Idomed

What Idomed does

Idomed is a French healthcare software company that operates a secure communication and teleconsultation platform for healthcare professionals and territorial health organizations. Founded around 2016, IDOMED MEDICAL SAS is headquartered in Issy-les-Moulineaux and markets a unified application combining end-to-end encrypted instant messaging, video teleconsultation (including assisted teleconsultations with nurses or pharmacists at the patient's side), secure document and photo sharing, and a dynamic shared territorial directory of healthcare professionals. The platform is HDS-certified, hosted on AWS in France, and compliant with RGPD, CNIL, and ASIP Santé requirements, allowing it to handle regulated health data in ways that consumer messaging tools cannot.

The core product is offered under a freemium SaaS model with individual tiers (Free, Basic at €5/month, Pro+ at €29/month) and custom multi-year contracts for organizations such as CPTS, MSP, EHPAD, and hospital services starting at €10K. Subscriptions for eligible physicians and nurses can be fully covered by Assurance Maladie subsidies, effectively reducing the end-user price to zero and shifting the monetization layer toward organization contracts. Distribution is hybrid: self-serve sign-up for individual professionals and a sales-assisted motion for territories, supplemented by embedded integrations with Weda (practice management) and Omnidoc (teleexpertise) that deliver workflow-native access.

The company has reported 15,000+ registered professionals and 97% user satisfaction, with deployments spanning at least seven French regions including Ile-de-France, Normandy, PACA, and La Réunion. Idomed is registered as an 'Entreprise de l'Économie sociale et solidaire' (social economy enterprise) with €130K of declared capital and no disclosed venture or private equity funding rounds. Leadership is focused on Vincent Lambert (President) and the company relies on regional health agencies (ARS), BPI France, accelerators (Wilco, EIT Health, Medicen, Cap Digital) and public-sector validation (2019 Ministry of Health award) for credibility and growth.

Name

Idomed

Legal name

IDOMED MEDICAL

Website

https://idomed.fr

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Idomed is a French HDS-certified healthcare SaaS that provides secure messaging, teleconsultation, and a territorial professional directory to physicians, nurses, pharmacists, and healthcare organizations (CPTS, MSP, EHPAD) across France, sold via freemium individual plans and custom multi-year organization contracts.

Ownership category

akta.pro rank

Product category

Healthcare Communication & Teleconsultation Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Virtual Visit & Video Conferencing APIs/SDKs (HIPAA-compliant) (HLALAKAA)

akta.pro secondary industry

EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD)

Keywords

• Secure healthcare messaging
• Teleconsultation platform
• Healthcare collaboration software
• Medical professional directory
• Health data compliance

Headquarters

HQ city

Roubaix

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription - Individual Plans: Monthly subscription tiers for individual healthcare professionals (Free, Basic at 5€/month, Pro+ at 29€/month). Free tier offers basic messaging features with limited teleconsultation. Paid tiers unlock higher usage limits and advanced features like patient payment collection.
2. Subscription - Organization Plans: Custom pricing for organizations (CPTS, MSP) based on number of professionals, starting from 10K€. Includes dedicated services such as activity indicator tracking, monthly usage reports, deployment support, and administrative tools.
3. Assurance Maladie Subsidization: Subscriptions may be fully covered through Assurance Maladie subsidies (for physicians via Forfait Structure indicator 6, for nurses via modernisation aid), making the service effectively free for eligible professionals.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Idomed provides a cloud-based healthcare communication platform that enables physicians, nurses, pharmacists, and territorial healthcare organizations (CPTS, MSP, EHPAD) to securely exchange messages, conduct video teleconsultations, and access a shared professional directory. The solution is hosted on AWS under French HDS certification, applies end-to-end encryption, and complies with RGPD/CNIL/ASIP Santé standards, replacing non-compliant consumer tools such as WhatsApp in clinical workflows.

Product overview

Idomed offers a unified healthcare communication platform combining three core services: secure instant messaging, teleconsultation via videoconference, and a territorial directory. The platform operates on a freemium model with three subscription tiers (Gratuit, Basic at €5/month, and Pro+ at €29/month). Add-on features include integrated patient payment processing via Stripe and an activity dashboard for organizations. The product is accessible across smartphones, tablets, and computers, with specific pricing and features for CPTS and MSP organizations starting at €10K.

