What Microsolve does

Microsolve is an Australian managed IT services provider founded in 1992 and headquartered at the Innovation Campus in North Wollongong, NSW, with additional offices in Sydney, Canberra, and the Central Coast/Newcastle region. The company delivers fixed-price managed IT support, cloud infrastructure (AWS and Azure), Microsoft 365 security and backup, multi-site connectivity (SD-WAN/MPLS/fibre), cyber security (Essential 8, SMB1001, vCISO), data protection (Veeam), and structured vCIO consulting delivered through five streams (Strategy & Governance, Structure & Resourcing, Architecture & Applications, Security & Resilience, Innovation). Underlying technology is built on multi-cloud architecture, Fortinet security infrastructure, IGEL SecureOS for thin client endpoint management, Cisco networking, and integrations with Power Automate and n8n for workflow automation.

Microsolve's primary customer base is concentrated in residential aged care, allied healthcare, professional services, and mid-tier SMEs across NSW/ACT, with documented engagements at Warrigal (8-site WiFi transformation, M&A IT integration), Sapphire Coast Community Aged Care (cloud PABX, email deliverability), Pulse Health, Ankle Sole Medical Practice, and Woodward Finance. The company sells through a consultative, sales-led GTM motion: fixed-price managed service contracts, no-obligation IT health checks, cyber risk assessments, and vCIO discovery conversations originating from website, phone (1300 792 492), and email ([email protected]), supported by HubSpot CRM and a content-led authority play (blog, eBooks, case studies, events).

The revenue model is predominantly recurring managed services with vCIO consulting priced per stream (Pro tier from $987/stream/month; Starter from $1,143/month; Enterprise on application), supplemented by procurement margins and project work. The company is privately held by founder Dale Jenkins, who serves as CTO, and has averaged more than a decade of client tenure, with strategic acquisitions (Boffin.net, Binary Business, Funkey, Imagenta during 2004–2014; AITS in 2023) and partnerships (Microsoft 1995, Cisco/Citrix 1995–2001, AWS 2013/2018, Fortinet 2024) anchoring its three-decade operating history.

Name

Microsolve

Legal name

Microsolve (NSW) Pty Ltd

Website

https://microsolve.com.au

Company type

Private

Founded year

1992

Operating status

Operating

Headcount range

11–50 employees

Short description

Microsolve is an Australian managed IT services provider founded in 1992, delivering fixed-price managed IT, cloud, cyber security, and vCIO consulting to aged care, healthcare, professional services, and mid-tier SME clients across NSW/ACT, with an average client tenure exceeding 10 years.

Ownership category

akta.pro rank

Headquarters

HQ city

Wollongong

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. Managed IT Support Services: Fixed-price managed IT support contracts covering desktop/laptop support, server management, network management, system monitoring, and email management. Delivered as an outsourced IT function ('IT outsourcing') under a single fixed-price agreement with agreed service levels. This is the primary recurring revenue stream.
2. Cloud & Infrastructure Services: Cloud solutions including AWS and Azure architecture, migration, and ongoing management; Microsoft Modern Workplace; multi-site cloud deployments; and hosted business phone (VoIP/PABX). Revenue derived from cloud infrastructure consumption and managed service fees.
3. Cyber Security Services: Cyber security services including Essential 8 adoption, SMB1001 certification, vCISO advisory, identity management, zero trust design, cyber awareness training, and reputation management. Delivered as managed security operations or advisory retainers.
4. vCIO Consulting Engagements: Virtual CIO services delivered through structured consulting streams (Strategy & Governance, Structure & Resourcing, Architecture & Applications, Security & Resilience, Innovation). Priced per stream per month (Pro tier from $987/stream/month) or as single-stream 3-month engagements (Starter tier from $1,143/month). Enterprise engagements are quoted on a custom basis.
5. IT Procurement & Asset Lifecycle Management: Managed procurement services covering hardware specification and sourcing, licence inventory and renewal management, lifecycle planning, and vendor management. Revenue derived from procurement margins and ongoing management fees.
6. Data Management & Backup Services: Backup, data protection, business continuity, data archiving, and immutable mailbox archive services, powered by Veeam. Delivered as managed services with automated testing and compliance-aligned policies.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Microsolve is an Australian managed IT services provider delivering fixed-price outsourced IT support, cyber security, cloud infrastructure, multi-site connectivity, and strategic consulting (vCIO/vCISO) to mid-tier enterprises and regulated sectors such as aged care, healthcare, and professional services across NSW/ACT. Its service stack is built around Microsoft 365, AWS/Azure, Fortinet, Veeam, Cisco, and IGEL technologies, packaged as a single accountable IT outsourcing engagement.

