onCloud

What onCloud does

onCloud is a privately held managed service provider (MSP) headquartered in Atlanta, Georgia, with a secondary office in Las Vegas, Nevada, that delivers comprehensive IT management to small and mid-market businesses (10-100+ employees) primarily in the Southeastern United States. Founded in 2000, the company operates a proprietary five-module platform covering help desk support (myHelpDesk), server and cloud infrastructure management (myServer), cloud-based business communications (myVoice), workstation management (myDesktop), and network infrastructure (myNetworkDevices), with Microsoft 365 as the productivity backbone. The offering is delivered as a single-provider, predictable monthly subscription at $155/seat/month for the standard package, with three escalating service tiers (Managed IT Operations, Security & Data Protection, Cybersecurity & Response) and four myVoice sub-tiers (Starter, Standard, Pro, Call Center).

The business is sold primarily through a direct sales-led, relationship-based GTM motion (free consultation, custom quote, solution design, onboarding) supplemented by phone, live chat, and email inside sales, with content marketing and client case studies as the main demand-generation channels. onCloud owns and operates its infrastructure in Atlanta-based data centers, eliminating third-party dependencies for direct service quality control, and reports 15-year average employee tenure alongside 28 years of market presence. Quantified client outcomes include 99.99% uptime, 42% lower IT expenses, 85-92% reductions in system downtime, and 40% reduction in IT management time, supporting a recurring revenue model positioned around proactive, single-vendor accountability.

Name

onCloud

Legal name

onCloud

Website

https://oncloud.io

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Onsite/Field IT Support Services (BPAEABAC)

akta.pro secondary industry

Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ)

Keywords

• Managed IT services
• Cloud infrastructure
• Cybersecurity monitoring
• Cloud communications
• Helpdesk support

Headquarters

HQ city

Woodstock

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services: Recurring monthly fees for comprehensive IT management including helpdesk support, monitoring, maintenance, security, and strategic services. Delivered as a single provider for predictable monthly cost.
2. Security & Data Protection Services: Advanced security subscriptions including anti-spam, phishing protection, EDR/XDR endpoint security, security awareness training, cloud backups, identity protection, MFA enforcement. Higher-tier security offerings for elevated risk organizations.
3. Cloud Voice (myVoice): VoIP and cloud communications services with tiered options (Starter, Standard, Pro, Call Center). Pricing varies by feature complexity and number of users/numbers supported.
4. Hardware & Device Solutions: Lifecycle management and hardware solutions for endpoints and network devices, potentially including one-time equipment sales as part of managed service delivery.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

onCloud is an Atlanta-based managed service provider that delivers comprehensive IT management through proprietary modules (myHelpDesk, myServer, myVoice, myDesktop, myNetworkDevices) operated from owned Atlanta data centers. Services span foundational Managed IT Operations (helpdesk, endpoint management, RMM monitoring), Security & Data Protection (EDR/XDR, anti-phishing, Microsoft 365 backups), Cybersecurity & Response (24/7 MDR, AI-driven threat detection, compliance), and cloud-based business communications (myVoice). All offerings are delivered under predictable monthly subscriptions on a per-seat basis with no long-term contracts.

Product overview

onCloud is an Atlanta-based managed service provider delivering comprehensive IT solutions through a proprietary platform of integrated modules. The core offering consists of myHelpDesk (help desk support), myServer (server/cloud infrastructure management), myVoice (cloud-based business phone system), myDesktop (workstation management), and myNetworkDevices (network/firewall management). These modules are offered at three service tiers—Managed IT Operations (foundational support), Security & Data Protection (advanced endpoint and data security), and Cybersecurity & Response (24/7 MDR, AI-driven threat detection, incident response). The myVoice product is further differentiated into four sub-tiers (Starter, Standard, Pro, Call Center) scaling from basic phone routing to enterprise call center capabilities. Strategic IT Services provide consulting for technology roadmapping, compliance, and digital transformation. All services are delivered from Atlanta-based data centers with owned infrastructure and no third-party dependencies.

