GTFS

What GTFS does

GTFS is a Dubai-based business solutions provider founded in 1997 as a wholly-owned technology subsidiary of the Bin Zayed Group, a UAE conglomerate chaired by Sheikh Khaled Bin Zayed Al Nehayan. The company operates from three offices — Dubai (headquarters), Abu Dhabi, and Riyadh — and serves enterprise and government clients across the Gulf Cooperation Council with a workforce of 251–500 employees, including 140+ certified technology engineers and a stated 1,000+ man-years of combined experience.

The company's product portfolio centers on the implementation and resale of third-party enterprise software platforms rather than proprietary technology. Core offerings include Microsoft Dynamics AX and NAV for ERP, Microsoft Dynamics CRM for customer relationship management, OpenText and Kofax for enterprise content management, Bizflow/Handysoft for business process management, LS Retail for retail/hospitality, Jet Reports for Excel-based reporting, and the proprietary RxCare healthcare practice management solution. The technology stack is augmented by .NET-based application development, data warehousing and BI services, and a hardware-oriented IT infrastructure practice covering structured cabling, IP telephony, network storage, and security surveillance.

GTFS monetizes primarily through professional services — consulting, customization, integration, and ongoing support — alongside IT resource outsourcing (contract consultants placed at client sites) and managed information security services. The go-to-market is enterprise field sales via the three regional offices, supported by Gold-level reseller relationships with Microsoft, IBM, Kofax, OpenText, and LS Retail. The customer base is heavily weighted to banking and financial institutions (Riyad Bank, Abu Dhabi Islamic Bank, HSBC, Mashreq, NBQ, Sharjah Islamic Bank, First Gulf Bank, Emirates Bank International, National Bank of Dubai, Bank Dhofar), with additional exposure to telecom (Etisalat, Du), government (RTA), oil & gas (ENOC), retail (Marks & Spencer), and luxury manufacturing (Rolls-Royce). Pricing is quote-based with no publicly disclosed standard pricing.

Name

GTFS

Legal name

GTFS

Website

https://gtfs-gulf.com

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

251–500 employees

Short description

GTFS is a Dubai-headquartered IT business solutions provider founded in 1997 under the Bin Zayed Group, implementing enterprise software (Microsoft Dynamics, OpenText, Kofax, Bizflow) and delivering IT infrastructure and outsourcing services to banks, governments, and enterprises across the GCC.

Ownership category

akta.pro rank

Product category

Enterprise IT Solutions & Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Other Computer Related Services (541519)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Management Consulting Services (8742)

akta.pro industry

PRIMARYBPAHAEAI

ERP, CRM & Enterprise Applications Consulting

Business & Public Services/Professional Services (Legal, Accounting, Consulting)/Technology & Digital Consulting

SECONDARYHDAEAEAA

Core ERP Suites (Financials, Procurement, Projects)

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Resource Planning (ERP) Platforms

SECONDARYBPAEAGAK

Enterprise Application Reporting, BI & Analytics Enablement

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Enterprise Applications Services (ERP/CRM/HRIS)

SECONDARYBPAEAPAO

Records Management, Information Governance & Retention

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Governance, Risk, Compliance (GRC) & Legal Tech

SECONDARYHDAEALAK

IT Governance, Risk & Compliance (IT GRC) Platforms

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Enterprise Service Management (ITSM/ESM) Platforms

SECONDARYBPAEAGAL

Enterprise Application Security, GRC & Compliance Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/Enterprise Applications Services (ERP/CRM/HRIS)

Keywords

• Enterprise IT solutions
• ERP implementation services
• IT infrastructure services
• Business process management
• Enterprise content management

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Software Solutions and Implementation: Implementation and customization of ERP, CRM, and enterprise software solutions including Microsoft Dynamics products
2. IT Resource Outsourcing: Providing skilled IT consultants and specialized teams to client organizations for contract work and selective outsourcing
3. IT Infrastructure Solutions: Security surveillance, structured cabling, network storage, IP telephony, and IT maintenance services
4. Information Security Services: Security consulting, risk assessment, BS 7799 consultancy, penetration testing, and managed security services

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

GTFS implements, customizes, and supports enterprise software platforms — including Microsoft Dynamics ERP (AX, NAV) and CRM, Kofax and OpenText for enterprise content management, Bizflow/Handysoft for business process management, and LS Retail/Jet Reports add-ons — alongside IT infrastructure services such as security surveillance, structured cabling, network storage, IP telephony, and IT maintenance. The company also provides information security consulting, managed security services, IT resource outsourcing, and custom .NET software development for clients in the Gulf region.

