Sertoma Speech & Hearing Centers

What Sertoma Speech & Hearing Centers does

Sertoma Speech & Hearing Centers is a 501(c)(3) nonprofit organization (EIN 36-2882864) founded in 1978 and headquartered in Palos Hills, Illinois. The organization delivers speech and hearing healthcare to patients across all age groups, from newborns through older adults, operating two clinical offices in Northern Illinois (Crest Hill and Palos Hills) plus a Bridgeview location hosting Tuesday Morning Bingo fundraising events. Core clinical services include diagnostic hearing evaluations, hearing aid fitting and programming with real-ear verification, comprehensive speech-language pathology (covering articulation, autism spectrum, developmental delays, stuttering, voice disorders, and adult neurogenic conditions), and three specialized Parkinson's voice therapies: LSVT LOUD (16 sessions over 4 weeks), SPEAK OUT! (12 sessions over 4 weeks), and The LOUD Crowd weekly maintenance group. A mobile testing unit extends service delivery into employer worksites, senior centers, churches, and community organizations, both for free hearing screenings and for OSHA-compliant Occupational Hearing Conservation programs (regulation 1910.95) covering sound monitoring, audiometric testing, hearing protection fitting, employee training, and record-keeping. The organization has built 40+ years of continuous OHC program experience in Northern Illinois.

Revenue is generated through multiple streams: clinical service fees (hearing aids, evaluations, therapy sessions), OHC enterprise contracts with manufacturing and industrial clients, individual donations via online portal and a vehicle donation partnership with CARS (Charitable Adult Rides & Services), and weekly Bingo fundraising. Pricing for clinical services is quote-based and not publicly disclosed; hearing screenings are free for adults 21+ and speech screenings are free for children 5+, with a 45-day trial period on all hearing aids. Go-to-market is sales-led and direct-to-consumer, combining scheduled in-office appointments with field-based mobile testing led by Roberto Hernandez (COHC) for the OHC segment and broader community outreach. Day-to-day operations are led by Executive Director Michelle Morrison, Ed.D., CCC-SLP, with volunteer board governance under Chair John Parker and President Ray Sullivan, Jr. Scale metrics include approximately 7,300 patients served annually, 600 new hearing aids fitted, and 3,000+ mobile hearing screenings delivered.

Name

Sertoma Speech & Hearing Centers

Legal name

Sertoma Speech & Hearing Centers

Website

https://sertomacenter.org

Company type

Private

Founded year

1978

Operating status

Operating

Headcount range

11–50 employees

Short description

Sertoma Speech & Hearing Centers is a 501(c)(3) nonprofit founded in 1978 that delivers diagnostic, rehabilitative, and therapeutic speech and hearing care, including Parkinson's voice therapies and OSHA-compliant occupational hearing conservation, to patients of all ages across Northern Illinois.

Ownership category

akta.pro rank

Product category

Hearing and Speech Healthcare Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Audiology & Hearing Diagnostic Centers (HLAFAKAH)

akta.pro secondary industry

Speech-Language Pathology (SLP) & Swallowing Therapy Centers (HLADAJAF)

Keywords

• Speech-language therapy
• Hearing healthcare services
• Occupational hearing conservation
• Parkinson's voice therapy
• Nonprofit audiology

Headquarters

HQ city

Palos Hills

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Clinical Services Revenue: Fees for diagnostic hearing evaluations, speech-language therapy sessions, hearing aid sales and fitting, and rehabilitation services for patients of all ages from newborns to older adults.
2. Occupational Hearing Conservation (OHC) Services: OSHA-compliant hearing conservation programs for employers, including sound-level monitoring, hearing testing, hearing protection selection/fitting, employee training, and record-keeping.
3. Donations and Charitable Contributions: Tax-deductible donations from individuals, including online donations, vehicle donations via CARS partnership, and planned giving/bequests.
4. Bingo Fundraising Events: Tuesday Morning Bingo events at Oremus Community Center in Bridgeview generate revenue to support patients who cannot afford speech and hearing care.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Sertoma Speech & Hearing Centers is a 501(c)(3) nonprofit that delivers diagnostic, therapeutic, and rehabilitative speech and hearing healthcare through two Illinois offices and a mobile testing team. Its offerings include comprehensive hearing evaluations, hearing aid fittings with real-ear verification, speech-language therapy for children and adults, Parkinson's voice therapies (LSVT LOUD and SPEAK OUT!), and OSHA-compliant occupational hearing conservation programs for employers.

Product overview

Sertoma Speech & Hearing Centers is a nonprofit healthcare organization offering a comprehensive suite of speech and hearing services. The core offerings include hearing healthcare (screenings, diagnostics, hearing aids, real-ear programming), speech-language therapy (for children, teens, and adults), and specialized Parkinson's voice therapies (LSVT LOUD, SPEAK OUT!, and The LOUD Crowd maintenance program). Additional services include occupational hearing conservation programs with mobile testing capabilities for businesses, and pediatric speech and hearing services with early intervention focus. The organization operates as a 501(c)(3) nonprofit serving patients from newborns to older adults across Northern Illinois.

