What Teleservice does

Teleservice is a family-owned, vertically integrated IT and telecommunications operator headquartered in Sjöbo, Skåne, Sweden, operating since 1973 with 150+ employees and more than 20,000 customers across southern and eastern Skåne. The company runs three business divisions organized as wholly-owned subsidiaries under Teleservicegruppen Skåne AB: Teleservice Bredband Skåne AB (retail broadband, TV, telephony, managed WiFi, and security), Teleservice IT-Partner Sverige AB (B2B managed IT services and remote support), and Teleservice Entreprenad Skåne AB (fiber installation and electrical distribution for property developers and housing associations).

The underlying technology platform is Teleservice's own fiber network in southern and eastern Skåne, which carries broadband (speeds from 10 Mbps to 1000 Mbps), RFTV cable TV, IPTV with digital receivers and program cards, and telephony delivered through a Telavox UCaaS integration. The IT-Partner division uses TeamViewer for remote support, while the Halo customer portal and Roundcube-based webmail provide self-service and email. Add-on products such as F-Secure Internet Security (59 kr/month) and F-Secure Total (79 kr/month) for 7 devices are resold on top of the broadband subscription. Operations are ISO 9001, 14001, 45001, and 27001 certified, and the company is GDPR-compliant.

The revenue model is overwhelmingly subscription-based: monthly recurring broadband, TV (base package 175 kr/month, with add-on channel packages from 29 to 749 kr/month), telephony, security, and managed WiFi, supplemented by project-based professional services revenue from fiber construction (Entreprenad) and B2B managed IT engagements. The go-to-market is sales-led and direct-to-consumer, combining two physical retail stores in Sjöbo and Ystad, phone-based customer service, an online channel, and a dedicated IT-Partner B2B sales motion. The company is family-controlled, has no external private equity or venture capital ownership disclosed, and is led by CEO Patrik Andersson (since 2017).

Name

Teleservice

Legal name

Teleservicegruppen Skåne AB

Website

https://teleservice.net

Company type

Private

Founded year

1973

Operating status

Operating

Headcount range

101–250 employees

Short description

Teleservice is a family-owned Swedish IT and telecom operator in Sjöbo, Skåne, running its own fiber network to deliver broadband, TV, telephony, managed IT, and fiber-installation services to 20,000+ residential and business customers across southern and eastern Skåne.

Ownership category

akta.pro rank

Product category

Broadband and Telecommunications Services

NAICS

Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)

akta.pro primary industry

Fiber ISPs (FTTH/FTTP Retail Providers) (HDAIADAE)

akta.pro secondary industries

Fiber-to-the-Home (FTTH) Operators (HDAIACAB), Fiber-to-the-Premises/Building (FTTP/FTTB) Operators (HDAIACAC), Rural & Universal Service Fixed Broadband Providers (HDAIABAJ)

Keywords

• Broadband internet services
• Fiber network infrastructure
• Digital TV services
• Managed IT services
• Fiber installation contracting

Headquarters

HQ city

Sjöbo

HQ country

Sweden

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Broadband Services: Recurring subscription revenue from residential and business broadband services delivered via fiber and cable infrastructure. Includes various speed tiers and service packages.
2. TV Services: Subscription revenue from TV channel packages including basic packages (175 kr/month), add-on channels, program cards, and digital receivers. Also includes Viaplay and C More Play integration.
3. IT-Partner Services: Managed IT services for businesses including stable IT operations, close support, and evolving solutions. B2B focused service delivery.
4. Entreprenad (Construction): Fiber installation and electrical distribution services for property developers and housing associations. Project-based professional services from planning to completed installation.
5. Security Services: F-Secure Internet Security (59 kr/month) and F-Secure Total (79 kr/month) antivirus and security software subscriptions for 7 devices each.
6. Email Services: Email account services with optional retention for 25 kr/month for 1-5 mail addresses after service cancellation.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Teleservice is a family-owned IT and broadband provider in southern and eastern Skåne, Sweden, offering fiber-based broadband (10–1,000 Mbps), digital and analog TV, VoIP/business telephony, and managed WiFi to residential customers, alongside managed IT services and fiber/electrical installation contracting for businesses, housing cooperatives (BRF), and property developers. Service delivery runs on its own fiber network and is supported by physical stores in Sjöbo and Ystad, a phone customer center, and the Halo self-service portal.

Product overview

Teleservice is a family-owned IT company headquartered in Sjöbo, Skåne, operating since 1973 with over 150 employees. The company offers a unified portfolio of three core business areas: Teleservice Bredband (broadband, TV, telephony, WiFi, and security services), Teleservice IT-Partner (business IT services), and Teleservice Entreprenad (fiber installation and electrical distribution). The Bredband division provides internet connectivity via fiber and cable with speeds ranging from 10 to 1000 Mbps, digital TV services with various channel packages (basic, Viasat, TV4), telephony powered by Telavox UCaaS, and managed WiFi services. The IT-Partner division offers managed IT services, remote support, and IT consulting for businesses. Add-on products include security software (F-Secure), TV equipment (HD boxes, DVB-C modules, program cards), and channel packages. The company serves over 20,000 broadband customers in southern and eastern Skåne, offering services in Swedish with local customer support.

