What Mailcom does

MAILCOM GmbH is a privately held German third-party logistics (3PL) fulfillment provider founded in 1994 and headquartered in Maisach near Munich. The company operates from a single facility serving direct-to-consumer (D2C) e-commerce brands across five verticals: beauty and cosmetics, food and dietary supplements, fashion and sportswear, electronics, and consumer goods. Its offering bundles warehousing, pick and pack, multi-carrier shipping, and returns management under multi-year, quote-based contracts, with pricing customized to order volume, SKU count, storage requirements, packaging complexity, and carrier mix.

The company's technology foundation combines an AutoStore robot-based goods-to-person automation system (operational since summer 2022, reducing floor space by approximately 60% and targeting near-zero pick errors with 24/7 throughput) with a flexible, tenant-configurable Warehouse Management System (LVS) supporting FIFO, batch tracking with expiration dates, and serial number tracking. Outbound shipping is handled through a multi-carrier platform integrating DHL, FedEx, GLS, Schenker, DPD, Austrian Post, and UPS, including DirectEntry options for cost-optimized international parcels. Customer-side connectivity is delivered via APIs and EDI (CSV/XML) into e-commerce platforms (Shopify, Magento, WooCommerce), ERPs (SAP, MS Dynamics), and marketplaces (Zalando, Douglas).

MAILCOM monetizes through transaction-fee-based service contracts rather than disclosed pricing tiers; bio/organic certification held since 2010 (EG-Kontrollnr.: DE-BY-007-05613-H) and FSC-certified cartons underpin its positioning in sustainability- and compliance-sensitive verticals. The company is founder-owned and managed by Nicole Oswald and Nicki Oswald, with no disclosed external funding, acquisitions, or subsidiaries. Geographic reach is anchored in the DACH region with cross-border shipping into Austria, France, Italy, and Bulgaria.

Name

Mailcom

Legal name

MAILCOM GmbH

Website

https://mailcom.de

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

11–50 employees

Short description

MAILCOM GmbH is a German 3PL fulfillment provider offering warehousing, pick & pack, multi-carrier shipping, and returns management for direct-to-consumer e-commerce brands, operating from a single AutoStore-automated facility near Munich with EU Bio certification since 2010.

Ownership category

akta.pro rank

Product category

Third-Party Logistics (3PL) Fulfillment Services

NAICS

Local Messengers and Local Delivery (4922), Couriers and Express Delivery Services (4921), Couriers and Express Delivery Services (492110)

SIC

Public Warehousing & Storage (4220), Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns) (TLAIAAAD)

akta.pro secondary industries

E-commerce & Fulfillment Warehousing (Dedicated/Shared) (TLAIACAJ), Returns-Enabled Standard Parcel (Integrated Forward + Reverse) (TLAAACAK), E-commerce Parcel Consolidation & Injection (Zone-Skipping, USPS/Postal Injection) (TLAAAFAL)

Keywords

• 3PL fulfillment services
• E-commerce warehousing
• Multi-carrier shipping
• Pick and pack
• Returns management

Headquarters

HQ city

Maisach

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. 3PL Fulfillment Services: Third-party logistics (3PL) fulfillment services including warehousing, pick & pack, shipping, and returns management. Revenue is generated through service contracts based on order volume, warehouse storage volume, packaging requirements, and shipping costs. Pricing is customized per customer based on operational complexity factors.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

MAILCOM is a 3PL fulfillment service provider that delivers end-to-end warehousing, pick & pack, multi-carrier shipping, and returns management for direct-to-consumer e-commerce brands from its Munich-area facility. The offering combines AutoStore robot automation, a flexible Warehouse Management System, and a multi-carrier shipping network to handle D2C order fulfillment across beauty, food, fashion, electronics, and consumer goods verticals. Bio-certified since 2010, the company also provides specialized handling for organic and sustainable packaged products.

