New Victoria Hospital

What New Victoria Hospital does

New Victoria Hospital is a private, charity-owned acute hospital located in Kingston upon Thames, southwest London, operating since 1898 and currently part of Bupa Health Services. The facility is owned by The Victoria Foundation (a registered charity) and serves self-paying patients, privately insured patients, and NHS-commissioned patients across southwest London and Surrey. Infrastructure comprises 19 single en-suite inpatient bedrooms (Alexandra Ward), 14 day-case bays (Day Unit), 15 outpatient consulting rooms, three operating theatres equipped with ultra-clean laminar flow systems for implant surgery, a JAG-accredited Endoscopy Suite, and an Imaging Department offering MRI, CT, digital fluoroscopy, mammography, ultrasound, and cardiac diagnostics. The hospital holds multiple accreditations including CQC Good rating, ISO 9001, ISO 27001, JAG, UKAS, NJR Gold 2025, and Bupa-approved provider status for Breast Cancer, Bowel Cancer Diagnosis, and MRI units.

Revenue is generated through multiple streams: fixed-price self-pay treatment packages, hospital fees billed to private medical insurers at agreed rates, NHS commissioning contracts, rental income from consulting rooms (£26/h + VAT) and secretarial services (£300/month + VAT) provided to independent consultants with practising privileges, and a 4% admin fee on consultant professional fees collected on their behalf. The hospital does not have a critical care unit and transfers patients requiring such care to NHS facilities.

Go-to-market is sales-led with a strong field-sales component: a dedicated Relationship Manager and Marketing team actively promote the hospital's consultants to GP and AHP referral networks across southwest London and Surrey through CPD-accredited education seminars, GP study days, social media, PR, and corporate hospitality events. A major capacity expansion is underway with a new 10-storey Q-block scheduled to open in May 2026, supported by ongoing staff recruitment. The hospital's strategic positioning emphasizes quality credentials, heritage, transparent fixed-price packages (including post-discharge care and complication coverage), and same-day diagnostic services such as the Breast Clinic two-hour diagnosis pathway.

Name

New Victoria Hospital

Legal name

New Victoria Hospital Ltd

Website

https://newvictoria.co.uk

Company type

Private

Founded year

1898

Operating status

Operating

Headcount range

101–250 employees

Short description

New Victoria Hospital is a private, charity-owned acute hospital in Kingston upon Thames (operating since 1898, part of Bupa Health Services) serving self-pay, insured, and NHS patients across southwest London and Surrey through 19 inpatient beds, 14 day-case bays, 3 theatres, and a JAG-accredited endoscopy and imaging suite.

Ownership category

akta.pro rank

Product category

Private Hospital Services

NAICS

General Medical and Surgical Hospitals (62211), Diagnostic Imaging Centers (621512)

SIC

Services-Hospitals (8060)

akta.pro primary industry

Private/For-Profit Hospital Systems (HLAFAAAF)

akta.pro secondary industries

Ambulatory Specialty Clinics (Multi-Specialty & Single-Specialty) (HLAFABAA), Independent Diagnostic Testing Facilities (IDTFs) & Multi-Specialty Diagnostic Centers (HLAFAKAN)

Keywords

• Private hospital services
• Diagnostic imaging
• Outpatient consultations
• Surgical procedures
• Private healthcare

Headquarters

HQ city

Kingston Upon Thames

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Private Patient Treatment Revenue: Revenue from self-paying patients (fixed price packages) and privately insured patients (hospital fees billed to insurance companies at agreed rates). Consultants bill separately for their professional fees.
2. Consulting Room and Secretarial Services: Rental income from consulting rooms (£26/h + VAT) and secretarial room rental (£300/month + VAT) rented to independent consultants with practising privileges at the hospital.
3. Professional Fee Collection Service: The hospital collects consultant professional fees on behalf of referring clinicians for a 4% admin fee + VAT. No consultant has a financial interest in hospital facilities or equipment.
4. Sundry Items and Additional Charges: Revenue from sundry items, specialist equipment (crutches, wrist braces, boots, knee braces), large home aids (commodes, wheelchairs, stair lifts), post-discharge specialist nursing and care, and meals and beverages for companions.
5. NHS Patient Services: Revenue from NHS contracts for NHS patients treated at the hospital. NHS covers the cost of care and consultant fees, but does not cover sundry items which are charged to NHS patients.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

