TelSpan, Inc
TelSpan, Inc provides per-minute billed audio conferencing and virtual event services — including operator-handled, toll-free, and meet-me conference calls, plus replay, Q&A, and the SureLok security feature — to North American business customers through Conference America, Inc. infrastructure.
- Company typePrivate
- Founded1991
- HeadquartersIndianapolis, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What TelSpan, Inc does
TelSpan, Inc is a US-based provider of audio conferencing and virtual event services, founded circa 1991 and headquartered in Indianapolis. Its core offering is per-participant-minute billed audio conferencing delivered through operator-handled, always-on toll-free, and dial-in meet-me call modes, with supplementary modules including web-based access (WebEcho), virtual event services (VOSN), replay/recording access, fax services, and an interactive Q&A feature. A proprietary security capability branded SureLok allows conference leaders to lock calls and control participant entry notifications. Services are operationally delivered by Conference America, Inc., an Alabama-based infrastructure and operator-services provider; conferencing is accessible globally via toll-free dial-in and web-based account management.
The business model is exclusively usage-based: customers are billed in one-minute blocks across multiple SKUs (Operator Handled Calls at $0.425, Dial Meet Me at $0.405, AlwaysOn at $0.300, Q&A at $0.250, Replay at $0.425 per participant minute), with add-on fees for paper invoicing, after-hours/weekend surcharges, maintenance per leader account, unused line penalties, non-cancellation fees, and a per-event SIP charge up to $9.99. Go-to-market is sales-led and direct, serving business customers (the terms explicitly warrant that customers are businesses rather than consumers) across North America, with no mobile apps, no public APIs, and no disclosed integrations or ecosystem.
In 2025, TelSpan announced the migration of its customers to a new service platform under new ownership by Xcyte Digital, with the customer interface redirected to streamlinedcommunications.com. This effectively transitions TelSpan from an independent 34-year-old operating business into a legacy brand whose customer base is now serviced by Xcyte Digital and the underlying Conference America infrastructure.
TelSpan, Inc firmographics
Firmographics- Name
- TelSpan, Inc
- Legal name
- Conference America, Inc.
- Website
- https://telspan.com
- Company type
- Private
- Founded year
- 1991
- Operating status
- Acquired
- Headcount range
- 11–50 employees
- Short description
- TelSpan, Inc provides per-minute billed audio conferencing and virtual event services — including operator-handled, toll-free, and meet-me conference calls, plus replay, Q&A, and the SureLok security feature — to North American business customers through Conference America, Inc. infrastructure.
- Ownership category
- akta.pro rank
TelSpan, Inc industry classification
Industry- Product category
- Audio Conferencing and Virtual Events Services
- NAICS
- Wired and Wireless Telecommunications (except Satellite) (5171), Telecommunications (517)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Cloud PBX & Hosted Telephony (HDAIAHAB)
- akta.pro secondary industries
- Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI), Video Conferencing & Meetings (HDAIAHAI)
Keywords
Where TelSpan, Inc is headquartered
LocationHeadquarters
- HQ city
- Indianapolis
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
TelSpan, Inc business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales
Revenue model
- Per-Minute Conference Call Services: Usage-based billing measured in one-minute blocks. Charges apply per participant minute for various conference call services including operator handled calls, toll-free calls, and meet-me conferencing. Duration begins with first minute block and ends with last minute block during which participants are connected.
- Operator Managed Events: Minimum billing fee of $125.00 per hour for operator managed event types, plus per-minute charges for actual participants.
