ContactCenterWorld
ContactCenterWorld is a privately held Canadian-based global membership association founded in 1999 that operates a cloud-based community platform, peer-judged awards programs, regional conferences, certification, and a vendor directory serving 230,000+ contact center and CX professionals across 200+ countries.
- Company typePrivate
- Founded1999
- HeadquartersThunder Bay, Canada
- Headcount51–100
- GTM typeB2B
- OfferingServices
What ContactCenterWorld does
ContactCenterWorld (legal entity ContactCenterWorld.com), founded in 1999 and headquartered in Toronto, Canada, is a privately held global membership association serving the contact center and customer experience industry. It operates a cloud-based community platform that aggregates best-practice content (tips, articles, blogs, videos, podcasts), operates a job board (728 listings), maintains a vendor Suppliers Directory organized by category (Analytics, AI/Robotics, CRM, Workforce Management, Cloud Solutions), and supports professional networking groups. The platform claims 230,000+ members across more than 200 countries and publishes 5,780+ news items and 1,772+ articles.
The company monetizes through five primary streams: membership subscriptions (free basic plus paid Executive and Corporate tiers), event sponsorships and tickets for regional NEXT GEN CC/CX conferences and the Dubai-hosted World Finals, supplier directory and advertising ($495-$1,795 annually depending on tier and region), the Employee Engagement Awards program ($295-$495 per location, validated by the TopPlace2Work survey instrument measuring 24+ engagement metrics), and certification/training fees from The Learning Academy. Customer segments span contact center/CX managers and executives, BPO and technology vendors, independent consultants and trainers, PR consultants, and SMBs seeking call center support. The firm has 51-100 employees and operates across the Americas, EMEA, and APAC regions through annual rotating event venues (Istanbul, Toronto, Loutraki, Bali) and International Contact Center Week.
ContactCenterWorld firmographics
Firmographics- Name
- ContactCenterWorld
- Legal name
- ContactCenterWorld.com
- Website
- https://contactcenterworld.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- ContactCenterWorld is a privately held Canadian-based global membership association founded in 1999 that operates a cloud-based community platform, peer-judged awards programs, regional conferences, certification, and a vendor directory serving 230,000+ contact center and CX professionals across 200+ countries.
- Ownership category
- akta.pro rank
ContactCenterWorld industry classification
Industry- Product category
- Professional Association & Industry Networking
- NAICS
- Business Associations (813910), Convention and Trade Show Organizers (56192), Convention and Trade Show Organizers (561920)
- SIC
- Services-Membership Organizations (8600), Services-Advertising Agencies (7311), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Association & Society Conference Management (Nonprofit, Professional Bodies) (THAHACAA)
- akta.pro secondary industries
- Conferences & Conventions Operations Services (Registration, AV, Logistics) (MPAGAGAM), Executive Summits & Invitation-Only Forums (MPAGAGAK), Customer/User Conferences & Client Advisory Boards (THAHAMAD), Contact Center Leadership & Supervisory Skills (EDABACAK)
Keywords
Where ContactCenterWorld is headquartered
LocationHeadquarters
- HQ city
- Thunder Bay
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
ContactCenterWorld business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Membership Subscriptions: Personal memberships including basic (free) and executive upgrades; corporate memberships for organizations with multiple staff members. Executive membership valid for 12 months from payment.
- Event Sponsorships and Tickets: NEXT GENERATION CONTACT CENTER & CX BEST PRACTICES events across Americas, EMEA, APAC, and globally where the TOP 1% meet and engage. Revenue from sponsorships, tickets, and event advertising.
- Supplier Directory and Advertising: Standard and Premium supplier directory listings, regional sponsorships, and group sponsorships for industry groups. Pricing from $495-$1,795 USD annually depending on tier and regions selected.
- Employee Engagement Awards Program: Entry fees for Employee Engagement Awards: $295 USD per location for companies with 50 or under employees, $495 USD for companies with 51+ staff. Existing corporate members or TopPlace2Work subscribers qualify for free entry.
- Certification and Training: The Learning Academy provides certification programs for contact center professionals. Revenue from certification fees and training programs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Employee Engagement Awards - Small companies (50 or under employees) |
| Subscription | Annual | Employee Engagement Awards - Large companies (51+ staff) |
| Subscription | Annual | Standard Advertising per Region |
| Subscription | Annual | Premium Advertising per Region |
| Subscription | Annual | Group Sponsorship |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels10 records
ContactCenterWorld product offering
Product offeringCore offering
ContactCenterWorld operates the world's largest membership association platform for the contact center and customer engagement industry, connecting 230,000+ professionals across 200+ countries. It delivers industry-recognized awards programs (Top Ranking Performers, World Awards, Employee Engagement Awards), regional best-practice conferences (Americas, EMEA, APAC), professional certification through The Learning Academy, a verified supplier directory, job board, benchmarking research, and multimedia content via NEXTGEN-TV and podcasts.
