Community Support Services
Community Support Services is a Brookfield, Illinois-based 501(c)(3) nonprofit founded in 1981 that delivers residential, day, employment, respite, and educational services to approximately 1,000 individuals with intellectual and developmental disabilities annually across western Cook and eastern DuPage counties, funded primarily through Illinois state waivers, healthcare transformation grants, and philanthropy.
- Company typePrivate
- Founded1981
- HeadquartersBrookfield, United States
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Community Support Services does
Community Support Services (CSS) is a private, nonprofit 501(c)(3) agency founded in 1981 in Brookfield, Illinois, that delivers a comprehensive continuum of programs for approximately 1,000 children, adults, and seniors with intellectual and developmental disabilities (I/DD) and their families each year across more than 50 communities in western Cook and eastern DuPage counties. Service lines include Respite Services, Residential and Independent Living Services (anchored by eight CSS-owned group homes offering 24-hour care), Supported Employment (vocational training and job placement with 30+ employer partners including Target, Walgreens, Trader Joe's, McDonald's, and Mariano's), Community Day Services/Community360, CSS Academy Programs (social, vocational and educational classes), Home-Based Support Services funded through Illinois DHS/DDD Children's and Adult Waivers, and Professional Training Programs (CPR/First Aid certification). The organization is CQL-accredited at the highest level, holds a Candid Gold Seal of Transparency, and serves bilingual (English/Spanish) populations through facilities in Brookfield and Cicero.
The revenue model is a hybrid of state government contracts, healthcare transformation funding, philanthropic donations, and modest program service fees. The largest streams are Illinois DHS/DDD waiver payments for Home-Based Support Services and CILA residential programs, supplemented by Illinois HFS Healthcare Transformation funding routed through the West Cook Coalition for a Community Healthcare Worker service launched in 2023. Donations from individuals, corporations, and foundations (Schneider Family Foundation, Westlake Health Foundation, United Way, multiple township mental health commissions) fund underwritten programs and capital improvements. Pricing for ancillary programs is nominal — CPR training at $40 per 3.5-hour session, combined CPR/First Aid at $75, with tiered donation asks from $25 to $1,500 for specific program costs. Distribution is direct: services are delivered in participants' homes, at group homes, at the CSS Academy (Brookfield), and at the Family Support Center (Cicero), with go-to-market driven by community referrals, school district partnerships, healthcare provider relationships, and state agency intake rather than traditional sales channels.
CSS employs over 150 staff across administrative, clinical, Direct Support Professional (DSP), and operational roles, and is led by President/CEO Diane Farina White (since August 2011) with a recently expanded C-suite including CFO Cathy McCarthy (February 2025) and VP of Development and Marketing Susanna Decker (December 2022). The board includes representatives from major local employers (First American Bank, Nuveen, Crowe LLP, Southern Company Gas, Compass), and the CEO serves as Immediate Past Chair of the Institute on Public Policy for People with Disabilities — evidence of state-level advocacy influence. The organization has no disclosed revenue figure, no venture funding, no parent company, and no subsidiaries; it operates as an independent community-based nonprofit.
Community Support Services firmographics
Firmographics- Name
- Community Support Services
- Legal name
- Community Support Services
- Website
- https://cssservices.org
- Company type
- Private
- Founded year
- 1981
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Community Support Services is a Brookfield, Illinois-based 501(c)(3) nonprofit founded in 1981 that delivers residential, day, employment, respite, and educational services to approximately 1,000 individuals with intellectual and developmental disabilities annually across western Cook and eastern DuPage counties, funded primarily through Illinois state waivers, healthcare transformation grants, and philanthropy.