- Additional Services and Fees: Fees for maintenance, Q&A, replay services, paper invoices, international dial-out surcharges, unused line fees, and non-cancellation fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Pay-as-you-go | Operator Handled Calls - $0.425 per participant minute |
| Usage-based | Pay-as-you-go | AlwaysOn Toll-free Calls - $0.300 per participant minute |
| Usage-based | Pay-as-you-go | Dial Meet Me - $0.405 per participant minute |
| Usage-based | Pay-as-you-go | Question & Answer - $0.250 per participant minute |
| Usage-based | Pay-as-you-go | Replay - $0.425 per participant minute |
| Other | Pay-as-you-go | Paper Invoice - $19.50 per invoice |
| Usage-based | Pay-as-you-go | International Mobile Device Dial Out - $0.300 per minute per connection |
| Other | Pay-as-you-go | Activate/Deactivate Maintenance Fee - $74.95 per leader account |
| Usage-based | Pay-as-you-go | Unused Line Fee - $5.95 per scheduled line |
| Other | Pay-as-you-go | Non-Cancellation Fee - $5.95 per line |
| Other | Pay-as-you-go | After Hour/Weekend Surcharge - $125.00 per event hour |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels1 record
TelSpan, Inc product offering
Product offeringCore offering
TelSpan delivers audio conferencing and virtual event services to business customers, including operator-handled conference calls, AlwaysOn toll-free dial-in, Dial Meet Me conferencing, Q&A functionality, replay of recorded calls, and web-based access via WebEcho and VOSN. The platform is operated by Conference America, Inc. and is priced on a per-participant-minute basis with additional maintenance, surcharge, and after-hour fees.
Product overview
TelSpan, Inc is an audio conferencing and virtual events technology company (now under Xcyte Digital ownership) offering a unified communication platform. The core product is audio conferencing services with multiple delivery modes including operator-handled calls, AlwaysOn toll-free dial-in, and Dial Meet Me services. The portfolio includes supplementary modules such as WebEcho (web-based audio access), VOSN (virtual events), Replay (post-event recording access), Fax Services, and Question & Answer functionality. Security features like SureLok provide conference call locking and participant notification controls. The services are priced on a per-participant-minute basis with additional fees for maintenance, unused lines, and after-hours support.
Differentiator
Problem solved
Functional benefit
Products and services
- Conference Calls (Audio Conferencing) Core audio conferencing service enabling participants to join telephone conference calls via dial-in numbers and access codes. Available in operator-assisted and self-service modes for business customers.
- Operator Handled Calls Operator-assisted conference call service with live operator support for business events. Priced at $0.425 per participant minute with a minimum billing fee of $125.00 per hour.
- AlwaysOn Toll-free Calls On-demand toll-free conference call service available without an operator. Priced at $0.300 per participant minute for business customers.
- Dial Meet Me Meet-me conference call service where participants dial a designated number at a scheduled time to join a call. Priced at $0.405 per participant minute.
- Question & Answer Interactive Q&A feature for conference calls allowing participants to submit and manage questions during events. Priced at $0.250 per participant minute.
- Replay Post-event recording replay service allowing users to access recorded conference call content after an event concludes. Priced at $0.425 per participant minute.
- WebEcho
Companies that use TelSpan, Inc
Customer profileSegments1 record
Ideal customer profiles1 record
TelSpan, Inc technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
TelSpan, Inc partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- Xcyte DigitalcoreXcyte Digital is the new owner and service platform for TelSpan customers following TelSpan's 34-year operation. Xcyte Digital is described as a trusted global audio conferencing and virtual events technology partner specializing in next generation technologies for communication needs.
- Conference America, Inc.coreConference America is the underlying service provider referenced throughout TelSpan's terms and conditions. They provide the actual conferencing infrastructure, operator services, billing systems, and maintain the legal agreements governing service usage.
- Kungen ConsultingminorKungen Consulting is identified as the company powering the TelSpan website.
Scale indicators1 record
Recent moves5 records
TelSpan, Inc competitors and assessment
Company assessmentBroad incumbents
- 8x8: 8x8 provides cloud voice, conferencing, and contact center services, competing with TelSpan in the audio conferencing and virtual meeting segment for business customers.