Differentiator

Problem solved

Functional benefit

Products and services

• Teleservice Bredband Fiber and cable broadband internet service offering speeds from 10 Mbps to 1,000 Mbps for residential and business customers in southern and eastern Skåne, delivered over Teleservice's own fiber network.
• Teleservice TV Digital and analog TV service distributed via Teleservice's fiber network, providing a base channel lineup with optional add-on packages (TV4, Viasat, sports, film, children's and documentary channels).
• Teleservice Telefoni Business and residential telephony services including VoIP, powered by the Telavox UCaaS platform, providing call management, voicemail, contacts, and team communication via the telefoni.teleservice.net portal.
• WiFi som tjänst Managed WiFi service in which Teleservice provides, maintains, and updates customer-premises WiFi equipment, eliminating upfront hardware costs for the customer.
• Fiberanslutning Fiber connection service providing properties in southern and eastern Skåne with stable broadband over Teleservice's fiber infrastructure, serving over 20,000 customers.
• Teleservice IT-Partner Managed IT services for small and medium businesses, including stable IT operations, close support, remote assistance (TeamViewer), and solutions that scale with the customer's business.
• Teleservice Entreprenad Construction and contracting services for property developers, housing associations, and infrastructure projects, specializing in fiber installation and electrical distribution from planning to completed installation with full process responsibility.
• Webbhotell Web hosting service allowing customers to publish websites using Teleservice-issued domain names, with URLs structured as domain/username.

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered minor and core.

• Place2PlaceminorStrategic or Co-development PartnerTeleservice is co-owner of Place2Place, a company that has developed a circular marketplace for used office furniture. This partnership supports Teleservice's sustainability efforts by enabling reuse of office furnishings in their locations.
• TeamViewercoreTechnology or IntegrationTeamViewer is used for remote support capabilities, allowing Teleservice IT-Partner technicians to connect to customer computers for troubleshooting and support when customers contact customer service.
• F-SecurecoreTechnology or IntegrationF-Secure provides internet security software (F-Secure Internet Security and F-Secure Total) that Teleservice resells as part of their service offerings for 7 devices each.
• Telavox ABcoreTechnology or IntegrationTelavox provides the telephony portal (telefoni.teleservice.net) for Teleservice's business telephony services, enabling UCaaS functionality with calls, voicemail, contacts, and team communication tools.
• ViasatcoreChannel Partner/ Reseller/ DistributorTeleservice offers Viasat channel packages including V Series & Film, V Sport Golf, V Sport, V Premium, and various sports channels as add-on options to their TV service.
• ViaplaycoreChannel Partner/ Reseller/ DistributorViaplay Sport channels and Viaplay streaming service integration available through Teleservice TV packages. Teleservice sends weekly customer files to Viaplay for activation.
• C MorecoreChannel Partner/ Reseller/ DistributorC More Play streaming service available through Teleservice channel packages. Activation typically occurs within two days.
• TV4coreChannel Partner/ Reseller/ DistributorTV4 channel packages and TV4 Play streaming service available through Teleservice offerings. TV4 Play activation requires customer number and postal code verification.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• A3 (AllTele): Swedish fiber and mobile operator serving residential and business customers with broadband, telephony, and mobile services. Comparable as a multi-service Swedish telecom competitor with overlapping residential and SMB offerings.
• SkåNet: Regional fiber network operator serving Skåne, Sweden with broadband and connectivity services. Closest geographic and operational peer to Teleservice, operating its own fiber infrastructure in overlapping southern Swedish municipalities.
• GlobalConnect Sweden: Nordic fiber operator with significant Swedish footprint providing connectivity to businesses, operators, and households. Comparable as a fiber-network operator delivering broadband and data services in regional Swedish markets.
• IP-Only: Swedish fiber infrastructure operator providing wholesale and retail fiber broadband to households and businesses. Directly comparable business model of owning and operating fiber networks for retail ISP services across regional Sweden.
• Ownit Broadband: Swedish fiber-focused ISP offering residential and business broadband over its own and partner networks in major Swedish cities. Similar mid-sized ISP profile serving Swedish households and SMBs.
• Net at Once: Regional Swedish fiber ISP serving households and businesses in southern Sweden and surrounding regions. Closely comparable as a regional fiber operator with overlapping geography in Skåne and similar SMB/residential target segments.
• Bahnhof: Independent Swedish ISP operating its own fiber backbone offering broadband, telephony, and hosting. Comparable as a non-incumbent Swedish operator with owned infrastructure competing against national telcos.

Broad incumbents

• Telia Company: Sweden's incumbent telecommunications operator offering broadband, mobile, TV, and enterprise services nationwide. Dominant national competitor whose pricing and bundling set the market context for regional fiber operators like Teleservice.
• Tele2 Sweden: Major Swedish mobile and fixed broadband operator with national reach including fiber and cable (formerly Com Hem). Direct competitive threat in southern Skåne through bundled mobile/broadband/TV offerings Teleservice cannot match.
• Telenor Sweden: National Swedish telco offering mobile, broadband, and TV to consumer and business segments. Competes with Teleservice for both residential and SMB connectivity customers in southern Sweden.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/TeleserviceAB
• Facebookfacebook.com/TeleserviceSkane
• LinkedInlinkedin.com/company/teleservice-sk-ne-ab
• Instagraminstagram.com/teleservice

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Teleservice