Ricoh Europe
Ricoh Europe PLC, the EMEA arm of Ricoh Company, Ltd., provides digital office and production printers, managed print, workplace experience software, IT services, and cybersecurity to enterprise, mid-market, and SMB customers across 20+ European countries.
- Company typePublic
- Founded1936
- HeadquartersLondon, United Kingdom
- Headcount5,001–10,000
- GTM typeB2B
- OfferingServices
What Ricoh Europe does
Ricoh Europe PLC is the EMEA regional headquarters and wholly-owned subsidiary of Ricoh Company, Ltd. (Tokyo Stock Exchange: 7752), a Japanese multinational founded in 1936. From London and more than 20 European country offices, the company manufactures, distributes, and services digital office equipment, production print systems, industrial inkjet and 3D printers, and a growing portfolio of workplace technology, managed IT, and cybersecurity services for enterprise, mid-market, and small business customers across Europe, the Middle East, and Africa. Its proprietary platform stack centres on RICOH Spaces (cloud workplace experience for desk/room booking, visitor management, and IoT analytics), RICOH Meeting Spaces (hybrid collaboration with Microsoft Teams/Zoom), RICOH Smart Lockers (asset and parcel management with ServiceNow integration), RICOH CloudStream and RICOH Streamline NX (cloud and private print management, SOC 2 Type II certified), Intelligent Document Processing (AI-powered OCR/NLP for invoice and document workflows via DocuWare), and the RICOH Pro production printer family. Ricoh Europe monetises through a mix of hardware sales, subscription-based Print as a Service (PRaaS) with 3-5 year contracts, managed print services, consumables, financing, and professional services for workplace transformation, cloud, and cybersecurity, distributed via enterprise field sales, a network of channel partners and resellers (with technology alliances including Microsoft, Logitech, LG, Jabra, HEIDELBERG, and DocuWare), an eShop for SMBs, and inside sales.
Ricoh Europe's go-to-market is enterprise-led, with named deployments at easyJet, DHL, Nike, Société Générale Cameroun, LVM Insurance, Caritas Hannover, Jysk, Modehaus Garhammer, Hotelbeds, Salus, QIT, Turner Schools Trust, and YouGarden. The company has pursued an active acquisition strategy to extend beyond print into IT services and AV integration: MTI Technology (cybersecurity, 2020), Pamafe IT (2022), Pure AV and AVC (AV integrators, 2022), Quadient's Nordic Graphics activities (2022), and PFH Technology Group (Ireland-based IT infrastructure and managed services with 750+ employees and 1,000+ customers, completed June 2023). Global support is anchored by 3,200+ specialist technicians in EMEA and 80,000+ team members across 200 countries at the parent level.
Ricoh Europe competes in a Europe printer market valued at USD 13.36B in 2024 (projected USD 19.63B by 2033 at a 4.37% CAGR,) alongside HP, Canon, and Epson, and is recognised as a Leader in the 2024 Gartner Magic Quadrant for Outsourced Digital Workplace Services (four consecutive years), the IDC MarketScape for Cloud Managed Print (2024), Print Security (2025-2026), and Sustainability (2023), and Quocirca's MPS, Print Security, and Sustainability landscapes (2025). It holds EcoVadis Platinum (top 1%, two consecutive years), TIME World's Most Sustainable Companies recognition (three consecutive years to 2026), and CDP Supplier Engagement Leader (six consecutive years to 2025), supporting ESG-led enterprise procurement. CEO Glenn Griggs leads the regional leadership team, which was strengthened in June 2026 to accelerate mid-term strategy execution.
Ricoh Europe firmographics
Firmographics- Name
- Ricoh Europe
- Legal name
- Ricoh Europe PLC
- Website
- https://ricoh-europe.com
- Company type
- Public
- Founded year
- 1936
- Operating status
- Operating
- Headcount range
- 5,001–10,000 employees
- Short description
- Ricoh Europe PLC, the EMEA arm of Ricoh Company, Ltd., provides digital office and production printers, managed print, workplace experience software, IT services, and cybersecurity to enterprise, mid-market, and SMB customers across 20+ European countries.