Differentiator

Problem solved

Functional benefit

Brands

• myHelpDesk: Help desk support service providing technical support desk, remote assistance, system monitoring, and software management.
• myServer
• myVoice
• myDesktop
• myNetworkDevices

Products and services

• myHelpDesk Help desk and remote-assistance service providing technical support desk, system monitoring and alerting, patch management, software management, and live chat/email support for daily IT operations across the client's workforce.
• myServer Server and cloud infrastructure management service covering automated backup systems, security patches and updates, performance optimization, and administration of server environments for clients.
• myVoice Cloud-based business phone system offering auto attendants, call routing, video conferencing, mobile device integration, unified communications, secure team messaging, and call-center queueing. Available in Starter, Standard, Pro, and Call Center sub-tiers scaling from basic cellphone routing to enterprise call-center capabilities.
• myDesktop Workstation management service providing patch management, performance monitoring, security services, remote access, and application management for end-user devices across the client environment.
• myNetworkDevices Network management service covering firewall configuration and monitoring, network optimization, WiFi system management, hardware lifecycle management, and 24/7 network performance monitoring.
• Strategic IT Services Strategic technology consulting including technology roadmapping, IT budget planning and optimization, security and compliance consulting, digital transformation strategy, and business continuity planning for growing Atlanta businesses.

Quantifiable outcome

• 99.99% system uptime achieved for clients
• +6 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

AI capability1 record

Feature5 records

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• 8x8: Cloud voice, video, and contact center provider sold in tiered subscriptions including Pro and Contact Center editions. Comparable to myVoice Pro and myVoice Call Center tiers and competes for the same UCaaS budget line items.
• Ntirety: Managed cloud and infrastructure provider with 24/7 support and security services to mid-market clients. Overlaps onCloud's owned-infrastructure, cloud/server, and managed security positioning.
• RingCentral: Cloud communications / UCaaS vendor with tiered subscriptions including call center. Directly comparable to onCloud myVoice tiers on feature set and per-seat subscription pricing, though RingCentral is a software vendor rather than a bundled MSP.
• Thrive Networks: Regional-to-national MSP delivering managed IT, cloud, and cybersecurity services to SMB and mid-market customers. Comparable subscription model, layered security tiers, and similar go-to-market around bundled workplace support.
• Dataprise: Mid-Atlantic and nationally expanding MSP offering managed IT, cloud, security, and unified communications to SMB and mid-market clients. Closely comparable to onCloud's bundle of helpdesk, server/cloud, voice, and security services sold on a per-seat subscription model.
• Corsica Technologies: Managed IT and cybersecurity provider focused on SMB/mid-market and nonprofit/regulated clients. Direct comparable to onCloud's vertical mix (legal, nonprofit, professional services) and its layered security/managed-IT offering.
• New Era Technology: Global managed services provider offering UCaaS, managed IT, cloud, and security to mid-market and enterprise clients. Comparable breadth across unified communications (myVoice equivalent) and managed IT operations.

Others

• ConnectWise: Provider of business automation and IT management software used by thousands of MSPs to run their service operations. Comparable as enabling technology on which competing MSPs (and potentially onCloud's own RMM stack) standardize.
• Kaseya (Datto): Provider of RMM, PSA, and security platforms used widely by MSPs to deliver managed IT services. Adjacent comparison: many competing regional MSPs run on Kaseya, while onCloud's value prop emphasizes a single-vendor, proprietary stack.

Broad incumbents

• IBM Managed Services: Global IT services incumbent delivering managed infrastructure, security, and workplace services at enterprise scale. Overlaps with onCloud's full MSP stack but at much larger customer scale and broader geographic footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks4 records

Key highlights5 records

Customer concentration

• Xx.com/oncloud_io
• YouTubeyoutube.com/channel/UC0AAtpiOMWmpZs5Ud6Vyrcw
• Facebookfacebook.com/oncloud.io
• LinkedInlinkedin.com/company/oncloud-io

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about onCloud