Nationwide Towing & Transport

What Nationwide Towing & Transport does

Nationwide Towing & Transport Pty Ltd, trading as part of Nationwide Group, is an Australian specialist automotive and industrial transport operator founded in 1987 and headquartered in Noble Park, Melbourne. The company operates as the largest provider of emergency roadside assistance and specialist towing and transport solutions in Australia, with a fleet of 400+ specialised vehicles, 700+ representatives (including 110+ owner-operators), and operational depots across Victoria, New South Wales, the Australian Capital Territory, Queensland, and Western Australia. Service lines span vehicle towing (cars, trucks, motorcycles, boats, caravans, limousines, buses, trailers), plant and equipment transport (construction, agriculture, generators, elevated work platforms, materials handling), portables and shipping containers, specialty towing (supercars, vintage and racing vehicles), salvage and recovery, undercover carpark retrieval, interstate transport, vehicle storage (600+ vehicle capacity), and monthly vehicle auctions.

The technology stack is functionally integrated rather than AI-driven: it combines GPS-enabled dispatch, on-glass driver signature and photo capture for proof of delivery, and a Customer Portal plus My Connect fleet/booking platform that provide account customers with real-time job tracking and documentation. The company is certified to ISO9001, ISO45001 (since 1996) and ISO14001 (since 2018) standards and is authorised to tow vehicles impounded under hoon laws and directed by police.

Revenue is generated through a hybrid model: subscription/recurring contracts with major Australian automotive clubs (RACV as parent and contracted provider to NRMA, RACQ, and RAC) plus transaction-based fees for towing, storage, auctions, and impound/clearway services. Customer segments are diversified across automotive clubs and insurance, government, corporate and fleet customers, mining and industrial operators, equipment hire firms, major retailers, car dealerships, and individual consumers, with go-to-market executed via 24/7 phone (134 869), online quote forms, and B2B enterprise contracts.

Name

Nationwide Towing & Transport

Legal name

Nationwide Towing & Transport Pty Ltd

Website

https://nationwide-group.com.au

Company type

Private

Founded year

1987

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Nationwide Towing & Transport, part of Nationwide Group and RACV Group subsidiary, is Australia's largest provider of emergency roadside assistance and specialist towing and transport, operating 400+ specialised vehicles and serving automotive clubs, government, fleets, and consumers across five states.

Ownership category

akta.pro rank

Product category

Towing and Transport Services

NAICS

Motor Vehicle Towing (48841), Motor Vehicle Towing (488410), Truck Transportation (484), Support Activities for Transportation (488)

SIC

Services-Automotive Repair, Services & Parking (7500), Trucking & Courier Services (No Air) (4210), Transportation Services (4700)

akta.pro primary industry

Towing, Recovery & Vehicle Removal Services (TLAJAJAC)

akta.pro secondary industries

Roadside Assistance & Breakdown/Recovery Services (THAIANAI), Accident Recovery, Winch-Out & Towing Services (Light/Heavy) (TLAKAFAH), Heavy Vehicle & Equipment Transport (RVs, Trucks, Buses) (HSAKAFAH)

Keywords

• Vehicle towing services
• Roadside assistance
• Specialist transport
• Vehicle storage
• Equipment transport

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices6 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Emergency Roadside Assistance: Provides mechanics and vehicles to Australia's leading automotive clubs (RACV, NRMA, RACQ, RAC) for breakdown and emergency services
2. Towing Services: Specialist towing and transport solutions including vehicle towing, plant & equipment transport, containers, specialty vehicles, and interstate transport. Revenue based on distance, vehicle type, and service requirements.
3. Storage Services: Vehicle storage facilities with 600+ vehicles in storage capacity. Fees charged for storage duration.
4. Vehicle Auctions: Monthly vehicle auctions providing marketplace for stored and impounded vehicles
5. Clearway/Impound Towing: Towing vehicles from clearways and impound services under contract with government and authorities

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Nationwide Towing & Transport provides specialist towing, transport, and emergency roadside assistance services across Australia using a fleet of 400+ specialised vehicles and 700+ representatives. The company operates through three divisions — Towing & Transport (vehicle, plant & equipment, containers, specialty and interstate transport), Roadside Assistance (24/7 breakdown services to major automotive clubs), and Storage & Auctions (600+ vehicle storage capacity and monthly vehicle auctions). Services are delivered 24/7 across Victoria, NSW, ACT, Queensland and Western Australia, backed by GPS-tracked dispatch, digital documentation, and a customer portal.

Product overview

Nationwide Towing & Transport operates as a unified platform of specialized transport and roadside assistance services, comprising three core divisions: Towing & Transport (vehicle, plant, equipment, and specialty towing), Roadside Assistance (emergency breakdown services), and Storage & Auctions (vehicle storage and monthly sales). The platform integrates digital tools including a Customer Portal for account management, My Connect for real-time fleet tracking, and an Online Quote System. Services span 35+ specialized categories covering vehicles (cars, trucks, boats, motorcycles, caravans, limousines, buses), industrial equipment (construction, agriculture, generators, elevated work platforms), cargo (containers, trailers, shipping containers), and niche services (salvage recovery, undercover carpark towing). The company maintains a 400+ vehicle fleet operating 24/7 nationally across Victoria, NSW, ACT, Queensland, and WA.