Product overview

GTFS is a Gulf-based IT business solutions provider founded in 1997 under the Bin Zayed Group, offering a portfolio of enterprise software products and IT infrastructure solutions. The core product portfolio centers on Microsoft Dynamics ERP and CRM platforms (Microsoft Dynamics AX, NAV, and CRM) for enterprise resource planning and customer relationship management. Related offerings include LS Retail for retail operations, Jet Reports for business intelligence reporting, Kofax and OpenText for enterprise content management and document capture, and Bizflow/Handysoft for business process management. Specialized healthcare solutions include RxCare for doctor management. GTFS implements these third-party platforms through professional services including consulting, customization, integration, and ongoing support, alongside IT infrastructure offerings covering servers, storage, security surveillance, structured cabling, and telephony systems.

Differentiator

Problem solved

Functional benefit

Products and services

• Microsoft Dynamics AX Enterprise ERP solution for large organizations providing financial management, business intelligence and reporting, sales and marketing, supply chain management, project management and accounting, human capital management, and global risk and compliance, with on-premises, cloud, and two-tier ERP deployment options.
• Microsoft Dynamics NAV ERP solution for small and midsize businesses delivering comprehensive business management functionality including financials, supply chain management, manufacturing, sales, marketing, and project management, used by over 84,000 businesses in 40+ countries.
• Microsoft Dynamics CRM Customer relationship management solution providing tools for sales, marketing, and customer service with integration to Microsoft Office Outlook, reporting and analysis capabilities.
• OpenText Enterprise Content Management Enterprise content management suite (formerly Hummingbird) for accessing, managing, protecting, extracting, analyzing, exchanging, and archiving business content — including portal solutions, enterprise document and content management, business intelligence and data integration, and host access/network connectivity.
• Kofax Information capture solution for Electronic Data and Document Capture (EDC), helping paper-intensive organizations incorporate paper-based information into electronic business processes economically, reliably, and securely.
• Bizflow / Handysoft Business Process Management Enterprise BPM and automated workflow solution addressing workflow/people-centric processes, document-centric processes, service-centric processes, and decision-centric processes across finance, healthcare, financial services, manufacturing, insurance, and government.
• LS Retail End-to-end retail and hospitality solution powered by Microsoft Dynamics NAV, covering POS terminals, store systems, and head office functions in a single integrated application for retail and hospitality businesses.
• Jet Reports Excel-based reporting solution for Microsoft Dynamics NAV allowing users to create reports on any granularity including advanced dimensions and customizations, with drill-down into NAV source data and automated email distribution.
• Pluto Reporting System CRM reporting solution offered alongside Microsoft Dynamics CRM to deliver enhanced reporting and analytics capabilities for sales, marketing, and customer service teams.
• RxCare Complete doctor management software that automates daily administrative functions for medical practices, including patient registration, medical history management, appointment scheduling, intelligent prescription generation, and billing.
• Business Resource Outsourcing (IT Staffing) Provision of contract consultants and selective IT outsourcing, deploying skilled IT professionals to client organizations for specific tasks or entire IT functions.
• IT Infrastructure Solutions Deployment and supply of enterprise IT infrastructure including security surveillance (CCTV, access control), structured cabling (Molex, Brandrex, 3M, Legrand, Clipsal), network storage (IBM, HP, I/O Mega, Netgear), IP telephony (Avaya, Panasonic, NEC), servers/desktops, and firewall solutions (Sonicwall, Cisco, Juniper, Symantec).
• Information Security Services Security consulting and managed services including risk assessment, BS 7799 consultancy, penetration testing, and ongoing managed security services for enterprise clients.
• Custom Software Development (.NET) Application development using Microsoft .NET Framework with XML/XSL for data exchange, supporting multiple Windows platforms and 64-bit processors, including middleware integration for complex enterprise environments.

