Melbourne Hand Rehab

What Melbourne Hand Rehab does

Melbourne Hand Rehab is a Melbourne-based specialist allied health practice dedicated exclusively to the assessment, treatment, and rehabilitation of hand, wrist, elbow, and upper limb conditions. Founded in 1993/1994, the practice operates 11 clinic locations across the Melbourne metropolitan area — including Melbourne (headquarters at Suite 3, 20 Commercial Road), Richmond (two sites), North Essendon, Ivanhoe, Mill Park, Boronia, Hoppers Crossing, Werribee, Moorabbin, and the newest site in Caroline Springs — supplemented by telehealth video consultations via the Physitrack platform and home visit services for mobility-restricted patients.

The clinical offering is built around hand therapy services delivered by specialised physiotherapists and occupational therapists, with core technical components including custom-fabricated thermoplastic, leather, neoprene, and fiberglass splints and braces, waterproof casting options, hydrobath and hydrotherapy (heated pool) treatment, and evidence-based exercise rehabilitation. The practice also runs the SARAH program for rheumatoid arthritis management and offers condition-specific clinics for sports injuries, musician injuries, arthritis, post-operative rehabilitation, pain management, and return-to-work programs. Clinical and operational technology integrations include Physitrack for telehealth, Medipass for mobile payment processing, and HiCaps for on-the-spot private health insurance claiming.

The business operates on a fee-for-service professional services model with revenue generated across five streams: private patient consultations (pay-at-time-of-service), NDIS-funded services (self- and plan-managed participants), workers compensation via WorkSafe Victoria and TAC, DVA referrals, and Medicare Chronic Disease Management plans. Self-referrals are accepted alongside doctor, hand surgeon, and allied health professional referrals. The practice is affiliated with the Healthia allied health network, is a member of the Australian Hand Therapy Association, and contributes to undergraduate and postgraduate education at the University of Melbourne and La Trobe University. Marketing is conducted through educational blog content, free webinars, a YouTube channel (Melbourne Hand Rehab TV), email newsletter, and organic social media, with a self-serve online booking system driving bottom-of-funnel conversion.

Name

Melbourne Hand Rehab

Legal name

Melbourne Hand Rehab

Website

https://melbournehand.com.au

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

Melbourne Hand Rehab is a Melbourne-based specialist allied health practice operating 11 clinic locations across the metropolitan area, providing hand, wrist, and upper limb physiotherapy and occupational therapy, custom splinting, telehealth, and home visits to private patients, NDIS participants, and compensable WorkSafe, TAC, DVA, and Medicare CDM clients.

Ownership category

akta.pro rank

Product category

Hand Therapy Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134), Home Health Care Services (62161)

SIC

Services-Health Services (8000), Services-Home Health Care Services (8082)

akta.pro primary industry

Hand & Upper Extremity Therapy (OT/CHT) (HSADAIAH)

akta.pro secondary industries

Hand Therapy & Upper-Extremity Rehab In-Home (HSABADAJ), Hand & Upper Extremity (HLAKALAF), Orthopedic & Sports Rehabilitation Centers (HLAFAFAI)

Keywords

• Hand therapy services
• Upper limb rehabilitation
• Custom splinting and bracing
• Telehealth hand therapy
• Post-operative hand rehabilitation

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices11 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Clinical Consultations: Fee-for-service consultations for private patients, with payment required at time of service. Initial consultations run 40 minutes; follow-up consultations are 20 minutes. Fees vary between Senior Clinicians and Hand Therapists.
2. NDIS Funding: Registered NDIS provider accepting self-managed and plan-managed NDIS participants. Self-managed participants pay full amount at consultation; plan-managed participants pay gap payments at time of service.
3. Workers Compensation (WorkSafe/TAC): Services for WorkSafe and TAC compensable patients. Patient accepts liability for claims that are rejected.
4. Medicare CDM Plans: Chronic Disease Management plan consultations with Medicare rebate processing available for eligible patients with GP referral.
5. DVA Referrals: Services for Department of Veterans Affairs patients with appropriate referral.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Melbourne Hand Rehab provides specialised hand and upper limb therapy services delivered by physiotherapists and occupational therapists across 11 clinics in Melbourne. Core services include assessment and treatment of fractures, carpal tunnel syndrome, arthritis, sports and musician injuries, post-operative rehabilitation, custom-made splints and braces, telehealth consultations and home visits. Treatment is funded through private self-pay, NDIS, WorkSafe, TAC, Medicare CDM and DVA channels.

