Diamondcab
Diamond Cab (鑽的) is a Hong Kong private social enterprise, founded 2010, operating wheelchair-accessible taxi services for wheelchair users, elderly, and caregivers, with a fleet of 24+ vehicles and an ecosystem of accessibility-focused community, training, and charitable programs.
- Company typePrivate
- Founded2010
- HeadquartersHong Kong, Hong Kong SAR China
- Headcount1–10
- GTM typeB2C
- OfferingServices
What Diamondcab does
Diamond Cab (Hong Kong) Limited (鑽的) is a private Hong Kong-based social enterprise founded in February 2010 that operates Hong Kong's first wheelchair-accessible point-to-point taxi service. The company serves wheelchair users, their caregivers, elderly and underprivileged seniors (primarily for medical appointments), and since 2025 also serves left-behind elderly whose children have emigrated overseas. As of March 2025, Diamond Cab operates at least 24 wheelchair-accessible taxis across Kowloon, Hong Kong Island, and the New Territories (including rural areas), with vehicle configurations including the standard direct-boarding ramp Diamond Cab, the 1+5 hybrid Diamond Cab, and the lighter Diamond Cab Lite (輕盈鑽的). Direct-boarding ramp systems eliminate the need for passengers to transfer from their wheelchairs, addressing the principal pain point that makes informal accessible transport unsafe.
The company's core product is metered wheelchair-taxi transport priced under Hong Kong taxi regulations with surcharges for accessibility equipment. Beyond this primary fare-based revenue, Diamond Cab has expanded into a multi-brand "Diamond Creative Services" ecosystem including Diamond Leisure (recreational outings for elderly since 2014), Diamond Journey (special wish trips), Diamond Academy (training — most notably empathy driver training now offered to external fleets), Diamond Advertising (in-vehicle advertising slots), and Diamond Coupon / Diamond Cash Voucher (gift instruments). A separate charitable arm comprises the Diamond Cab Foundation and the Community Ride (社區義載) program, which has facilitated over 2,000 free accessible charity rides for underprivileged elderly since September 2020.
Diamond Cab's go-to-market is community-led, relying on word-of-mouth within the wheelchair-user community and deep institutional referral relationships with care homes, welfare organizations, and healthcare providers across Hong Kong. In March 2025, the company added a B2B channel by becoming the management and training partner for the Lok Hang (樂行) Taxi Fleet's wheelchair-accessible vehicles. By end-2024 the company had cumulatively completed over 200,000 barrier-free trips. Revenue is generated through a mix of taxi fares, B2B fleet management fees, foundation grants and donations, advertising, and gift-voucher sales; no external funding rounds have been disclosed and the company remains privately held by independent operators.
Diamondcab firmographics
Firmographics- Name
- Diamondcab
- Legal name
- Diamond Cab (Hong Kong) Limited
- Website
- https://diamondcab.com.hk
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Diamond Cab (鑽的) is a Hong Kong private social enterprise, founded 2010, operating wheelchair-accessible taxi services for wheelchair users, elderly, and caregivers, with a fleet of 24+ vehicles and an ecosystem of accessibility-focused community, training, and charitable programs.
- Ownership category
- akta.pro rank
Diamondcab industry classification
Industry- Product category
- Accessible Taxi Services
- NAICS
- Special Needs Transportation (485991)
- SIC
- Transportation Services (4700)
- akta.pro primary industry
- Accessible / Wheelchair-Accessible Taxi & Chauffeur (THADAEAK)
- akta.pro secondary industries
- Accessible/Wheelchair-Accessible Taxi Operators (TLAFAHAF), Wheelchair-Accessible & Mobility Vehicle Transport (HSABAOAC)
Keywords
Where Diamondcab is headquartered
LocationHeadquarters
- HQ city
- Hong Kong
- HQ country
- Hong Kong SAR China
- HQ region
- Asia
Offices1 record
Markets served
Diamondcab business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Operations, Personnel, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Wheelchair-Accessible Taxi Fares: Core revenue from metered taxi fares charged for wheelchair-accessible point-to-point transportation services. Fares are based on Hong Kong taxi meter rates plus surcharges for wheelchair equipment usage.
- Taxi Fleet Management Services: Since March 2025, Diamond Cab operates as a management partner for 樂行 taxi fleet (Lok Hang) wheelchair taxis, providing professional driver management and empathy training courses, generating service fee income.
- Charitable Donations and Grants: Donations received through the Diamond Cab Donation program (鑽的捐款) and the Diamond Cab Charitable Foundation (鑽的慈善基金會) to support community义载 (charity rides) for underprivileged elderly and wheelchair users.
