Ken Smith
Ken Smith Inc. is a Charlotte-based regional integrator that sells, installs, and services banking equipment and physical security systems for financial institutions, government agencies, and commercial businesses across the Southeastern US, operating since 1969.
- Company typePrivate
- Founded1969
- HeadquartersCharlotte, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Ken Smith does
Ken Smith Inc. (KSI) is a privately held regional integrator founded in 1969 and headquartered in Charlotte, North Carolina. The company sells, installs, and services banking equipment (ATMs, ITMs, cash recyclers, currency and coin counters, safes, night depositories) and physical security systems (UL-rated vault doors and modular vault rooms, CCTV/video surveillance, intrusion alarms, access control) for financial institutions, government agencies, federal facilities, and commercial businesses across North Carolina, South Carolina, Virginia, and Georgia.
KSI's technical stack is built on third-party manufacturer and technology partnerships rather than proprietary platforms. Core ATM relationships span NCR, Diebold Nixdorf, Nautilus Hyosung, and Hantle. Security and video systems are assembled from Hanwha cameras, March Networks video management, Turing AI analytics, and DMP intrusion and access control panels. Central station monitoring is delivered through Security Central and Rapid Response, with KSI acting as the single point of contact for installation and monitoring coordination. A customer-facing portal provides real-time service request tracking, technician status, and document access.
The business model combines one-time equipment sales, professional installation services, recurring preventive maintenance contracts, monitoring coordination, and security consultation. All pricing is custom and quote-based. GTM is direct enterprise field sales supplemented by phone-based inside sales, a customer portal for existing clients, referral channels, and banking industry conference presence. The company employs 11-50 people and reports 55+ years of continuous operation, with no disclosed funding events, acquisitions, or ownership changes.
Ken Smith firmographics
Firmographics- Name
- Ken Smith
- Legal name
- Ken Smith Inc.
- Website
- https://kensmithinc.com
- Company type
- Private
- Founded year
- 1969
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Ken Smith Inc. is a Charlotte-based regional integrator that sells, installs, and services banking equipment and physical security systems for financial institutions, government agencies, and commercial businesses across the Southeastern US, operating since 1969.
- Ownership category
- akta.pro rank
Ken Smith industry classification
Industry- Product category
- Banking Equipment & Physical Security Services
- NAICS
- Security Systems Services (except Locksmiths) (561621), Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance (811310)
- SIC
- Services-Detective, Guard & Armored Car Services (7381)
- akta.pro primary industry
- Commercial/Small-Business Security System Installation & Service (HSAHABAJ)
- akta.pro secondary industry
- Doors, Gates, Loading Docks & Access Systems Service (IMAIABAH)
Keywords
Where Ken Smith is headquartered
LocationHeadquarters
- HQ city
- Charlotte
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Ken Smith business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Equipment Sales: Sales of banking equipment (ATMs, ITMs, cash recyclers, currency counters, coin counters) and physical security equipment (CCTV, alarms, vault doors, safes, access control systems). Through-the-wall, drive-up, and lobby configurations available. Multiple manufacturer partnerships (NCR, Nautilus Hyosung, Diebold Nixdorf, Hantle, Hanwha, DMP, American Vault, Hyosung, Cima, Glory).
- Installation Services: Full-service installation including site preparation, mounting, networking, software configuration, and staff orientation. Turnkey projects for all equipment sold including vault room construction, ATM placement, and security system deployment.
- Maintenance and Repair Services: Preventive maintenance programs (quarterly, monthly, or semi-annual PM visits), repair and service calls, parts and supplies, equipment upgrades and retrofits, annual inspections and compliance documentation. Service available Mon-Fri 8AM-5PM with urgent after-hours on-call support.
- Monitoring Services: Central station monitoring coordination through partners Security Central and Rapid Response for intrusion, holdup, duress, and access control events. KSI serves as single point of contact for installation and monitoring coordination.
