What UnityLink does

UnityLink Corporation (株式会社 ユニティリンク) is a privately-held Japanese IT services company founded in January 1996 and headquartered in Hakata-ku, Fukuoka, with a secondary sales/operations office in Kagoshima. The company delivers integrated IT infrastructure services to businesses and medical institutions across the Kyushu region of Japan, organized around five core service lines: business phone systems (installation, expansion, relocation, migration), network construction (optical lines, wired LAN, wireless LAN, VPN, IT equipment integration), IT operations and maintenance (telephone helpdesk and on-site engineer visits), on-site/resident system engineering (社内・院内SE) for enterprises and hospitals, and responsive WordPress-based web design. Its technology stack centers on Allied Telesis redundant VCS-compatible core switches for fault-tolerant gigabit backbones, Extricom channel blanket WLAN for seamless roaming in clinical environments, ESET endpoint security with managed virus-definition updates, TeamViewer for remote support, and NTT optical lines plus SAXA/Hitachi/Nakayo business phone hardware.

The business model is a mix of one-time project revenue (network and phone construction, web design builds, security camera installation), recurring managed services (IT support contracts, resident SE engagements, ongoing web maintenance), hardware resale, and professional services. Pricing is quote-based and not publicly disclosed; service packages are customized per site survey and scope. Customer acquisition is sales-led and inquiry-driven via phone and website contact forms, with no channel partners, resellers, or marketplace presence. The customer book is split between hospitals and medical institutions (including multiple National Hospital Organization sites and regional hospitals requiring EMR management, vendor coordination, and redundant network architectures) and a long tail of SMB and professional services clients (law offices, labor consultants, construction firms, cooperatives, welfare organizations) served primarily through web design and IT support engagements. The company holds a Privacy Mark certification (JIPDEC, granted July 2016), is led by Representative Director Itsu Nomura (名村 逸子), and has no disclosed external investors, parent company, or M&A activity.

Name

UnityLink

Legal name

株式会社 ユニティリンク

Website

https://unitylink.co.jp

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

UnityLink is a privately-held Fukuoka-based Japanese IT services firm (founded 1996) delivering integrated network construction, business phone, IT support, resident hospital/enterprise system engineering, WordPress web design, and security camera services to hospitals and SMBs across Kyushu.

Ownership category

akta.pro rank

Product category

IT Infrastructure Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)

akta.pro secondary industries

End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE), System Integration & Connectors (BPAMAOAC), Unified Communications (UCaaS) Apps (BPAMACAE)

Keywords

• IT infrastructure services
• Network construction services
• Managed IT services
• Business phone systems
• Hospital IT support

Headquarters

HQ city

Fukuoka-shi

HQ country

Japan

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. System & Network Consulting, Construction and Integration: Fees for designing and building network infrastructure (wired/wireless LAN, VPN, business phone systems, server/PC setup), including project-based construction contracts and ongoing IT equipment installation.
2. IT Operations and Maintenance Services: Ongoing IT support contracts providing telephone helpdesk, remote support via TeamViewer, and on-site service engineer visits for troubleshooting and maintenance of PCs, servers, printers, and network equipment.
3. System Engineering (社内・院内SE) — On-site/Regular IT Management: Providing resident or visiting information system administrators (internal/hospital SE) to companies and hospitals, acting as a single helpdesk contact point for troubleshooting, system management, and coordination with vendors.
4. Web Design and Website Management: Website design, construction, and ongoing maintenance services using WordPress CMS, including hosting/domain setup and post-launch update services, typically delivered as an integrated package.
5. Security Camera and Crime Prevention Systems: Installation and setup of security camera systems, including equipment supply, construction, and aftercare support — sold as an all-in-one package covering consultation, hardware recommendation, installation, and ongoing maintenance.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

UnityLink provides integrated IT infrastructure services for businesses and hospitals, covering business phone system installation, network design and construction (wired/wireless LAN, VPN, optical fiber), IT operations and maintenance, on-site or resident system engineering (including EMR coordination for medical institutions), responsive WordPress-based web design, and security camera/crime prevention systems. Services are delivered as a one-stop offering spanning consulting, design, construction, installation, and ongoing maintenance, primarily across the Kyushu region of Japan.