- Ownership category
- akta.pro rank
Community Support Services industry classification
Industry- Product category
- Disability and Human Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Residential Intellectual and Developmental Disability Facilities (623210), Other Individual and Family Services (624190)
- SIC
- Services-Social Services (8300)
- akta.pro primary industry
- Disability Services & Independent Living Support (BPAGACAG)
- akta.pro secondary industries
- Community Centers & Neighborhood Support Services (BPAGAEAL), Employment & Job Readiness Support Services (BPAGAEAJ)
Keywords
Where Community Support Services is headquartered
LocationHeadquarters
- HQ city
- Brookfield
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Community Support Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others
Revenue model
- State Government Funding: CSS receives state funding from Illinois Department of Human Services/Division of Developmental Disabilities (DHS/DDD) for services including Home-Based Support Services through Children's and Adult Waivers, CILA residential services, and other programs.
- Healthcare Transformation Funding: As part of the West Cook Coalition (WCC), CSS receives funding through the Illinois Department of Healthcare and Family Services (HFS) as part of the Healthcare Transformation Collaborative to support Community Healthcare Worker services.
- Individual and Corporate Donations: CSS relies on gifts from individuals, families, corporations and foundations to fund underfunded programs and services. Donation options include one-time gifts, monthly recurring donations, stock gifts, IRA distributions, and planned bequests.
- Program Service Fees: Fees for community and educational programs at CSS Academy and other services. Some programming may be free for those who cannot afford it.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | CPR Training - $40 for 3.5 hour session |
| Other | Pay-as-you-go | Donation tiers for various programs |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels7 records
Community Support Services product offering
Product offeringCore offering
Community Support Services is a private, nonprofit human services agency that delivers a continuum of programs for children and adults with intellectual/developmental disabilities and their families in western Cook and eastern DuPage counties, Illinois. Core offerings include respite, residential and independent living, supported employment, day programs, educational classes, professional CPR/First Aid training, and home-based waiver-funded supports, delivered across eight group homes and multiple program facilities.
Product overview
Community Support Services (CSS) is a private, nonprofit human services organization offering a comprehensive continuum of programs for individuals with intellectual/developmental disabilities and their families. The organization provides eight distinct service programs that work together as an integrated support system: Respite Services (short-term caregiver relief), Residential and Independent Living Services (supporting independent living across eight group homes), Supported Employment (vocational training and job placement), Community Day Services/Community360 (structured day activities), CSS Academy Programs (educational and recreational classes), Professional Training Programs (CPR/First Aid certification), Home-Based Support Services (waiver-funded in-home support), and Resources (information and referral services). CSS serves approximately 1,000 individuals annually across more than 50 communities in western Cook and eastern DuPage Counties, Illinois, delivered through multiple facilities including the main Administrative Office in Brookfield, CSS Academy, and the Family Support Center in Cicero.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 95% or above family satisfaction rate with services
- +4 more outcomes
Companies that use Community Support Services
Customer profileNamed customers31 records
Segments4 records
Ideal customer profiles4 records
Community Support Services technology and API
TechnologyAPI detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Community Support Services partnerships and signals
Strategic signalPartnerships
59 partnerships are on record, tiered core and minor.
- West Cook Coalition (WCC)coreHealthcare transformation collaborative focused on innovative visions and equity-focused solutions. CSS receives funding through Illinois Department of Healthcare and Family Services (HFS) as part of the Healthcare Transformation Collaborative.
