Dependable Service Plumbing & Air

What Dependable Service Plumbing & Air does

Dependable Service Plumbing & Air is a privately held, family-owned HVAC and plumbing service company headquartered in Pawleys Island, South Carolina. Founded in 2003 to serve Myrtle Beach and the broader Grand Strand area, the company delivers installation, repair, replacement, and maintenance services for residential and commercial customers across more than 13 communities including Conway, Surfside Beach, Murrells Inlet, Pawleys Island, Socastee, Georgetown, North Myrtle Beach, and Garden City. Service lines span HVAC (air conditioning, heating, gas furnaces, boilers, heat pumps, ductless mini-splits, zone control, air ducts, duct cleaning) and plumbing (water heaters in electric, gas, and tankless variants; drain cleaning; leak detection including slab leaks; piping and repiping; water line and sewer replacement; gas piping; sump pumps; backflow testing; winterizing; storm drains; and high-pressure hydro jetting at approximately 4,000 PSI). A dedicated Indoor Air Quality offering covers air purification, filtration, and whole-house humidification/dehumidification.

The company operates a project-and-ticket professional services revenue model with upfront, quote-based pricing, supplemented by Synchrony-branded promotional financing on larger HVAC and plumbing purchases. Recurring revenue is supported through the Dependable Comfort Club service-contract program. Go-to-market is direct, sales-led, and field-service based: phone, online service request forms, and 24/7 emergency dispatch across the regional footprint. Marketing combines local SEO, blog and video content education, social media presence on Facebook, Instagram, LinkedIn, and Yelp, a customer referral program, and community event participation (e.g., 2026 Spring Home Show). The company holds authorized installer/service-provider relationships with at least 13 major HVAC and water-heating OEMs including Trane, Carrier, Lennox, Mitsubishi, Rheem, Ruud, Goodman, Amana, Daikin, Navien, Rinnai, A.O. Smith, and Bradford White. Headcount is in the 11-50 range, ownership remains founder/family-controlled with no disclosed parent or institutional capital, and a formal apprenticeship program indicates continued investment in technician pipeline development.

Name

Dependable Service Plumbing & Air

Legal name

Dependable Service Plumbing & Air, Inc.

Website

https://dependableservice.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Family-owned HVAC and plumbing service company based in Pawleys Island, South Carolina, delivering installation, repair, and maintenance for residential and commercial customers across more than 13 communities in the Grand Strand area, with 24/7 emergency service.

Ownership category

akta.pro rank

Product category

Residential HVAC and Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (238220), Plumbing, Heating, and Air-Conditioning Contractors (23822)

akta.pro primary industry

Residential Plumbing Fixture Installation & Repair (HSAOAAAA)

akta.pro secondary industries

Water Heater/Boiler Flue, Venting & Chimney Liner Service (HSAOACAF), Plumbing & Pipefitting Contracting (IMAFALAC)

Keywords

• Residential plumbing services
• HVAC repair
• Heating and cooling
• Drain cleaning
• Water heater services

Headquarters

HQ city

Pawleys Island

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Revenue model

1. HVAC Services: Installation, repair, and maintenance services for air conditioning, heating, heat pumps, furnaces, boilers, ductless mini-splits, air ducts, and zone control systems.
2. Plumbing Services: Full range of plumbing services including water heaters (tank and tankless), drain cleaning, water filtration, leak detection, pipe repair, sewer/drain replacement, and kitchen/bathroom remodeling.
3. Indoor Air Quality: Air purification, filtration, humidifiers, and dehumidifiers for residential applications.
4. Commercial Services: Commercial HVAC, cooling, heating, plumbing, and water heater services for businesses including offices, retail spaces, restaurants, and large facilities.
5. Financing Services: Partnered with Synchrony to offer promotional financing options for HVAC and plumbing purchases, providing payment plans for customers.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Dependable Service Plumbing & Air is a family-owned plumbing and HVAC service provider based in Pawleys Island, South Carolina, serving the greater Grand Strand region. The company delivers residential heating, cooling, plumbing, water heater, drain cleaning, and indoor air quality services, alongside a separate commercial service offering for light commercial customers. It installs and services equipment from leading brands such as Ruud, Trane, Rinnai, and Navien.

Product overview

Dependable Service Plumbing & Air is a family-owned HVAC and plumbing service company offering a comprehensive suite of residential and commercial services. The company provides installation, replacement, repair, and maintenance for air conditioning systems, heating systems (including furnaces, boilers, and heat pumps), ductless mini splits, indoor air quality solutions, water heaters, and extensive plumbing services. The company also sells and installs products from major HVAC and plumbing brands including Ruud, Mitsubishi, Navien, Rinnai, A.O. Smith, Trane, Carrier, Lennox, and Bradford White. Services are available for both residential and commercial properties throughout the Grand Strand area of South Carolina.

