Case Management

What Case Management does

Case Management, Inc. (CMI Healthcare Services) is a private, non-profit 501c3 organization founded in June 1990 and headquartered in Memphis, Tennessee. It is described as the only fully integrated comprehensive behavioral health and primary care organization in Memphis, delivering community-based mental health, substance abuse, primary care, housing, employment, and victim advocacy services across Memphis, Shelby County, and portions of the tri-state region (including North Mississippi and nearby Tennessee counties). The organization serves approximately 101-250 employees and operates from multiple Memphis locations including the Main Office at 3171 Director Row, the Behavioral Health & Primary Care Clinic, the Family & Consumer Support Center, and the Shelby County Crime Victims Center.

CMI's service portfolio spans roughly 20 distinct programs organized around recovery principles and evidence-based practices. Core clinical offerings include integrated behavioral health medication management, individual and group therapy, primary care, care management, HIV transitional housing, and outpatient substance abuse treatment. Specialized programs include BHSN (Behavioral Health Safety Net) for uninsured children and adults, Baby Love (a Tennessee DMHSAS-funded residential treatment program for pregnant and postpartum women with substance use disorders), PATH homeless outreach, SOAR benefits assistance, IPS supported employment, VOCA victim advocacy, and a suite of housing programs (Alice Avenue, Family Haven, Home Plus, Level 1 Housing, Peabody House, and TBRA rental assistance). On-site pharmacy services are delivered through a partnership with First Pharmacy Services, Inc.

Revenue is generated through a mix of government grants and contracts, fee-for-service insurance reimbursements, and benefit-program participation rather than commercial pricing. Funding sources explicitly identified include the Tennessee Department of Mental Health and Substance Abuse Services, HUD (for TBRA), the State of Tennessee Office of Criminal Justice (OCJP/VOCA Contract #35376), and the Victims of Crime Act (VOCA). Insurance reimbursements flow through TennCare, BlueCare, United Healthcare, SSI, and Tennessee Health Link (THL) care management payments. Eligibility for most programs is determined by income, insurance status, and clinical or demographic criteria rather than ability to pay. Distribution is entirely direct-to-patient via walk-in access at clinical sites, referrals from healthcare providers, social services, courts, and community organizations, and street outreach for homeless populations.

Name

Case Management

Legal name

Case Management, Inc.

Website

https://cmiofmemphis.org

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

101–250 employees

Short description

Case Management, Inc. is a Memphis-based non-profit 501c3 providing fully integrated behavioral health and primary care services. It serves uninsured, underinsured, and publicly insured individuals through Medicaid, government grants, and community programs across Memphis and Shelby County.

Ownership category

akta.pro rank

Product category

Community Mental Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Individual and Family Services (6241), Offices of Physicians, Mental Health Specialists (621112)

SIC

Services-Health Services (8000), Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Behavioral Health Care Management & Case Management (HLAEAHAE), Workforce Support Services & Case Management (Coaching, Wraparound) (EDAAAOAK)

Keywords

• Behavioral health services
• Community mental health
• Primary care integration
• Supportive housing programs
• Substance abuse treatment

Headquarters

HQ city

Memphis

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Government Contracts and Grants: CMI receives funding from federal and state government sources including the Tennessee Department of Mental Health and Substance Abuse Services, HUD (Housing and Urban Development), State of Tennessee Office of Criminal Justice (OCJP), and the Victims of Crime Act (VOCA).
2. Healthcare Insurance Reimbursements: The organization accepts TennCare, BlueCare, United Healthcare, and SSI. Services include Tennessee Health Link Provider (THL) which provides care management reimbursements for eligible participants.
3. NHSC Loan Repayment Program: CMI is an approved National Health Services Corps (NHSC) site, allowing clinicians to receive loan payments based on work commitments, supporting recruitment of mental health professionals.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Case Management, Inc. (CMI Healthcare Services) delivers fully integrated behavioral health and primary care services to individuals in Memphis and Shelby County, Tennessee. The organization operates multiple specialized programs including outpatient mental health services, medication management, substance abuse treatment, supportive housing, supported employment, victim advocacy, and benefits access assistance. Services are funded through government grants, contracts, and insurance reimbursements, and are delivered through walk-in access, referrals, and community outreach at multiple Memphis locations.

Product overview

Case Management, Inc. (CMI Healthcare Services) is a non-profit healthcare organization offering a fully integrated comprehensive behavioral health and primary care service portfolio. The organization operates as a single unified service model centered around recovery principles and evidence-based practices. The portfolio includes mental health services (therapy, medication management, crisis support), primary care integration, substance abuse treatment, housing programs (permanent supportive housing, transitional living, rental assistance), employment support (IPS supported employment, vocational training, GED classes), victim advocacy (VOCA), SSI/SSDI benefits assistance (SOAR), homeless outreach (PATH), and specialized programs for children and families (BHSN, Baby Love, Children and Youth). These services are delivered through multiple facilities including the Main Office, Behavioral Health & Primary Care Clinic, and Family & Consumer Support Center, with on-site pharmacy services provided by First Pharmacy Services, Inc.