- Leisure and Entertainment Services: Diamond Leisure (鑽的休娛) program generates revenue through leisure trip organization services for elderly wheelchair users and left-behind elders since 2014. Includes Diamond Leisure Reunion (重聚) program launched 2025.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Standard wheelchair-accessible taxi service |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
Diamondcab product offering
Product offeringCore offering
Diamond Cab is Hong Kong's first wheelchair-accessible taxi social enterprise, operating a fleet of at least 24 wheelchair-friendly taxis including hybrid 1+5 Diamond Cabs and Diamond Cab Lite models. The company provides point-to-point barrier-free transportation for wheelchair users, elderly passengers, and caregivers across all of Hong Kong, complemented by leisure outing services, special journey programs, and a community charity ride program for underprivileged elderly.
Product overview
Diamond Cab (鑽的) is Hong Kong's first wheelchair-accessible taxi service, established in February 2010 as a social enterprise. The company operates a fleet of wheelchair-friendly taxis providing point-to-point transportation for wheelchair users and caregivers. As of March 2025, they own at least 24 wheelchair-accessible taxis including the new 1+5 Hybrid Diamond Cab. The core taxi service is complemented by creative service programs under the Diamond brand: Diamond Leisure (leisure trips for seniors), Diamond Journey (special journey wishes), Diamond Academy (training), Diamond Advertising (advertising program), and Diamond Coupon (cash coupons). The ecosystem also includes the Diamond Foundation and the Community Ride Program providing charity rides for underprivileged elderly. In March 2025, Diamond Cab partnered with 樂行 (Lok Hang) taxi fleet as a wheelchair taxi cooperation partner.
Differentiator
Problem solved
Functional benefit
Brands
- Diamond Leisure (鑽的休娛): Recreational outing service for elderly wheelchair users, launched in 2014. Since 2025, also serves elderly whose children have emigrated overseas through the Diamond Leisure Reunion program.
- Diamond Community Free Ride (鑽的社區義載)
- Diamond Cab Foundation (鑽的慈善基金會)
- Diamond Academy (鑽的學院)
- Diamond Journey (鑽的心願旅程)
- Diamond Cash Voucher (鑽的現金券)
Products and services
- Diamond Cab Wheelchair Accessible Taxi Service (鑽的) Hong Kong's first wheelchair-accessible taxi service providing point-to-point transportation for wheelchair users, elderly passengers, and caregivers. Vehicles are equipped with direct-boarding ramps allowing wheelchair users to board without transferring.
- Diamond Cab Lite (輕盈鑽的) A lighter variant of the wheelchair-accessible taxi service, designed for different use case requirements within the accessible transport service range.
- Diamond Leisure (鑽的休娛) Leisure trip organization service for elderly wheelchair users, helping seniors travel around Hong Kong. Since 2025, also serves left-behind elderly whose children have emigrated overseas through the Diamond Leisure Reunion (重聚) program to rebuild social networks.
- Diamond Journey (鑽的心願旅程) A service program under Diamond Creative Services that fulfills special journey wishes for wheelchair users.
- Diamond Academy (鑽的學院) Educational and training program under Diamond Creative Services, providing professional training including the proprietary empathy driver training curriculum.
- Community Ride Program (鑽的社區義載計劃) Community charity ride program arranging accessible transportation for underprivileged elderly people, primarily for medical appointments. Partner institutions submit audited reports. Over 2,000 accessible taxi charity rides completed since September 2020.
- Diamond Foundation (鑽的慈善基金會) Charitable foundation arm supporting barrier-free community initiatives, including the Diamond Cab Community Ride program.
- Diamond Donation Program (鑽的捐款) Donation program supporting Diamond Cab's operations and barrier-free community initiatives with the slogan 'Donate & Support Diamond Cab, Empower Barrier-free community'.
Quantifiable outcome
- Over 200,000 barrier-free wheelchair trips completed by end of 2024
- +3 more outcomes
Companies that use Diamondcab
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles3 records
Diamondcab technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Diamondcab partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- 樂行的士車隊 (Lok Hang Taxi Fleet)coreStarting March 2025, Diamond Cab formally joined the Lok Hang Taxi Fleet as a wheelchair-accessible taxi partner. Diamond Cab provides empathy driver training courses and professional management services for Lok Hang wheelchair taxi drivers. This partnership marks a significant expansion, integrating Diamond Cab's specialized services and training programs under the Lok Hang fleet brand.
Scale indicators5 records
Recent moves8 records
Expansion highlights5 records
Diamondcab competitors and assessment
Company assessmentBroad incumbents
- Ola Cabs (Ola Accessible): India's leading rideshare platform with Ola Accessible offering wheelchair-accessible rides across Indian cities. Comparable as a large-scale rideshare operator with dedicated accessible-vehicle product, though serving Indian geography and operating a hybrid driver-employer model.