Product overview

UnityLink is an IT services company offering a comprehensive suite of technology solutions for businesses. The core portfolio centers on five interconnected service areas: Business Phone systems (installation, expansion, relocation), Network Construction (LAN/WLAN/VPN design and implementation), IT Engineering (operations and maintenance with telephone and on-site support), System Engineering (on-site IT administration for enterprises and hospitals), and Web Engineering (responsive website design and WordPress CMS development). These services are complemented by Security Support Services using ESET software and Remote Support capabilities via TeamViewer. The company specializes in integrated solutions combining telecommunications, networking, and IT management, with particular expertise serving medical institutions including electronic medical record system administration.

Differentiator

Problem solved

Functional benefit

Products and services

• Business Phone (ビジネスフォン) One-stop business telephone system services for offices, including new installation, expansion, relocation, and transfer. Covers optimal equipment selection, wiring design, implementation, and post-installation support, with offerings across NTT hikari phone (VoIP), SAXA, Hitachi, and Nakayo systems. Targeted at office environments requiring business phone setup, optical line migration, and ongoing telephony support.
• Network Construction (ネットワーク構築) Network infrastructure design and construction services covering optical fiber lines, wired LAN, wireless LAN, VPN, and IT equipment installation. Supports integration of PCs, tablets, servers, business phones, MFPs, and security cameras into a unified environment. Includes redundant core switch architecture and channel-blanket WLAN for high-reliability hospital deployments.
• IT Operations and Maintenance / IT Engineering (IT運用保守) Recurring IT support services providing telephone helpdesk, remote support via TeamViewer, and on-site service engineer visits for troubleshooting and maintenance. Covers internet, email, printer, data storage, security, PC故障, phone, network, and server issues. Delivered as ongoing managed services contracts for businesses and hospitals.
• System Engineering / On-site 社内・院内SE On-site or regular-visit information system administration for enterprises and hospitals. Acts as a single helpdesk contact point for troubleshooting, problem resolution, usage method improvement, and vendor coordination. Includes EMR system management for hospitals and IT administration for general enterprises; mitigates IT staffing turnover risk and reduces employment/training costs.
• Web Design / Web Engineering (Webデザイン) Responsive website design and development services optimized for PC, smartphone, and tablet. Builds WordPress CMS websites with SEO optimization and provides ongoing maintenance. Enables multi-user content updates from any internet-connected device. Targeted at hospitals, clinics, professional services firms, manufacturers, cooperatives, and welfare organizations.
• Crime Prevention / Security Camera Systems (防犯セキュリティ) Security and surveillance system services centered on security cameras (network cameras, dome cameras, gun-type cameras, all-sky cameras), CCTV recording systems, remote monitoring management, and anti-intrusion systems. Sold as an all-in-one package covering consultation, hardware recommendation, installation, and ongoing maintenance. Targeted at offices, retail stores, logistics/warehouses, rental properties, schools, and healthcare/long-term care facilities.
• Security Support Service (セキュリティサポートサービス) Virus protection management service using ESET Security software. Includes telephone support for virus definition updates and detection, and on-site support for initial response, data preservation, and virus removal. Sold as a standalone managed security service for client PC environments.
• Remote Support (リモートサポート) Remote technical support service using TeamViewer QuickSupport, allowing UnityLink engineers to access and troubleshoot customer systems remotely without on-site visits.

Quantifiable outcome

• Achieved uninterrupted wireless LAN coverage in hospital wards, enabling nurses to input patient data at bedside and doctors to access EMR including images on the same device — eliminating manual paper recording and re-entry at nurse stations.
• +3 more outcomes

Named customers36 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core.