Differentiator

Problem solved

Functional benefit

Products and services

• IPS (Individual Placement and Support) Supported employment program helping persons with serious mental illness obtain and maintain competitive employment in the regular labor market, including vocational training, job skills development, and benefits planning.
• P.A.T.H. (Projects for Assistance in Transition from Homelessness) Homeless outreach program providing mental health services, housing referrals, and supportive services to homeless adults not currently receiving mental health care.
• SOAR (SSI/SSDI Outreach, Access and Recovery) Streamlined application process helping homeless or at-risk individuals access SSI/SSDI mainstream benefits through expedited case management support.
• VOCA (Victims of Crime Advocate Assistance Program) Victim advocacy program providing assistance to elderly or disabled crime victims through counseling referrals, court advocacy, victim compensation applications, and protective order completion.
• BHSN for Children (Behavioral Health Safety Net) Outpatient mental health services for Tennessee children ages 3-17 without insurance or adequate behavioral health coverage, with no family income limits for eligibility.
• BHSN for Adults (Behavioral Health Safety Net) Essential outpatient mental health services for uninsured Tennessee adults who lack behavioral health coverage, with income eligibility at or below 138% of the Federal Poverty Level.
• Housing Programs Multiple housing initiatives including permanent supportive housing (Alice Avenue, Family Haven, Home Plus), congregate living homes (Level 1 Housing), transitional living (Peabody House), and tenant-based rental assistance (TBRA) for individuals with mental health diagnoses.
• Baby Love Residential treatment program for women with substance use or co-occurring disorders, offering residential and outpatient treatment services for mothers and expectant mothers, with infant accommodation up to 3 months postpartum.
• Children and Youth Outreach Program Outreach services for homeless or at-risk youth up to age 18 with serious emotional disturbance, providing mental health assessments, care management, housing stabilization, and emergency financial assistance.
• Primary Care Services Integrated primary healthcare services delivered as part of the organization's fully integrated behavioral health and primary care model.
• Behavioral Health Medication Management Clinics Medication management services for behavioral health conditions delivered through on-site clinics with walk-in access available.
• Care Management Services Comprehensive care management for adults and children coordinating mental health, primary care, and social services.
• HIV Transitional Home Services 24/7 transitional home services for individuals with HIV requiring supportive housing and care coordination.
• Individual and Group Therapy Therapeutic services including individual counseling and group therapy sessions for mental health and substance abuse treatment.
• Substance Abuse Outpatient Services Outpatient substance abuse treatment services including education groups and co-occurring disorder treatment.
• Tennessee Health Link Provider TennCare Health Link provider delivering coordinated care management for individuals with complex behavioral health and physical health needs.

Named customers4 records

Segments7 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and supporting.

• First Pharmacy Services, Inc.coreTechnology or IntegrationFirst Pharmacy Services, Inc. provides on-site pharmacy services at CMI Healthcare Services locations, enabling integrated medication management for patients receiving behavioral health services.
• Mid-South Food BanksupportingStrategic or Co-development PartnerCMI is a Partner Agency of Mid-South Food Bank, enabling food assistance and basic need support for clients.
• National Health Services Corps (NHSC)coreStrategic or Co-development PartnerCMI is an approved NHSC site, allowing clinicians to receive loan repayment benefits based on work commitments to the organization. This partnership supports clinician recruitment and retention.
• Local Hospitals and Women's Healthcare ClinicssupportingStrategic or Co-development PartnerCollaborative partnerships with local hospitals and women's healthcare clinics for prenatal care services for Baby Love program participants.

Scale indicators2 records

Expansion highlights5 records

Direct peers

• Volunteer Behavioral Health Care System: Tennessee community mental health organization with 30+ years of history providing outpatient behavioral health, case management, supported housing, and crisis services under state contracts. Closely analogous operating model and funding stack to CMI.
• Cherokee Health Systems: Tennessee FQHC operating fully integrated behavioral health and primary care across the state. Closest peer in terms of integrated-care model, payer mix (TennCare/Medicaid), and scope of services (mental health + primary care + care management).
• Frontier Health: Tennessee community mental health provider offering outpatient behavioral health, case management, supported employment, and housing services across rural and mid-Tennessee. Comparable service mix and funding streams (state contracts + HUD).
• Christ Community Health Services: Memphis FQHC delivering integrated primary care and behavioral health services to underserved populations using a sliding-fee/Medicaid model. Direct competitor in the Memphis primary care+behavioral health integration niche.
• Lifecore Health Group: Tennessee community mental health agency offering outpatient behavioral health, substance use treatment, case management, and supported housing. Same state contracting environment and service-line mix as CMI.
• Alliance Healthcare Services: Memphis-based community mental health center operating outpatient behavioral health, primary care, housing, and case management services. Directly competes with CMI for the same Medicaid/TennCare panel in Shelby County under essentially the same funding model.
• Helen Ross McNabb Center: East Tennessee CMHC serving Knox region with outpatient mental health, substance use, housing, and care management. Comparable community-based service portfolio under Tennessee DMHSAS contracting.
• Aspell Recovery Center: Mid-South community-based substance use and behavioral health treatment provider serving uninsured and Medicaid populations in the greater Memphis region. Overlap with CMI's substance abuse outpatient and Baby Love residential programs.

Broad incumbents

• Centerstone: Large national nonprofit CMHC operating across multiple states with integrated behavioral health, primary care, housing, and crisis services. Provides a benchmark for the scale and program breadth that CMI's regional integrated model could aspire to.

Regional players

• Quinco Mental Health Center: Tennessee CMHC serving West Tennessee counties adjacent to CMI's footprint. Comparable outpatient mental health, case management, and crisis service portfolio funded by Tennessee DMHSAS.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/case-management-inc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Case Management