DIG Online

What DIG Online does

DIG Online is a privately held UK-based B2B and B2C branding and digital agency operating from High Wycombe under the registered entity DIG Online Ltd (VAT GB130356351; Co No 07610159). Founded in 2012 and operating with a 1-10 employee headcount, the firm serves UK organizations in non-profit, retail, property, and professional services verticals through five interconnected service lines: Consult (brand consultancy and positioning), Create (branding and graphic design), Develop (web development, microsites, apps, UX/UI design, hosting and DNS), Connect (third-party application integration), and Support (maintenance, SEO, backups, and outsourced marketing roles).

The technology stack is centred on WordPress CMS with WooCommerce for e-commerce, augmented by an unusually broad custom API integration capability spanning more than 20 third-party platforms including Salesforce, Zoho, Zoho Recruit, HubSpot, Mailchimp, Stripe, PayPal, ACT Cloud, Xero, QuickBooks, Monday, AWS, Dropbox, Pipedrive, Sendinblue, Constant Contact, Microsoft Teams, Office 365, Zoom, and Google. A distinguishing capability is multilingual Arabic/English RTL web development, demonstrated by work for Tasleem. The firm also delivers verticalized solutions such as integrated e-commerce plus learning management plus events management platforms (In Care Group), subdomain donation architectures via Committed Giving (Epilepsy Research UK), donor management via E-tapestry (AKU Society), and accessibility-focused community builds with BuddyPress and BBPress forums (NADP).

The business model combines project-based one-time fees for defined deliverables (websites, microsites, apps, UX/UI design, hosting) with recurring pre-paid support contracts offering priority response times, multi-year full-service managed engagements that bundle web design, development, quarterly communications and annual report cycles, and brand consultancy professional services. Pricing is quote-based; clients submit structured agency briefs covering background, business objectives, target audience, key messages, USPs, budgets, and timelines. Go-to-market is sales-led via direct outreach (phone: 01494 216 060 / 01494 616 060), email ([email protected], [email protected]), and in-person consultations, supported by a portfolio website and organic social presence on Facebook and LinkedIn. The firm is independently owned and founder-led (Robert Dallas, DIG Founder), with no disclosed institutional funding, M&A activity, or parent company relationships.

Name

DIG Online

Legal name

DIG Online Ltd

Website

https://digonline.co.uk

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

DIG Online is a UK-based B2B and B2C branding and digital agency in High Wycombe serving non-profit, retail, property, and professional services organizations with integrated consulting, design, web development, third-party integrations, and ongoing support services.

Ownership category

akta.pro rank

Product category

Web Design and Digital Agency Services

NAICS

Advertising Agencies (541810), Graphic Design Services (541430), Custom Computer Programming Services (541511)

SIC

Services-Advertising Agencies (7311), Services-Management Consulting Services (8742)

akta.pro primary industry

Digital Workplace & Collaboration Consulting (BPAHAEAH)

Keywords

• Web design agency
• Brand consultancy
• Digital marketing
• E-commerce development
• Application integration

Headquarters

HQ city

High Wycombe

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

1. Project-Based Services: One-time fees for specific branding, design, and development projects including websites, microsites, apps, UX/UI design, hosting, domain and DNS support. Clients submit briefs and receive estimates for defined deliverables.
2. Support Contracts: Pre-paid maintenance and support contracts providing priority response times and discounted hourly rates. Clients pre-purchase hours to guarantee fast turnaround for ongoing website updates, optimisation, SEO, and back-ups.
3. Full Service Agency Support: Comprehensive all-encompassing support contracts including web design, development, quarterly communications, annual reports, and campaigns. Long-term ongoing client engagement model.
4. Consulting Services: Brand consultancy services aimed at helping brands create visual brand clarity and translate brand confusion into cohesive brand image through discussion, research, and strategic planning.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

DIG Online is a UK-based branding and digital agency delivering integrated branding, design, web development, third-party application integration, and ongoing support services to organisations. The firm works with B2B and B2C clients in non-profit, retail, property, and professional services sectors, building websites, e-commerce platforms, learning management systems, and integrated digital environments. Its service suite spans Consult (brand consultancy), Create (branding and graphic design), Develop (websites, microsites, apps, UX/UI, hosting), Connect (CRM, payment, marketing, and office application integrations), and Support (maintenance, SEO, backups, and outsourced marketing roles).

Product overview

DIG Online is a B2B and B2C branding and digital agency that offers an integrated suite of services rather than a standalone software product. Their core offering consists of five interconnected service areas: Consult (brand consultancy and positioning), Create (branding and graphic design), Develop (web development, UX/UI, hosting), Connect (third-party integrations and API connections), and Support (ongoing maintenance, updates, and marketing support). These services work together to provide a complete digital agency solution for organisations seeking to improve brand communications and streamline business processes, serving clients in non-profit, retail, property, and professional services sectors.

Differentiator

Problem solved

Functional benefit

Products and services

• Consult (Brand Consultancy)

Named customers15 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration25 records

Feature3 records

Partnerships

Six partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationDIG Online integrates client websites with Salesforce CRM for seamless onboarding processes, client management, job listings, candidate registration, and telephony system integration. Implemented for Business Advice Line and Genetic Alliance UK.
• ZohocoreTechnology or IntegrationIntegration with Zoho Recruit for job listing and candidate registration functionality. Implemented for The In Care Group website with Zoho Recruit integration.
• MailchimpcoreTechnology or IntegrationEmail marketing platform integration with website forms and feeds. Implemented for Epilepsy Research UK with social sign-in options.
• StripecoreTechnology or IntegrationPayment gateway integration for e-commerce websites. Implemented for Link Hamson with Opayo integration.
• ACT CloudcoreTechnology or IntegrationIntegration with ACT Cloud for order processing and remarketing. Implemented for Link Hamson to pass estimate requests and orders from the website to their cloud installation.
• Committed GivingcoreTechnology or IntegrationSubdomain integration for donation processing through Committed Giving architecture. Implemented for Epilepsy Research UK.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Webflow: No-code website building platform that competes with traditional web design agencies by enabling SMB clients to design, build, and host websites themselves — directly relevant as a competitive threat to DIG Online's core offering.

Direct peers

• Evoluted: UK digital agency specializing in web design, development, and digital marketing for SMEs and non-profits. Overlapping service model and UK market focus.
• Distinctly: UK digital agency offering web design, development, and digital marketing services. Comparable in service breadth, target customer profile, and agency-of-record model.
• Pixel Kicks: UK web design and digital marketing agency serving SMEs and non-profits with similar end-to-end branding, design, and development capabilities.
• Studio Graphene: London-based digital product and web agency offering design, development, and integration capabilities to B2B clients. Similar integrated agency model with overlapping technical stack.
• NetStar: UK-based IT support and web development agency operating in a similar size band with comparable B2B/B2C digital service offerings. Closely aligned in delivery model and SMB/non-profit client targeting.
• Wisdom: UK digital agency delivering web design, development, and digital marketing services. Closely comparable in service mix and customer profile.
• Pancentric: UK digital transformation and web agency with comparable integration, web development, and digital strategy capabilities, serving similar B2B client segments.
• Fhoke: London-based web design and branding agency with comparable end-to-end service offering and focus on SMB and brand-led clients.

Broad incumbents

• Deloitte Digital: Global digital agency within a Big Four firm, offering overlapping branding, design, web development, and integration capabilities as part of a much broader portfolio, including enterprise-scale transformation work.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/digonlineltd
• LinkedInlinkedin.com/company/dig-online-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DIG Online