- Security Consultation: On-site security assessments, review of current systems, written security plans covering physical vulnerabilities, equipment upgrades, and regulatory compliance. Free initial consultation available.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom Quote-Based Pricing |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Ken Smith product offering
Product offeringCore offering
Ken Smith Inc. (KSI) sells, installs, and services banking equipment (ATMs, ITMs, cash recyclers, currency and coin counters) and physical security systems (UL-rated vault doors and modular vaults, CCTV, intrusion alarms, access control) for financial institutions and commercial businesses across the southeastern United States. The company is also a regional provider of preventive maintenance, repair, monitoring coordination, and security consultation services, drawing on manufacturer-certified technicians and 55+ years of operating history.
Product overview
Ken Smith Inc. (KSI) is a service-oriented company offering a comprehensive portfolio of banking equipment and physical security solutions for financial institutions and businesses since 1969. The core product lines include ATM and ITM sales, installation, and maintenance (NCR, Diebold Nixdorf, Nautilus Hyosung, Hantle); vault doors and modular vault systems (UL-rated Class M through Class 3); cash management equipment including recyclers and currency/coin counters; and integrated security systems combining Hanwha CCTV cameras with March Networks video management and Turing AI analytics, DMP intrusion detection and access control, and 24/7 central station monitoring through Security Central and Rapid Response. These products are supported by a suite of services including preventive maintenance programs, emergency repair, equipment installation, parts sourcing, compliance inspections, and security consultation. KSI also provides a customer portal for service request tracking and document access. The portfolio is architecture based on partnerships with major equipment manufacturers and technology providers rather than proprietary products.
Differentiator
Problem solved
Functional benefit
Products and services
- ATMs (Automated Teller Machines) Full-service ATM sales, installation, and first- and second-line maintenance for all major manufacturers (NCR, Diebold Nixdorf, Nautilus Hyosung, Hantle) in through-the-wall, drive-up, and lobby configurations, for banks, credit unions, and other financial institutions.
- ITMs (Interactive Teller Machines)
- Cash Recyclers Teller cash recyclers from Hyosung and Cima that streamline vault operations and reduce human error; sold, installed, integrated with core banking systems, and maintained under preventive maintenance contracts for branch and credit union environments.
- Currency & Cash Counters High-speed, bank-grade currency counters with counterfeit detection for branch and back-office operations, available from multiple manufacturers with installation and ongoing service.
- Coin Counters & Sorters Commercial-grade coin counting and sorting equipment for high-volume branch and credit union environments, sold, installed, and serviced by KSI.
- Vault Doors (Class M through Class 3) UL-rated vault doors with dual four-tumbler combination locks, available in Class M (one-quarter hour), Class 1 (one-half hour), Class 2 (one hour), and Class 3 (two hour) burglary resistance ratings; sold and installed for financial institutions.
- Modular Vault Systems Custom modular vault design and construction using UL Security Listed vault panels built to exact specifications, suitable for new construction and retrofit situations, with custom sizing and relocatable options for leased spaces.
- UL-Rated In-Branch Safes and Night Depositories Burglary and fire-rated safes for teller areas, cash rooms, and back offices (Class 1-3 rated) and through-the-wall/lobby night depositories with UL-rated drop safes in single and multi-unit configurations for secure after-hours cash handling.
- CCTV & Video Surveillance Systems High-definition camera systems integrating Hanwha cameras, March Networks video management, and Turing AI analytics for intelligent footage retrieval and real-time monitoring, designed to meet financial-institution regulatory requirements from single branches to multi-location enterprise deployments.
- DMP Intrusion Detection & Alarm Systems Commercial intrusion alarm systems powered by Digital Monitoring Products (DMP) that satisfy insurance carrier and regulatory requirements, with holdup and duress button integration for financial institutions.
- DMP Access Control Systems Keypad, keycard, and credential-based access control integrated with DMP alarm panels using MIFARE DESFire high-security card technology for vault rooms, server rooms, teller areas, and facility access points, with full audit trail.
- Central Station Monitoring 24/7 central station monitoring coordinated through Security Central and Rapid Response partners, covering intrusion, holdup, duress, and access control events, with KSI as the single point of contact for installation and monitoring coordination.
- Preventive Maintenance Programs Scheduled preventive maintenance contracts for ATMs, ITMs, cash recyclers, currency counters, alarm systems, and CCTV, with custom schedules based on transaction volume and equipment type, designed to reduce downtime and extend equipment life.
