Name

Softvoice

Legal name

Softvoice

Website

https://softvoice.pt

Company type

Private

Founded year

2011

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

POS and Retail Technology Solutions

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)

akta.pro primary industry

POS Payment Software & Middleware (Terminal OS, Apps, Device Management) (FSAMADAC)

akta.pro secondary industries

Mobile POS (mPOS) Devices & Handheld Terminals (HDACAKAB), POS Installation, Maintenance & Field Services (FSAMADAJ), POS, SoftPOS & In-Person Acceptance Infrastructure (FSAGABAO)

Keywords

• POS systems
• Retail technology solutions
• Cash handling automation
• Retail management software
• Technical support services

Headquarters

HQ city

Alcabideche

HQ country

Portugal

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Hardware Sales (POS Equipment): Sale of HP POS systems, Glory cash handling equipment, and other retail technology hardware. Includes installation services.
2. Software Licensing (Zone Soft): Licensing of Zone Soft POS software (ZS POS) and management platform (ZS BMS) with cloud and offline capabilities.
3. Maintenance and Support Contracts: 24/7 technical support contracts with tiered levels (Level 1, 2, 3) providing ongoing maintenance and SLA-backed service.
4. Training Services: Specialized training programs for retail automation, financial automation fundamentals, advanced automation implementation, and system integration.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Softvoice sells, installs, and supports integrated POS and retail technology solutions for retail businesses in Portugal and Spain. Its portfolio combines Zone Soft software (ZS POS hybrid cloud/offline and ZS BMS management platform), HP Engage POS hardware (All-In-One, Hybrid, Self-Service systems), and Glory cash handling automation equipment (CI-5, CI-10X), delivered alongside professional installation, specialized training, and 24/7 multi-tier technical support.

Product overview

Softvoice is a Portuguese technology company specializing in POS (Point of Sale) systems and retail technologies. The product portfolio consists of a unified platform combining ZS POS (100% hybrid cloud/offline retail software) and ZS BMS (interconnected business management platform for remote management and SAF-T compliance), complemented by HP POS hardware (All-In-One, Hybrid, and Self-Service systems), and Glory cash handling equipment (CI-5 and CI-10X). The company delivers these products alongside 24/7 technical support with three service tiers and specialized training services. The ZS software suite includes modules for restaurant/hospitality management, retail/commerce, billing/mobile rentals, and commercial management, all interconnected within the ZS BMS platform.

Differentiator

Problem solved

Functional benefit

Products and services

• ZS POS 100% hybrid (cloud/offline) POS software solution with technological scalability, designed specifically for the retail sector.
• ZS BMS Fully interconnected business management platform integrated with all Zone Soft software solutions, enabling remote business management and simplified SAF-T invoice issuing.
• Zone Soft Retail Software Suite Comprehensive retail software suite including restaurant/hospitality management, commerce and retail solutions, billing and mobile rentals, and commercial management modules, all interconnected within ZS BMS.
• HP Engage One All-In-One POS Systems HP All-In-One point-of-sale systems featuring sophisticated design, easy customization, and advanced security features, available in multiple configurations including self-service variants.
• HP Engage Hybrid POS Systems Hybrid POS systems designed for retail and industry environments, combining flexibility with robust functionality.
• HP Engage Self-Service Systems Self-service POS systems enabling customers to complete transactions independently, suitable for various retail environments.
• Glory CI-5 Cash Handling System Cash automation equipment that eliminates manual cash management, featuring an anti-jamming system against foreign objects, easy installation, and counterfeit detection.
• Glory CI-10X Cash Handling System Cash automation equipment for complete cash management with secure handling, hygiene benefits, and fast closing operations.
• 24/7 Technical Support Service Round-the-clock technical support with a three-tier structure: Level 1 call center (SLA less than 45 seconds, resolves more than 95% of incidents), Level 2 specialist engineering support, and Level 3 on-site field support with up to a 4-hour SLA.
• Training Services Specialized training programs covering retail management software fundamentals, advanced solutions implementation using cutting-edge technologies, financial system integration, and financial automation security.
• POS Installation Service Professional installation of point-of-sale equipment by a highly qualified team, ensuring optimal setup and configuration at the customer site.

Quantifiable outcome

• More than 7,000 POS systems installed in Portugal
• +4 more outcomes

Named customers11 records

Segments2 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature5 records

Partnerships

Three partnerships are on record, tiered core.

• HPcoreTechnology or IntegrationHP Retail Specialist partnership - Softvoice is the only HP Retail Specialist in Portugal. Provides HP POS equipment including All-in-One systems, Hybrid POS systems, and Self-service POS systems. HP is recognized for product performance and quality.
• Zone SoftcoreTechnology or IntegrationAuthorized reseller of Zone Soft software solutions including ZS POS (100% hybrid cloud/offline) and ZS BMS management platform. Zone Soft provides POS software specifically designed for the retail sector with technological scalability.
• GlorycoreTechnology or IntegrationProvider of cash handling automation equipment including CI-5 and CI-10X models. Glory solutions enable automated cash manipulation with security, reducing errors and losses while improving team productivity and customer service speed.

Scale indicators6 records

Recent moves1 record

Expansion highlights4 records

Direct peers

• Toast: Cloud POS platform focused on restaurants and retail, expanding internationally; offers the kind of integrated software/hardware/payments stack that competes with Softvoice's offering.
• Lightspeed Commerce: Cloud-native POS and commerce platform serving retail and hospitality SMBs/mid-market across Europe, directly competing with Zone Soft for the same customer profile.

Broad incumbents

• Diebold Nixdorf: Large incumbent in retail and banking POS hardware/software, serving enterprise retailers globally with integrated solutions comparable to Softvoice's HP Engage + Zone Soft stack.
• NCR Corporation: Global POS hardware and software incumbent whose NCR Interact platform competes directly with Softvoice's enterprise retail offerings; Softvoice is even recognized as an NCR Advanced Solution Provider.

Others

• Glory Global Solutions: Cash handling automation OEM whose CI-5 and CI-10X Softvoice resells; could bypass Softvoice and sell directly to large retailers in Iberia.
• HP (HP Engage): OEM partner that supplies Softvoice's POS hardware; could choose to compete directly or appoint additional retail specialists in Iberia, posing both an opportunity and a threat.

Emerging players

• Square (Block): mPOS and integrated payments provider expanding across Europe with hardware + software bundles, competing for the same small/mid-market retail customers as Softvoice.
• Zettle (PayPal): Mobile POS and payments solution from PayPal with strong European presence, offering a competing software/hardware stack to Softvoice's SMB and mid-market customers.

Regional players

• AURES Technologies: POS hardware manufacturer with strong presence in Europe; competes with HP Engage in the same retail and hospitality segments Softvoice serves.
• Cegid: European retail and hospitality management software provider, particularly strong in France and Southern Europe; competes with Zone Soft for retail and hospitality POS/management deals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/softvoice.pt
• LinkedInlinkedin.com/company/softvoice
• Instagraminstagram.com/softvoice1
• Xx.com/Softvoice2

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Softvoice