The Results Companies

What The Results Companies does

The Results Companies, operating commercially as ResultsCX, is a privately held Customer Experience (CX) management services provider founded in 1990 and headquartered in Fort Lauderdale, Florida. The company delivers managed CX solutions to 165+ global enterprise brands across six primary verticals — Healthcare, Telecom & Media, Retail & E-commerce, Technology, Banking/Financial Services & Insurance, and Utilities. Service delivery is organized around three business-outcome pillars (Revenue Acceleration, Cost Optimization, and Enhanced Experience) and supported by 26,000+ employees across nine delivery geographies: the United States, Honduras, Mexico, Philippines, India, Bulgaria, the United Kingdom, Ireland, and South Africa, with a work-from-home option. The revenue model is enterprise managed services, sold through direct field sales teams to large global brands via custom multi-year contracts; specific pricing is not publicly disclosed.

The company's technology stack centers on the proprietary SupportPredict AI suite (Genius for predictive support, a Self Learning Knowledgebase, Agent AI, and Self Service & Bots), complemented by IntelliAgent for workforce optimization, NPS Predictor, Speech Analytics, AI Operations & Bots, Omnichannel CX, Social Experience Management, and the recently launched Complaints360 platform for regulated organizations. AI capabilities span natural language processing, predictive analytics, process automation, knowledge retrieval, and generative AI, layered on top of human-delivered service. The platform-plus-services model is complemented by dedicated analytics and consulting offerings (speech analytics, customer journey mapping, business process optimization) and a specialized Healthcare CX service line covering member engagement, care management, CMS Stars optimization, claims, and risk & compliance.

The company is led by founder/Chairman Robert Rapp and CFO Don Norsworthy, and positions itself as a purpose-led, people-first organization. It is certified as a Great Place to Work across all eight delivery countries, has been recognized by Everest Group as a Leader in the 2026 Healthcare CXM PEAK Matrix and a Major Contender in the CXM Services PEAK Matrix for three consecutive years, and was named Overall Winner in the 2026 Fortress Cybersecurity Awards. The company has executed two disclosed acquisitions (Corporate Call Center in 2016, USA800 in 2017) and is privately held with no disclosed parent, private equity sponsor, or institutional investor.

Name

The Results Companies

Legal name

ResultsCX

Website

http://www.theresultscompanies.com

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

The Results Companies (d/b/a ResultsCX) is a privately held customer experience management provider founded in 1990, serving 165+ global enterprise brands across Healthcare, Telecom, Retail, BFS, and Technology verticals with AI-enabled managed CX services and proprietary software delivered through 26,000+ employees in eight countries.

Ownership category

akta.pro rank

Product category

Customer Experience Management Services

NAICS

Telephone Call Centers (56142), Management Consulting Services (54161), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Customer Experience (CX) Quality, Training & Workforce Management (WFM) (BPAAAAAJ), Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK), Customer Experience (CX) & Journey Strategy (MPAAAFAI)

Keywords

• Customer experience management
• Outsourced contact center services
• AI-powered CX solutions
• Business process outsourcing
• Enterprise CX services

Headquarters

HQ city

Fort Lauderdale

HQ country

United States

HQ region

North America

Offices10 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. CX Solutions and Services: ResultsCX provides customer experience solutions to global brands, generating revenue through service contracts with enterprise clients. The company blends skilled people with industry-specific processes and advanced technologies to deliver measurable business outcomes across revenue acceleration, cost optimization, and enhanced customer experience.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels6 records

Core offering

The Results Companies (operating as ResultsCX) is a global Customer Experience Management (CXM) services provider that delivers outsourced contact center, digital CX, and back-office support to enterprise brands. It blends skilled people with industry-specific processes and AI-powered technology (including the SupportPredict suite, IntelliAgent, and Speech Analytics) to deliver measurable business outcomes across revenue acceleration, cost optimization, and enhanced customer experience. The company serves 165+ global brands across healthcare, telecom & media, retail, technology, banking/financial services, and insurance through delivery centers in the US, Latin America, EMEA, and Asia Pacific.

Product overview

ResultsCX is a digital customer experience solutions provider operating a platform-plus-services model. The company offers a comprehensive portfolio of CX services organized around three pillars: Revenue Acceleration (Sales Acceleration, LTV Maximization), Cost Optimization (IntelliAgent, Workforce Management, AI & Data Ops), and Enhanced Experience (NPS Predictor, Churn Reduction, FCR Booster). Core service lines include Digital CX with the AI-powered SupportPredict suite (Genius, Self Learning Knowledgebase, Agent AI, Self Service & Bots), Resolution-Centered CX (Customer Care, Technical Support, Billing & Collections), Analytics & Consulting (Speech Analytics, Business Transformation), and specialized Healthcare CX services. The company also offers Complaints360 as a standalone product for regulated organizations. Services are delivered globally across 165+ brands through a multi-geography footprint spanning the US, Latin America, EMEA, and Asia.