Differentiator

Problem solved

Functional benefit

Products and services

• Vehicle Transport Door-to-door vehicle towing and transport service capable of handling any size vehicle, operating nationally across Australia. For businesses and individual vehicle owners.
• Plant & Equipment Transport Specialist transport service for construction equipment, agricultural machinery, industrial plant, and heavy machinery including excavators, cranes, forklifts, and conveyors. For mining, construction, industrial, and agricultural operators.
• Portables & Containers Transport Transport service for portable buildings, containers, portable toilets, and towable structures of any size. For commercial, construction, and event customers.
• Specialty Towing Towing and transport services for vintage vehicles, racing vehicles, rare machines, and supercars requiring experienced handling and specialised care. For collectors, dealerships, racing teams, and individual owners.
• Interstate Towing & Transport Nationwide interstate vehicle transport service operating 24/7 for emergency and scheduled tows across all Australian states and territories. Pricing starts from around $200. For individuals and businesses relocating vehicles between states.
• Storage Solutions Vehicle and asset storage services with over 600 vehicles in storage capacity, offering secure facilities nationwide. For government, insurance, fleet, and individual customers requiring short- or long-term vehicle storage.
• Vehicle Auctions Monthly vehicle auction platform enabling customers to purchase towed and stored vehicles at competitive prices. For vehicle buyers, dealers, and trade purchasers.
• Roadside Assistance Emergency roadside assistance services including mechanics and vehicles provided to Australia's leading automotive clubs including RACV, NRMA, RACQ, and RAC. For automotive club members needing breakdown support.
• Fleet Towing & Transport Business fleet towing service offering one-call national coverage with no upfront costs for staff and 24/7 availability. For fleet management companies, retailers, dealerships, and corporate clients.
• Salvage & Recovery Vehicle salvage and recovery services for submerged, accident-damaged, or difficult-to-access vehicles. For insurance groups, government authorities, and individual vehicle owners.
• Undercover Carpark Towing Specialized towing service for vehicles in undercover parking structures and carparks with height and access restrictions. For building management, body corporates, and property managers.

Quantifiable outcome

• 450,000 vehicles transported per annum
• +3 more outcomes

Named customers10 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eleven partnerships are on record, tiered flagship, core and minor.

• RACV GroupflagshipStrategic or Co-development PartnerNationwide Group is a proud subsidiary of the RACV Group, providing comprehensive roadside assistance and towing services to RACV members across Australia.
• NRMAcoreChannel Partner/ Reseller/ DistributorProvides roadside assistance services to NRMA members as a contracted service provider.
• RACQcoreChannel Partner/ Reseller/ DistributorProvides roadside assistance services to RACQ (Queensland) members as a contracted service provider.
• RAC (Western Australia)coreChannel Partner/ Reseller/ DistributorProvides roadside assistance services to RAC (Western Australia) members as a contracted service provider.
• State and Local GovernmentscoreChannel Partner/ Reseller/ DistributorGovernment contracts for clearway towing, impound services, and specialist transport as directed by police and authorities.
• Major RetailersminorChannel Partner/ Reseller/ DistributorVehicle transport and logistics services for major retail operations.
• Plant and Equipment Hire CompaniesminorChannel Partner/ Reseller/ DistributorTransport and relocation services for equipment hire companies across Australia.
• Mining OperationsminorChannel Partner/ Reseller/ DistributorPlant and equipment transport services for mining industry operations.
• Insurance GroupsminorChannel Partner/ Reseller/ DistributorClaims-related vehicle transport and storage services for insurance providers.
• Fleet Management CompaniesminorChannel Partner/ Reseller/ DistributorFleet towing and transport services for Australian businesses with vehicle fleet management needs.
• Car DealershipsminorChannel Partner/ Reseller/ DistributorVehicle transport services for automotive dealership operations.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Canadian Automobile Association (CAA): Federation of Canadian auto clubs providing roadside assistance, towing, and travel services through regional clubs. Direct comparable to Nationwide's RACV/NRMA/RACQ/RAC club-based service delivery structure.
• ADAC: Europe's largest auto club with 20M+ members providing roadside assistance, towing, and recovery across Germany. Comparable in scale and member-service model to the RACV/NRMA/RACQ ecosystem Nationwide serves.

Others

• NRMA Motoring & Services: Nationwide's customer/Channel Partner for NSW member roadside service as well as an adjacent auto-club provider that operates competing elements of the motoring services stack. Listed as a core Channel Partner.
• ARC Europe: Alliance of European and global motoring clubs providing cross-border roadside assistance. Ecosystem counterpart relevant to Nationwide's partnership structure with Australian automotive clubs.
• Eastern Van Services: Sister subsidiary within the Nationwide Group covering van services and broader fleet operations. Equivalent corporate parent but operationally adjacent rather than directly competitive.
• Allianz Australia (Roadside & Claims): Major Australian general insurer that lists Nationwide as a transport partner for claims-related vehicle movement, but also operates its own repair and claims logistics network. Adjacent counterparty in the vehicle-claims logistics chain.

Direct peers

• RAC Motoring Services: UK motoring club providing roadside assistance, recovery, and vehicle servicing through a contracted patrol network. Most direct international peer to the RACV-NRMA-RACQ auto-club service-delivery model Nationwide operates.
• Agero: US-based B2B roadside assistance and claims management platform serving insurers, OEMs, and fleet customers with a contracted tow network. Direct peer to Nationwide's account-customer model and My Connect platform serving insurance groups and fleet management.
• AMA Group Limited: ASX-listed Australian automotive aftermarket group operating in collision repair, vehicle towing, and roadside services. Direct peer in Australian towing and accident-recovery services with overlapping B2B (insurer) channels.
• The AA plc: UK-listed roadside assistance and insurance provider operating the largest UK breakdown and recovery network. Direct functional peer to Nationwide's automotive-club-driven roadside and towing model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/nationwide-group-aus

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nationwide Towing & Transport