Product overview

Melbourne Hand Rehab is a specialized hand therapy service offering a comprehensive range of treatment services through 11 clinic locations across Melbourne. The core offering centers on hand therapy services provided by physiotherapists and occupational therapists, supplemented by telehealth video consultations and home visit services. Key product modules include custom-made splints and braces (thermoplastic, leather, neoprene), waterproof casting, and specialized treatment programs for sports injuries, musician injuries, arthritis management (including the SARAH Program for rheumatoid arthritis), pain management, and post-operative rehabilitation. Additional services include hydrotherapy in heated pools and hydrobath therapy for pain and stiffness relief. The company also provides free educational webinars on common hand conditions and supports NDIS, WorkSafe, TAC, DVA, and Medicare CDM claims.

Differentiator

Problem solved

Functional benefit

Brands

• SARAH Program: Evidence-based program for rheumatoid arthritis management

Products and services

• Hand Therapy Services Expert assessment and treatment of hand, wrist, elbow and upper limb conditions provided by specialised physiotherapists and occupational therapists, covering fractures, carpal tunnel syndrome, arthritis, post-surgical rehabilitation, sports injuries, tendinopathy, trigger finger, Dupuytren's contracture and more.
• Telehealth Online Video Consultations Secure video hand therapy consultations delivered via Physitrack, enabling remote assessment, diagnosis, demonstration and exercise guidance for patients who cannot attend a clinic in person.
• Home Visit Hand Therapy Services In-home hand therapy assessments, treatments and rehabilitation for patients who are unable to attend a clinic due to mobility restrictions, post-operative limitations or other circumstances.
• Post-Operative Hand Therapy Specialised rehabilitation following hand and upper limb surgery, including wound care, scar management, splinting and progressive exercise programs, delivered in collaboration with referring surgeons.
• Arthritis Management Program (including SARAH Program) Comprehensive arthritis treatment programs for osteoarthritis and rheumatoid arthritis, including joint protection education, exercise, custom splinting and the SARAH evidence-based program for rheumatoid arthritis.
• Pain Management Programs Chronic pain management programs for upper limb conditions including CRPS, providing education, exercise therapy and multimodal pain relief strategies.
• Hydrotherapy Exercise therapy conducted in heated pools at 34°C to improve pain, range of motion, strength and post-surgical recovery through water-based rehabilitation.
• Custom-Made Splints and Braces On-site fabrication of thermoplastic, leather, neoprene and fiberglass splints and braces customised to each patient's injury, condition and daily activities.
• Waterproof Casting Waterproof casting solutions that allow patients to bathe and swim while maintaining injury protection and immobilisation.
• Sports Injuries Treatment Specialised treatment for sports-related hand, wrist and upper limb injuries including fractures, dislocations, tendon injuries and return-to-sport rehabilitation.
• Musician Injuries Treatment Specialised therapy for overuse injuries, tendinopathy and other conditions affecting musicians and instrumental performance.
• Return-to-Work Rehabilitation Programs Workplace rehabilitation services helping patients return to employment after hand, wrist or upper limb injuries, including functional capacity evaluation and workplace modifications.
• Free Hand Therapy Webinars Free online educational webinars covering hand therapy conditions such as osteoarthritis, rheumatoid arthritis, chronic wrist pain, hand conditions affecting new parents, and thumb arthritis.
• Leather Splints Custom leather splints providing maximum support for long-term use in chronic injuries including osteoarthritis and chronic wrist pain.

Quantifiable outcome

• Hand therapy has been shown through research to achieve the same results without hands-on treatment through active rehabilitation (exercise therapy).

Named customers5 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature3 records

Partnerships

15 partnerships are on record, tiered core and supporting.

