service (agenda-independent call handling by medically-trained staff), provides eHealth advisory and coaching, and coordinates renovation/new-build IT projects for practices.

Product overview

CareCoach is a neutral IT partner for Belgian healthcare (zorg) practices, offering an integrated portfolio of managed IT services. The core offering spans IT infrastructure (hardware/software supply, installation, networking, VoIP telephony), a medical telesecretary service, and advisory/coaching on eHealth adoption. Supporting services include renovation and new-build project coordination, an IT helpdesk, and an online practice assessment tool (Praktijkscan). Together, these services are designed to fully offload healthcare professionals from IT concerns, enabling them to focus on patient care.

Differentiator

Problem solved

Functional benefit

Products and services

• IT & Infrastructuur Managed IT infrastructure service for healthcare practices, including the supply and installation of hardware and software, wired and WiFi network setup, computers, printers, peripherals and medical-software configuration, plus ongoing maintenance and optimization.
• Telesecretariaat Medical telesecretary service that answers incoming patient calls on behalf of healthcare practices, schedules appointments directly in the practice's existing agenda system, performs medical triage, and handles administrative follow-up; operates Monday–Friday 8:00–19:00 with flexible call-forwarding options.
• Advies & Coaching Advisory and coaching services for healthcare professionals covering eHealth adoption, electronic medical record (EMD) software training, practice workflow optimization, and continuing education — including on-site consultations and tailored coaching trajectories to improve digital maturity.
• Verbouwing & Nieuwbouw Project coordination and advisory service for renovation or new-build of healthcare practices, covering IT planning, coordination with architects and contractors, network and infrastructure layout (outlets, internet points, server-room ventilation), rack installation, and full hardware/software deployment.
• Helpdesk IT helpdesk service providing remote and on-site technical support for healthcare practices, handling technical questions, software issues, and hardware failures; staffed Monday–Friday 8:30–19:00, reachable by email and phone.
• VoIP / Telefonie Voice over IP (VoIP) telephony service providing digital call handling for healthcare practices, offering improved call quality, lower costs, and a customizable cloud-based phone system with advanced features.
• Advies op Maat Customized on-site advisory service in which CareCoach specialists visit the practice to assess IT needs, provide hands-on guidance with computers and medical software, and advise on eHealth service usage with practical, personalized recommendations.

Quantifiable outcome

• 600+ practices served in Belgium
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• PraktijkCoachcoreStrategic or Co-development PartnerPraktijkCoach delivers services for hospitals, clinical labs, software vendors specialized in healthcare, government bodies with healthcare responsibilities, and health insurance funds. They make every healthcare project a success.
• mova by PatientSupportRcoreTechnology or Integrationmova provides a medical dossier on a secure USB stick. Patients can view their dossier, take it on travel in the language of their destination, or integrate it into the medical dossier of a new doctor. 1 stick, 3 applications for patients to take control of their health.
• ThelacoreTechnology or IntegrationTrusted Health Link Application (Thela) guides users with the latest guidelines toward optimal treatment. Users can access their medical information and receive the latest guidelines applied to their specific patient with their specific diagnosis.
• BORA CoworkingminorOthersCareCoach is a proud member of BORA Coworking, a stylish coworking space focused on sustainable working in a family atmosphere. Located in Bruges, it provides modern facilities and flexible work options.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• NRB: Belgian IT services provider offering managed infrastructure, cloud, application services, and healthcare IT solutions to hospitals and the public sector. Comparable as a Belgium-rooted IT services firm with healthcare customers, but operates at a much larger scale and broader industry footprint.
• Agfa HealthCare: Healthcare IT division of Agfa-Gevaert providing enterprise imaging, PACS/RIS, and IT solutions to hospitals and imaging centers. Comparable as a long-established European healthcare IT provider, though focused on enterprise imaging customers rather than SMB practice IT services.
• delaware: Belgian business and technology consultancy with a healthcare practice offering ERP, CRM, and digital transformation services. Comparable as a Belgian IT consultancy serving healthcare organizations, though delaware focuses on larger enterprise engagements while CareCoach targets SMB practices.
• CompuGroup Medical: European healthcare IT software vendor serving physicians, hospitals, dentists, and pharmacies with practice management, EHR, and connectivity solutions. Comparable as a healthcare IT vendor in the same European geographies, but positioned as a software product company rather than a managed services partner.
• Cegeka: Belgian-headquartered IT services company with a dedicated healthcare practice delivering managed IT, cloud, and digital transformation to hospitals, insurers, and life sciences across the EU. Comparable as a Belgium-based IT services provider with healthcare vertical depth, but operates at materially larger scale and broader scope than CareCoach.
• DXC Technology: Global IT services company with a healthcare and life sciences practice delivering consulting, managed services, and digital transformation. Comparable as a managed IT services provider with healthcare customers, but operates at vastly larger scale and primarily targets larger provider organizations.

Direct peers

• Hict: Belgian healthcare-focused consulting firm advising hospitals, life sciences companies, and public health authorities on strategy, digital transformation, and operational improvement. Comparable as a Belgium-based consultancy with deep healthcare specialization, serving a similar customer base of providers and care organizations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/carecoach.be
• LinkedInlinkedin.com/company/carecoach-be
• Instagraminstagram.com/carecoach.be

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CareCoach