- Aging Care ConnectionscoreCommunity partner organization providing services and referrals for aging populations and disabilities
- Illinois Department of Human ServicescorePrimary state funding partner for services including Home-Based Support Services through Children's and Adult Waivers and CILA residential programs
- Illinois Department of Healthcare and Family Services (HFS)coreState agency providing Healthcare Transformation funding through West Cook Coalition to support Community Healthcare Worker services for individuals with I/DD
- Cicero Community CollaborativecoreCommunity partnership organization coordinating services and resources in Cicero area
- Department of Rehabilitation ServicescoreState partner providing employment services and support for individuals with disabilities
- Autonomy WorkscoreEmployment partner featured on 60 Minutes for autism employment initiatives; works with CSS to provide employment opportunities for individuals with disabilities
- Arby'scoreEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- Brookfield LibraryminorCommunity partner providing employment opportunities through Supported Employment program
- Brookfield ZoominorCommunity partner providing employment opportunities through Supported Employment program
- Burger KingcoreEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- Casey's MarketminorEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- Cost Plus World MarketminorEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- Culver'scoreEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- GoodwillcoreEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- Home Run InnminorEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- Jewel-OscocoreEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- Kohl'scoreEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- Lifetime FitnesscoreEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- Loyola Medical CentercoreHealthcare employment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- Mariano'scoreEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- MarshallscoreEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- McDonald'scoreEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- MeijercoreEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- Oak Park ArmsminorHealthcare/residential partner providing employment opportunities through Supported Employment program
- Park District of La GrangeminorGovernment partner providing employment opportunities through Supported Employment program
- Plymouth Place (Sedexo)minorSenior living partner providing employment opportunities through Supported Employment program
- Portillo'scoreEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- TargetcoreEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- The Tennis and Fitness CentreminorFitness partner providing employment opportunities through Supported Employment program
- Trader Joe'scoreEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- WalgreenscoreEmployment partner hiring individuals with intellectual/developmental disabilities through CSS Supported Employment program
- Riverside Brookfield Township High SchoolminorEducation partner providing transition services and support for students with disabilities
- Lyons Township High SchoolminorEducation partner providing transition services and support for students with disabilities
- Oak Park River Forest High SchoolminorEducation partner providing transition services and support for students with disabilities
- Concordia UniversityminorAcademic partner providing educational opportunities and internships for students
- Dominican UniversityminorAcademic partner providing educational opportunities and internships for students
- Lewis UniversityminorAcademic partner providing educational opportunities and internships for students
- Loyola University of ChicagominorAcademic partner providing educational opportunities and internships for students
- Northeastern Illinois UniversityminorAcademic partner providing educational opportunities and internships for students
- UIC Department of Disability and Human DevelopmentminorAcademic research partner providing expertise and educational resources in disability studies
- University of Illinois – ChicagominorAcademic partner providing educational opportunities and internships for students
- University of Wisconsin – Madison Waisman CenterminorResearch partner providing expertise in disability and human development
- Brookfield Chamber of CommerceminorBusiness association partner supporting community connections and employer outreach
- Oak Park River Forest Chamber of CommerceminorBusiness association partner supporting community connections and employer outreach
- West Suburban Chamber of CommerceminorBusiness association partner supporting community connections and employer outreach
- West Suburban Special Recreation Association (WSSRA)coreRecreation partner providing programs for individuals with disabilities as part of local park districts
- SEASPARminorSpecial recreation association partner providing recreational programs for individuals with disabilities
- The Arc of IllinoisminorStatewide advocacy organization partner committed to empowering persons with disabilities
- The Autism Program of IllinoisminorAutism advocacy partner providing resources and support for individuals with autism
- Equip for EqualityminorAdvocacy partner providing protection and advocacy services for people with disabilities
- Feed My Starving ChildrenminorCommunity partner providing volunteer and community integration opportunities
- Ronald McDonald HouseminorCommunity partner providing family support services
- Rotary ClubsminorService organization partners supporting community programs and fundraising
- They Deserve More CampaignminorStatewide advocacy coalition partner for people with intellectual/developmental disabilities
- Institute on Public Policy for People with DisabilitiesminorPolicy research partner; CSS CEO serves as Immediate Past Chair of the Board of Directors
- The Answer Inc.minorDisability services partner providing resources and support
- Center for Independent FuturesminorDisability services partner focused on independent living
- UCP SeguinminorDisability services partner providing programs and resources
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
Community Support Services competitors and assessment
Company assessmentDirect peers
- Clearbrook: Clearbrook is an Illinois-based nonprofit serving children and adults with intellectual/developmental disabilities through residential, vocational, day, and clinical programs. Comparable service scope, regional proximity, and population focus make it a direct comparable to CSS.