New Victoria Hospital is a private acute hospital operating as a single integrated facility in Kingston upon Thames, providing outpatient consultations, diagnostic imaging (MRI, CT, mammography, ultrasound, cardiac diagnostics), surgical procedures across three ultra-clean laminar flow operating theatres, JAG-accredited endoscopy, and inpatient/day-case accommodation. It also rents consulting rooms and secretarial services to independent consultant practitioners who hold practising privileges, and collects consultants' professional fees on their behalf for a 4% admin charge.

Product overview

New Victoria Hospital is a private hospital providing a comprehensive range of healthcare services as a single integrated facility. The hospital offers outpatient consultations, diagnostic imaging (MRI, CT, ultrasound, mammography), surgical procedures across three operating theatres, and specialist services including breast clinics, cardiac screening, and endoscopy. Support services include physiotherapy, pharmacy, and pre-operative assessment. Patient accommodation comprises Alexandra Ward (19 single rooms) and a Day Unit (14 bays). The hospital does not have a Critical Care Unit and transfers patients requiring such care to NHS facilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Outpatient Department Consultation services across medical and surgical specialities delivered through 15 consulting rooms, three treatment rooms, and a phlebotomy room; operates 08:00–20:00 weekdays and 08:00–14:00 Saturdays for self-pay, insured, and NHS patients.
• Imaging Department Diagnostic imaging service delivering MRI, CT, digital fluoroscopy, mammography, ultrasound, and cardiac diagnostics, staffed 08:00–20:00 weekdays and 08:00–16:00 Saturdays.
• Operating Department and Endoscopy Suite Surgical services across three operating theatres equipped with ultra-clean laminar flow systems designed for implant surgery, supported by fully equipped anaesthetic rooms, a six-bed recovery room, and a separate JAG-accredited Endoscopy Suite with endo-washers, drying cabinets, and weekly externally-analysed water samples to CFPP standards.
• Breast Clinics Same-day breast assessment combining consultation with a breast surgeon, mammography and/or ultrasound, and a diagnosis within two hours, supported by a Breast Clinical Nurse Specialist.
• Private GP Service General practice appointments covering general health concerns, Well Man and Well Women health screens, medical assessments, sexual health and fertility screens, menopause and HRT guidance, diabetes and asthma reviews, and smoking cessation.
• Cardiac Screening Service Cardiovascular risk assessment for asymptomatic patients combining a health and lifestyle questionnaire, ECG, blood pressure check, and cardiology consultation.
• Physiotherapy Department Outpatient and inpatient physiotherapy delivered across treatment rooms and a gymnasium, covering back and neck pain, muscle and joint problems, women's health, incontinence, acupuncture, headaches, hand therapy, and sports injuries.
• Pharmacy Department Inpatient and outpatient pharmacy service open 08:00–20:00 weekdays and 08:00–16:00 Saturdays with an out-of-hours on-call service for inpatients.
• Alexandra Ward (Inpatient Accommodation) 19 single en-suite bedrooms with piped oxygen, nurse call system, direct-dial telephone, satellite TV, Wi-Fi, and valuables storage for admitted inpatient stays.
• Day Unit (Day-case Accommodation) 14 day-case bays with shared bath/shower facilities, piped oxygen, nurse call, Wi-Fi, and iPads for day-case patients not requiring overnight admission.
• Pre-operative Assessment Unit Pre-operative assessment unit staffed 08:00–18:00 weekdays with Consultant Anaesthetist support to evaluate patient suitability for surgery ahead of admission.
• Consultant Practising Privileges and Secretarial Services Recurring rental of consulting rooms (£26/hour + VAT) and secretarial rooms (£300/month + VAT) to independent consultant surgeons, anaesthetists, and physicians with practising privileges, enabling them to consult on-site and admit patients to the hospital.
• Professional Fee Collection Service Hospital collection of consultant professional fees on behalf of referring clinicians for a 4% + VAT admin charge, in compliance with the CMA Private Healthcare Market Investigation Order 2014 disclosure requirements; no consultant has a financial interest in hospital facilities or equipment.

