What ICON Property Management does

ICON Property Management is a Canadian, privately held condominium management firm headquartered at 365 Evans Avenue, Suite 601 in Etobicoke, Ontario, operating since 1995. The company delivers full-service condominium management to condominium corporations and their boards across the Greater Toronto Area and Southwestern Ontario — including Toronto, Mississauga, Burlington, Hamilton, Richmond Hill, Vaughan, Durham Region, Waterloo, Haliburton, and Muskoka — supporting approximately 40,000 residents across multiple high-rise, mid-rise, low-rise, and townhouse communities (named accounts include Kingsway Crescent, South Beach, Barrington, The Domain, Loggia, Cityplace, The Villas, Whitehaus, Pace, Time & Space, TSCC 2798, and TSCC 2891). Its service portfolio comprises four integrated lines: Administrative Services (record-keeping, rule enforcement, meeting management), Building Operation Service (proactive maintenance, vetted vendors, capital project oversight), Communication & Engagement Services (24/7 resident assistance, online portals, notices), and Financial Services (budget preparation, financial reporting, online invoice approvals). The firm markets its differentiated operating model around "realistic" (i.e., balanced) manager workloads, a vetted vendor network, and 30+ years of Ontario-specific experience.

The company's underlying technology is ICON Connect, a proprietary property management and security platform offering daily overview, units and user management, maintenance requests, media library, amenity bookings with online payments, parking management, incident reporting, guard logs, community calendar, classified ads, and resident email communications. In August 2022 ICON integrated CondoWorks to provide automated, paperless accounts payable and remote invoice coding/approval for board members and managers. Regulatory and quality credentials anchor the competitive positioning: ACMO 2000 certification held continuously since 2013 with recertification in October 2022, and full CMRAO Record Management Audit compliance achieved in February 2025 under the Condominium Management Services Act, 2015. Management is led by CEO Wes Posthumus, SVP of Operations Christy Plaitis, and owner Paul Yurek, who in June 2026 was additionally appointed Chief Sales and Marketing Officer with mandate over sales, marketing, business development, and client relationships.

ICON makes money through customized, recurring subscription-style management fees billed to condominium corporations under multi-year contracts; pricing is tailored to community size and service scope and is not publicly disclosed. The firm maintains a sales-led, consultative go-to-market targeting condominium boards, supported by an active content marketing blog, location-specific SEO pages, social channels (LinkedIn, Instagram, Facebook, Twitter), and active membership in the Association of Condominium Managers of Ontario (ACMO) and the Canadian Condominium Institute (CCI). Industry recognition includes the 2022 ACMO Genesis Award to Property Manager Alfaz Rahemtulla and multiple high-credibility compliance certifications.

Name

ICON Property Management

Legal name

ICON Property Management

Website

https://iconpm.ca

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

ICON Property Management is a Canadian, privately held condominium management firm founded in 1995 that delivers administrative, financial, building operations, and communication services to condominium boards and roughly 40,000 residents across the Greater Toronto Area and Southwestern Ontario via its proprietary ICON Connect platform.

Ownership category

akta.pro rank

Product category

Condominium Property Management Services

NAICS

Real Estate Property Managers (53131), Residential Property Managers (531311), Real Estate (531)

SIC

Real Estate Agents & Managers (For Others) (6531), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Condominium Association Management (BPAJAHAA)

akta.pro secondary industries

Association Compliance, Governance & Board Support Services (BPAJAHAN), Association Maintenance, Vendor & Capital Project Management (BPAJAHAM), HOA / Condominium Association Management (BPAJAFAH)

Keywords

• Condominium property management
• Condo management services
• Residential community management
• Building operations services
• Condo financial management

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others

Revenue model

1. Condominium Management Services: ICON Property Management provides full-service condominium management to condominium corporations across the Greater Toronto Area and Southwestern Ontario. Revenue is generated through customized management fees billed to condominium corporations based on the size, type, and service needs of each community. Fees include access to integrated management software (ICON Connect) and support from experienced condominium managers. Pricing is transparent with no hidden charges, outlined clearly in proposals.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

ICON Property Management provides full-service condominium property management to condominium corporations across the Greater Toronto Area and Southwestern Ontario, delivering four integrated service lines: Administrative Services (record-keeping, rule enforcement, meeting management), Building Operation Service (proactive maintenance, vetted vendors, capital project oversight), Communication & Engagement Services (24/7 resident assistance, online portals, notices), and Financial Services (budget preparation, financial reporting, online invoice approvals). All services are supported by ICON Connect, a proprietary property management and security software platform, and integrated with CondoWorks for automated paperless accounts payable processing.

Product overview

ICON Property Management offers a unified property management platform designed for condominium communities across Ontario. The core service portfolio consists of four integrated service offerings: Administrative Services, Building Operation Service, Communication & Engagement Services, and Financial Services. These services are supported and delivered through ICON Connect, a proprietary property management and security software platform that provides communities with tools to manage records, building operations, maintenance requests, amenity bookings, parking, incident reporting, and resident communications. The company has also integrated with CondoWorks for automated accounts payable processing. The platform supports approximately 40,000 residents across the Greater Toronto Area and Southwestern Ontario.

