Families in Transition

What Families in Transition does

Families in Transition is a 501(c)(3) nonprofit organization founded in 1990 and headquartered in Manchester, New Hampshire, that delivers integrated social services aimed at preventing and breaking the cycle of homelessness. The organization operates a portfolio of housing programs — Affordable Housing (60+ units), Permanent Supportive Housing (80+ units), Transitional Supportive Housing (70+ units), and Recovery Housing — alongside Adult and Family Emergency Shelter (11 family units), a Food Pantry, and the Willows Treatment Center for outpatient substance use treatment. It also runs the Outfitters Thrift Store as a social enterprise at 394 Second Street, Manchester, where 100% of proceeds fund housing programs and program participants receive merchandise vouchers. In 2025 the organization served 16,000+ individuals through its combined programs.

The revenue model is a hybrid of donations and fundraising (individual, corporate, foundation giving plus signature events like the Annual Breakfast and Walk Against Hunger), government grants and contracts (notably NH DHHS Bureau of Drug and Alcohol Services for substance use treatment), affordable housing rental income from subsidized units, and thrift store retail. Service delivery is organized around a Housing First approach with integrated case management, and the organization maintains active partnerships with Hannaford and Trader Joes for fresh food rescue, as well as healthcare organizations, first responders, local landlords, and other housing agencies. There is no proprietary technology platform; operations rely on standard website, email, and social media channels for community engagement and donor cultivation.

The organization is led by President & CEO Maria Devlin (joined June 2020) and is currently undergoing a CEO transition as the Board leads a national executive search with Kittleman & Associates. The senior team includes a Chief Operating Officer, Chief Financial Officer, Vice Presidents of Advancement, Impact and Strategy, Property and Housing Development, and Programs, plus Directors across Human Resources, Facilities, Property Management, Emergency Food and Shelter, In-Kind Procurement, and SUD Services. Service delivery is concentrated in Manchester and Concord, NH, with the workforce sized at 101-250 employees.

Name

Families in Transition

Legal name

Families in Transition, Inc.

Website

https://fitnh.org

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

101–250 employees

Short description

Families in Transition is a 501(c)(3) nonprofit providing affordable housing, emergency shelter, food assistance, and substance use treatment to individuals and families experiencing homelessness across Manchester and Concord, New Hampshire, operating 200+ housing units.

Ownership category

akta.pro rank

Headquarters

HQ city

Manchester

HQ country

United States

HQ region

North America

Offices7 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Donations and Fundraising: Charitable donations from individuals, corporations, and foundations through one-time and recurring gifts, including stock gifts, IRA charitable distributions, and donor-advised fund contributions.
2. Outfitters Thrift Store: Thrift store selling donated clothing, household items, electronics, and other goods. 100% of proceeds fund housing programs and services. Program participants receive store vouchers for clothing and goods.
3. Government Grants and Contracts: Funding from federal, state, and local government sources including NH DHHS Bureau of Drug and Alcohol Services for substance use treatment programs and various homelessness prevention contracts.
4. Affordable Housing Rent: Rent payments from residents in affordable and supportive housing units who fall within established income requirements.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels7 records

Core offering

Families in Transition is a nonprofit social services organization that provides emergency shelter, permanent supportive housing, affordable housing, food pantry services, and substance use treatment for individuals and families experiencing homelessness or housing instability in the Manchester, NH region. The organization also operates Outfitters, a thrift store social enterprise that generates revenue to support its programs.

