Member Care Solutions

What Member Care Solutions does

Member Care Solutions (MCS) is a privately held, US-based SaaS company founded in 2016 and headquartered in Saint Peters, Missouri, that provides a cloud-based membership enrollment and management platform purpose-built for healthcare providers operating in two adjacent verticals: urgent care centers and Direct Primary Care (DPC)/Concierge Medicine physician practices. The platform enables providers to deploy fully branded member enrollment pages without requiring any existing website or technical infrastructure, configure multiple customizable membership plans (with independent pricing, family/visit limits, and terms), automate recurring credit card billing and member notifications, and monitor program performance through a real-time graphical reporting dashboard. Members access their own branded portal for visit usage, family details, and payment information; facility administrators manage the program via a separate admin portal at admin.membercaresolutions.com.

The product architecture includes a notable network feature positioned by the company as the first of its kind in the DPC segment, allowing members of one MCS client facility to visit other networked MCS facilities while traveling, alongside built-in corporate sign-up tools that let providers enroll employees from local businesses into their membership program. Underlying technology is a multi-tenant cloud SaaS application (no mobile app, no public API, and no documented third-party integrations), with all customer interaction points — facility admin, member self-service, and enrollment — delivered through web interfaces.

MCS monetizes through recurring subscription licensing paid by healthcare facilities on a monthly billing cadence, with pricing not publicly disclosed and set on a custom quote basis per facility. Its go-to-market is sales-led and demo-driven: prospective customers submit contact forms and receive a 24-hour response to schedule a free live demonstration, offered Monday–Friday 9am–4pm CST, with the company emphasizing implementation in as little as seven days. The customer base is small and concentrated in the urgent care vertical, with named logos including Valley Immediate Care, AFC Urgent Care, Central Jersey Urgent Care, and The Emergency Center; the company also claims platform scalability from a single facility to 300+ locations and from 100 to 100,000+ members per deployment. The organization itself is extremely lean, with 1–10 employees and no disclosed funding, institutional investors, or parent entity.

Name

Member Care Solutions

Legal name

Member Care Solutions LLC

Website

https://membercaresolutions.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

1–10 employees

Short description

Member Care Solutions provides cloud-based SaaS membership enrollment and management software to urgent care centers and Direct Primary Care/Concierge Medicine physician practices, enabling branded enrollment pages, automated billing, member portals, and cross-facility network features on a subscription basis.

Ownership category

akta.pro rank

Product category

Healthcare Membership Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro industry

PRIMARYHLALAAAH

Membership/Subscription Concierge Virtual Care

Healthcare & Life Sciences/Telehealth Platforms/Direct-to-Consumer Virtual Care Platforms

SECONDARYHLALABAH

Care Navigation, Referral & Digital Front Door Platforms

Healthcare & Life Sciences/Telehealth Platforms/Provider-Integrated Virtual Care Platforms (Health Systems/Clinics)

SECONDARYHLALABAJ

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated)

Healthcare & Life Sciences/Telehealth Platforms/Provider-Integrated Virtual Care Platforms (Health Systems/Clinics)

Keywords

• Membership management software
• Healthcare SaaS
• Urgent care software
• Direct primary care
• Concierge medicine software

Headquarters

HQ city

Saint Peters

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Subscription SaaS License: Cloud software subscription model where healthcare providers (urgent care facilities, doctors, physicians) pay to use the MCS platform to manage their membership programs. The software enables providers to create and manage their own patient membership programs, with MCS serving as the underlying platform. Revenue is generated through recurring subscription fees from healthcare facilities implementing Direct Care/DPC/Concierge Medicine programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Member Care Solutions provides a cloud-based SaaS platform that lets healthcare providers create, deploy, and manage their own in-house patient membership programs. The software is purpose-built for Urgent Care facilities and Direct Primary Care/Concierge Medicine practices, enabling them to set custom membership plans with their own pricing and terms, automate billing and reminders, and manage member accounts through a branded portal and reporting dashboard.

Product overview

Member Care Solutions is a cloud-based SaaS platform that provides membership enrollment and management software for healthcare providers. The core Member Care Solutions platform serves as the unified engine, while specific product lines address Urgent Care centers and Direct Primary Care/Concierge Medicine practices for doctors and physicians. Key modules include the Full Featured Member Enrollment Page, Graphical Reporting Dashboard, Member Account Portal, and Customizable Membership Options. The platform also includes separate facility and patient-facing login portals for administrative management and member self-service.

Differentiator

Problem solved

Functional benefit

Products and services

• Member Care Solutions (MCS) Cloud Platform Cloud-based membership enrollment and management software that enables healthcare providers to create, deploy, and manage in-house membership programs. The platform supports custom-branded enrollment pages, configurable membership plans, a graphical reporting dashboard, a branded member account portal, automated billing, and DPC network features. It targets Urgent Care facilities and Direct Primary Care/Concierge Medicine practices across the US.
• Urgent Care Membership Software Vertical-specific offering of the MCS Cloud Platform that enables Urgent Care centers to launch and operate patient membership programs as an alternative to insurance-based billing. Includes enrollment pages, configurable plan pricing, automated billing, member portal, and reporting dashboards tailored for Urgent Care operations.
• Concierge Medicine / Direct Primary Care Membership Software Vertical-specific offering of the MCS Cloud Platform for doctors and physicians building Direct Primary Care (DPC) or Concierge Medicine membership practices. Includes all standard membership management capabilities plus first-of-its-kind DPC network features that allow members to visit other networked MCS client facilities when they travel.

Quantifiable outcome

• Implementation time of as little as 7 days for new membership programs
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Others

• Memberful: Memberful is a generic SaaS for creators and organizations to sell memberships and subscriptions—an indirect competitor because some healthcare practices could assemble similar capabilities on a general-purpose platform.

Broad incumbents

• eClinicalWorks: eClinicalWorks is an established ambulatory EHR and patient engagement vendor serving urgent care and primary care practices that could add membership/billing functionality overlapping with MCS.
• athenahealth: athenahealth is a large, established EHR and practice management platform that serves many of the same urgent care and physician practices; its R&D scale and installed base make it a long-term competitive threat to MCS's niche.
• DrChrono (EverHealth): DrChrono provides EHR, practice management, and patient engagement tools for ambulatory practices including urgent care and DPC, making it a broader incumbent adjacently competing with MCS.
• Tebra (Kareo + PatientPop): Tebra offers a broad practice management, EHR, and patient engagement platform for small and mid-sized practices—a generalist incumbent that could extend into membership-program features and compete with MCS.

Emerging players

• Spruce Health: Spruce Health provides patient communication, telehealth, and care management tools used by concierge and DPC practices, overlapping with MCS in the membership-medicine care coordination layer.
• SimplePractice: SimplePractice offers practice management and client/membership billing for health and wellness practitioners, including cash-pay and membership-style models that overlap with MCS's configurable plan and billing engine.
• Cerbo (Modern Medicina): Cerbo provides EHR and practice management software with strong adoption among direct primary care and concierge practices—an emerging player serving the same DPC customer base as MCS.

Direct peers

• Hint Health: Hint Health is a DPC-specific platform providing membership billing, enrollment, and practice management tools for direct primary care practices—the same core use case MCS serves, making it the most directly comparable peer.
• Atlas Health (DPC): Atlas.md / Atlas Health offers software for DPC practices covering membership management, billing, and care delivery—directly overlapping with MCS's DPC/Concierge Medicine product line.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Member Care Solutions