Differentiator

Problem solved

Functional benefit

Products and services

• Idomed Platform Unified, cloud-based healthcare communication platform featuring end-to-end encrypted instant messaging, multi-party video teleconsultation (physician-patient, assisted, and multidisciplinary RCP), a dynamic shared territorial directory of healthcare professionals, secure document and prescription sharing, activity dashboards, and integrated patient payment collection. Sold to individual healthcare professionals (freemium: Free, Basic, Pro+) and to healthcare organizations (CPTS, MSP, EHPAD, hospital services) via custom enterprise contracts.

Quantifiable outcome

• 97% user satisfaction rate
• +3 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core, major and minor.

• WedacoreTechnology or Integration · 16 May 2025Integration allowing Weda users to access Idomed without leaving the Weda interface. Weda MSP users receive free access to Idomed Basic as part of their Weda subscription, enabling secure messaging within existing practice management workflows.
• OmnidoccoreTechnology or Integration · 29 September 2020Interoperability partnership enabling Idomed users to request teleexpertise from specialist physicians through Omnidoc platform directly from the Idomed application. The integration provides a seamless workflow for general practitioners to consult specialists while maintaining secure, compliant data exchange.
• ARS Ile-de-FrancemajorStrategic or Co-development PartnerRegional health agency partner supporting pilot projects and telemedicine initiatives in the Ile-de-France region, including the initial experimentation with dependent patient teleconsultations.
• Sextant 76majorStrategic or Co-development PartnerCollective of healthcare professionals in Le Havre territory (created February 2019) that chose Idomed as their common telemedicine solution after collective evaluation process involving 120+ professionals at November 2019 forum.
• Region Ile-de-FranceminorOthersRegional council supporting digital health initiatives and healthcare organization projects in Ile-de-France.
• BPI FranceminorOthersFrench public investment bank supporting innovative companies in digital health sector.
• WilcominorOthersHealthcare innovation accelerator supporting digital health startups.
• EIT HealthminorOthersEuropean Institute of Innovation and Technology Health initiative supporting healthcare innovation projects.
• MedicenminorOthersParis Region health innovation cluster supporting medtech and digital health companies.
• Cap DigitalminorOthersParis region digital innovation cluster supporting digital transformation in various sectors including health.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Livi (Practice Plus Group): European telehealth incumbent operating in France with teleconsultation and patient messaging. Competes in the same French teleconsultation market but as a pan-European player with broader scope than Idomed.
• Cegedim Logiciels Médicaux: Major French healthcare IT vendor offering practice management, EHR, and telehealth (Maiia). Indirect incumbent competitor with broader software footprint encompassing Idomed's coordination and messaging niche.

Emerging players

• TokTokDoc: French telehealth startup providing teleconsultation solutions tailored to EHPADs, hospitals, and care facilities. Closely comparable to Idomed's EHPAD/assisted teleconsultation use cases.
• Ordoclic: French platform connecting patients and healthcare professionals for teleconsultation and care coordination. Emerging peer in Idomed's target segments of liberal professionals and care structures.

Direct peers

• Qare: French teleconsultation service offering video consultations and secure messaging between physicians and patients. Directly competes in the French teleconsultation and secure messaging space Idomed targets.
• Doctolib: France's dominant telehealth and appointment-booking platform offering patient booking, teleconsultation, and messaging. Directly competes with Idomed in French physician teleconsultation and patient communication, but at much larger scale.
• Maiia (Cegedim): Cegedim-owned French telehealth platform providing teleconsultation, agenda, and patient management for healthcare professionals. Directly competes with Idomed's teleconsultation and coordination use cases, especially for individual practitioners and small structures.
• Hellocare: French telehealth provider focused on teleconsultation and connected-care workflows for healthcare professionals. Overlaps with Idomed's video consultation and professional coordination offerings in France.

Others

• Omnidoc: French teleexpertise platform enabling physician-to-specialist asynchronous consultations. Listed as an Idomed integration partner; adjacent/ecosystem player rather than direct competitor.
• Weda: French practice-management software for healthcare professionals, with Idomed embedded via 2025 partnership. Adjacent ecosystem player that is also a distribution channel for Idomed.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/idomedtlm
• YouTubeyoutube.com/channel/UCUh0kqndEHpmm58VluzkaGA?reload=9
• LinkedInlinkedin.com/company/idomed

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Idomed