Differentiator

Problem solved

Functional benefit

Products and services

• Air Conditioning Services Residential air conditioning installation, repair, and maintenance for homeowners in the Pawleys Island and Grand Strand area, covering central AC systems and related equipment.
• Heating Services Residential heating system installation, repair, and maintenance, including furnaces, heat pumps, and related components for homeowners in coastal South Carolina.
• Plumbing Services General residential plumbing repair, installation, leak detection, and fixture services for homeowners facing plumbing issues in kitchens, bathrooms, and other household water systems.
• Water Heater Services Installation, repair, and replacement of residential water heaters, including tankless and traditional units from brands such as Rinnai and Navien.
• Drain Cleaning Residential drain cleaning, unclogging, and sewer line services to address slow or blocked drains in homes.
• Indoor Air Quality Services Residential indoor air quality assessments and solutions including air purification, filtration, humidity control, and duct-related services for homeowners.
• Commercial HVAC and Plumbing Services Light commercial plumbing and HVAC service offering tailored to small businesses, offices, and light commercial properties in the Pawleys Island service area.

Quantifiable outcome

• Hydro jetting can result in significantly fewer drain issues in the years following service
• +1 more outcomes

Named customers8 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

14 partnerships are on record, tiered core.

• Mitsubishi ElectriccoreTechnology or IntegrationHVAC product brand that Dependable Service installs, services, and maintains. Featured as a premium product offering.
• RuudcoreTechnology or IntegrationHVAC brand offering air conditioners, air handlers, gas furnaces, heat pumps, mini-split systems, and thermostats that Dependable Service installs and services.
• TranecoreTechnology or IntegrationPremium HVAC equipment brand that Dependable Service is certified to install and service.
• CarriercoreTechnology or IntegrationMajor HVAC brand that Dependable Service installs and services for residential and commercial applications.
• LennoxcoreTechnology or IntegrationHVAC equipment brand for air conditioning and heating systems that Dependable Service offers.
• RheemcoreTechnology or IntegrationHVAC and water heater brand that Dependable Service installs and services.
• American StandardcoreTechnology or IntegrationHVAC equipment brand for residential and commercial applications that Dependable Service offers.
• NaviencoreTechnology or IntegrationPremium brand for boilers, combi boilers, and tankless water heaters that Dependable Service installs and services. Products include Navien boilers, Navien Combi Boilers, and Navien Tankless Water Heaters.
• RinnaicoreTechnology or IntegrationTankless water heater brand that Dependable Service offers and installs for residential and commercial properties.
• A.O. SmithcoreTechnology or IntegrationWater heater and plumbing product brand that Dependable Service installs and services.
• Bradford WhitecoreTechnology or IntegrationWater heater and plumbing equipment brand for residential and commercial applications that Dependable Service offers.
• DaikincoreTechnology or IntegrationGlobal HVAC brand offering residential and commercial air conditioning and heating solutions that Dependable Service installs and services.
• GoodmancoreTechnology or IntegrationHVAC brand for air conditioning and heating equipment that Dependable Service offers and installs.
• AmanacoreTechnology or IntegrationHVAC equipment brand for residential applications that Dependable Service installs and services.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Others

• Trane Technologies (dealer network): HVAC OEM whose local dealers directly compete with Dependable Service for residential HVAC installation and service work. Comparable in customer profile and equipment offering though structured as manufacturer + dealer rather than independent operator.

Emerging players

• Service Champions Heating & Cooling: Regional HVAC and plumbing services company with emphasis on technician training and customer experience. Comparable dual-trade model at slightly larger scale than Dependable Service.

Direct peers

• Roto-Rooter: National plumbing and drain cleaning service franchise. Directly comparable to Dependable Service's plumbing, drain cleaning, hydro jetting, and sewer line replacement lines for residential and commercial customers.
• One Hour Heating & Air Conditioning: Franchised HVAC service brand providing residential heating, cooling, and air quality services. Directly comparable to Dependable Service's HVAC trade and 24/7 emergency positioning.
• Benjamin Franklin Plumbing: National franchised plumbing brand offering residential plumbing, water heaters, and drain services with on-time guarantees. Operates with a similar one-call, customer-experience-driven model.
• Mr. Rooter Plumbing: Neighborly franchise brand offering residential and commercial plumbing services including drain cleaning, water heaters, and sewer line work. Closely mirrors Dependable Service's plumbing trade and customer mix.

Regional players

• Coolray Heating, Cooling, Plumbing & Electrical: Multi-trade residential services operator primarily serving the Southeast U.S. Overlapping HVAC + plumbing dual-trade model and similar customer profile to Dependable Service.

Broad incumbents

• Mr. Sparky Electric: Neighborly-owned residential trade services brand. Operates under a similar multi-trade franchise strategy to the broader Neighborly network that includes Mr. Rooter and Benjamin Franklin — comparable go-to-market model.
• ARS / Rescue Rooter: Large multi-trade residential services operator combining HVAC, plumbing, and electrical across multiple U.S. markets. Comparable dual-trade model at significantly larger scale than Dependable Service.
• Home Depot Home Services / Installer Network: Large retailer-operated home services platform connecting homeowners to local HVAC, plumbing, and water heater installers. Competes for the same homeowner-driven install leads that Dependable Service pursues.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/dependableserviceplumbingandair
• LinkedInlinkedin.com/company/dependableservice
• Instagraminstagram.com/dependableservice
• Xx.com/depend_on_us

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dependable Service Plumbing & Air