- Ownership category
- akta.pro rank
Ricoh Europe industry classification
Industry- Product category
- Workplace Technology & Managed Print Services
- NAICS
- Office Machinery and Equipment Rental and Leasing (532420), Printing (32311), Printing and Related Support Activities (323), Support Activities for Printing (32312)
- SIC
- Computer & Office Equipment (3570), Commercial Printing (2750), Service Industries For The Printing Trade (2790)
- akta.pro primary industry
- Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK)
- akta.pro secondary industries
- Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM), Production & High-Volume Printing Systems (HDACAEAJ), Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing) (BPAAAKAL)
Keywords
Where Ricoh Europe is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices21 records
Markets served
Ricoh Europe business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Hardware Sales: Sale of office printers, production printers, industrial printers, scanners, and related hardware. Devices range from all-in-one office printers to large format and industrial inkjet presses.
- Managed Print Services: Ongoing managed print services covering hardware maintenance, supplies, monitoring, and support under service contracts with defined SLAs.
- Print as a Service (Subscription): Subscription-based model combining hardware, consumables, maintenance, and software into a single monthly fee with predictable billing.
- Professional Services: Consultancy, implementation, and managed services for workplace transformation, process automation, cloud migration, and cybersecurity.
- Supplies and Consumables: Sale of genuine Ricoh ink, toner, parts, and supplies for printer performance.
- Financing Services: Flexible payment solutions allowing access to workplace technology without large upfront investment, managed through flexible contracts.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Print as a Service Essential Subscription includes all consumables, parts, maintenance, software and services based on fixed minimum monthly volume of mono and/or colour pages. |
| Subscription | Monthly | Enhanced packages available for personalization including advanced security services and analytics reports. |
| Unit Pricing | Monthly | Volume-based tiers for different device sizes (small, medium, large monthly volumes). |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels8 records
Ricoh Europe product offering
Product offeringCore offering
Ricoh Europe manufactures, distributes, and services office printing hardware, production printers, and industrial inkjet/3D printing systems, and delivers managed print, workplace experience, process automation, and cloud/cybersecurity services to organisations across EMEA. Its portfolio combines proprietary software platforms (RICOH Spaces, CloudStream, Streamline NX, Smart Lockers) with subscription-based Print as a Service and consultancy for hybrid-work and digital-workplace transformation.
Product overview
Ricoh Europe offers a comprehensive portfolio of workplace solutions organized as an integrated platform-plus-modules architecture. The core offerings include RICOH Spaces as a unified workplace experience platform (desk/room booking, visitor management, wayfinding, IoT analytics) supported by specialized services like RICOH Meeting Spaces for hybrid collaboration and RICOH Smart Lockers for asset management. Print solutions span from RICOH Print as a Service (PRaaS) as the subscription-based delivery model, to specific platforms including RICOH CloudStream (cloud print management) and RICOH Streamline NX (privately hosted print management), down to hardware products (office printers, production printers, industrial/3D printers). Process automation capabilities are delivered through Intelligent Document Processing, Accounts Payable Automation, and RICOH E-invoice, all leveraging DocuWare Cloud for enterprise content management. Cloud and cybersecurity services include hybrid/multi-cloud solutions, Cybersecurity Services, and RICOH AV Managed Services. The ecosystem integrates with ServiceNow, Top Desk, Microsoft Teams, Zoom, and DocuWare, with security backed by certifications including SOC 2 Type II and ISO 27001.
Differentiator
Problem solved
Functional benefit
Brands
- RICOH Spaces: Cloud-based workplace experience management platform for desk booking, meeting room reservations, visitor management, wayfinding, and workspace analytics.
