Aktiva Media

What Aktiva Media does

Aktiva Media is a privately held Shopify-focused digital agency founded in 2011 and headquartered in San Salvador, El Salvador, with US-facing client services operations. The firm operates two core service lines for e-commerce merchants: (1) Web Development, encompassing PSD/AI-to-Shopify design conversion, custom Shopify store builds, app installation and customization, and performance optimization; and (2) Customer Service Reps outsourcing, providing remote support ticket management, live chat, Zendesk customization and setup, social media management, and paid media campaign management as an extension of clients' in-house teams. Aktiva positions itself as a Shopify Partner agency with cross-platform integration capability across Shopify, Slack, Zendesk, Google Apps, and Klaviyo, and a multi-cultural staff geared to serving international, predominantly US-domiciled e-commerce brands.\n\nThe business model is professional services revenue from project-based Shopify web development engagements (typically scoped per design file conversion, store build or optimization work) combined with managed services recurring revenue from outsourced customer service agent staffing. Pricing is not publicly disclosed; the company sells via direct website inquiry with a quote-based, consultative motion and dual-market phone presence in the US (+1 760-487-8972) and El Salvador (+503 2260-5621). GTM is sales-led with content marketing support via a company blog covering Shopify optimization and customer service topics, and case-study-driven demand generation featuring seven publicly named clients including Original Grain (enterprise, watches), Kopari Beauty (SMB, beauty), Gallantry (SMB, accessories), Liveli (SMB, supplements), DesignSite (mid-market, branding agency), AST Adventures (SMB, travel), and Furesa (nonprofit).\n\nThe firm's named client base is concentrated in SMB Shopify merchants across diverse verticals (watches, beauty, accessories, supplements, travel, nonprofit, branding) with Original Grain as the sole enterprise logo, against an operational footprint of 1-10 employees. No funding rounds, leadership changes, M&A activity, certifications, patents, or formal partnerships are disclosed in the available data. The agency generates leads through blog content and client portfolio showcases, and monetizes via the intersection of e-commerce design-to-code conversion work and nearshore customer service outsourcing, leveraging an El Salvador cost base to compete against US-domiciled Shopify agencies.

Name

Aktiva Media

Legal name

Aktiva Media

Website

https://aktivamedia.com

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

1–10 employees

Short description

Aktiva Media is a Shopify-focused digital agency offering web development (PSD/AI-to-store conversion, performance optimization) and outsourced customer service staffing for e-commerce brands. Founded in 2011 in El Salvador with US-facing operations, it serves SMB and mid-market Shopify merchants across diverse verticals.

Ownership category

akta.pro rank

Headquarters

HQ city

San Salvador

HQ country

El Salvador

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Web Development Services: Shopify web development services including PSD to Shopify conversion, app setup and customization, and custom business flows via APIs. Typically project-based or retainer engagements.
2. Customer Service Outsourcing: Outsourced customer service representative services for Shopify stores, including support ticket management, live chat agents, and Zendesk setup. Operates as an extension of the client's customer service team.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Aktiva Media is a Shopify-focused digital agency offering precise Shopify web development services (converting PSD/AI design files into pixel-perfect, high-performance Shopify stores, with custom app development via APIs and ongoing performance optimization) and outsourced customer service representative services (remote agents handling support tickets, live chat, Zendesk setup and customization, social media management, and paid media campaigns for e-commerce brands). They function as a Shopify Partner serving international clients with multi-cultural, technically trained staff based across El Salvador and the United States.

Product overview

Aktiva Media is a Shopify-focused e-commerce agency offering two core service lines: Web Development Services and Customer Service Reps. Their Web Development Services include Shopify store builds from design files (PSD/AI conversion), custom Shopify app development via APIs, and performance optimization. Their Customer Service offering provides outsourced remote agents who handle support tickets, live chat, Zendesk customization, social media management, and paid media campaigns. The company operates as a Shopify Partner with multilingual, multicultural staff serving e-commerce brands across industries including fashion, beauty, health supplements, and adventure tourism.

Differentiator

Problem solved

Functional benefit

Products and services

• Shopify Web Development Services Shopify-focused web development services for e-commerce brands, including PSD/AI design file conversion into pixel-perfect, high-performance Shopify stores, custom Shopify app development and integration via APIs, app setup and configuration, performance optimization, and ongoing technical support. Designed for e-commerce brands with in-house creative teams needing technical execution support.
• Customer Service Reps Outsourcing Outsourced remote customer service representatives for Shopify e-commerce stores, providing support ticket management, live chat, Zendesk setup and customization, social media message handling with analytics, and store promotion/paid media management. Functions as an extension of the client's in-house customer service team, scaling without additional infrastructure or in-house labor costs.
• Shopify Apps Setup & Customization App evaluation, installation, configuration, and custom business flow development via APIs to enhance Shopify store functionality. Delivered as part of broader web development engagements for e-commerce merchants seeking tailored store capabilities.

Quantifiable outcome

• Achieved 2.5s page loading time and 30% increased conversion rate for Original Grain client after optimization.

Named customers7 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• WebFX: Large, established full-service digital marketing agency offering web design, SEO, paid media, and CRO for e-commerce clients. Operates in the same space as Aktiva but at significantly larger scale across multiple platforms beyond Shopify.
• Thrive Internet Marketing Agency: Full-service digital marketing agency offering web design, e-commerce development, and online marketing. Comparable in service breadth but operates at a much larger, multi-channel scale versus Aktiva's Shopify-only focus.

Direct peers

• SupportNinja: Outsourced customer support provider offering ticket management, live chat, and CX staffing for digital and e-commerce companies. Directly comparable to Aktiva's customer service outsourcing service line, including similar tool stack (Zendesk, Slack).
• eHouse Studio: Shopify-exclusive design and development agency serving DTC and e-commerce brands. Closely aligned with Aktiva on Shopify-only positioning, design-to-code conversions, and SMB merchant target market.
• Lounge Lizard: Digital marketing and web design agency with significant e-commerce and Shopify experience. Comparable service breadth covering web development, branding, and digital marketing for similar client profiles.
• Coalition Technologies: Shopify Plus partner agency providing web design, SEO, and digital marketing services to e-commerce brands. Directly comparable on Shopify development specialization and SMB-to-mid-market e-commerce client focus.
• OuterBox: US-based Shopify-focused agency offering web design, development, and digital marketing for e-commerce brands. Highly comparable to Aktiva's core Shopify web development service line, with similar target customers and delivery model.
• SmartSites: Full-service web design and digital marketing agency serving SMB and mid-market e-commerce clients. Comparable on combined web development plus paid media management offering for Shopify and similar platforms.
• Ambaum: Shopify-focused e-commerce agency offering design, development, and growth services. Directly comparable in Shopify specialization, target merchant profile, and project-based delivery model.

Emerging players

• Helpware: BPO and customer experience outsourcing company with nearshore and offshore delivery including Latin America operations. Comparable to Aktiva's customer service outsourcing arm on delivery model and target e-commerce client base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/aktivamedia-agencia-digital

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Aktiva Media