Silk Informatique

What Silk Informatique does

Silk Informatique, operating as EIG Santé, is a French private software vendor (SAS, owned by EIG SAS, Courbevoie) that develops and markets the éO suite of medical and medico-social practice management applications for the French healthcare market. The company's core products are éO Médecin (general and specialist medical practice management), éO Addictions (CSAPA and CAARUD addiction treatment centers), éO MSP (multi-professional health centers with e-santé V2 niveau avancé certification), and éO Hébergement (emergency housing and stabilization facilities), supplemented by add-on modules for nursing, physiotherapy, electronic claims (éO FSE), and regulatory reporting (RECAP/OFDT, DGS activity reports, CPAM quarterly reporting). The platform is built on a proprietary 4D SQL database and development environment with client-server architecture and runs on both Windows and Mac OS, differentiating it within a Windows-dominated French EHR market.

The company monetizes through one-time software licensing, recurring technical support and maintenance subscriptions, professional training services delivered through its own facilities and partner networks (SFTG, MG FORM, FFMSP), and a small educational CD-ROM line (ANOFEL for parasitology and mycology). The éO suite holds an unusually dense stack of French healthcare certifications — LAP, SESAM-Vitale CDC 1.40, DMP, MSSanté, HPRIM, e-santé V2 niveau avancé, and the DRC 2016 label — and integrates with Carte Vitale, SESAM-Vitale, and national reporting pipelines, making it a deeply compliance-oriented offering rather than a general-purpose EHR. Distribution is sales-led and direct to healthcare facilities across metropolitan France, supported by formal endorsement partnerships with F3A (addiction medicine federation, since 2005), SFTG (general medicine, since 1997), and CISP Club, plus active participation in industry conferences and a recurring training program across multiple French cities.

The operation is small and privately held under EIG SAS, with no disclosed headcount, revenue, or external funding. Christian SIMON serves as Director of Development and Jérémie MINEAUX as legal representative of the parent. The strategic posture is one of steady maintenance of a niche, certification-led franchise in specialty clinical segments (addiction treatment, multi-professional health centers, emergency housing, medical education) rather than expansion into broader EHR competition.

Name

Silk Informatique

Legal name

EIG Santé

Website

https://silk-info.com

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

Silk Informatique (EIG Santé) is a French private software vendor that develops the éO suite — practice management applications for medical practices, CSAPA/CAARUD addiction centers, multi-professional health centers, and emergency housing facilities — built on a proprietary 4D platform with dense French healthcare regulatory certifications.

Ownership category

akta.pro rank

Product category

Healthcare Practice Management Software

NAICS

Software Publishers (5132), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000), Services-Computer Programming Services (7371)

akta.pro primary industry

Medication Pricing, Copay Assistance & Patient Financial Support Tools (HLACAKAN)

Keywords

• Medical practice software
• Healthcare management software
• Addiction treatment software
• Medical record management
• Medico-social software

Headquarters

HQ city

Angers

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Medical Software Licensing: Sale and licensing of éO medical practice management software suite including éO Médecin, éO Addictions, éO MSP, and éO Hébergement for healthcare and addiction treatment facilities in France.
2. CD-ROM Educational Products: Sale of ANOFEL CD-ROM educational products in parasitology and mycology with tiered pricing based on quantity (30€ for 1-4 units, decreasing to 20€ for 50+ units).
3. Training Services: Professional training programs for éO software users including initiation, advanced, and super-user courses conducted in various cities including Paris, Angers, Nantes, and others.
4. Technical Support and Maintenance: Hotline telephone and e-mail support, remote assistance, documentation, practical sheets, technical notes, and software updates as part of service agreements.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Silk Informatique develops, markets and supports the éO suite of medical and medico-social practice management software for French healthcare providers, including éO Médecin for GPs/specialists, éO Addictions for CSAPA/CAARUD centers, éO MSP for multi-professional health centers, and éO Hébergement for emergency housing services. The company also sells standalone products including the eAnofel parasitology educational tool and GEM multimedia space management software, complemented by professional training and technical support services.

Product overview

Silk Informatique develops and markets the éO software suite, a comprehensive platform of medical and medico-social practice management applications. The core products include éO Médecin (general/specialist medical practice management), éO Addictions (addiction treatment center management), éO MSP (multi-professional health center software), and éO Hébergement (emergency housing center management). Additional modules extend the platform for nursing, physiotherapy, electronic claims (FSE), regulatory reporting (RECAP, DGS), and various clinical assessment questionnaires. The éO platform is built on 4D database technology and operates across Windows and Mac OS environments, with client-server architecture. The company also produces standalone products including eAnofel (educational tool for parasitology/mycology) and GEM (multimedia space management). All éO products implement healthcare standards including HPRIM, SESAM-Vitale, DMP, and LAP certifications.