- Equipment Installation Services Turnkey installation services for all equipment sold, including site preparation, mounting, networking, software configuration, and staff orientation, completed on schedule with minimal disruption to operations.
- Security Consultation On-site security assessments and written security plans covering physical vulnerabilities, equipment upgrades, and regulatory compliance requirements; free initial consultation available.
- Annual Inspections & Compliance Reporting Annual inspection reports for insurance carriers, regulators, and internal audit requirements, including UL-approved documentation for vault and safe installations and alarm system compliance testing and certification.
- ATM Preventive Maintenance Service Visits Quarterly or customized preventive maintenance visits for ATMs, including cash dispenser cleaning and calibration, card reader inspection, receipt printer maintenance, deposit module inspection, diagnostic software, physical security checks, and firmware updates.
- KSI Customer Portal Customer-facing web portal for tracking service requests, viewing live technician status, accessing service reports, maintenance agreements, warranties, and manuals, and contacting KSI.
Quantifiable outcome
- Emergency repair cost reduction: A $200 preventive maintenance visit can prevent a $1,200 emergency call and 2 days of equipment downtime
- +1 more outcomes
Companies that use Ken Smith
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles3 records
Ken Smith technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature5 records
Ken Smith partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered core.
- NCRcoreATM and ITM manufacturer partnership for through-the-wall, drive-up, and lobby configurations. KSI provides sales, installation, first and second-line maintenance, and preventive maintenance programs for NCR equipment.
- Nautilus HyosungcoreATM manufacturer partnership. KSI services Nautilus Hyosung ATMs including MX5600CE models. Full installation, maintenance, and preventive maintenance programs available.
- Diebold NixdorfcoreATM manufacturer partnership for sales and service of Diebold Nixdorf banking equipment.
- HantlecoreATM manufacturer partnership for sales and service of Hantle banking equipment.
- HanwhacoreHD and IP camera systems partnership for CCTV and video surveillance installations. High-definition camera systems designed for financial institution deployments.
- March NetworkscoreEnterprise video management partnership for financial institution and commercial CCTV deployments. Integrates with Hanwha cameras and Turing AI analytics.
- Turing AIcoreAI analytics and intelligent footage retrieval partnership for CCTV systems. Provides intelligent footage retrieval and analytics capabilities for financial institution surveillance systems.
- DMP (Digital Monitoring Products)coreCommercial-grade intrusion panels and access control integration partnership. DMP-powered alarm systems and integrated access control for financial institutions and commercial businesses. Supports keypads, card readers, and mobile credentials with MIFARE DESFire technology.
- Security CentralcoreCentral station monitoring partnership for 24/7 monitoring of intrusion, holdup, duress, and access control events. KSI serves as single point of contact for installation and monitoring coordination.
- Rapid ResponsecoreCentral station monitoring partnership for 24/7 monitoring services. Provides immediate dispatch coordination for security events.
- American VaultcoreUL-listed burglary resistant vault panels (215 Series Class 1 rated). Custom configurations available to meet insurance carrier standards for financial institutions.
- HyosungcoreTeller cash recycler partnership for teller station integration. Full installation, core system integration, and ongoing maintenance programs available.
- CimacoreTeller cash recycler partnership for high-volume branch and credit union environments. Sales, installation, and ongoing service.
- GlorycoreCoin counter and sorter manufacturer partnership for commercial-grade coin counting and sorting equipment for high-volume branch and credit union environments.
Scale indicators4 records
Recent moves5 records
Expansion highlights4 records
Ken Smith competitors and assessment
Company assessmentBroad incumbents
- ADT Commercial: ADT Commercial is a national provider of commercial security, fire, and life safety systems, including intrusion, video surveillance, and access control for financial institutions and large enterprises. Comparable to KSI's commercial security systems installation and monitoring coordination business.
- Johnson Controls Security Solutions: Johnson Controls (formerly Tyco Integrated Security) is a global building technologies and security systems integrator offering CCTV, access control, intrusion detection, and integrated security for commercial and financial customers. Comparable to KSI's commercial security systems business as a broad incumbent with deeper resources.