Product overview
ContactCenterWorld operates as a comprehensive industry association platform rather than a single software product, offering a portfolio of community-driven services including the core association/network platform along with multiple interconnected modules: the World Awards and Top Ranking Performers Awards programs for industry recognition; the Employee Engagement Awards powered by TopPlace2Work; regional NEXT GEN CC/CX conferences and International Contact Center Week events; The Learning Academy for professional certification; a Suppliers Directory for technology vendor discovery; a Job Board for industry recruitment; and the Global Benchmarking Study for performance measurement. The platform serves as the global hub for contact center and CX best practices, hosting industry news, member blogs, video content (NEXTGEN-TV), audio podcasts, and professional networking tools. Established in 1999, the platform connects professionals across 200+ countries through both free basic membership and paid Executive Membership tiers.
Differentiator
Problem solved
Functional benefit
Brands
- World Awards: Global contact center awards program including Regional Gold Medals for Americas, EMEA, and APAC regions
- Top Ranking Performers Awards
- TopPlace2Work
- NEXT GEN CC/CX Events
- International Contact Center Week
Products and services
- ContactCenterWorld Platform Cloud-based global association platform providing best-practice articles, blogs, videos, podcasts, tips, news, supplier directories, job listings, and professional networking for the contact center and CX industry.
- World Awards / Top Ranking Performers Awards International awards program where regional winners from the Americas, EMEA, and APAC compete at World Finals for the title of Best Contact Center in the World. Judged by industry peers and staff.
- Employee Engagement Awards Award program based on the TopPlace2Work engagement survey, recognizing organizations with the highest validated employee engagement scores from Diamond to Bronze levels across sectors.
- NEXT GEN CC/CX Events Annual regional conferences held across Americas, EMEA, and APAC where the TOP 1% of contact center professionals meet to share best practices, network, and recognize excellence. Includes ticketing, sponsorships, and exhibition opportunities.
- International Contact Center Week Annual week-long global celebration dedicated exclusively to the contact center industry (September 10–17, 2026).
- The Learning Academy (Certification) Training and certification programs for contact center professionals covering customer experience and operations disciplines.
- TopPlace2Work Employee Engagement Survey Validated employee engagement measurement tool that measures 24+ engagement metrics and certifies organizations as TopPlace2Work employers.
- Job Board Recruitment marketplace connecting contact center job seekers with employers across multiple countries and regions.
- Suppliers Directory Verified supplier directory connecting contact center buyers with technology vendors, BPO service providers, and solution providers organized by category.
- Global Benchmarking Study Research program that allows organizations to benchmark their contact center performance against industry standards and peers globally.
- NEXTGEN-TV Video streaming channel featuring best-practice videos from contact centers globally, broadcasting on the hour every hour, including bank, BPO, and industry content.
- Executive Membership Premium individual membership tier (12-month) offering enhanced networking, event discounts, access to executive areas, enhanced tools, and personal branding for CX leaders, vendors, consultants, and trainers.
Companies that use ContactCenterWorld
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles4 records
ContactCenterWorld technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
ContactCenterWorld partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- RingCentralcoreEckoh announced global partnership with RingCentral to enhance global contact centre security. The partnership integrates Eckoh's secure payment and customer engagement solutions with RingCentral's contact center platform.
- GenesyscorePointel is a certified Genesys partner specializing in improving customer experience by building contact center solutions. Pointel provides CMS (audit and change management), DCCM (contact center management), and custom Genesys Adapters for CRM and CX platforms.
- TopPlace2WorkcoreTopPlace2Work is a validated employee engagement measurement tool partnered with ContactCenterWorld for the Employee Engagement Awards program. The tool measures 24+ key employee engagement metrics and is used to certify organizations as TopPlace2Work employers.
- Crimson Security Inc.minorU.S.-based cybersecurity firm that conducted third-party security assessment for Select VoiceCom based on ISO 27002 standard, evaluating security posture across organizational, people, physical, and technology domains.
Scale indicators6 records
Recent moves6 records
Expansion highlights4 records
ContactCenterWorld competitors and assessment
Company assessmentBroad incumbents
- Genesys: Genesys is one of the largest global contact center platform vendors and operates its own customer community, events (e.g., Xperience), and certification programs. While primarily a technology vendor rather than a community, it competes indirectly for practitioner mindshare, certification spend, and sponsorship dollars that ContactCenterWorld also targets.