Differentiator

Problem solved

Functional benefit

Products and services

• éO Médecin Medical practice management software for general practitioners and specialists, providing structured patient record management, consultations, prescriptions, appointments, and billing. Supports both Windows and Mac OS platforms. Certified LAP (Logiciel d'Aide à la Prescription), Label DRC 2016, and integrates with SESAM-Vitale, DMP, MSS, TLSI, Banque Claude Bernard drug database.
• éO Addictions Specialized software for addiction management in CSAPA and CAARUD facilities, handling patient files, addiction tracking, social/medical follow-up, and regulatory reporting (RECAP, DGS reports). First software officially sponsored by F3A. Includes harm reduction activities, stock management for substitution products, and integrated evaluation questionnaires (CAST, DETA-CAGE, HAMILTON 17).
• éO MSP (Maison de Santé) Multi-professional health center management software for multi-disciplinary practices, maisons de santé, and care poles. Includes advanced patient dossier management with CISP classification and DRC (Dictionnaire des Résultats de Consultation) integration. Labeled e-santé level 2 advanced for coordinated care facilities.
• éO Hébergement Software for emergency housing and stabilization center management (CHRS, UHU, CHU), handling housing admissions, social follow-up, financial tracking, and statistical reporting for shelter and social reintegration services. Combines social and medical follow-up capabilities.
• eAnofel (CD-ROM) Educational CD-ROM and online tool for parasitology and medical mycology, developed in partnership with the Association Française des Enseignants de Parasitologie et Mycologie Médicale (ANOFEL). Sold via online storefront with tiered volume-based unit pricing (20-30€ per unit) and international shipping.
• GEM (Gestion Espaces Multimédia) Multimedia space management software for internet cafes, training centers, and public access points, handling client management, billing, reservations, inventory management, and statistics.

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core, flagship and minor.

• F3A (Fédération des Acteurs de l'Alcoologie et l'Addictologie)coreStrategic or Co-development Partner · 1 January 2005Formal partnership convention between F3A and SILK Informatique for co-development of éO Addictions software. F3A provides medical content recommendations, participates in development commissions meeting twice yearly, and offers preferential pricing to member structures. éO Addictions is the first software officially sponsored by F3A.
• SFTG (Société de Formation Thérapeutique du Généraliste)coreStrategic or Co-development Partner · 1 January 1997Long-standing partnership since 1997 for éO software used in general medicine practice. SFTG participates in development recommendations and provides training venues and programs for éO Médecin and éO MSP users.
• CISP ClubflagshipStrategic or Co-development PartnerCISP Club recommends éO software and participates in the CISP (Classification Internationale des Soins Primaires) standardization, which éO integrates for coding of acts and pathologies.
• HPRIM AssociationcoreTechnology or IntegrationEIG Santé is a member of the HPRIM association, sharing the vision of communicating information systems. éO implements HPRIM standards for data exchange with biology and medical report systems.
• OVHminorOthersWeb hosting services provider for EIG Santé websites, with servers located at 2 rue Kellermann, 59100 Roubaix, France.

Scale indicators3 records

Recent moves2 records

Expansion highlights5 records

Direct peers

• Maincare Solutions: French health-IT vendor offering practice management and care-coordination software for ambulatory and hospital settings, with strong positioning in multi-professional structures – comparable to éO MSP for maisons de santé and poles de santé.
• Prokov Editions: French publisher of medical practice management and accounting software sold into French GPs and specialists. Directly comparable to éO Médecin in the same SMB physician segment with similar French regulatory integrations.
• Crossway: French developer of medical record and health-data exchange software used in coordinated-care structures. Compares to éO MSP on multi-professional record management and CISP/DRC integration.
• Evolucare: French specialized health-IT vendor with practice-management and medico-social products targeting addiction, mental health, and social-care facilities – a close comparable to éO Addictions and éO Hébergement for CSAPA/CAARUD and emergency-housing customers.
• Cegedim: Major French vendor of practice management and EHR software (CLM, Medica) used by GPs, specialists, and pharmacies nationwide – directly competes with éO Médecin for the same French physician buyers with overlapping LAP/SESAM-Vitale compliance capabilities.

Broad incumbents

• Doctolib: France's dominant healthcare booking and teleconsultation platform expanding into practice-management features (Doctolib Pro). Overlaps with éO Médecin's GP/specialist buyer base but operates at vastly greater scale with a cloud-native, consumer-grade UX.
• CompuGroup Medical (France): European health-IT group with a French subsidiary offering practice management and EHR software. Competes broadly with éO's GP and specialty products across multiple EU markets but with much deeper resources.

Others

• Banque Claude Bernard (BCB Dexther): Pharmaceutical database provider whose data éO integrates for medication safety and prescribing. Functions as a data-vendor ecosystem player underpinning éO Médecin's prescription workflows.
• Vidal: France's authoritative drug-database reference integrated into éO for prescription aid. Functions as an enabling data vendor rather than direct competitor, but its presence illustrates the prescription-decision-support ecosystem éO plugs into.

Emerging players

• Doctolib Pro / Medaviz: Emerging French platforms wrapping teleconsultation and basic practice tools around the Doctolib stack. They chip away at the GP workflow layer where éO Médecin sells today, though with less depth in addiction/addiction/social workflows.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/pages/SILK-Informatique/143289172078

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Silk Informatique