- FreeNow (formerly mytaxi): European multi-mobility app aggregating taxis (including accessible vehicles) across major European cities. Comparable in providing licensed accessible taxi service via an app, though operating across European geographies rather than HK, and as a broad multi-mobility platform rather than a specialist accessible operator.
- ComfortDelGro (Comfort Taxi): Singapore-headquartered land transport group (including Comfort Taxi) with operations in Hong Kong and multiple accessible-vehicle programs across Asia. Comparable as a regional incumbent taxi operator with accessibility offerings in the same HK market, but as a much larger diversified group rather than an accessible-only specialist.
- DiDi (DiDi Accessible / 滴滴無障礙): China's dominant rideshare platform with accessible-vehicle product lines (滴滴無障礙) serving mobility-impaired riders, including in Greater China proximity. Comparable as a large-scale rideshare operator that has prioritized accessible mobility, but with broader scope (all segments) versus Diamond Cab's accessible-only specialization.
Direct peers
- Curb Mobility: US taxi-hailing and payment platform aggregating licensed taxi fleets including wheelchair-accessible vehicle options across major US cities. Comparable as a taxi-centric platform prioritizing licensed, accessible rides for passengers with mobility needs—similar mission to Diamond Cab but with a platform/aggregator model rather than fleet ownership.
- Uber (Uber Assist / Uber WAV): Global rideshare platform with dedicated Uber Assist and Uber WAV (wheelchair-accessible vehicle) products providing point-to-point accessible transportation in multiple cities. Most directly comparable to Diamond Cab at the product level—on-demand wheelchair-accessible rides—although at vastly larger scale and without Diamond Cab's social-enterprise charity layer.
- Lyft (Access Mode / Lyft Assisted Rides): US rideshare platform offering Access Mode WAV vehicles and assisted-rides partnerships with healthcare and disability organizations. Comparable to Diamond Cab in serving wheelchair users via platform/app bookings and institutional partnerships, though operating at much greater scale and broader geographic coverage.
Regional players
- Tokyo Welfare Taxi / Care Taxi Association: Japan's well-established network of welfare/care taxis serving elderly and wheelchair-bound passengers, particularly strong in metropolitan Tokyo. Comparable in providing specialized accessible taxi service with trained drivers for medical and welfare trips, though operating in Japan rather than HK and typically on a smaller per-fleet basis with similar mission-driven ethos.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Diamondcab social profiles
Digital presenceDiamondcab financial estimates
Financial estimateRevenue estimate
Valuation estimate
Diamondcab leadership team
Management profileNumber of profiles
Diamondcab funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Diamondcab M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Diamondcab
What does Diamondcab do?
Diamond Cab is Hong Kong's first wheelchair-accessible taxi social enterprise, operating a fleet of at least 24 wheelchair-friendly taxis including hybrid 1+5 Diamond Cabs and Diamond Cab Lite models. The company provides point-to-point barrier-free transportation for wheelchair users, elderly passengers, and caregivers across all of Hong Kong, complemented by leisure outing services, special journey programs, and a community charity ride program for underprivileged elderly.
Is Diamondcab a public or private company?
Diamondcab is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Diamondcab founded?
Diamondcab was founded in 2010. It employs 1 to 10 people.
Where is Diamondcab based?
Diamondcab is headquartered in Hong Kong, Hong Kong SAR China, in the Asia region.
How does Diamondcab make money?
Four revenue lines are on record. Wheelchair-Accessible Taxi Fares are the primary driver. The others are taxi Fleet Management Services, charitable Donations and Grants and leisure and Entertainment Services.
Who are Diamondcab's main competitors?
Broad incumbents on record are Ola Cabs (Ola Accessible), FreeNow (formerly mytaxi), ComfortDelGro (Comfort Taxi) and DiDi (DiDi Accessible / 滴滴無障礙). Direct peers are Curb Mobility, Uber (Uber Assist / Uber WAV) and Lyft (Access Mode / Lyft Assisted Rides). Tokyo Welfare Taxi / Care Taxi Association is listed as a regional player.
Does Diamondcab have an API?
No public API is recorded for Diamondcab.
What industry is Diamondcab in?
Diamondcab's product category is Accessible Taxi Services. Its primary akta.pro industry code is THADAEAK, Accessible / Wheelchair-Accessible Taxi & Chauffeur, with a secondary code of TLAFAHAF, Accessible/Wheelchair-Accessible Taxi Operators. Its NAICS code is 485991 and its SIC code is 4700.