Security Central
Security Central is a third-generation, family-owned wholesale alarm monitoring company operating three redundant US monitoring centers; it provides 24/7 AI-enabled alarm response, video verification, and proprietary dealer portals to alarm dealers across the United States and Canada.
- Company typePrivate
- Founded1963
- HeadquartersStatesville, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Security Central does
Security Central, legally Lake Norman Security Patrol, Inc., is a wholesale alarm monitoring provider headquartered in Statesville, North Carolina. Founded in 1963 by Ralph C. and Christine Brown, the company operates three fully redundant monitoring centers (Statesville NC, Knoxville TN, and Anderson SC) and serves alarm dealers and integrators across the United States, Canada, and surrounding territories under a B2B channel model. The company is in its third generation of family ownership under CEO Caroline Brown.
The company's technology platform is built around proprietary, in-house developed tools layered over cloud-hosted infrastructure. Core offerings include Life Safety Monitoring (intrusion, commercial fire, PERS/mPERS, panic, elevator), Video Monitoring (proactive with CHeKT-integrated live intervention), and Critical Asset Monitoring (environmental and access control). Differentiated response technologies include ELA (an AI-powered voice assistant for non-dispatchable events with voicemail detection and transcription), DENALI (real-time SMS-based collaboration portal), ASAP/ASAP 2.0 (direct digital alarm dispatch to 911 centers), SCAN (dealer portal), ATLAS (AI voice support for technical teams), and EVEREST (technician mobile app). The platform integrates with major security equipment vendors including Alarm.com, Resideo, DMP, Ajax, Alula, Napco, DSC, Elk Products, and Johnson Controls.
Security Central generates revenue primarily through recurring monthly wholesale monitoring fees charged to alarm dealer accounts, supplemented by ancillary dealer business services (billing, customer outreach, answering service, marketing, technical support). Pricing is not publicly disclosed and is negotiated through dealer relationships. The company holds TMA Five Diamond, UL, FM Approved, IQ Certified, and SOC 2 certifications, with state licenses across 28+ US jurisdictions plus Alberta and Ontario, supporting its position as one of the larger independent wholesale monitoring operators in North America.
Security Central firmographics
Firmographics- Name
- Security Central
- Legal name
- Lake Norman Security Patrol, Inc.
- Website
- https://security-central.com
- Company type
- Private
- Founded year
- 1963
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Security Central is a third-generation, family-owned wholesale alarm monitoring company operating three redundant US monitoring centers; it provides 24/7 AI-enabled alarm response, video verification, and proprietary dealer portals to alarm dealers across the United States and Canada.
- Ownership category
- akta.pro rank
Where Security Central is headquartered
LocationHeadquarters
- HQ city
- Statesville
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Security Central business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Wholesale Monitoring Services: Security Central provides 24/7 monitoring services to alarm dealers and integrators on a wholesale/B2B basis. Dealers resell monitoring to their end customers (residential and commercial). Revenue is generated through recurring monthly monitoring fees charged to dealer accounts.
- Dealer Business Services: Additional services offered to dealers including billing services, customer outreach, answering service, professional marketing, and technical support. These ancillary services help dealers scale their operations.
Go-to-market motion3 records
Distribution channels1 record
Marketing channels6 records
Security Central product offering
Product offeringCore offering
Security Central is a wholesale alarm monitoring provider that delivers 24/7 central station monitoring services to a network of alarm dealers and integrators across the United States, Canada, and surrounding territories. The company monitors intrusion, fire, medical (PERS/mPERS), panic, elevator, video verification, and critical asset events from three redundant monitoring centers, supported by proprietary software platforms (SCAN, ELA, DENALI, ATLAS, EVEREST) and direct-to-911 digital dispatch via ASAP.
Product overview
Security Central provides a comprehensive monitoring platform with multiple integrated products and services. The core offerings include Life Safety Monitoring (intrusion, fire, PERS, panic, elevator), Video Monitoring (proactive with deterrence), and Critical Asset Monitoring (environmental, access control, HVAC). The response technology portfolio includes ELA (intelligent voice notification), DENALI (real-time collaboration portal), and ASAP (direct-to-911 digital dispatch with ASAP 2.0). The dealer-facing SCAN portal provides account management, reporting, and digital signature capabilities. New AI-powered tools include ATLAS (conversational voice support) and EVEREST (technician mobile app). Business Services support dealers with billing, customer outreach, answering services, marketing, and technical support. The company operates three monitoring centers in Statesville NC, Knoxville TN, and Anderson SC.