- Five9: Five9 is a leading cloud contact center (CCaaS) vendor with its own user community, annual customer conference, and certification tracks. As an industry incumbent, it competes for sponsorship budgets and practitioner engagement that ContactCenterWorld also monetizes.
- NICE Ltd. (NICE inContact): NICE is a major contact center, workforce engagement, and analytics vendor with its own customer events, awards (e.g., CX Excellence), and professional education programs. It is a broad incumbent in the same industry whose community, events, and certification efforts overlap with ContactCenterWorld's offerings.
Direct peers
- CX Network: CX Network operates a global online community and event series (including the CX Summit) for customer experience leaders, with memberships and paid events. It overlaps directly with ContactCenterWorld's CX-adjacent content, executive membership, and conference offerings.
- Contact Center Pipeline: Contact Center Pipeline is a long-running media brand covering the contact center industry with publications, events, and awards. It competes for the same practitioner audience and advertising/sponsorship budget that ContactCenterWorld monetizes through its directory and events.
- ICMI (International Customer Management Institute): ICMI is the closest direct peer, operating as a global membership, training, certification, and events community for contact center and customer management professionals. Both ContactCenterWorld and ICMI serve the same audience with overlapping products (memberships, certifications, awards, and conferences), making them the most head-to-head comparable.
- Customer Contact Week (CCW): Customer Contact Week is a major U.S.-based conference and community franchise for the contact center and CX industry, producing flagship events, awards, and digital content. It directly competes for the same corporate sponsors, attendees, and award entrants that ContactCenterWorld targets.
Others
- Help Scout: Help Scout operates a customer service blog, community, and certification-adjacent content program (Help Scout Academy) for support professionals. It is thematically adjacent rather than a direct competitor, but targets overlapping readers and serves as a model for community-driven content monetization in the CX space.
- Upland Software (InGenius, Contact Center Solutions): Upland Software owns a portfolio of contact center adjacent products and the @Assist and KMS assets that touch the same practitioner audience. It is an enabling/ecosystem participant rather than a direct community peer, but is relevant as a vendor category that advertises and sponsors within ContactCenterWorld's directory.
- Shep Hyken / Customer Service Speaker/Consultant ecosystem: Shep Hyken is a widely known CX keynote speaker and consultant who participates in contact center events and awards programs similar to those run by ContactCenterWorld. This category of independent consultants/trainers is a member segment for CCW and an adjacent community of practitioners and content creators in the same space.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
ContactCenterWorld social profiles
Digital presenceContactCenterWorld financial estimates
Financial estimateRevenue estimate
Valuation estimate
ContactCenterWorld leadership team
Management profileNumber of profiles
Profiles1 record
ContactCenterWorld funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ContactCenterWorld M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ContactCenterWorld
What does ContactCenterWorld do?
ContactCenterWorld operates the world's largest membership association platform for the contact center and customer engagement industry, connecting 230,000+ professionals across 200+ countries. It delivers industry-recognized awards programs (Top Ranking Performers, World Awards, Employee Engagement Awards), regional best-practice conferences (Americas, EMEA, APAC), professional certification through The Learning Academy, a verified supplier directory, job board, benchmarking research, and multimedia content via NEXTGEN-TV and podcasts.
Is ContactCenterWorld a public or private company?
ContactCenterWorld is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ContactCenterWorld founded?
ContactCenterWorld was founded in 1999. It employs 51 to 100 people.
Where is ContactCenterWorld based?
ContactCenterWorld is headquartered in Thunder Bay, Canada, in the North America region.
How does ContactCenterWorld make money?
Five revenue lines are on record. Membership Subscriptions are the primary driver. The others are event Sponsorships and Tickets, supplier Directory and Advertising, employee Engagement Awards Program and certification and Training.
Who are ContactCenterWorld's main competitors?
Broad incumbents on record are Genesys, Five9 and NICE Ltd. (NICE inContact). Direct peers are CX Network, Contact Center Pipeline, ICMI (International Customer Management Institute) and Customer Contact Week (CCW). Others are Help Scout, Upland Software (InGenius, Contact Center Solutions) and Shep Hyken / Customer Service Speaker/Consultant ecosystem.
Does ContactCenterWorld have an API?
No public API is recorded for ContactCenterWorld.
What industry is ContactCenterWorld in?
ContactCenterWorld's product category is Professional Association & Industry Networking. Its primary akta.pro industry code is THAHACAA, Association & Society Conference Management (Nonprofit, Professional Bodies), with a secondary code of MPAGAGAM, Conferences & Conventions Operations Services (Registration, AV, Logistics). Its NAICS code is 813910 and its SIC code is 8600.