Northern 911
- Company typePrivate
- Founded-
- HeadquartersSudbury, Canada
- Headcount101–250
- GTM typeB2B
- OfferingServices
Northern 911 firmographics
Firmographics- Name
- Northern 911
- Legal name
- Northern911
- Website
- https://www.northern911.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Northern 911 industry classification
Industry- Product category
- Emergency Communication Services
- NAICS
- Security Systems Services (except Locksmiths) (561621), Security Systems Services (56162), Investigation and Security Services (5616)
- SIC
- Services-Detective, Guard & Armored Car Services (7381), Communications Services, Nec (4899), Services-Services, Nec (8900)
- akta.pro primary industry
- Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)
- akta.pro secondary industries
- Commercial & Industrial Alarm Monitoring (BPAKAFAB), Residential Alarm Monitoring (Burglar/Intrusion) (BPAKAFAA), Fire Alarm Monitoring & Dispatch (BPAKAFAC), Professional Monitoring (Burglar/Intrusion) (HSAHAAAA), In-Home Landline PERS & Base-Unit Medical Alert Services (HSAHAHAB)
Keywords
Where Northern 911 is headquartered
LocationHeadquarters
- HQ city
- Sudbury
- HQ country
- Canada
- HQ region
- North America
Offices3 records
Markets served
Northern 911 business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Public Safety PSAP Services: Recurring service fees from municipalities and ECCs for 9-1-1 call taking as primary PSAP, fire dispatch as secondary PSAP, and backup PSAP services. Contracts typically multi-year with service level commitments.
- Emergency Monitoring Services: Fees for monitoring connected vehicles, telematics, mobile apps, wearables, health/safety platforms, and enterprise infrastructure. Revenue based on volume of events processed and verified, potentially usage-based.
- Alarm Monitoring for Dealers: ULC-listed and TMA Five Diamond certified central station services for alarm dealers. Flexible billing models including retail, wholesale, or hybrid options for burglar, fire, CO, panic alarms, video verification, and PERS monitoring.
- VoIP 9-1-1 Intermediary Services: Fees from VoIP carriers for nomadic VoIP 9-1-1 routing and location services as CRTC-mandated intermediary provider, including Microsoft Teams emergency calling support.
- Default Routing Services: Fees from wireless carriers, VoIP providers, and ESInet/NGCS providers for default routing when calls cannot reach intended PSAPs due to outages, overflow, or jurisdictional issues.
- Out of Jurisdiction Support Line: Premium dedicated account service for ECCs requiring professional-grade cross-jurisdictional transfers with detailed monthly reporting, alongside complimentary shared access up to 5 calls per month.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Shared Access - complimentary up to 5 calls/month |
| Subscription | Monthly | Premium Dedicated Account |
| Subscription | Monthly | Alarm Monitoring - Retail Model |
| Subscription | Monthly | Alarm Monitoring - Wholesale Model |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels4 records
Northern 911 product offering
Product offeringCore offering
Northern911 is an emergency communication services provider operating as a Public Safety Answering Point (PSAP) with three service divisions. Public Safety Services include 9-1-1 call taking as Primary PSAP, fire dispatch as Secondary PSAP, backup PSAP services, satellite 9-1-1, VoIP 9-1-1 routing, default routing, and out-of-jurisdiction support. Emergency Monitoring verifies and routes signals from connected vehicles, telematics, mobile apps, wearables, health/safety platforms, and enterprise smart infrastructure to 9-1-1. Alarm Monitoring provides ULC-listed and TMA Five Diamond Certified central station monitoring for residential, commercial, and medical systems through alarm dealer partners.
Product overview
Northern911 provides a comprehensive emergency communication platform operating across North America with three core service divisions: Public Safety Services (9-1-1 call taking as primary PSAP, fire dispatch as secondary PSAP, backup PSAP services, satellite 9-1-1, VoIP 9-1-1, default routing, out-of-jurisdiction support, and emergency operator transfer); Emergency Monitoring (connected vehicles and telematics, mobile apps and wearables, health and safety compliance platforms, and enterprise/smart infrastructure integration); and Alarm Monitoring (ULC-listed and TMA Five Diamond Certified central station for residential, commercial, and medical monitoring). All services feature APCO-certified personnel, NG9-1-1 readiness, and integration with RapidSOS for data-rich emergency response.