Differentiator
Problem solved
Functional benefit
Brands
- ELA (Elevated Language Assistant): Next-generation alarm notification technology designed to handle non-dispatchable alarm events with intelligent voice interaction.
- DENALI
- SCAN
- ASAP (Automated Secure Alarm Protocol)
- ATLAS
- EVEREST
Products and services
- Life Safety Monitoring 24/7 professional central-station monitoring services including intrusion detection, commercial fire alarm monitoring, PERS/mPERS medical alert response, panic button monitoring, and elevator emergency monitoring. Trained operators respond to events and dispatch emergency services as required; provided to alarm dealers who resell to residential and commercial end customers.
- Video Monitoring Proactive video monitoring services with live threat detection, real-time intervention via audio warnings or lighting/sirens, and verified response capabilities designed to reduce false alarms and improve dispatch outcomes. Includes Alarm.com RVMC, CHeKT, and other video platform integrations.
- Critical Asset Monitoring Environmental monitoring for server rooms, farms, and medical storage facilities; access control monitoring with ProDataKey integration; HVAC fault condition monitoring for early issue identification across commercial and industrial customer sites.
- SCAN (Security Central Access Network) Dealer-facing web portal providing account management, activity monitoring, system testing, powerful reporting, digital signatures via Adobe Sign integration, and access to SCAN Insider Series exclusive content. Built in-house by Security Central's team for alarm dealers and integrators.
- DENALI Secure customer-facing alarm communication portal delivered via text message. Enables real-time collaboration among call list contacts through chat, with ability to acknowledge alarms, request dispatch, or cancel events directly from the portal. All activity archived for reference.
- ELA (Elevated Language Assistant) AI-powered voice notification system for non-dispatchable alarm events. Contacts call lists, delivers alarm notifications, answers questions, provides voicemail detection, captures call transcriptions, and delivers a branded empathetic customer experience.
- ASAP / ASAP 2.0 (Automated Secure Alarm Protocol)
Quantifiable outcome
- ASAP Service reduces alarm response times by 2 to 8 minutes
- +2 more outcomes
Companies that use Security Central
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles2 records
Security Central technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration28 records
AI capability9 records
Feature6 records
Security Central partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered core and secondary.
- The Monitoring Association (TMA)coreTMA developed and backs the ASAP (Automated Secure Alarm Protocol) standard. Security Central is a participant in ASAP and ASAP 2.0, using the protocol to deliver alarm data directly to 911 centers digitally rather than through voice calls.
- Mission Critical PartnerscoreFacilitated the implementation of ASAP Service at the Rochester-Olmsted County ECC in Minnesota. Mission Critical Partners serves as an implementation partner for ASAP deployments.
- Tyler TechnologiescoreASAP Service integrates with Tyler Technologies' CAD (Computer-Aided Dispatch) system at the Rochester-Olmsted County ECC, enabling direct digital alarm notification delivery.
- Alarm.comcoreIntegration partner for intrusion detection and video monitoring. Alarm.com RVMC connects video events directly into monitored alarm workflows.
- DMP (Digital Monitoring Products)coreIntegration partner for intrusion detection equipment and video monitoring capabilities.
- PDK (ProDataKey)coreAccess control integration partner. Direct integration with ProDataKey is currently in development for Security Central's critical asset monitoring services.
- ResideocoreIntegration partner for intrusion detection technology and smart home security solutions.
- AlulacoreIntegration partner for intrusion detection and security systems.
- CHeKTsecondaryProactive video monitoring platform integration enabling real-time video verification and live audio intervention for Security Central's video monitoring services.
- Turing VideosecondaryAI detection technology partnership in active development. Enables quick, accurate detection of threats delivered to the monitoring center.
- Napco Security TechnologiescoreIntegration partner for intrusion detection equipment.
- Elk ProductscoreIntegration partner for audio and control products.
- AjaxcoreIntegration partner for wireless security systems and intrusion detection.
- Johnson ControlscoreIntegration partner for commercial fire and security solutions.
- CamectsecondaryVideo management integration partner, actively in development.
- Hanwha VisionsecondaryVideo surveillance integration partner, actively in development.
