What Asticom Technology does

Asticom Technology Inc. is a Philippines-based digital-first shared services and outsourcing company and a wholly-owned subsidiary of Globe Telecom (PSE: GLO). Founded in 2015 and headquartered in Bonifacio Global City, Taguig, the company operates five integrated service lines — Talents, Human Resource, Customer Experience, Information Technology, and Engineering — supported by operating subsidiaries ABSI (IT-BPO), FINSI (Finance & Accounting), BRAD, Acquiro (staffing), and NXT (talent tech platform). It serves 200+ clients across 40+ industries including telecom, FinTech, e-commerce, health-tech, IT, energy, and banking, with a workforce of 4,000+ employees.

The company's underlying technology stack combines proprietary platforms with a layered third-party AI ecosystem. Proprietary assets include the NXT talent matching platform, an AI-Powered Employee Help Desk, FacilityBot, Network Management AIOps, and Billing & Collection automation. Third-party integrations include AI Rudder voice automation, Esker for AR, ADERA for eKYC/biometrics, Skillsoft for learning, DocuSign for CLM, Salesforce for CRM, and Apple Business Manager for device management. The most recent strategic technology partnership is with Workday (June 2026), routed through ABSI, positioning Asticom as the local implementation layer for AI-powered HCM and ERP in the Philippine market.

The business model is enterprise B2B managed services and staffing, sold via direct enterprise sales, the Globe Business channel partnership, and flagship executive events such as Pulse Summit. Revenue streams are managed services contracts across the five service lines plus professional services staffing, with quote-based pricing. Disclosed revenue reached 2.8B PHP in 2021 and crossed the 3rd billion PHP mark in 2022, supported by the HCX acquisition (2021) and the 2022 absorption of Globe Group's outsourcing portfolio.

Name

Asticom Technology

Legal name

Asticom Technology Inc.

Website

https://asticom.com.ph

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Asticom Technology is a Philippines-based, Globe Telecom-owned digital-first shared services and outsourcing company delivering managed services across HR, customer experience, IT, engineering, and finance to 200+ enterprise clients across 40+ industries.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing and Shared Services

NAICS

Computer Systems Design and Related Services (5415), Telephone Call Centers (56142), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Service Desk & ITSM Outsourcing (BPAEAMAF)

akta.pro secondary industries

Helpdesk & End-User Support Services (BPAEABAB), IT Service Desk & End-User Support (L1/L2) (BPAAACAA), ITIL/ITSM Process Consulting & Implementation (BPAEAJAB), Network & Connectivity Support (LAN/WAN, Wi‑Fi, ISP/Telco) (BPAAACAD)

Keywords

• Shared services outsourcing
• Business process outsourcing
• Managed services
• Staffing solutions
• IT services

Headquarters

HQ city

Makati

HQ country

Philippines

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services - HR Solutions: Provides comprehensive HR managed services including recruitment process outsourcing (RPO), payroll administration, digital employee experience, and HR operations management with AI-powered tools
2. Managed Services - Customer Experience: Delivers customer experience solutions including digital/hybrid sales, KYC verification services, billing and collections, and omnichannel engagement across voice, chat, email, and social
3. Managed Services - IT Solutions: Offers IT service management, system operations, network management, and technology rollout services for hardware and software implementations
4. Managed Services - Engineering: Provides operations and maintenance, integrated facility and property management, and network infrastructure rollout services for telecommunications and energy sectors
5. Managed Services - Finance & Accounting: Delivers finance and accounting solutions including financial reporting, tax services, billing and collections, accounts payables, and treasury management for B2B enterprises
6. Staffing and Talent Outsourcing: Provides technical and non-technical talent staffing solutions, connecting employers with skilled professionals across software development, project management, IT, engineering, marketing, operations, sales, and corporate support

Go-to-market motion2 records

Distribution channels4 records

Marketing channels10 records

Core offering

Asticom Technology is a digital-first shared services and outsourcing company providing managed services across five core service lines: Talents (technical and non-technical staffing), Human Resource (payroll, recruitment process outsourcing, digital employee experience), Customer Experience (digital/hybrid sales, KYC verification, billing and collections), Information Technology (service management, system operations, network management, technology rollout), and Engineering (operations & maintenance, integrated facility management, network infrastructure rollout). The firm combines AI-powered platforms with a 4,000+ workforce to deliver these services to 200+ enterprise and mid-market clients across 40+ industries in the Philippines.