Differentiator
Problem solved
Functional benefit
Products and services
- 9-1-1 Call Taking (Primary PSAP) Primary PSAP service where APCO-certified 9-1-1 Telecommunicators answer emergency calls, gather critical information, and transfer callers to appropriate police, fire, or ambulance agencies. Handles over 275,000 calls annually serving over 100 municipalities representing close to one million residents.
- Fire Dispatch (Secondary PSAP) Secondary PSAP service providing direct fire dispatch for urban and rural communities. Offers two models: Conventional Fire Dispatch via SMS, pagers, IamResponding, or Active911; and Enhanced Fire Dispatch with two-way radio capability through secure Zello gateway. Serves 70+ fire agencies.
- Backup PSAP Services
- Satellite 9-1-1 Services
- VoIP 9-1-1 (Canada) CRTC-mandated intermediary 9-1-1 provider specializing in nomadic VoIP services. Routes VoIP emergency calls with real-time location delivery via SIP headers (PIDF-LO format) or secure database retrieval. Supports Microsoft Teams emergency calling integration.
- 9-1-1 Default Routing Safety net service activated when 9-1-1 calls cannot reach intended PSAP due to network outages, bad address data, jurisdictional errors, overflow, or unserved areas. Integrates with NG Core Services components including ESRP, ECRF, and PRR frameworks.
- Out-of-Jurisdiction Support Line
- Emergency Operator Transfer
- Connected Vehicles & Telematics Monitoring Emergency monitoring service enabling connected vehicle platforms, aftermarket devices, and dash cams to deliver verified crash detection, SOS activations, and safety alerts directly to 9-1-1 via RapidSOS. Supports OEM telematics, stolen vehicle tracking, and fleet apps.
- Mobile Apps and Wearables Monitoring
- Health, Safety & Compliance Platforms Monitoring
- Enterprise & Smart Infrastructure Monitoring
- Alarm Monitoring ULC-listed and TMA Five Diamond Certified central station monitoring service providing 24/7 bilingual coverage for burglar, fire, CO, panic, and medical alarms. Supports PSTN, IP, Cellular, and Two-Way Voice protocols with video verification and AI-driven event confirmation capabilities.
Quantifiable outcome
- 275,000+ Primary PSAP calls handled annually
- +5 more outcomes
Companies that use Northern 911
Customer profileNamed customers3 records
Segments8 records
Ideal customer profiles8 records
Northern 911 technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
Feature6 records
Northern 911 partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- RapidSOSflagship/coreIn November 2025, RapidSOS acquired Northern911 to provide mutual aid across North America. This acquisition expands RapidSOS's emergency response network with Northern911's experience and infrastructure, supporting emergency response during outages and disasters. Northern911 operates under the Northern911 by RapidSOS brand, delivering verified emergency data via RapidSOS DataConnect and serving as backup for both Primary and Secondary PSAPs.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Northern 911 competitors and assessment
Company assessmentEmerging players
- SimpliSafe: DIY home security company with monitoring centers serving residential customers. Overlaps with Northern911's residential alarm monitoring and emergency verification services for connected devices.
- Connect America (PERS/MEDICAL ALERT): Largest North American provider of PERS and medical alert monitoring services. Comparable to Northern911's PERS monitoring capability within its alarm monitoring business and emergency operator transfer services.
Broad incumbents
- Vivint Smart Home: Smart home and security provider with owned monitoring centers. Competes with Northern911 for DIY alarm monitoring, smart-home emergency response, and connected-device verification services.
- Motorola Solutions: Major public safety technology vendor offering CommandCentral, NG9-1-1, and PSAP solutions. Overlaps with Northern911 across emergency communications, dispatch, and call-taking, but addresses a much broader portfolio including LMR, video, and command-center software.