• Australian Hand Therapy Association (AHTA)coreOthersAHTA is the peak professional body for hand therapy in Australia with over 700 members. Melbourne Hand Rehab therapists maintain membership and close alignment with AHTA for professional development, networking, and industry standards. The company is recognized as a trusted provider by AHTA.
• Hand FacultycoreOthersMelbourne Hand Rehab maintains close alignment with Hand Faculty, a professional organization supporting hand therapy practitioners in Australia.
• Australian Physiotherapy Association (APA)supportingOthersPhysiotherapy staff maintain membership with the Australian Physiotherapy Association for professional support and development.
• Occupational Therapy Australia (AAOT)supportingOthersOccupational therapy staff maintain membership with Occupational Therapy Australia for professional support and development.
• NDIS (National Disability Insurance Scheme)coreGTM or Marketing PartnerMelbourne Hand Rehab is an approved NDIS registered provider, accepting both self-managed and plan-managed NDIS participants for hand therapy services.
• WorkSafe VictoriacoreGTM or Marketing PartnerWorkSafe Victoria compensable patients receive hand therapy services. Patient accepts liability for rejected claims.
• TAC (Transport Accident Commission)coreGTM or Marketing PartnerTAC compensable patients receive hand therapy services for transport accident-related injuries.
• Department of Veterans Affairs (DVA)coreGTM or Marketing PartnerDVA veterans receive hand therapy services with appropriate GP referral.
• PhysitracksupportingTechnology or IntegrationPhysitrack is the encrypted, secure videoconferencing software used for telehealth consultations. Patient information is confidentially stored on clinical software.
• MedipasssupportingTechnology or IntegrationMedipass payment platform enables private patients to pay for consultations easily via mobile phone through encrypted software.
• University of MelbournesupportingStrategic or Co-development PartnerMelbourne Hand Rehab therapists contribute to undergraduate education at the University of Melbourne.
• La Trobe UniversitysupportingStrategic or Co-development PartnerMelbourne Hand Rehab therapists contribute to undergraduate education and lecture in postgraduate programs at La Trobe University.
• Cabrini HospitalsupportingStrategic or Co-development PartnerMelbourne Hand Rehab works with Cabrini Hospital for patient care coordination.
• Epworth HospitalsupportingStrategic or Co-development PartnerMelbourne Hand Rehab works with Epworth Hospital for patient care coordination.
• Pain Specialists AustraliasupportingStrategic or Co-development PartnerMelbourne Hand Rehab collaborates with Pain Specialists Australia for comprehensive pain management patient care.

Scale indicators4 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Canberra Hand Therapy: ACT-based hand therapy clinic with similar scope (splinting, rehab, compensable work). Comparable specialty offering and treatment modalities.
• Brisbane Hand Therapy: Brisbane-based hand and upper limb therapy clinic providing splinting, post-surgical rehab and WorkCover/TAC-equivalent services. Comparable specialty, scope and payer mix to Melbourne Hand Rehab.
• Perth Hand & Upper Limb Centre: Specialist hand and upper limb rehabilitation clinic in Perth offering custom splinting and post-operative therapy. Same clinical scope with a Western Australia geographic footprint.
• Sydney Hand Therapy: Specialist hand therapy practice in Sydney offering assessment, custom splinting and post-operative rehabilitation. Closest direct peer by service mix, though geographically focused on NSW rather than Victoria.
• Adelaide Hand Therapy: Specialist hand therapy provider in Adelaide covering fractures, post-surgical rehab and custom splinting. Comparable service model, although smaller scale than Melbourne Hand Rehab.
• National Hand & Upper Limb Centre: Australian multi-site hand and upper limb therapy network. Comparable specialty and multi-location operating model, providing a benchmark for scaling outside Melbourne.
• Action Rehab: Australian provider of hand and upper limb therapy across multiple clinics. Directly comparable specialty, multi-location model, and similar referral relationships with surgeons and compensable bodies.

Broad incumbents

• Back In Motion Health Group: National physiotherapy and allied health franchise network. Provides overlapping rehabilitation services including some hand therapy, but operates as a broad incumbent across musculoskeletal care.
• Healthia Limited: Allied health group to which Melbourne Hand Rehab is affiliated. Operates a broader portfolio of physiotherapy, podiatry and hand therapy services and provides shared infrastructure, benchmarking and professional development.
• LifeCare Physiotherapy: Large Australian allied health network offering physiotherapy and rehabilitation including hand therapy as part of a broader service portfolio. Comparable in scale and multi-clinic distribution.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCFMPyiDgSW6h1cAyx4n1Vhg/featured
• Facebookfacebook.com/melbournehand
• LinkedInlinkedin.com/company/melbourne-hand-rehab

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Melbourne Hand Rehab