Product overview

Families in Transition is a 501(c)(3) nonprofit organization providing comprehensive social services to prevent and break the cycle of homelessness in New Hampshire. The organization operates a portfolio of integrated services centered around Housing Programs (Affordable Housing, Permanent Supportive Housing, Transitional Supportive Housing, and Recovery Housing), Emergency Shelter services, Food Pantry, and the Willows Treatment Center for substance use treatment. Supporting these core services are the Outfitters Thrift Store social enterprise, Dining Services for shelter participants, and community engagement programs including volunteer opportunities and fundraising events (Annual Breakfast and Walk Against Hunger). The organization also offers planned giving programs (Cornerstone Legacy Society and Leadership Circle) for donor engagement. All programs are delivered using a Housing First approach with integrated case management.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Shelter

Quantifiable outcome

• 16,000+ individuals served in 2025 through housing, emergency shelter, substance use treatment, and food programs
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core, important and minor.

• Hannaford SupermarketscoreOthersDonates fresh rescue foods to the food pantry, enabling nearly 8,000 households to receive fresh produce and food throughout the year.
• Trader JoescoreOthersDonates fresh rescue foods to supplement the food pantry offerings, helping provide nutritious food to food-insecure families.
• Healthcare OrganizationsimportantStrategic or Co-development PartnerCommunity partners in healthcare collaborating to deliver comprehensive solutions to clients.
• First RespondersimportantStrategic or Co-development PartnerCommunity partners collaborating to support individuals experiencing homelessness.
• Local and State AgenciesimportantStrategic or Co-development PartnerCollaborates with local and state agencies to deliver comprehensive housing solutions.
• Other Housing AgenciesimportantStrategic or Co-development PartnerCollaborates with other housing agencies to expand affordable housing offerings and support services.
• Local LandlordsminorStrategic or Co-development PartnerWorks with local landlords to help clients find housing in the community.
• Homeless Service ProvidersimportantStrategic or Co-development PartnerCollaborates with other homeless service providers in the continuum of care.

Scale indicators23 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Catholic Charities New Hampshire: Statewide faith-based nonprofit providing housing, refugee resettlement, food, and family services across New Hampshire. Comparable as a multi-program regional social services and housing organization.
• New Horizons for New Hampshire: Manchester, NH-based nonprofit providing emergency shelter, food, and supportive housing services to individuals and families experiencing homelessness. Highly comparable as a same-region peer with overlapping shelter, food, and housing program models.
• Waypoint NH: New Hampshire nonprofit providing housing, homelessness services, and family support programs statewide. Comparable as a multi-service regional social services organization with similar target populations and funding models.
• Cross Roads House: Hampton, NH-based emergency shelter and housing program operator serving individuals and families experiencing homelessness on the seacoast. Comparable as a New Hampshire shelter and housing peer with similar intake and case management models.
• Harbor Homes: Nashua, NH-based nonprofit operating Housing First programs, permanent supportive housing, and behavioral health services. Comparable in service mix, target population, and evidence-based Housing First orientation.
• Nashua Soup Kitchen & Shelter: Nashua, NH-based nonprofit operating an emergency shelter, soup kitchen, and food pantry. Comparable as a regional New Hampshire shelter and food services peer serving similar populations.

Broad incumbents

• National Alliance to End Homelessness: National nonprofit policy and advocacy organization focused on preventing and ending homelessness. Comparable as a sector-defining stakeholder rather than a direct service competitor; relevant for benchmarking public policy and funding trends.
• National Health Care for the Homeless Council: National advocacy and research organization supporting clinicians and service providers serving people experiencing homelessness. Comparable as a sector resource organization overlapping with FIT's clinical and housing-first work.
• Heading Home: Massachusetts-based nonprofit providing emergency shelter, transitional housing, and permanent supportive housing with a Housing First model. Comparable in evidence-based approach and service mix, but operates at larger geographic scale.
• Pine Street Inn: Boston-based large-scale homelessness services nonprofit operating emergency shelter, permanent supportive housing, and workforce development. Comparable in service continuum but materially larger and based in a different New England metro.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/FITNH
• YouTubeyoutube.com/fitnh1
• Facebookfacebook.com/fitnh
• Instagraminstagram.com/fitnh1
• LinkedInlinkedin.com/company/fitnh

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Families in Transition