Quantifiable outcome

• Reduced invoice cycle time by 85% with BizFlow BPM solutions
• +4 more outcomes

Named customers17 records

Segments9 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft Gold Partner providing Microsoft Dynamics AX, NAV, and CRM solutions along with other Microsoft products and technologies.
• KofaxcoreTechnology or IntegrationPartnership for Enterprise Content Management solutions including image processing and electronic data capture products.
• IBMcoreTechnology or IntegrationTechnology partnership for servers, storage solutions, and IT infrastructure products.
• OpenTextcoreTechnology or IntegrationPartnership for enterprise content management, document management, and business intelligence solutions.
• LS RetailcoreTechnology or IntegrationPartnership for LS Retail NAV - end-to-end retail and hospitality solution powered by Microsoft Dynamics NAV.
• Bizflow/HandysoftcoreTechnology or IntegrationPartnership for Business Process Management and workflow automation solutions.
• Harrington Middle EastcoreStrategic or Co-development PartnerQuality Process Improvement Company specializing in Business Process Improvement, ISO, Six Sigma, and Total Quality Management. GTFS has coupled its technology with their quality process to provide solid GTFS Quality Service.
• Vibes Communications Pvt. Ltd.minorImplementation/ SI/ Consulting PartnerWebsite design and development partner.
• CyTaka World Cyber ChampionshipminorOthersCybersecurity awareness and championship program partnership.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Accenture: Accenture operates a large Middle East consulting practice with broad enterprise applications, ERP and CRM capabilities; comparable to GTFS as a competing SI in the same Gulf enterprise and government market.
• Infosys: Infosys is a global IT services firm with established Microsoft, ERP, and BPM consulting practices serving Gulf banking and government clients; competes with GTFS for mid- and large-tier Dynamics and enterprise modernization engagements in the GCC.
• Wipro: Wipro is a global SI with significant enterprise applications and Microsoft partnerships in the Middle East, overlapping with GTFS on Dynamics, CRM, and infrastructure work delivered to Gulf banking, energy and government accounts.
• Infor: Infor is a global enterprise cloud software vendor with vertically-focused ERP suites comparable to Microsoft's Dynamics AX in industries GTFS serves; competes with GTFS as a software platform choice for Gulf enterprise customers.
• Sage Group: Sage is an established global ERP/finance & accounting software vendor (Sage X3, Intacct) competing with Microsoft Dynamics in the same mid-market ERP buyer base that GTFS's NAV practice addresses.
• Tata Consultancy Services (TCS): TCS is a global system integrator with a sizable Microsoft Dynamics and enterprise applications practice and significant GCC delivery capacity; comparable to GTFS for its ERP/CRM consulting capability and Gulf banking, telecom, and government customers.
• Cognizant: Cognizant has a global enterprise applications and consulting practice serving Middle East banking and consumer clients; comparable to GTFS for its Microsoft/ERP delivery capability and Gulf enterprise customer base.
• LTIMindtree: LTIMindtree is a global IT services firm with explicit Microsoft and ERP consulting partnerships and Gulf delivery footprint; comparable to GTFS in targeting Dynamics and Microsoft-led enterprise transformations across the region.

Direct peers

• NetSol Technologies: NetSol is a Pakistan-headquartered global IT services and software company with a deep enterprise finance, leasing and ERP practice across the GCC and is comparable to GTFS for its verticalized ERP and IT services delivery to Gulf banks and enterprises.
• Gulf Business Machines (GBM): GBM is a Gulf-headquartered enterprise IT solutions and services provider with offices across Dubai, Abu Dhabi, Riyadh and other GCC markets; it overlaps directly with GTFS in regional IT infrastructure, software, and enterprise solutions delivery to the same customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/profile.php?id=100003085234018&v=info
• LinkedInlinkedin.com/company/gtfs

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about GTFS