What Acemis does

Acemis is a French consulting and training firm specializing in customer and employee experience transformation, headquartered in Paris and operating as a subsidiary of the Technology & Strategy group. Founded in 2000 and structured as a Société par Actions Simplifiée (SAS) with €244,000 of share capital, the company employs between 11 and 50 people and serves large enterprises and public sector organizations across France, Belgium, and broader EMEA. Its service portfolio spans customer experience strategy, omnichannel customer relations, CRM and digital transformation, voice of the customer, customer culture transformation, employee experience, change management, and professional training/coaching. Named clients include Orange, La Poste, AXA subsidiary ADIS, Renault Retail Group, Adecco, Établissement Français du Sang, Service Public de Wallonie, Tourisme Wallonie, UCM, a European EHPAD Group, Care Promotion, a global logistics operator, and a luxury luggage brand. The firm holds Qualiopi certification from the French Ministry of Education.

The company's commercial model is professional-services based, monetized through quote-based consulting engagements and training programs delivered in on-site, virtual, and blended learning formats, with no public pricing. Demand generation runs through content marketing, webinars, LinkedIn, YouTube, Twitter, a newsletter, and a podcast series ('Les mots de l'expérience salariés'). Acemis anchors its offerings in proprietary methodologies — most notably 'La Fabrique Acemis,' a seven-step agile co-construction framework inspired by the Start-Up d'État public sector innovation model, alongside 'Empreinte Relationnelle' (relational footprint) and 'Lab' (collective experimentation) approaches. The sales motion is sales-led and driven by direct enterprise engagement, professional networks, and thought leadership.

Technology plays a supporting, partner-dependent role. Acemis has launched AI-enabled service lines including GEO (Generative Engine Optimization) audits that measure client visibility in ChatGPT, Gemini, and Perplexity, and the MX by Acemis offering — developed with Bloom Analytics — that combines social data analytics and AI inference to understand customer life moments. The firm also delivers training on generative AI tools (ChatGPT, prompt engineering) to enterprise teams. These capabilities are layered on third-party AI models and partner analytics rather than proprietary foundational models, and the firm does not sell a standalone software product.

Name

Acemis

Legal name

ACEMIS

Website

https://acemis.fr

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Acemis is a French consulting and training firm specializing in customer and employee experience transformation, serving large enterprises and public sector organizations across France, Belgium, and EMEA with proprietary methodologies, CRM and digital advisory, and AI-enabled services.

Ownership category

akta.pro rank

Product category

Management Consulting

NAICS

Management Consulting Services (54161)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Corporate Strategy Advisory (BPAHADAA)

akta.pro secondary industry

Product, Service & Domain Knowledge Onboarding (EDABAOAG)

Keywords

• Customer experience consulting
• Employee experience consulting
• Change management services
• Professional training services
• CRM implementation consulting

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Consulting Services: Advisory and consulting engagements for customer experience transformation, organizational change management, and process optimization. Projects typically involve strategy definition, implementation support, and change management.
2. Training and Coaching: Professional development programs delivered in multiple languages, including blended learning formats (in-person, virtual, video tutorials, written materials). Training covers customer experience, CRM adoption, behavioral skills, and AI tools like ChatGPT.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels7 records

Core offering

Acemis is a French consulting and training firm specializing in customer and employee experience transformation. The firm designs transformation strategies, experiences, organizations, and technological/organizational solutions, then co-constructs and deploys them with client teams until measurable results are achieved. Core offerings span ten expertise areas including customer experience consulting, employee experience programs, omnichannel customer relations, CRM and digital enablement, voice of the customer, customer culture transformation, change management, and professional training and coaching.

