Hellocare
Hellocare operates a French consumer teleconsultation platform (Hellocare/Hellocare Pro) for patients and practitioners across France, alongside hellocare.ai, an AI-assisted smart hospital platform deployed across 70+ US health systems with Mayo Clinic co-developed ambient clinical intelligence and Epic EHR integration.
- Company typePrivate
- Founded2016
- HeadquartersLa Ciotat, France
- Headcount11–50
- GTM typeB2B and B2C
- OfferingSoftware
What Hellocare does
Hellocare operates two distinct telehealth businesses under a shared brand. The original French business, headquartered in Cassis, France and founded in 2016, is a consumer-facing teleconsultation platform enabling patients across France to book in-office or video appointments with generalists and specialists (including dietitians and hypnotherapists), with same-hour availability, centralized medical document storage, prescription management, and pharmacy connectivity. Pricing is set per consultation — €25 for generalist video visits, with specialists setting independent rates — and the platform operates both a patient-facing consumer product (Hellocare) and a practitioner-facing practice management tool (Hellocare Pro), with data hosted domestically in France.
The second business, branded hellocare.ai, is an enterprise B2B platform that transforms hospital rooms into AI-assisted smart care environments. Deployed across 70+ US health systems including AdventHealth, Reid Health, and WVU Health System, the platform provides AI-assisted virtual nursing, ambient clinical intelligence (co-developed with Mayo Clinic), and telehealth capabilities running natively on Epic MyChart Bedside TV. The company generates revenue through hospital technology licensing (subscription/enterprise SaaS) on the US side and per-consultation service fees on the French side. Strategic investors including HealthQuest Capital, Mayo Clinic, Bon Secours Mercy Health, and UCHealth have funded a $47 million round in April 2025 to accelerate US health system expansion. The company is led by CEO William Benichou and COO Mathilde le Rouzic.
Hellocare firmographics
Firmographics- Name
- Hellocare
- Legal name
- Hellocare
- Website
- https://hellocare.com
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Hellocare operates a French consumer teleconsultation platform (Hellocare/Hellocare Pro) for patients and practitioners across France, alongside hellocare.ai, an AI-assisted smart hospital platform deployed across 70+ US health systems with Mayo Clinic co-developed ambient clinical intelligence and Epic EHR integration.
- Ownership category
- akta.pro rank
Hellocare industry classification
Industry- Product category
- Telehealth / Virtual Care Platform
- NAICS
- Ambulatory Health Care Services (621), Other Ambulatory Health Care Services (6219)
- SIC
- Services-Health Services (8000), Services-Prepackaged Software (7372), Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)
- akta.pro secondary industries
- Primary Care & General Medicine Virtual Care (HLALAAAA), Medical Device Connectivity & Interoperability Middleware (MDI, EHR/HL7/FHIR Integration) (HLACAPAJ)
Keywords
Where Hellocare is headquartered
LocationHeadquarters
- HQ city
- La Ciotat
- HQ country
- France
- HQ region
- Europe
Offices1 record
Markets served
Hellocare business model
Business model- GTM type
- B2B and B2C
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Teleconsultation Service Fees: Hellocare (France) generates revenue through patient payments for video consultations and in-office appointments. Patients pay per consultation, with prices ranging from €25 for generalist consultations to €130 for specialist hypnotherapy sessions. The platform connects patients with independent practitioners.
- Hospital Technology Licensing: hellocare.ai licenses its AI-assisted smart hospital platform to health systems. The company expanded its funding round to include Mayo Clinic as an investor, with deployment across over 70 health systems, suggesting enterprise licensing as a primary revenue stream.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Generalist consultation (video) — €25 |
| Unit Pricing | Pay-as-you-go | Dietitian consultations — €25 to €65 per session |
| Unit Pricing | Pay-as-you-go | Hypnotherapist consultations — €35 to €137.50 per session |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
Hellocare product offering
Product offeringCore offering
Hellocare is a French telehealth platform enabling patients to book and conduct video or in-person medical consultations with generalists and specialists, centralizing medical documents, prescriptions, and pharmacy connectivity. Its companion hellocare.ai platform provides AI-assisted smart hospital room technology with ambient clinical intelligence for US health systems, deployed across 70+ hospitals with native Epic MyChart Bedside TV integration.
Product overview
Hellocare operates as a dual-product telehealth platform consisting of the Hellocare consumer app for patient consultations (offering video and in-office appointments, document management, and pharmacy connectivity) and Hellocare Pro for healthcare professionals (providing connected patient records and practice automation). Separately, hellocare.ai represents the company's AI-powered hospital platform focused on smart room technology, ambient clinical intelligence, and virtual care delivery for health system deployments.
Differentiator
Problem solved
Functional benefit
Products and services
- Hellocare (Consumer Telehealth App) Consumer-facing telehealth platform enabling patients in France to book and conduct video or in-person medical consultations with generalists and specialists (dietitians, hypnotherapists, etc.). Centralizes medical documents, prescriptions, and pharmacy connectivity. Available 7 days a week with appointments often within the hour, priced from €25 per consultation.
- Hellocare Pro (Practitioner Platform) Professional platform for independent healthcare practitioners in France providing connected patient records, administrative task automation, appointment management, and digital presence. Practitioners set their own consultation fees (e.g., €25–€137.50 per session).
