Eodom
Eodom is a privately held French customer relationship management (CRM) services provider, founded in 2007 and headquartered in Boulogne-Billancourt with 51–100 employees.
- Company typePrivate
- Founded2007
- HeadquartersBoulogne-billancourt, France
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Eodom does
Eodom is a privately held French company founded in 2007 that provides customer relationship management (CRM) services, headquartered in Boulogne-Billancourt, France, and operating as a for-profit entity with a workforce of 51 to 100 employees. The company maintains a corporate website at eodom.fr. Beyond this firmographic profile, no detailed product portfolio, technology stack, customer segment, pricing, or operating geography information is available in the source material provided for this analysis.
In May 2010, Eodom completed a funding round raising approximately $4.43 million, with participation from Oddo Meriten Asset Management and Seventure Partners. This is the only disclosed financing event in the supplied data. Governance is founder-led: Didier Ferrier is identified as Co-Founder, Owner, General Manager, and President, which suggests concentrated decision-making authority and direct founder alignment with equity ownership.
The source aggregation contains a substantial body of data describing a separate, distinct entity — an AI-augmented customer experience outsourcer headquartered in Paris with over 2,000 agents, €15M Series A financing in 2022, and ISO 27001 / ISO 18295 certifications. No evidence in the supplied data establishes a corporate, operational, ownership, or commercial link between Eodom and that other entity, and that material has therefore been excluded from this profile to avoid fabrication.
Eodom firmographics
Firmographics- Name
- Eodom
- Legal name
- Onepilot
- Website
- https://eodom.fr
- Company type
- Private
- Founded year
- 2007
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Eodom is a privately held French customer relationship management (CRM) services provider, founded in 2007 and headquartered in Boulogne-Billancourt with 51–100 employees.
- Ownership category
- akta.pro rank
Where Eodom is headquartered
LocationHeadquarters
- HQ city
- Boulogne-billancourt
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
Eodom business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Outsourced Customer Service: Full-service customer care outsourcing where Onepilot provides human agents enhanced by AI to handle customer interactions. Pricing example shows 24,600€ per month for 12,000 tickets including Account Manager. Combines subscription-like base fees with usage/volume-based pricing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Monthly | Enterprise outsourcing package with 12,000 tickets/month including Account Manager |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Eodom product offering
Product offeringCore offering
Eodom provides customer relationship management services, offering businesses tools and capabilities to manage customer interactions, data, and relationships. The company is headquartered in Boulogne-Billancourt, France, and operates as a for-profit private firm founded in 2007 with 51-100 employees.
Product overview
Onepilot is a customer experience outsourcing platform combining human agents with AI technology. The platform operates a modular architecture comprising 10 core product modules (Heroes Hub, Academy, Knowledge Base, Ticket Center, AI, Scheduling, Quality Check, Integrations, Communication, and Analytics) built on a proprietary technology stack. These modules work together to manage the complete customer service lifecycle: agents are onboarded via Heroes Hub, trained through Academy, routed to tickets by the AI-powered Ticket Center, supported by the Knowledge Base, monitored for quality, and measured through Analytics. The company also provides three managed service offerings (Customer Care, Sales & Retention, and KYC) enhanced by their proprietary AI capabilities. The platform handles over 15M+ interactions annually across 15+ languages with 2,000+ dedicated experts, serving 250+ customers including next-gen startups and established enterprises.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Relationship Management Services
Quantifiable outcome
- 90% CSAT score
- +6 more outcomes
Companies that use Eodom
Customer profileNamed customers10 records
Segments12 records
Ideal customer profiles1 record
Eodom technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature11 records
Eodom partnerships and signals
Strategic signalScale indicators11 records
Recent moves1 record
Eodom competitors and assessment
Company assessmentBroad incumbents
- Genesys: Enterprise CX platform providing cloud contact-center software, workforce engagement, and increasingly AI-powered agent augmentation; competes with Onepilot's AI platform modules and offers enterprises an in-house alternative to outsourcing.
- Concentrix: Global CX/BPO leader post-Webhelp merger, generating multi-billion revenue across customer care, sales, and digital services in 40+ languages; competing head-to-head for the same enterprise and growth-stage CX budgets Onepilot targets.
- Teleperformance: French-headquartered global CX/BPO leader with ~$10B revenue and 400K+ employees handling customer service across 100+ languages; the most direct large incumbent competing for the same outsourcing RFPs Onepilot wins, now investing heavily in AI-augmented delivery.
- Zendesk (under Hellman & Friedman / Permira ownership): Established CX/SaaS platform expanding into AI agents and customer service automation; serves many of the same enterprise and growth-stage customer-experience buyers and competes on the buy-versus-build decision versus outsourced delivery.
- Foundever (formerly Sitel/SYKES): Global CX/BPO operator with 170K+ employees across 45 countries, offering multilingual customer care, sales, and technical support; competes with Onepilot for mid-market and enterprise outsourcing deals including the e-commerce, fintech, and mobility verticals Onepilot serves.
- TTEC (teleTech): Public CX solutions and BPO player with digital, AI, and human-delivered customer experience services across enterprise clients; targets many of the same verticals (financial services, e-commerce, travel) with a scale and global footprint advantage over Onepilot.
- Majorel (now part of Concentrix): Global digital CX/BPO player with strong European presence post-Concentrix merger, offering customer care, sales, and digital trust & safety services; directly comparable in languages, verticals, and outsourcer positioning to Onepilot.
Emerging players
- Cresta: AI-native contact-center intelligence and autonomous-agent platform; poses the long-term threat of fully automating the human-agent layer that Onepilot monetises, while today helping incumbents close the AI gap that differentiates Onepilot.
- Decagon: Series-stage AI customer-experience startup building generative-AI agents for enterprise support teams; competes for the same enterprise CX budget owners with a fully AI-native delivery model that could erode Onepilot's hybrid premium.
Direct peers
- Webhelp (Concentrix Group): French-origin CX/BPO specialist acquired by Concentrix, with strong EMEA presence and CX/tech-native positioning very similar to Onepilot, including AI-augmented agent delivery and mid-market enterprise GTM motion.
Market position
Strengths5 records
Weaknesses5 records
Key risks6 records
Key highlights7 records
Customer concentration
Eodom social profiles
Digital presenceEodom compliance and trust
Trust signalCompliance3 records
Eodom financial estimates
Financial estimateRevenue estimate
Valuation estimate
Eodom leadership team
Management profileNumber of profiles
Profiles1 record
Eodom funding detail
Funding detailFunding overview
Funding rounds1 record
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Eodom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Eodom
What does Eodom do?
Eodom provides customer relationship management services, offering businesses tools and capabilities to manage customer interactions, data, and relationships. The company is headquartered in Boulogne-Billancourt, France, and operates as a for-profit private firm founded in 2007 with 51-100 employees.
Is Eodom a public or private company?
Eodom is a private company. It is classified as venture growth investor backed and is currently operating.
When was Eodom founded?
Eodom was founded in 2007. It employs 51 to 100 people.
Where is Eodom based?
Eodom is headquartered in Boulogne-billancourt, France, in the Europe region.
How does Eodom make money?
One revenue line is on record: outsourced Customer Service.
Who are Eodom's main competitors?
Broad incumbents on record are Genesys, Concentrix, Teleperformance, Zendesk (under Hellman & Friedman / Permira ownership), Foundever (formerly Sitel/SYKES), TTEC (teleTech) and Majorel (now part of Concentrix). Emerging players are Cresta and Decagon. Webhelp (Concentrix Group) is listed as a direct peer.
Does Eodom have an API?
No public API is recorded for Eodom.