Product overview

Acemis is a consulting and training company specializing in customer and employee experience transformation. The company operates as a unified service-based firm rather than a software product company, offering consulting methodologies and training programs organized around core expertise areas. Key offerings include customer experience consulting, employee experience services, CRM and digital consulting, AI-powered customer intelligence (including GEO audits and AI training), voice of the customer programs, customer culture transformation, change management, and professional training/coaching. Notable methodologies include 'La Fabrique Acemis' (an agile 7-step approach) and 'MX by Acemis – Moment eXperience' (life moments analysis using human sciences and social data). The company also delivers specialized training programs including multilingual CRM training and AI training with ChatGPT.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Experience Consulting (Expérience clients) Consulting services that help organizations adopt the customer's perspective to design and deliver remarkable customer experiences, covering strategy, experiences, organizations, and technology and organizational solutions. Targeted at large enterprises and public sector organizations seeking transformation.
• Employee Experience Consulting (Expérience collaborateurs)
• Data and AI for Customer Experience (Data et IA)
• CRM and Digital Consulting (CRM et Digital)
• Omnichannel Customer Relations (Relation clients omnicanale)
• Voice of the Customer (Voix du client)
• Customer Culture Transformation (Culture client)
• Life Moments Analysis (Moments de vie)
• Change Management (Management des changements)
• Training and Coaching (Formation et coaching)
• MX by Acemis – Moment eXperience An innovative approach to finely understand what individuals experience in key moments of their lives, beyond age segmentations, standard journeys, or partial readings. Combines human sciences with social data analytics. Targeted at marketers and CX leaders seeking deeper audience insights.
• GEO Audit (Generative Engine Optimization) Audit service to measure and improve visibility in AI responses (ChatGPT, Gemini, Perplexity) when prospective clients search for solutions. Analyzes 90+ prompts across multiple LLM platforms and uses query fan-out mechanisms. Delivered for a global logistics operator analyzing 972 queries. Targeted at marketing and digital leaders seeking AI-search visibility.
• Multilingual Creatio CRM Training (Formation CRM Creatio) Multilingual training programs for Creatio CRM adoption, designed for 800+ collaborators across multiple countries with blended learning approaches (in-person, virtual, video tutorials, written materials). Delivered with 100% participant satisfaction for a European EHPAD Group. Targeted at enterprises deploying Creatio CRM across multiple geographies.

Quantifiable outcome

• 900,000 monthly calls avoided for a customer service after journey review
• +5 more outcomes

Named customers13 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability4 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Bloom AnalyticscoreStrategic or Co-development Partner · 3 March 2026Partnership for MX by Acemis - Moment eXperience approach. Combines Bloom Analytics' social data analysis and AI inference technologies with Acemis' customer experience expertise to understand life moments and moments of rupture for target audiences.
• BeekastminorGTM or Marketing PartnerCollaboration on webinars about hybrid management and inter-department cooperation. Beekast provides the interactive platform for conducting collaborative webinar sessions.
• TestapicminorImplementation/ SI/ Consulting PartnerVideo and audio testing of customer journeys with a panel of Walloon citizens, used in Service Public de Wallonie portal transformation project.
• Technology & Strategy GroupcoreOthersAcemis is a subsidiary of Technology & Strategy group, providing access to broader consulting capabilities and resources.

Scale indicators4 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• BearingPoint: European-origin management and technology consultancy with a Customer Experience and Innovation practice. Comparable to Acemis on CX-led transformation programs for European enterprises and public sector clients.
• Bain & Company: Global strategy consultancy with a Customer Strategy & Marketing practice that addresses customer experience, NPS, and loyalty programs. Comparable to Acemis on customer-centric transformation engagements with large French and European accounts.
• Accenture: Global professional services firm with a sizable Customer and Employee Experience practice covering strategy, design, and implementation. Comparable to Acemis on CX transformation, employee experience, and CRM-led engagements, but with a far broader service portfolio.
• McKinsey & Company: Top-tier global strategy consultancy with a dedicated Customer Experience practice and CustomerOne team. Competes with Acemis on enterprise and public-sector CX transformation mandates, especially at the strategy/executive layer.
• Capgemini: Global consulting and technology services firm with a large Customer Experience transformation practice (Capgemini Invent). Overlaps with Acemis on CX strategy, CRM, digital, and omnichannel engagements, but at much greater scale and breadth across industries.
• KPMG: Big Four professional services network with a Customer Advisory practice covering CX strategy, CRM, and customer operations. Comparable to Acemis on CX transformation mandates with French and European enterprise and government clients.

Direct peers

• Teleperformance: Global leader in customer experience management and outsourced omnichannel customer operations. Comparable to Acemis on omnichannel customer relations and CX outsourcing/consulting services across enterprise clients.
• Wavestone: French-headquartered boutique consulting firm with comparable scale (hundreds to ~1k staff) specializing in business and digital transformation. Closely comparable to Acemis on transformation-led work for French enterprises and institutions.
• Onepoint: French transformation and technology consultancy headquartered in Paris. Comparable to Acemis on customer and employee experience transformation, change management, and large French enterprise accounts.
• Sia Partners: French-origin management consulting firm with practices in customer experience, transformation, and digital. Overlaps with Acemis on CX strategy, customer journey, and transformation engagements, particularly in France.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/AcemisConseil
• YouTubeyoutube.com/@acemisconseil
• LinkedInlinkedin.com/company/acemis

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles15 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Acemis