Filassistance International

What Filassistance International does

Filassistance International is a France-based, B2B2C assistance services provider wholly owned by CNP Assurances, operating from Saint-Cloud with a multidisciplinary team of doctors, psychologists, social workers, and assistance coordinators delivering 24/7 multilingual support (seven languages). The company was created in 2000 by CNP Assurances, merged with sister entity Garantie Assistance in 2017, and became fully owned by CNP in 2022 after CNP acquired Swiss Life's minority stake. It is regulated by the ACPR and reports annually under Solvency II (SFCR/RSSF), serving a defined perimeter of insurance, mutual, broker, bancassurance, and benefit-institution partners who embed Filassistance's assistance offerings inside their own contracts.

Filassistance organizes operations into three Business Units covering Healthcare and Medical Assistance, Roadside Assistance, and Services and Solutions. Core product lines include Health, Travel/Mobility/Repatriation, Vehicle, and Home assistance. Differentiating add-on modules comprise teleconsultation (24/7 generalist and specialist access), second medical opinion (written expert opinion within 7 days), connected teleassistance for seniors (tablet, fall-detection bracelet, geolocated watch), medico-social concierge services, and social fund management. Modular solutions address pre- and post-hospitalization, serious illnesses, caregiver support, life accidents, borrower insurance assistance, and legal protection. Digital innovations include My Fil@ssist, a web app for real-time tracking of automotive assistance requests (launched 2023), and Fil@hospi, a proactive pre/post-hospitalization device with outbound physician calls (launched 2019). The provider network comprises 6,500-10,000 service providers across France.

The revenue model is a B2B subscription arrangement: insurance partners pay per-beneficiary or premium-based recurring fees, with custom quotations negotiated annually based on coverage scope. Revenue is reported at approximately €51M (English site) to €77M (French site), covering 8.5-16 million beneficiaries with 86-88% satisfaction. The company holds partnerships with industry bodies including IAG, AESP, AFRATA, and SNSA, and partners with Mutuelle Intégrance on disability inclusion initiatives. Operating geography is exclusively France, with no public evidence of foreign expansion.

Name

Filassistance International

Legal name

FILASSISTANCE INTERNATIONAL

Website

https://filassistance.fr

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Ownership category

akta.pro rank

Product category

Insurance Assistance Services

NAICS

Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Agencies, Brokerages, and Other Insurance Related Activities (5242)

SIC

Insurance Agents, Brokers & Service (6411)

akta.pro primary industry

Assistance & Claims Management Platforms (FNOL, TPA Tech) (THALALAF)

akta.pro secondary industries

Travel Assistance & Concierge Services (Non-Insurance) (FSAJAJAF), Roadside Assistance & Towing Memberships (Bundled with Service Contracts) (FSAJALAL), Cross-Border/Medical Travel Telehealth Marketplaces (HLALALAE)

Keywords

• Insurance assistance services
• Medical teleconsultation
• Vehicle roadside assistance
• Travel repatriation services
• Home emergency assistance

Headquarters

HQ city

Saint-cloud

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. B2B Assistance Contracts: Filassistance provides assistance services under contracts with insurance companies, banks, brokers, mutual insurance companies, and benefit institutions. Revenue is generated through premium-based or per-beneficiary subscription arrangements with partners who embed assistance services in their insurance and welfare products.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Filassistance International is a multi-specialist assistance company that delivers 24/7 personal and property assistance services (health, travel/mobility/repatriation, vehicle, and home) on a B2B2C basis. Services are embedded in insurance, mutual, banking, and broker contracts so that end beneficiaries receive coordinated support during emergencies and everyday incidents. Differentiating add-on modules include teleconsultation, second medical opinion, connected teleassistance, and proactive pre/post-hospitalization follow-up.

Product overview

Filassistance International is a multi-specialist assistance company organized into three Business Units (Healthcare and Medical Assistance, Roadside Assistance, Services and Solutions). The company offers a portfolio of core assistance products including Health, Travel/Mobility/Repatriation, Vehicle, and Home assistance services. These core products are complemented by differentiating services (Téléconsultation, Second Medical Opinion, Téléassistance, Social-Medical Concierge, Social Fund Management) and modular solutions (pre/post-hospitalization, serious illness, caregiver assistance, life accidents, borrower insurance, and legal protection modules). Digital innovations include My Fil@ssist web app for vehicle assistance tracking and the Fil@hospi proactive hospitalization accompaniment device. The company serves insurance companies, banks, brokers, benefit institutions, mutual insurance companies, and retailers as B2B partners who embed Filassistance assistance services in their contracts.