- hellocare.ai (AI Hospital Platform) AI-powered smart hospital platform that transforms patient rooms into connected care environments. Enables AI-assisted virtual nursing, ambient clinical intelligence (co-developed with Mayo Clinic), telehealth integration, and continuous patient monitoring. Runs natively on Epic MyChart Bedside TV and is available in the Epic Toolbox. Deployed across 70+ US health systems including AdventHealth, Reid Health, and WVU Health System.
Quantifiable outcome
- Appointments available within the hour on Hellocare (France)
- +2 more outcomes
Companies that use Hellocare
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
Hellocare technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability5 records
Feature4 records
Hellocare partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and flagship.
- Epic SystemscoreEpic MyChart Bedside TV now runs natively on hellocare.ai devices and is available in the Epic Toolbox, enabling seamless integration between hellocare.ai's smart hospital platform and Epic's EHR ecosystem used by hundreds of US hospitals.
- Mayo ClinicflagshipMayo Clinic entered a collaboration with hellocare.ai in June 2025 for an AI co-innovation project focused on ambient clinical intelligence to enhance healthcare delivery and patient outcomes. Mayo Clinic also joined hellocare.ai's expanded funding round as a new investor, supporting deployment across numerous health systems. This is the most prominent strategic partnership for hellocare.ai.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Hellocare competitors and assessment
Company assessmentDirect peers
- Artisight: Artisight provides an AI-powered smart hospital platform combining sensors, computer vision, and ambient intelligence for virtual nursing and inpatient monitoring. It is the most directly comparable peer to hellocare.ai, addressing the same health-system buyers with overlapping virtual care and ambient clinical workflows.
- Caregility: Caregility offers a virtual care platform deployed across US health systems for inpatient telehealth, virtual nursing, and tele-ICU workflows. It competes head-to-head with hellocare.ai for enterprise health system contracts in smart-room and virtual nursing use cases.
- Doctolib: Doctolib is the dominant French telehealth and appointment-booking platform for patients and practitioners. It is the most directly comparable peer to Hellocare's French DTC teleconsultation business, sharing the same booking, video consultation, and practice management model at much larger scale.
- Qare: Qare is a French teleconsultation platform offering video appointments with generalists and specialists. It directly competes with Hellocare France for the same consumer and practitioner audience in the French telehealth market.
- Hicuity Health: Hicuity Health provides tele-ICU, tele-acute, and virtual nursing services to US hospitals. It is a direct peer in the provider-integrated virtual care segment that hellocare.ai targets with its smart-room and ambient clinical intelligence platform.
Emerging players
- Augmedix: Augmedix offers AI-powered ambient medical documentation and clinical note generation for health systems and physicians. It overlaps with hellocare.ai's ambient clinical intelligence capabilities built with Mayo Clinic, though Augmedix focuses primarily on documentation rather than full smart-room virtual care.
- Biofourmis: Biofourmis provides AI-driven remote patient monitoring and virtual care for hospital-at-home and post-acute use cases. It overlaps with hellocare.ai's virtual care and ambient monitoring positioning, particularly around continuous monitoring workflows.
Broad incumbents
- Commure: Commure is a healthcare technology platform consolidating clinical, operational, and AI tooling for health systems. It competes with hellocare.ai as a broader incumbent aggregating ambient documentation, workflow, and EHR-adjacent AI capabilities into health-system contracts.
- Teladoc Health: Teladoc Health is the largest publicly traded telehealth and virtual care provider, with offerings spanning DTC virtual care, provider-integrated platforms, and chronic care management. It is a broad incumbent that competes indirectly with both Hellocare France (DTC teleconsultation) and hellocare.ai (provider-integrated virtual care).
Regional players
- Livi (Doccla): Livi operates a European teleconsultation platform with a strong presence in France, partnering with Assurance Maladie for reimbursed video consultations. It is a regional peer to Hellocare France in the reimbursed teleconsultation segment, though it does not compete in hellocare.ai's US hospital platform business.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Hellocare social profiles
Digital presenceHellocare financial estimates
Financial estimateRevenue estimate
Valuation estimate
Hellocare leadership team
Management profileNumber of profiles
Profiles2 records
Hellocare funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Hellocare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Hellocare
What does Hellocare do?
Hellocare is a French telehealth platform enabling patients to book and conduct video or in-person medical consultations with generalists and specialists, centralizing medical documents, prescriptions, and pharmacy connectivity. Its companion hellocare.ai platform provides AI-assisted smart hospital room technology with ambient clinical intelligence for US health systems, deployed across 70+ hospitals with native Epic MyChart Bedside TV integration.
Is Hellocare a public or private company?
Hellocare is a private company. It is classified as venture growth investor backed and is currently operating.
When was Hellocare founded?
Hellocare was founded in 2016. It employs 11 to 50 people.
Where is Hellocare based?
Hellocare is headquartered in La Ciotat, France, in the Europe region.
How does Hellocare make money?
Two revenue lines are on record. Teleconsultation Service Fees are the primary driver. The others are hospital Technology Licensing.
Who are Hellocare's main competitors?
Direct peers on record are Artisight, Caregility, Doctolib, Qare and Hicuity Health. Emerging players are Augmedix and Biofourmis. Broad incumbents are Commure and Teladoc Health. Livi (Doccla) is listed as a regional player.
Does Hellocare have an API?
No public API is recorded for Hellocare.
What industry is Hellocare in?
Hellocare's product category is Telehealth / Virtual Care Platform. Its primary akta.pro industry code is HLACAFAH, Virtual Nursing, Telemonitoring & Command Center Platforms, with a secondary code of HLALAAAA, Primary Care & General Medicine Virtual Care. Its NAICS code is 621 and its SIC code is 8000.