- Ray Graham Association: Ray Graham Association is an Illinois nonprofit providing residential, day, employment, and home-based services for people with I/DD across the western suburbs. Geographic overlap with CSS and similar CILA/community-based service portfolio position it as a direct peer.
- Aspire: Aspire is a Chicago-area nonprofit providing lifespan services for children and adults with intellectual/developmental disabilities, including residential, day, employment, and family support. Overlapping geographic service area and program mix make it the closest direct peer to CSS.
- The Arc of Illinois: The Arc of Illinois is the state chapter of The Arc, providing advocacy, family support, and direct services for people with I/DD. Listed as a CSS partner; overlapping mission and Illinois service footprint establish direct comparability.
- UCP Seguin of Greater Chicago: UCP Seguin is an Illinois nonprofit serving people with cerebral palsy and other disabilities through residential, day, and employment programs. Listed as a CSS community partner; comparable mission, geography, and program mix make it a direct peer.
- Center for Independent Futures: Center for Independent Futures is an Illinois-based nonprofit supporting people with disabilities in achieving independent living. Listed as a CSS partner; overlapping Illinois geography and independent-living mission make it a direct peer.
Broad incumbents
- Sevita Health: Sevita Health (formerly The MENTOR Network) is a national provider of home and community-based services for individuals with intellectual and developmental disabilities. Comparable I/DD service offerings make it a broad incumbent comparable.
- Easterseals: Easterseals is a large national nonprofit network providing disability and related services including vocational, residential, and therapeutic programs. It operates at much greater scale than CSS but overlaps in I/DD service categories.
- BrightSpring Health Services: BrightSpring (formerly ResCare) is a large national provider of home and community-based services, including I/DD waiver services, pharmacy, and behavioral health. Overlaps with CSS in HCBS waiver delivery but operates across many states and service lines.
Emerging players
- The Answer Inc. The Answer Inc. is an Illinois-based disability services organization providing resources and support. Listed as a CSS partner; smaller scale and more focused scope position it as an emerging peer within the same regional ecosystem.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Community Support Services social profiles
Digital presenceCommunity Support Services compliance and trust
Trust signalCompliance2 records
Community Support Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Community Support Services leadership team
Management profileNumber of profiles
Profiles22 records
Community Support Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Community Support Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Community Support Services
What does Community Support Services do?
Community Support Services is a private, nonprofit human services agency that delivers a continuum of programs for children and adults with intellectual/developmental disabilities and their families in western Cook and eastern DuPage counties, Illinois. Core offerings include respite, residential and independent living, supported employment, day programs, educational classes, professional CPR/First Aid training, and home-based waiver-funded supports, delivered across eight group homes and multiple program facilities.
Is Community Support Services a public or private company?
Community Support Services is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Community Support Services founded?
Community Support Services was founded in 1981. It employs 101 to 250 people.
Where is Community Support Services based?
Community Support Services is headquartered in Brookfield, United States, in the North America region.
How does Community Support Services make money?
Four revenue lines are on record. State Government Funding is the primary driver. The others are healthcare Transformation Funding, individual and Corporate Donations and program Service Fees.
Who are Community Support Services's main competitors?
Direct peers on record are Clearbrook, Ray Graham Association, Aspire, The Arc of Illinois, UCP Seguin of Greater Chicago and Center for Independent Futures. Broad incumbents are Sevita Health, Easterseals and BrightSpring Health Services. The Answer Inc. is listed as an emerging player.
Does Community Support Services have an API?
No public API is recorded for Community Support Services.
What industry is Community Support Services in?
Community Support Services's product category is Disability and Human Services. Its primary akta.pro industry code is BPAGACAG, Disability Services & Independent Living Support, with a secondary code of BPAGAEAL, Community Centers & Neighborhood Support Services. Its NAICS code is 624120 and its SIC code is 8300.