- RICOH Print as a Service (PRaaS)
- RICOH Smart Lockers
- RICOH Meeting Spaces
- RICOH E-invoice
- RICOH 3D
Products and services
- RICOH Spaces
Quantifiable outcome
- 95% of enterprise clients report increased efficiency and productivity
- +7 more outcomes
Companies that use Ricoh Europe
Customer profileNamed customers14 records
Segments8 records
Ideal customer profiles5 records
Ricoh Europe technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration13 records
AI capability10 records
Feature6 records
Ricoh Europe partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- PFH Technology GroupcoreRicoh Europe completed acquisition of PFH Technology Group, an Ireland-based provider of digital infrastructure and managed services. Founded in 1985, PFH had over 750 employees supporting more than 1,000 customers. The acquisition strengthened Ricoh's IT services capabilities and expanded its footprint in Ireland.
- Quadient (Nordic Graphics Activities Divestment)minorQuadient divested its Graphics activities in the Nordic countries (Sweden, Norway, Denmark, and Finland) to Ricoh as part of Quadient's 'Back to Growth' strategy. The transaction involved transfer of 23 employees, allowing Quadient to focus on software and parcel locker solutions while Ricoh expanded print operations in the Nordic region.
- Pure AVminorRicoh Europe acquired Pure AV, a Preston-based specialist AV integrator, to expand meeting room and workplace management solutions across Europe. The deal included retention of all Pure AV staff and ongoing operations under its existing name. Ricoh also acquired Denmark-based AV firm AVC as part of its Nordic expansion.
- HEIDELBERGcoreHEIDELBERG and Ricoh mark 15 years of strategic partnership with Versafire Digital Printing Systems. The partnership has enabled both companies to deliver integrated digital printing solutions to the market.
- MicrosoftcoreMicrosoft is a key technology partner for Ricoh's workplace solutions. RICOH Meeting Spaces is compatible with Microsoft Teams, and Ricoh leverages Microsoft 365 and cloud platforms for its managed services offerings.
- LogitechcoreLogitech is a trusted technology partner providing AV equipment integrated into RICOH Meeting Spaces solutions. Ricoh works with Logitech to deliver high-quality meeting room experiences.
- LGcoreLG partners with Ricoh for display and visual solutions integrated into workplace experience offerings including digital signage and meeting room technology.
- JabracoreJabra provides audio equipment integrated into RICOH Meeting Spaces for professional conferencing and collaboration solutions.
- ServiceNowcoreServiceNow integration enables automated workflows for RICOH Smart Lockers and IT service management, with seamless sync for incident handling and ticketing.
- DocuWarecoreDocuWare is Ricoh's market-leading enterprise content management solution partner, used across multiple customer deployments for document management, workflow automation, and cloud archiving.
Scale indicators14 records
Recent moves7 records
Expansion highlights6 records
Ricoh Europe competitors and assessment
Company assessmentDirect peers
- Lexmark International: Lexmark is a direct competitor in enterprise printing, managed print services, and document workflow solutions, particularly strong in mid-market and enterprise segments in EMEA. Both companies sell IoT-connected printers, cloud print management, and managed print services to similar customer profiles.
- Xerox Holdings Corporation: Xerox is a direct peer in office printing, production print, and managed document services, competing with Ricoh across the same European enterprise and graphic communications customer segments. Both companies have pivoted toward digital services, IT services, and managed print to offset declining print volumes.
- Konica Minolta Business Solutions Europe: Konica Minolta Business Solutions Europe is a closely comparable peer offering office multifunction printers, production print, managed print services, and IT services across the same European enterprise customer base as Ricoh Europe. Both companies have pursued a similar pivot from print hardware to workplace and IT services.
- Sharp Electronics Europe: Sharp is a direct peer in office multifunction printers, managed print services, and workplace collaboration displays/AV across the European enterprise market. Both companies have invested in cloud-based print management and hybrid workplace solutions.