- Amazon Web Services (AWS GovCloud)coreASAP Service is hosted on Amazon Web Services GovCloud, providing secure cloud infrastructure for the alarm notification delivery service.
Scale indicators6 records
Recent moves11 records
Expansion highlights6 records
Security Central competitors and assessment
Company assessmentDirect peers
- COPS Monitoring: One of the largest wholesale alarm monitoring providers in the U.S., serving thousands of alarm dealers with multi-redundant monitoring centers. Directly comparable to Security Central in business model (wholesale only, B2B dealer relationships, recurring monthly fees) and core offerings (intrusion, fire, PERS, video).
- AvantGuard Monitoring Centers: Wholesale central station monitoring provider serving alarm dealers and integrators nationwide with redundant facilities and proprietary dealer-facing technology. Closest scale and model peer to Security Central.
- Rapid Response Monitoring: Wholesale alarm monitoring operator with multiple U.S. monitoring centers providing intrusion, fire, PERS and video monitoring to independent alarm dealers. Comparable as a multi-site wholesale central station competitor to Security Central.
- National Monitoring Center (NMC): Wholesale alarm monitoring company with multiple UL Listed monitoring centers serving alarm dealers across the U.S., offering intrusion, fire, medical and video monitoring services. Directly comparable wholesale model to Security Central.
- Acadian Monitoring Services: Wholesale central station monitoring provider serving alarm dealers and integrators with intrusion, fire, medical alert and video verification services. Operates a similar wholesale-only model to Security Central.
- Affiliated Monitoring: Family-run wholesale alarm monitoring company with redundant monitoring centers serving alarm dealers nationwide. Comparable as another multigenerational, dealer-channel-only operator.
Emerging players
- Alarm.com: Cloud-based platform for security and smart-home service providers with built-in monitoring and video verification capabilities. Overlaps with Security Central on dealer-facing software, video monitoring, and proactive monitoring technology, but is primarily a SaaS platform rather than a central station.
Broad incumbents
- Johnson Controls (Tyco/Connected Technologies): Large global provider of commercial security, fire and building automation solutions including monitored intrusion, fire and access services. Comparable on commercial fire and security monitoring capabilities, but as a broad incumbent in a much wider portfolio.
- Vector Security: Residential and commercial security provider that operates its own UL Listed monitoring centers and offers installations, monitoring and home automation services. Comparable on the monitoring operations and dealer-tier relationships but operates a broader install-and-monitor model.
Others
- Dice Corporation (now Bold Group): Provider of software platforms (MHK, NetSecure, Stages) used by many central stations, including some of Security Central's competitors. Related as an enabling technology vendor to wholesale monitoring rather than a direct competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Security Central social profiles
Digital presenceSecurity Central compliance and trust
Trust signalCompliance10 records
Security Central financial estimates
Financial estimateRevenue estimate
Valuation estimate
Security Central leadership team
Management profileNumber of profiles
Profiles8 records
Security Central funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Security Central M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Security Central
What does Security Central do?
Security Central is a wholesale alarm monitoring provider that delivers 24/7 central station monitoring services to a network of alarm dealers and integrators across the United States, Canada, and surrounding territories. The company monitors intrusion, fire, medical (PERS/mPERS), panic, elevator, video verification, and critical asset events from three redundant monitoring centers, supported by proprietary software platforms (SCAN, ELA, DENALI, ATLAS, EVEREST) and direct-to-911 digital dispatch via ASAP.
Is Security Central a public or private company?
Security Central is a private company. It is classified as family owned and is currently operating.
When was Security Central founded?
Security Central was founded in 1963. It employs 51 to 100 people.
Where is Security Central based?
Security Central is headquartered in Statesville, United States, in the North America region.
How does Security Central make money?
Two revenue lines are on record. Wholesale Monitoring Services are the primary driver. The others are dealer Business Services.
Who are Security Central's main competitors?
Direct peers on record are COPS Monitoring, AvantGuard Monitoring Centers, Rapid Response Monitoring, National Monitoring Center (NMC), Acadian Monitoring Services and Affiliated Monitoring. Alarm.com is listed as an emerging player. Broad incumbents are Johnson Controls (Tyco/Connected Technologies) and Vector Security. Dice Corporation (now Bold Group) is listed as an others.
Does Security Central have an API?
No public API is recorded for Security Central.