Product overview

MAILCOM offers a unified D2C Fulfillment Service as a 3PL provider with over 30 years of experience. The core offering consists of integrated warehousing, pick & pack, shipping, and returns management. Key product components include the Multi-Carrier-System for flexible carrier selection, the AutoStore automated storage system, and a flexible Warehouse Management System (WMS). The service also includes Green Logistics sustainable packaging. These components work together to provide end-to-end fulfillment from Munich for e-commerce brands across Beauty, Food, Fashion, Electronics, and Consumer Goods industries.

Differentiator

Problem solved

Functional benefit

Products and services

• D2C Fulfillment Service

Quantifiable outcome

• 60% reduction in floor space consumption with AutoStore automation
• +3 more outcomes

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration16 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• DHLcoreOthersPrimary parcel carrier partner integrated into multi-carrier shipping system. DHL operates the modernst Briefzentrum (mail center) in Germering near Munich, processing 2 million shipments daily including 33,000 Kleinpakete and Warenpost items.
• FedExminorOthersInternational express shipping carrier integrated into multi-carrier system for global express deliveries.
• GLSminorOthersEuropean parcel carrier integrated into multi-carrier system for continental European shipments.
• DPDminorOthersEuropean parcel carrier integrated into multi-carrier system with depot locations near Munich.
• UPSminorOthersGlobal express shipping carrier integrated into multi-carrier system for international shipments.
• SchenkerminorOthersFreight forwarding and logistics partner integrated for pallet and freight shipments (Speditionslogistik).
• Austrian PostminorOthersRegional carrier partner for cross-border shipments to and from Austria.
• AutoStorecoreTechnology or IntegrationWarehouse automation technology provider. MAILCOM has been using AutoStore since summer 2022 for robot-based storage and picking, achieving 60% space reduction and near-zero error rates.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Others

• GLS (General Logistics Systems): European parcel network with adjacent fulfillment and logistics services. Comparable in parcel shipping integration but primarily a carrier rather than 3PL fulfillment provider; also an MAILCOM carrier partner.
• DB Schenker: Global freight forwarder and contract logistics provider with European warehousing footprint. Comparable via contract logistics overlap but freight-forwarding-centric rather than D2C fulfillment specialist; also an MAILCOM carrier partner.

Direct peers

• Logwin AG: European contract logistics provider with warehousing, fulfillment, and transport services. Comparable as a mid-sized multi-vertical 3PL operating across European geographies for B2B and e-commerce customers.
• Arvato: Bertelsmann-owned 3PL providing e-commerce fulfillment, warehousing, and value-added services to brands globally. Comparable as a multi-vertical fulfillment provider serving D2C and B2B customers with technology-enabled operations.
• Hermes Germany (Otto Group): German parcel and fulfillment network within the Otto Group serving e-commerce brands with warehousing and last-mile services. Comparable as a Germany-centric multi-vertical e-commerce fulfillment provider with carrier-style integration.
• FIEGE Logistik: German-headquartered 3PL with deep e-commerce fulfillment capabilities across multiple verticals and a strong DACH presence. Directly comparable as a multi-vertical contract logistics provider serving D2C brands with warehousing, pick-and-pack, and multi-carrier shipping.

Broad incumbents

• ID Logistics: International contract logistics group with dedicated e-commerce and retail fulfillment operations across Europe. Comparable as a multi-vertical fulfillment provider with European facility footprint.
• GEODIS: Global 3PL with contract logistics and e-commerce fulfillment capabilities across Europe. Comparable service offering but operates at significantly larger scale and broader geographic reach.
• DHL Supply Chain / DHL Fulfillment: Global 3PL division of Deutsche Post DHL Group offering end-to-end contract logistics including e-commerce fulfillment. Comparable through overlapping D2C fulfillment services, though DHL operates at much larger scale and broader geographic scope.
• Kühne+Nagel: Global logistics leader with contract logistics division offering warehousing and fulfillment. Comparable in service overlap but operates at vastly larger scale with broader industry and geographic exposure.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/mailcom-fulfillment

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mailcom