Product overview

Asticom is a digital-first shared services and outsourcing company offering a multi-module service portfolio rather than a single unified product. The core offerings span five main service lines: Talents (staffing solutions and NXT job search platform), Human Resource (Digital EX/AI, Payroll, RPO with HRMS), Customer Experience (Digital/Hybrid Sales, KYC, Billing & Collections), Information Technology (Service Management, System Operations, Network Management, Technology Rollout), and Engineering (Operations & Maintenance, Integrated Facility Management, Network Infrastructure Rollout). The company operates through subsidiaries including ABSI for IT-BPO, FINSI for Finance & Accounting, and Acquiro for staffing. The product portfolio also includes technology partnerships and resales of third-party platforms such as Workday HCM/ERP, Transcelestial CENTAURI wireless laser communications, DocuSign, Apple Business Manager, DarwinBox HCM, AI Rudder voice automation, Skillsoft, Esker, TiTo, FacilityBot, and Automation Sensei. These are offered as part of Asticom's managed services rather than standalone products.

Differentiator

Problem solved

Functional benefit

Brands

• ABSI: IT-BPO subsidiary handling local implementation of enterprise solutions like Workday
• FINSI
• BRAD
• Acquiro
• NXT
• Asti Shared Services

Products and services

• Talents (Staffing Solutions) Staffing and talent outsourcing service connecting employers with technical and non-technical professionals across software development, project management, IT, engineering, marketing, operations, sales, and corporate support functions.
• Human Resource Services

Quantifiable outcome

• 100% manpower fill-up rate achieved for e-commerce staffing partnerships
• +8 more outcomes

Named customers6 records

Segments8 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability11 records

Feature10 records

Partnerships

Four partnerships are on record, tiered core and minor.

• WorkdaycoreTechnology or Integration · 16 June 2026Asticom and Workday signed a partnership agreement to bring AI-powered HR and finance management solutions to Philippine organizations. Asticom's IT-BPO subsidiary ABSI handles local implementation. Workday serves over 11,500 customers globally with its HCM and ERP platform combining HR and finance management with AI-driven automation and workforce insights. The partnership aims to help Philippine enterprises accelerate digital transformation efforts.
• TranscelestialcoreTechnology or IntegrationAsticom partners with Transcelestial to offer CENTAURI wireless laser communications technology enabling ultra-fast, secure, and reliable internet connectivity. The technology provides fiber-class capacity using focused light beams without construction delays of fiber cables. Supports 5G backhaul, small cells, rural and coastal expansion, and disaster-resilient communication across the Philippines' 7,000+ islands.
• Globe TelecomcoreStrategic or Co-development PartnerAsticom is the digital-first shared services arm of Globe Telecom, serving Globe's outsourcing portfolio. Globe Business partnership extends Asticom's shared services reach to Globe's enterprise clients. Asticom provides staffing, IT, and managed services supporting Globe's operations and digital transformation.
• Globe BusinessminorChannel Partner/ Reseller/ DistributorGlobe Business serves as a channel partner distributing Asticom's shared services and outsourcing solutions to Globe's enterprise client base in the Philippines.

Scale indicators9 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• TaskUs: Digital-native BPO with strong PH operations specializing in CX, content moderation, and trust & safety. Closely comparable on tech-enabled BPO, AI/automation focus, and mid-market enterprise targeting.
• IBEX Limited: Philippines-headquartered BPO specializing in CX, digital sales, and tech-enabled outsourcing. Direct competitor on geography, service lines, and target enterprise/mid-market clients.
• Teleperformance: Largest global contact center and digital CX outsourcer with extensive Philippines presence. Compares directly on CX outsourcing, KYC verification, and AI-enabled customer management services.
• Foundever: Customer experience BPO (formerly Sitel/TTEC) with substantial Philippines delivery centers. Comparable on CX outsourcing, AI-enabled service desks, and multi-vertical enterprise client base.
• Alorica: Digital CX and BPO provider with large Philippines workforce. Directly comparable on customer experience, KYC, collections, and AI-augmented support offerings.
• Concentrix: Global customer experience and BPO provider with significant Philippines operations offering digital CX, KYC, and IT-enabled services. Highly comparable business model and delivery footprint to Asticom.
• TTEC Holdings: Global CX and digital customer engagement provider with PH delivery. Comparable on BPO, AI/automation services, and enterprise customer support.

Emerging players

• SupportNinja: Emerging PH-headquartered outsourcing provider offering CX, back-office, and AI-enabled support to tech-enabled clients. Comparable as a smaller, tech-forward PH BPO competitor.

Broad incumbents

• Genpact: Large global professional services firm with deep BPO and IT services portfolio including finance & accounting, HR services, and IT outsourcing. Overlaps with Asticom's HR, F&A, and IT service lines at a larger scale.

Regional players

• Concentrix + IBEX Philippines: Filipino-owned IT services and BPO firm offering managed services, application development, and shared services. Comparable as a Philippines-based competitor in IT outsourcing and managed services.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/asticominc
• LinkedInlinkedin.com/company/asticominc
• Instagraminstagram.com/asticominc
• TikToktiktok.com/@asticominc

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Asticom Technology