- Microsoft Teams: Microsoft Teams bundles audio conferencing, meetings, and webinars into Microsoft 365, functioning as an indirect competitor that captures usage that would otherwise flow to providers like TelSpan.
- RingCentral: RingCentral delivers cloud PBX, conferencing, and collaboration for SMBs and enterprises, overlapping with TelSpan's hosted telephony and conferencing positioning as part of a broader UCaaS portfolio.
- Zoom Video Communications: Zoom offers audio, video, and webinar/virtual event services to businesses of all sizes, displacing standalone audio conferencing providers like TelSpan by bundling features that historically required separate services.
- Cisco Webex: Webex is a broad UCaaS and conferencing suite including audio bridge services that compete directly with TelSpan's operator-assisted and toll-free dial-in offerings for enterprise customers.
Direct peers
- FreeConferenceCall.com: FreeConferenceCall.com offers dial-in audio conferencing, screen sharing, and recording services aimed at business users, overlapping directly with TelSpan's operator-assisted and meet-me conferencing offerings.
- Arkadin (NTT): Arkadin, now part of NTT, provides audio conferencing, video, and virtual event services to global enterprises, comparable to TelSpan's combination of operator-handled calls and web/virtual event features.
- ConferenceCall.com: ConferenceCall.com provides hosted audio conferencing with toll-free dial-in, moderator controls, and operator features, directly competing with TelSpan's per-minute business conferencing model.
- PGi (Premiere Global Services): PGi is a long-standing audio and web conferencing provider (GlobalMeet, iMeet) serving enterprise customers, comparable to TelSpan in targeting recurring B2B conferencing usage with operator-assisted options.
- AccuConference: AccuConference sells hosted audio conferencing and reservationless conference call services to SMBs and enterprises, competing head-to-head with TelSpan on per-minute pricing and operator-assisted calls.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat2 records
Key risks6 records
Key highlights6 records
Customer concentration
TelSpan, Inc social profiles
Digital presenceTelSpan, Inc financial estimates
Financial estimateRevenue estimate
Valuation estimate
TelSpan, Inc leadership team
Management profileNumber of profiles
Profiles3 records
TelSpan, Inc funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TelSpan, Inc M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TelSpan, Inc
What does TelSpan, Inc do?
TelSpan delivers audio conferencing and virtual event services to business customers, including operator-handled conference calls, AlwaysOn toll-free dial-in, Dial Meet Me conferencing, Q&A functionality, replay of recorded calls, and web-based access via WebEcho and VOSN. The platform is operated by Conference America, Inc. and is priced on a per-participant-minute basis with additional maintenance, surcharge, and after-hour fees.
Is TelSpan, Inc a public or private company?
TelSpan, Inc is a private company. It is classified as corporate owned and is currently acquired.
When was TelSpan, Inc founded?
TelSpan, Inc was founded in 1991. It employs 11 to 50 people.
Where is TelSpan, Inc based?
TelSpan, Inc is headquartered in Indianapolis, United States, in the North America region.
How does TelSpan, Inc make money?
Three revenue lines are on record. Per-Minute Conference Call Services are the primary driver. The others are operator Managed Events and additional Services and Fees.
Who are TelSpan, Inc's main competitors?
Broad incumbents on record are 8x8, Microsoft Teams, RingCentral, Zoom Video Communications and Cisco Webex. Direct peers are FreeConferenceCall.com, Arkadin (NTT), ConferenceCall.com, PGi (Premiere Global Services) and AccuConference.
Does TelSpan, Inc have an API?
No public API is recorded for TelSpan, Inc.
What industry is TelSpan, Inc in?
TelSpan, Inc's product category is Audio Conferencing and Virtual Events Services. Its primary akta.pro industry code is HDAIAHAB, Cloud PBX & Hosted Telephony, with a secondary code of BPAEAEAI, Unified Communications & Collaboration Network Services (VoIP/QoS). Its NAICS code is 5171 and its SIC code is 4813.