Differentiator

Problem solved

Functional benefit

Brands

• ICON Connect: Property management and security software that provides condominium communities with tools to manage records, building operations, and communications. Features include daily overview, units and user management, maintenance requests, media library, amenity bookings, online payments, parking management, incident reporting, guard logs, community calendar, classified ads, and email communications.

Products and services

• Administrative Services Streamlines condominium administration with expert record-keeping, rule enforcement, and efficient meeting management to ensure smooth operations for condominium boards and residents.
• Building Operation Service Improves condominium operations with proactive maintenance, vetted vendors, and efficient systems that guarantee seamless service and quality across condominium communities.
• Communication & Engagement Services Enhances communication and engagement in condominium communities with transparent, proactive support and 24/7 assistance for residents and board members.
• Financial Services Provides expert financial management services for condominiums, ensuring clear and accurate financial oversight including budget preparation, financial reporting, and online invoice approvals across Toronto, Mississauga, and beyond.
• ICON Connect Proprietary property management and security software platform that gives condominium communities tools to manage records, building operations, and communications. Features include daily overview, units and user management, maintenance requests, media library, amenity bookings, online payments, parking management, incident reporting, guard logs, community calendar, classified ads, and email communications.

Quantifiable outcome

• 40,000 residents supported across Ontario condominium communities

Named customers2 records

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature12 records

Partnerships

Three partnerships are on record, tiered core.

• CondoWorkscoreTechnology or Integration · 12 August 2022ICON Property Management partnered with CondoWorks, an accounts payable software development company, to deliver a fully integrated, automated, and paperless accounts payable and payment platform for ICON's clients and their suppliers. The partnership connects board members and property managers to ICON's accounting platform remotely, allowing invoices to be coded and approved from any location, reducing the accounts payable cycle and enabling efficient remote operations.
• Canadian Condominium Institute (CCI)coreOthersICON Property Management is an active member of the Canadian Condominium Institute (CCI), demonstrating commitment to continued education, ethical practices, and industry leadership. CCI membership supports ICON's professional standing and provides access to industry resources and networking.
• Association of Condominium Managers of Ontario (ACMO)coreOthersICON Property Management is an active member of ACMO and has been ACMO 2000 certified since 2013. ACMO membership demonstrates commitment to continued education, ethical practices, and industry leadership. ACMO is Ontario's only professional association dedicated to supporting and promoting condominium management professionals.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• FirstService Residential: Largest residential property manager in North America with significant presence in Ontario condominium management. Directly comparable customer base (condominium corporations and boards) but operates at much larger national scale and offers broader service portfolio beyond ICON's GTA/Southwestern Ontario focus.
• Brookfield Residential Property Management: Large diversified property owner/manager with condominium management operations in the GTA. Overlaps with ICON in serving condominium boards but operates as part of a much broader real estate development and investment platform.

Direct peers

• Shiu Pong Management Services: Toronto-based condominium management company serving condominium corporations in the Greater Toronto Area. Comparable business model (full-service condominium management) and similar customer base and geographic focus.
• Atria Management Inc. Ontario-based condominium management firm serving condominium corporations across the GTA and surrounding regions. Comparable service offering (full-service condominium management) and target customer profile.
• Crossbridge Condominium Services: Ontario-focused condominium management firm providing full-service management to condominium corporations across the GTA. Closely comparable business model, target market (condominium boards), and geographic footprint.
• Wilson Blanchard Management Inc. Canadian condominium management firm specializing in condominium corporations across Ontario. Directly comparable in customer segment (condominium boards), service portfolio, and Ontario geographic focus.
• Del Property Management: Toronto-based condominium and ICI property management firm serving condominium boards across the GTA. Directly comparable in target customer (condominium corporations), service portfolio (administrative, financial, operational management), and regional focus.
• Larlyn Property Management: Ontario-based condominium property management company serving condominium corporations in the GTA and surrounding regions. Comparable service offering (full-service condominium management) and target customer base.

Others

• CondoWorks: Accounts payable and financial management SaaS provider for condominium managers. Directly comparable as ICON's technology integration partner, but rather than competing with ICON, CondoWorks enables its financial services offering and is part of ICON's tech stack.

Regional players

• Malvern Management Group: Toronto-based condominium property management firm focused on the Greater Toronto Area. Comparable in customer segment and service model but serves a more localized Toronto-centric geography compared to ICON's broader Southwestern Ontario reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks3 records

Key highlights7 records

Customer concentration

• Xx.com/icon_pm
• Facebookfacebook.com/people/Icon-Property-Management/100064057510914
• LinkedInlinkedin.com/company/icon-property-management-gta
• Instagraminstagram.com/iconpropertymanagement

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ICON Property Management