• アライドテレシス (Allied Telesis)coreTechnology or IntegrationAllied Telesis is a network equipment manufacturer supplying core switches (VCS-compatible core switches) used in UnityLink's hospital network reconstruction projects. UnityLink deployed redundant pairs of Allied Telesis core switches in hospital backbone networks to enable gigabit-speed connectivity and path redundancy. Additionally, Allied Telesis wireless access points are used in consultation rooms and administrative offices where wired LAN is also available.
• エクストリ콤 (Extricom)coreTechnology or IntegrationExtricom is a wireless LAN system manufacturer whose channel blanket technology is used in UnityLink's hospital network projects. Unlike traditional cell planning, Extricom's system operates all access points on the same channel, enabling zero-lag, seamless handoff as mobile devices (tablets, laptops) move through hospital corridors — critical for ward environments where clinical staff rove frequently between patient rooms and nurse stations.
• ESET (セキュリティソフトウェア)coreTechnology or IntegrationESET is a global security software provider whose ESET Security product is recommended and deployed by UnityLink for client PC security. UnityLink provides installation with optimized configuration, telephone support for virus definition updates and threat detection, and on-site support for virus removal when telephone support is insufficient.
• NTT (日本電信電話)coreTechnology or IntegrationNTT provides telecommunications infrastructure (optical fiber lines, hikari phone VoIP service) that underpins UnityLink's business phone and network construction services. UnityLink offers business phone installation, optical line migration, and NTT hikari phone setup as part of its service portfolio.
• 電子カルテ・ベンダー (EMR System Vendors)coreTechnology or IntegrationVarious electronic medical record (EMR) system vendors are referenced as key partners in UnityLink's hospital SE service model. UnityLink engineers coordinate with EMR vendors during troubleshooting and issue resolution, acting as the hospital's IT liaison. The company also supports ASP-type EMR systems and VPN-based remote access for clinic-to-hospital EMR referrals (病診連携).

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• NS Solutions Corporation: Japanese system integrator serving manufacturing, finance, and healthcare with IT infrastructure and managed services. Comparable in delivering integrated IT services to regulated industries including hospitals, but operates nationally with thousands of engineers.
• Net One Systems Co., Ltd. Japanese network integrator specializing in enterprise networking, security, and cloud infrastructure. Comparable in network construction and integration but operates at much larger scale and across more verticals.
• USEN-NEXT GROUP / USEN ICT Solutions: Japanese group providing UCaaS, business phone, network, and IT services to SMEs and mid-market. Overlaps strongly with UnityLink's business phone and network construction lines but at national scale.
• Otsuka Corporation: Large Japanese system integrator and managed services provider covering network infrastructure, business communications, IT support, and document solutions. Comparable scope but with much broader national presence and product portfolio.
• KCCS Co., Ltd. (Kyocera Communication System): Japanese IT services subsidiary of Kyocera providing managed IT, network, and communication services to enterprises. Comparable as a multi-line IT services and business communications provider in Japan, though far larger in scale and national in scope.

Direct peers

• Software Service Inc. Japanese IT services company with strong focus on healthcare IT, including hospital information systems and EMR-related infrastructure. Most directly comparable to UnityLink's hospital SE and EMR coordination practice.
• ITFOR Inc. Japanese IT services firm offering network construction, IT operations, security, and on-site system engineering — essentially the same five-pillar integrated offering as UnityLink, serving Japanese enterprises and hospitals.
• JBS Corporation: Japanese managed IT services and cloud provider serving mid-market and enterprise customers. Comparable in offering infrastructure, helpdesk, and managed services as an integrated bundle, though at a larger scale.
• System Support Holdings Corporation: Japanese IT services company specializing in system infrastructure, cloud, and managed IT support for enterprises. Closely comparable service portfolio (infrastructure design, IT operations, managed services) and customer base (Japanese mid-market and enterprise).

Regional players

• ARTERIA Networks Corporation: Japanese network services provider offering fiber, VPN, and managed network services. Overlaps with UnityLink's network construction and VPN/cloud configuration work, though positioned more as a carrier than an integrator.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about UnityLink