Differentiator

Problem solved

Functional benefit

Products and services

• Hearing Services Comprehensive hearing healthcare including free hearing screenings for adults 21+, diagnostic hearing evaluations, hearing aid fitting and programming with real-ear verification, and ongoing hearing aid maintenance and repairs; for individual patients of all ages.
• Speech-Language Therapy Speech-language pathology services treating articulation, phonological, voice, autism spectrum, developmental delay, stuttering, swallowing/feeding, and brain injury-related disorders in children, teens, and adults.
• LSVT LOUD Therapy Research-based speech treatment protocol for Parkinson's disease consisting of 16 one-on-one sessions over 4 weeks that trains patients to use their voice at normal loudness levels and recalibrates their perception of vocal output.
• SPEAK OUT! Therapy Standardized Parkinson's voice therapy from Parkinson Voice Project consisting of 12 one-on-one sessions over 4 weeks with speech, voice, and cognitive exercises emphasizing speaking with intent to convert speech from automatic to intentional function.
• The LOUD Crowd Weekly group maintenance sessions for graduates of LSVT LOUD and SPEAK OUT! providing ongoing practice, accountability, education, and peer support to help Parkinson's patients maintain speech improvements over the long term.
• Occupational Hearing Conservation (OHC) OSHA-compliant occupational hearing conservation program including sound-level monitoring, hearing testing, hearing protection selection/fitting, employee training, and record-keeping for employers with workers exposed to 85+ decibel noise levels.
• Mobile Testing Services On-site hearing screenings and occupational hearing testing delivered at employer worksites, senior centers, churches, and community organizations via a mobile testing unit.
• Hearing Aids Wide range of hearing aid brands and models fitted and programmed by Doctors of Audiology with real-ear verification and a 45-day trial period, customized to each patient's audiogram and listening preferences.
• Pediatric Speech and Hearing Services Speech-language therapy and hearing services for children from newborns upward, including free speech screenings for children 5 and older and early-intervention emphasis for speech and language delays.

Quantifiable outcome

• Provided care for 7,300 people regardless of financial situation in past year
• +3 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• CARS (Charitable Adult Rides & Services)minorChannel Partner/ Reseller/ DistributorVehicle donation partnership where CARS handles free pickups, selling donated vehicles through their nationwide network, and tax paperwork. CARS has returned more than $300 million to nonprofits since 2003. Donations include cars, trailers, RVs, airplanes, ATVs, and watercraft.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Miracle-Ear: National hearing aid franchise offering audiology services and hearing aids across the U.S. Comparable in core audiology/hearing-aid services but differentiates from Sertoma via a franchise/sales-driven model and far larger geographic footprint.
• Concentra (Occupational Health): Large national occupational health provider offering OSHA-compliant hearing conservation, drug testing, and workplace health services. Comparable to Sertoma's mobile OHC business but at dramatically larger scale and as part of a broader employer health portfolio.
• HearUSA: National audiology and hearing care network providing diagnostic hearing evaluations, hearing aids, and ongoing care. Comparable in audiology and hearing-aid services but serves a much broader geographic footprint and operates on a scaled retail model.
• Beltone: Established hearing aid retailer and audiology provider with a national franchise network. Comparable to Sertoma's hearing aid fitting and audiology offering but at materially greater scale and with a sales-driven operating model.
• Sertoma, Inc. (national): National civic organization affiliated with the local Sertoma Speech & Hearing Centers and historically linked to speech and hearing nonprofit work. Comparable as a mission-aligned speech/hearing organization, but operating as a broad service-club umbrella rather than a clinical provider.

Emerging players

• Chatterbox Pediatric Therapy: Pediatric speech-language therapy practice serving children with speech, language, and developmental needs. Comparable in pediatric SLP service delivery to Sertoma's pediatric speech-language therapy program, but focused exclusively on children.
• EBS Healthcare (EBS Spotlight on Speech): Provider of school-based and clinical speech-language pathology services. Comparable to Sertoma's pediatric/adolescent speech therapy offering, with overlapping focus on articulation, language, and developmental speech disorders.

Direct peers

• Parkinson Voice Project: Provider of the SPEAK OUT! therapy protocol that Sertoma delivers. Highly relevant as the upstream program owner for one of Sertoma's signature specialty services, and a comparable nonprofit clinical/training model focused on Parkinson's voice therapy.
• LSVT Global: Owner of the LSVT LOUD certification protocol delivered by Sertoma's clinicians. Comparable as the training and clinical-program counterpart for Sertoma's Parkinson's voice specialty, and a key reference point for therapy quality standards.
• Mobile Health (Mobile Occupational Health): Provider of mobile occupational health services including on-site hearing tests for OSHA compliance. Directly comparable to Sertoma's mobile OHC business, operating with a similar employer-direct, on-site delivery model.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sertoma Speech & Hearing Centers