Product overview

Microsolve is an Australian managed IT services provider offering a comprehensive portfolio of technology solutions designed for organisations requiring reliable, secure, and compliant IT operations. The core offering is a unified managed IT services framework encompassing Managed IT Support, Cyber Security Services, Cloud Solutions & Infrastructure, Microsoft 365 Security, Multi-Site Connectivity, Backup & Business Continuity, and IT Outsourcing/vCIO. These core services are supported by specialised sub-products including Virtual CIO (vCIO) and Virtual CISO (vCISO) consulting streams, AI & Automation Innovation advisory services, IT Procurement & Lifecycle Management, and cloud communications solutions. For endpoint computing, Microsolve offers IGEL SecureOS endpoint management and Thin Client Solutions alongside traditional hardware procurement. The company operates across AWS and Azure cloud platforms, integrates with Microsoft 365, Fortinet, Veeam, Cisco, and Citrix, and delivers solutions primarily to the aged care, healthcare, professional services, and mid-tier enterprise sectors in NSW/ACT.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support Services

Quantifiable outcome

• 99.7% email delivery success rate for Woodward Finance
• +5 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core.

• FortinetcoreTechnology or Integration · 1 January 2024Fortinet alliance partnership established in 2024, enabling Microsolve to deliver proactive, enterprise-grade cyber security across client IT environments. Covers advanced firewalls, endpoint protection, and secure remote access solutions.
• CiscocoreTechnology or Integration · 1 January 1995Cisco partnership established as part of Microsolve's early partnership growth (1995-2001), delivering networking, security, and collaboration solutions. Cisco's proven infrastructure powers dependable connectivity and advanced security across wired, wireless, and cloud environments. Microsolve deployed Cisco 9800 Cloud Controller (AWS-hosted) and 9115AX WiFi 6 Access Points (800+ units) for Warrigal's multi-site WiFi transformation.
• Amazon Web Services (AWS)coreTechnology or IntegrationMicrosolve is an accredited AWS Partner leveraging the world's most comprehensive cloud platform to deliver reliable, secure, and cost-effective IT environments. The company migrated to AWS service platforms in 2018 and has since grown to be a leading AWS and Azure provider in Australia. Services include cloud migration, ongoing AWS management, and AWS-hosted infrastructure such as the Cisco 9800 Cloud Controller deployed for Warrigal's multi-site WiFi solution.
• MicrosoftcoreTechnology or IntegrationMicrosolve holds Microsoft Silver partner status and delivers Microsoft 365 security, backup, and compliance services. Partnership established in 1995 when Microsolve became an official Microsoft Partner. Services include Microsoft Modern Workplace, Azure, and Endpoint Management solutions.
• VeeamcoreTechnology or IntegrationVeeam partnership providing robust data protection and recovery solutions for on-premise and cloud environments. Microsolve implements Veeam-powered backup, retention, and disaster recovery services as part of its data protection and business continuity offerings.
• IGELcoreTechnology or IntegrationIGEL MSP partnership for secure, high-performance end-user computing and cloud workspaces. IGEL's next-generation SecureOS enables Microsolve to offer fast, consistent access to applications on-site or remotely without the cost and complexity of traditional desktop infrastructure. Microsolve evaluated IGEL SecureOS as the preferred thin client OS across Dell, HP, Lenovo, and Centerm hardware after rigorous testing against competing platforms.

Scale indicators7 records

Recent moves12 records

Expansion highlights5 records

Direct peers

• Interactive: Australian managed services and cloud provider covering managed IT, cybersecurity, cloud, and consulting for SMEs and mid-market - similar service breadth and customer profile to Microsolve, though operating at greater geographic scale.
• ASI Solutions: Australian IT managed services and infrastructure provider with offerings in cloud, cyber security, and managed support for SMEs and mid-tier enterprises - directly competitive with Microsolve across its core service lines.
• Somerville: Australian managed services and technology solutions provider with focus on mid-market clients across NSW/ACT, similar to Microsolve in size and regional focus, overlapping in cloud, security, and managed support offerings.
• Excite IT: Australian MSP delivering managed IT, cloud, and security services to mid-tier organisations in NSW - closely comparable to Microsolve on customer size and service portfolio, with similar geographic concentration in the eastern seaboard.
• Brennan IT: Australian managed IT services provider serving mid-market and enterprise clients across multiple states, with overlapping capabilities in managed support, cloud, security, and vCIO advisory - directly comparable in product mix and target customer to Microsolve.

Broad incumbents

• Telstra Enterprise: Australia's largest telecommunications provider, with an enterprise managed services portfolio covering cloud, networking, security, and managed IT support - competes with Microsolve for mid-tier enterprise and multi-site customers, though it is far broader and more resourced.
• Datacom: One of Australasia's largest IT services providers with broad managed services, cloud, security, and consulting capabilities. Overlaps Microsolve in cloud migration, managed support, and security but operates at much larger scale and broader portfolio.
• DXC Technology (Australia): Global IT services giant with a substantial Australian presence delivering managed services, cloud, security, and workplace solutions - overlaps Microsolve's enterprise IT outsourcing offering but at dramatically larger scale and broader portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/microsolve
• YouTubeyoutube.com/channel/microsolve
• Facebookfacebook.com/microsolve
• LinkedInlinkedin.com/company/microsolve

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Microsolve