Quantifiable outcome

• Zero surgical site infections across 31,780 surgeries performed between 2017 and 2025 at Victoria Hospital's Trauma and Emergency Care Centre (TECC) in Bengaluru, a separate institution)
• +2 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• GP and AHP referral network (south west London and Surrey)coreChannel Partner/ Reseller/ DistributorThe hospital maintains a network of GP and AHP referrers across south west London and Surrey as its primary channel for patient referrals. A dedicated Relationship Manager and Marketing team actively promote hospital consultants to this network through CPD-accredited education programmes, GP events, speaking opportunities, and a consultant directory. In 2025, the hospital hosted 16 evening seminars (500 guests), one GP Study Day (150 guests), one online Gynae seminar (235 guests), and other events to maintain and grow this referral relationship.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Direct peers

• King Edward VII's Hospital: A charity-governed private hospital in central London with a similar charitable foundation ownership structure, multi-specialty acute service offering, and emphasis on consultant-led private practice — sharing both governance ethos and competitive overlap with New Victoria.
• Nuffield Health Woking Hospital: Not-for-profit Nuffield Health operates a private hospital in Woking, Surrey, with a similar multi-specialty service profile and a comparable self-pay/insured/NHS revenue mix to New Victoria Hospital.
• Spire Gatwick Park Hospital: Spire Healthcare's Gatwick Park facility in Horley is a comparable-size private hospital serving the south Surrey market, with overlapping consultant networks and similar self-pay and insured patient propositions.
• BMI The Runnymede Hospital: Ramsay Health Care's BMI The Runnymede is a private acute hospital in Chertsey, Surrey, offering a comparable mix of outpatient, surgical, and imaging services to a similar demographic in the same south west London/Surrey catchment.
• Spire St Anthony's Hospital: Spire Healthcare operates a private multi-specialty hospital in Sutton, south London, comparable in scale, service breadth, and catchment overlap with New Victoria Hospital — directly competing for self-pay, insured, and NHS patients in the south west London/Surrey corridor.

Broad incumbents

• The London Clinic: A larger central London charity-governed private hospital offering the full spectrum of acute specialties including critical care — comparable in charitable ethos to New Victoria but materially larger in scale and case complexity.
• Cleveland Clinic London: Newer premium private hospital in central London backed by the US Cleveland Clinic brand, offering comprehensive multi-specialty care including complex surgery — represents the high-end competitive frontier against which New Victoria's premium private proposition must position.
• The Princess Grace Hospital: Another HCA Healthcare UK central London private hospital with extensive specialty coverage including orthopaedics, women's health, and oncology — directly comparable private-pay offering to New Victoria but at significantly larger scale and consultant breadth.
• Bupa Cromwell Hospital: Operated under the same parent brand (Bupa Health Services) as New Victoria Hospital, Bupa Cromwell is a larger central London private hospital offering broader specialty depth including cancer care — a sibling facility that competes for the same insured and self-pay patient pools but with greater scale.
• The Lister Hospital: HCA Healthcare UK's Chelsea-based private hospital offers a substantially broader multi-specialty service line including critical care — competing for the same London private patient and consultant pools as New Victoria, but at materially larger scale and case complexity.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/NewVicHospital
• Facebookfacebook.com/NewVictoriaHospital
• LinkedInlinkedin.com/company/new-victoria-hospital

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about New Victoria Hospital