Differentiator

Problem solved

Functional benefit

Brands

• SupportPredict: AI-powered customer support platform including Genius, Self Learning Knowledgebase, Agent AI, and Self Service & Bots modules
• IntelliAgent
• Complaints360

Products and services

• Digital CX Core digital customer experience services combining Omnichannel CX, AI Operations & Bots, Social Experience Management, and the SupportPredict AI suite (Genius, Self Learning Knowledgebase, Agent AI, Self Service & Bots) for enterprise clients.
• Resolution-Centered CX Customer service operations including Customer Acquisition, Customer Care & Retention, Account Management, Complaints Management, Technical Support, Billing & Collections, and Back Office Processing.
• Analytics & Consulting Data-driven consulting services including Data Visualization, Advanced Analytics, Speech Analytics, Business Process Optimization, Business Transformation, and Customer Journey Mapping for enterprise clients.
• Healthcare CX Specialized healthcare customer experience services for payers and providers, including Member Onboarding, Member Engagement, Network Engagement, Care Management, Claims Management, Risk & Compliance, CMS Stars optimization, and Patient Access.
• Complaints360 A comprehensive complaints management solution for regulated organizations that helps improve complaint outcomes and operational excellence.
• Revenue Acceleration Solutions focused on revenue growth including Sales Acceleration and LTV Maximization to drive sales through omnichannel engagement and analytics.
• Cost Optimization Cost optimization services including IntelliAgent, Workforce Management, Process Consulting & Excellence, AI & Data Ops, Performance Analytics, and Agent Health & Wellness.
• Enhanced Experience Experience enhancement solutions including Omnichannel & Intelligent Steering, NPS Predictor, Churn Reduction, and FCR Booster to integrate digital and voice engagement.
• Proxy Voting Services Proxy voting and shareholder engagement services for solicitors and infrastructure & operations providers.

Quantifiable outcome

• Streaming media brand achieved cost savings and reduced AHT by 12%
• +2 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature11 records

Partnerships

One partnership is on record.

• Technology PartnerscoreTechnology or IntegrationResultsCX maintains partnerships with technology providers for AI, analytics, cloud infrastructure, and customer experience platforms. The company lists Technology Partners on its website though specific partner names are not detailed in the provided content.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Alorica: Privately-held CX solutions provider with global delivery capabilities across multiple verticals including healthcare, financial services, and retail — direct competitor for enterprise CX outsourcing contracts.
• TTEC Holdings: Customer experience technology and services company combining AI-enabled CX platform with global contact center delivery — directly comparable hybrid platform-plus-services model with similar enterprise target market.
• Concentrix: Major CX and digital solutions provider with deep vertical specializations (including healthcare, BFS, technology) — closely comparable to ResultsCX across service offerings, verticals, and global delivery model.
• Foundever: Formed from merger of Sitel and IBEX, Foundever is a global CX outsourcing leader serving enterprise clients across multiple verticals — directly competitive with ResultsCX in contact center operations and CX transformation.
• Sutherland Global: Digital transformation and CX services company with global delivery footprint — closely comparable across omnichannel contact center, AI-enabled operations, and vertical specialization in healthcare, BFS, and telecom.
• Teleperformance: Largest global CX/BPO outsourcer serving enterprise clients across healthcare, telecom, retail, and BFS — directly comparable omnichannel contact center model with global delivery footprint.
• TaskUs: Digital outsourcing provider specializing in CX, content moderation, and trust & safety — comparable enterprise customer base with emphasis on technology-enabled delivery and similar vertical mix.

Broad incumbents

• Conduent: Business process services and solutions provider with significant CX, healthcare, and BFS practices — broader incumbent with overlapping capabilities though less specialized than ResultsCX's pure-play CX focus.
• Genpact: Global professional services firm with extensive CX, digital operations, and analytics practices — competes with ResultsCX's Analytics & Consulting and healthcare CXM offerings as part of a broader transformation portfolio.
• Cognizant: Large IT and digital services firm with a significant CX, healthcare, and BFS practice — broader incumbent that competes for enterprise CX transformation deals though not a pure-play contact center outsourcer.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@ResultsCX
• Facebookfacebook.com/the-results-companies-427879619376
• LinkedInlinkedin.com/company/the-results-companies
• Instagraminstagram.com/resultscx

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Results Companies