- Securitas: Global security services provider with electronic monitoring, alarm response, and emergency dispatch capabilities. Competes broadly with Northern911's commercial alarm monitoring and enterprise/smart infrastructure integration services.
- ADT: Largest North American alarm monitoring company with UL-listed central stations and commercial/residential monitoring services. Competes with Northern911's alarm monitoring division for dealer partnerships and end-customer monitoring contracts.
Direct peers
- RapidSOS: Now the parent company of Northern911 following November 2025 acquisition; provides emergency data platform integrating connected devices with PSAPs. Direct overlap in emergency monitoring, IoT signal verification, and PSAP data delivery services.
- Intrado (Motorola Solutions): Largest US-based PSAP and 9-1-1 infrastructure provider, now part of Motorola Solutions. Directly competes with Northern911 in PSAP outsourcing, NG9-1-1 call handling, default routing, and VoIP 9-1-1 routing services across North America.
- SRS Distribution (Acadian Monitoring Services): Wholesale alarm monitoring central station offering ULC-listed services to alarm dealers across North America. Closest direct competitor to Northern911's alarm monitoring dealer business.
Regional players
- Telus SmartHome Security: Telus's Canadian home security and smart-home monitoring business. Regional competitor in the Canadian residential and small-business alarm monitoring market where Northern911 also competes.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Northern 911 compliance and trust
Trust signalCompliance7 records
Northern 911 financial estimates
Financial estimateRevenue estimate
Valuation estimate
Northern 911 leadership team
Management profileNumber of profiles
Northern 911 funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Northern 911 M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Northern 911
What does Northern 911 do?
Northern911 is an emergency communication services provider operating as a Public Safety Answering Point (PSAP) with three service divisions. Public Safety Services include 9-1-1 call taking as Primary PSAP, fire dispatch as Secondary PSAP, backup PSAP services, satellite 9-1-1, VoIP 9-1-1 routing, default routing, and out-of-jurisdiction support. Emergency Monitoring verifies and routes signals from connected vehicles, telematics, mobile apps, wearables, health/safety platforms, and enterprise smart infrastructure to 9-1-1. Alarm Monitoring provides ULC-listed and TMA Five Diamond Certified central station monitoring for residential, commercial, and medical systems through alarm dealer partners.
Is Northern 911 a public or private company?
Northern 911 is a private company. It is classified as corporate owned and is currently operating.
When was Northern 911 founded?
Northern 911 was founded in -1. It employs 101 to 250 people.
Where is Northern 911 based?
Northern 911 is headquartered in Sudbury, Canada, in the North America region.
How does Northern 911 make money?
Six revenue lines are on record. Public Safety PSAP Services are the primary driver. The others are emergency Monitoring Services, alarm Monitoring for Dealers, voIP 9-1-1 Intermediary Services, default Routing Services and out of Jurisdiction Support Line.
Who are Northern 911's main competitors?
Emerging players on record are SimpliSafe and Connect America (PERS/MEDICAL ALERT). Broad incumbents are Vivint Smart Home, Motorola Solutions, Securitas and ADT. Direct peers are RapidSOS, Intrado (Motorola Solutions) and SRS Distribution (Acadian Monitoring Services). Telus SmartHome Security is listed as a regional player.
Does Northern 911 have an API?
Yes. Northern911 integrates with RapidSOS DataConnect API to receive and verify emergency signals from IoT devices, mobile apps, and safety platforms. Events are delivered via API, SIP, or data feed. Connected vehicle platforms can send verified emergency data including location, event type, and user profile to 9-1-1 in real time. VoIP services support SIP headers (PIDF-LO format) for real-time location and SOAP/API integration for batch address updates. White-labeled web portals allow subscribers to update registered addresses.
What industry is Northern 911 in?
Northern 911's product category is Emergency Communication Services. Its primary akta.pro industry code is BPAKAFAJ, Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch), with a secondary code of BPAKAFAB, Commercial & Industrial Alarm Monitoring. Its NAICS code is 561621 and its SIC code is 7381.