- Brink's Incorporated: Brink's is a global provider of cash management, secure logistics, ATM services, and digital retail solutions for financial institutions and retailers. Comparable to KSI on ATM managed services, cash recycler support, and end-to-end banking equipment lifecycle services at far greater scale.
Direct peers
- NCR Atleos: NCR Atleos is the ATM and ITM-focused spin-off of NCR Corporation, providing ATM hardware, software, and managed services directly to financial institutions globally. Directly competes with KSI as an OEM and service provider for the same financial institution customers KSI serves across the Southeast.
- Diebold Nixdorf: Diebold Nixdorf is a global provider of banking equipment, retail technology, and connected commerce solutions, including ATM sales and multi-vendor managed services for financial institutions. Directly competes with KSI on ATM hardware resale, installation, and managed services across the same financial institution verticals.
- Convergint Technologies: Convergint is a large-scale global security systems integrator providing design, installation, and service of CCTV, access control, intrusion detection, and integrated security for commercial and financial customers. Comparable to KSI's security systems integration business at a much larger scale with national footprint.
- Vector Security: Vector Security is a leading provider of intelligent security solutions for homes and businesses, specializing in intrusion, video surveillance, access control, and monitored services with regional service density in the eastern US. Comparable to KSI as a regional security integrator with similar mix of installation, service, and central station monitoring.
- Nautilus Hyosung America: Nautilus Hyosung is a major ATM and ITM manufacturer with a strong US presence, selling directly to financial institutions and through authorized service partners like KSI. Directly comparable as one of the four primary ATM OEMs KSI services and resells.
Regional players
- Security Equipment Inc. Security Equipment Inc. (SEi) is a regional physical security integrator providing intrusion detection, video surveillance, access control, and ATM/bank security solutions primarily across the Midwest and Mid-South. Comparable to KSI as a regional integrator serving financial institution customers with bank-grade physical security offerings.
Others
- Loomis (Loomis Armored US): Loomis provides cash-in-transit, cash management, ATM services, and vault solutions for banks, retailers, and commercial clients across the US. Adjacent to KSI's ATM maintenance and vault equipment business; competes less on equipment resale but more on managed services and cash handling for similar financial customers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Ken Smith social profiles
Digital presenceKen Smith compliance and trust
Trust signalCompliance1 record
Ken Smith financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ken Smith leadership team
Management profileNumber of profiles
Ken Smith funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ken Smith M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ken Smith
What does Ken Smith do?
Ken Smith Inc. (KSI) sells, installs, and services banking equipment (ATMs, ITMs, cash recyclers, currency and coin counters) and physical security systems (UL-rated vault doors and modular vaults, CCTV, intrusion alarms, access control) for financial institutions and commercial businesses across the southeastern United States. The company is also a regional provider of preventive maintenance, repair, monitoring coordination, and security consultation services, drawing on manufacturer-certified technicians and 55+ years of operating history.
Is Ken Smith a public or private company?
Ken Smith is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Ken Smith founded?
Ken Smith was founded in 1969. It employs 11 to 50 people.
Where is Ken Smith based?
Ken Smith is headquartered in Charlotte, United States, in the North America region.
How does Ken Smith make money?
Five revenue lines are on record. Equipment Sales are the primary driver. The others are installation Services, maintenance and Repair Services, monitoring Services and security Consultation.
Who are Ken Smith's main competitors?
Broad incumbents on record are ADT Commercial, Johnson Controls Security Solutions and Brink's Incorporated. Direct peers are NCR Atleos, Diebold Nixdorf, Convergint Technologies, Vector Security and Nautilus Hyosung America. Security Equipment Inc. is listed as a regional player. Loomis (Loomis Armored US) is listed as an others.
Does Ken Smith have an API?
No public API is recorded for Ken Smith.
What industry is Ken Smith in?
Ken Smith's product category is Banking Equipment & Physical Security Services. Its primary akta.pro industry code is HSAHABAJ, Commercial/Small-Business Security System Installation & Service, with a secondary code of IMAIABAH, Doors, Gates, Loading Docks & Access Systems Service. Its NAICS code is 561621 and its SIC code is 7381.