Differentiator

Problem solved

Functional benefit

Brands

• My Fil@ssist: Web app for real-time tracking of automotive assistance services
• Fil@hospi

Products and services

• Santé (Health Assistance) Comprehensive health assistance covering relief, preservation, and comfort for beneficiaries facing health concerns, loss of autonomy, or death. Includes home care, hospitalization support, medical and social assistance, and services for children, elderly relatives, and pets.
• Voyages, Mobilité, Rapatriement (Travel, Mobility, Repatriation Assistance) Travel and mobility assistance for tourists and expatriates covering medical needs, rescue operations, material support for accommodation and vehicles, personal belongings, legal assistance, and repatriation services.
• Auto (Vehicle Assistance) Automotive assistance for all vehicle types (two-wheelers, cars, trucks) covering breakdown, theft, accident, or lost keys situations. Includes replacement vehicle, taxi, hotel accommodation, and vehicle towing/recovery.
• Habitation (Home Assistance) Home assistance in case of accidents including fire, water damage, storm, intrusion, or burglary, plus temporary relocation, everyday breakdowns, and services to preserve business premises.
• My Fil@ssist Web application enabling beneficiaries to monitor the progress and status of their roadside assistance requests in real time.
• Fil@hospi Proactive pre- and post-hospitalization monitoring service with two outgoing physician calls to the beneficiary, addressing needs linked to ambulatory surgery development.
• Téléconsultation (Teleconsultation)

Quantifiable outcome

• 88% of beneficiaries satisfied with services
• +2 more outcomes

Named customers2 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Seven partnerships are on record, tiered minor and core.

• Fonds Handicap & SociétéminorStrategic or Co-development Partner · 18 January 2017Filassistance partnered with the Fonds Handicap & Société, created by Mutuelle Intégrance, to support actions contributing to better integration of people with disabilities in society. Marie Bazetoux serves as ambassador.
• Mutuelle IntégranceminorGTM or Marketing Partner · 18 January 2017Filassistance is a partner of Mutuelle Intégrance, a reference player for people with disabilities in France. The partnership extends to the Fonds Handicap & Société.
• IAG (International Assistance Group)coreStrategic or Co-development PartnerFounded in 1992, IAG is the largest international network of assistance companies and service providers, specialized in travel assistance for tourists, expatriate workers, and companies. Filassistance collaborates with IAG as a member.
• AESP (Association des Enseignes de Services à la Personne)coreStrategic or Co-development PartnerFilassistance and CNP Assurances co-created AESP, which defends quality of service in the personal services market (domestic helpers, childminders, etc.).
• AFRATA (Association Française de Téléassistance)minorStrategic or Co-development PartnerFrench Association of Medical Teleassistance that federates sector professionals around a common charter ensuring quality and ethics essential to teleassistance service provision.
• SNSA (Syndicat National des Sociétés d'Assistance)minorStrategic or Co-development PartnerNational Syndicate of Assistance Companies that studies and defends professional interests, working on technical and legal topics specific to the assistance industry.
• Groupe Pasteur MutualitéminorGTM or Marketing PartnerLong-standing partnership where Filassistance creates and implements customized health assistance offers for health professionals members of Groupe Pasteur Mutualité.

Scale indicators6 records

Recent moves10 records

Expansion highlights5 records

Direct peers

• AXA Assistance: AXA-branded assistance services covering travel, health, auto, and home assistance with strong presence in France. Comparable multi-specialist B2B2C model serving insurance carriers and bancassurance channels.
• Europ Assistance: Generali Group-owned assistance platform providing travel, health, auto, and home assistance services globally and in France. Direct competitor for embedded assistance contracts with French insurers, mutuals, banks, and brokers.
• Allianz Partners: Worldwide assistance, insurance, and service business of Allianz Group covering travel, health, roadside, and home assistance. Competes head-to-head with Filassistance for French insurance partner mandates and offers broader international reach.
• Henner: French group providing health insurance, assistance, and related services to individuals, professionals, and corporates. Comparable in providing health, expatriate, and travel assistance to insurance partners in France.
• IMA (Inter Mutuelles Assistance): French mutual assistance provider serving mutuals, insurers, banks, and brokers with health, travel, auto, and home assistance. Closest pure-play French mutual-channel competitor to Filassistance's core mutual insurance segment.
• Mutuaide Assistance: French assistance subsidiary of SGAM (Société Générale Assurance) providing health, travel, and roadside assistance to banking and insurance partners. Comparable B2B2C model serving bancassurance and mutual clients in France.
• RMA (Ressources Mutuelles Assistance): French mutual assistance company serving mutuals and insurers with health, travel, and home assistance. Smaller-scale but directly comparable in the French mutual assistance market.
• April Assistance: French insurance and assistance broker group providing travel, health, and roadside assistance products to individual and corporate clients. Overlaps with Filassistance on broker-distributed assistance products.

Emerging players

• Aésio Mutuelle: Major French mutual health insurer formed from the merger of Adréa, Apréva, and Eovi-MCD. Operates an assistance subsidiary and represents both a potential partner and a growing in-house competitor to Filassistance in the mutual channel.

Others

• International Assistance Group (IAG): Largest international network of assistance companies, of which Filassistance is itself a member. Operates as a partner network rather than direct competitor, enabling cross-border handling for Filassistance's travel and expatriate assistance.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Filassistance International