- Epson Europe: Epson is explicitly identified as one of the key market players in the European printer market alongside Ricoh, with strong positions in inkjet office printing, point-of-sale, and industrial print segments. Epson's EcoTank and business inkjet ranges compete with Ricoh's office printer and production print offerings.
- Canon Europe: Canon Europe is one of the explicitly named key competitors in the European printer market alongside Ricoh. Canon offers a comparable portfolio of office multifunction devices, production printers, managed print services, and document management solutions, serving the same enterprise customer base in EMEA.
- Brother Industries Europe: Brother is a competing manufacturer of office printers, multifunction devices, and managed print solutions with a strong presence in European SMB and mid-market segments. Both companies compete on hardware, supplies, and managed services contracts.
- Fujifilm Business Innovation Europe: Fujifilm Business Innovation (formerly Fuji Xerox) is a direct peer in production print, office printing, and managed document services across EMEA, following a similar transformation from print hardware to digital workflow and IT services.
- Kyocera Document Solutions Europe: Kyocera Document Solutions is a direct competitor in European office printing, multifunction devices, and managed print services, with particular strength in the mid-market and sustainability-focused customer segments where it overlaps with Ricoh Europe's environmental positioning.
Broad incumbents
- HP Inc. HP Inc. is the global market leader in printers and personal systems and Ricoh's most direct large competitor in the European print and managed print services market. Both companies sell hardware, supplies, managed print, and workplace solutions to enterprise customers across EMEA, competing head-to-head on fleet wins and services contracts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks4 records
Key highlights7 records
Customer concentration
Ricoh Europe social profiles
Digital presenceRicoh Europe compliance and trust
Trust signalCompliance10 records
Ricoh Europe financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ricoh Europe leadership team
Management profileNumber of profiles
Profiles3 records
Ricoh Europe subsidiaries and ownership
Company hierarchySubsidiaries5 records
Ricoh Europe funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ricoh Europe M&A and investment
M&A and investmentM&A9 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ricoh Europe
What does Ricoh Europe do?
Ricoh Europe manufactures, distributes, and services office printing hardware, production printers, and industrial inkjet/3D printing systems, and delivers managed print, workplace experience, process automation, and cloud/cybersecurity services to organisations across EMEA. Its portfolio combines proprietary software platforms (RICOH Spaces, CloudStream, Streamline NX, Smart Lockers) with subscription-based Print as a Service and consultancy for hybrid-work and digital-workplace transformation.
Is Ricoh Europe a public or private company?
Ricoh Europe is a public company. It is classified as corporate owned and is currently operating.
When was Ricoh Europe founded?
Ricoh Europe was founded in 1936. It employs 5,001 to 10,000 people.
Where is Ricoh Europe based?
Ricoh Europe is headquartered in London, United Kingdom, in the Europe region.
How does Ricoh Europe make money?
Six revenue lines are on record. Hardware Sales are the primary driver. The others are managed Print Services, print as a Service (Subscription), professional Services, supplies and Consumables and financing Services.
Who are Ricoh Europe's main competitors?
Direct peers on record are Lexmark International, Xerox Holdings Corporation, Konica Minolta Business Solutions Europe, Sharp Electronics Europe, Epson Europe, Canon Europe, Brother Industries Europe, Fujifilm Business Innovation Europe and Kyocera Document Solutions Europe. HP Inc. is listed as a broad incumbent.
Does Ricoh Europe have an API?
No public API is recorded for Ricoh Europe.
What industry is Ricoh Europe in?
Ricoh Europe's product category is Workplace Technology & Managed Print Services. Its primary akta.pro industry code is HDACAEAK, Managed Print Hardware (Fleet/Departmental Printers), with a secondary code of BPAEAIAM, Print & Peripheral Services (Managed Print, scanners, peripherals). Its NAICS code is 532420 and its SIC code is 3570.