What SolexPLUS does

SolexPLUS, founded in 2009 and headquartered in Riyadh with a secondary office in Jeddah, is a Saudi Arabian business process outsourcing (BPO) and customer experience (CX) provider serving government institutions, multinational corporations, and consumer brands across petrochemicals, telecommunications, technology, consumer goods, real estate, and healthcare. The company delivers 24/7 omnichannel CX across voice, email, chat, and social media, and operates a portfolio of six service lines: Attain Plus (customer acquisition and sales), Care Plus (customer care and retention), Support Plus (Tier 1-3 technical support), Tech Plus (IT infrastructure, networking, cybersecurity, and contact center managed services), People Plus (recruitment, HR, and payroll), and Report Plus (real-time analytics dashboards).

Its technology stack combines Ameyo Fusion CX for omni-channel call management with a proprietary Process Automation & Management System (PAMS) developed in-house for operational workflow automation, supported by Cisco networking infrastructure, 60+ digital E1s, distributed server architecture, and cloud-based accessibility. The company holds ISO 27001 certification for information security management and operates 120+ in-house training seats.

SolexPLUS is a subsidiary of TasHeel Holding Group, which also owns Daem and Spinebiz, providing shared corporate governance and strategic direction. Revenue is generated primarily through bespoke BPO managed service contracts and IT infrastructure projects on retainer or per-project bases, with named enterprise and government clients including Huawei, SABIC, Petro-Rabigh, Mobily, SADARA, ROSHN, Hilti, LG, Olayan, Infath, and Riyadh Season.

Name

SolexPLUS

Legal name

Solex Plus

Website

https://solexplus.com.sa

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

501–1,000 employees

Short description

SolexPLUS is a Saudi Arabian BPO and customer experience provider, founded in 2009 and headquartered in Riyadh, delivering 24/7 omnichannel customer care, technical support, IT infrastructure, and HR services to government entities, multinationals, and consumer brands across the Kingdom.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing (BPO) and Customer Experience (CX) Services

NAICS

Telephone Call Centers (56142), Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

akta.pro secondary industries

Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)

Keywords

• Business process outsourcing
• Customer experience services
• Contact center operations
• Technical support services
• IT infrastructure services

Headquarters

HQ city

Jeddah

HQ country

Saudi Arabia

HQ region

Middle East

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. BPO Managed Services: SolexPLUS generates revenue through comprehensive BPO managed service contracts, providing outsourced customer experience, technical support, HR, payroll, and IT services on a per-project or retainer basis. Services are delivered across 24/7 omnichannel environments with dedicated agent teams.
2. IT Infrastructure Solutions: Revenue from delivering technology solutions including contact center managed services, networking, cybersecurity, digital process automation, wired and wireless networking, collaboration solutions, document management systems, IT infrastructure, structured cabling, and physical security solutions.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

SolexPLUS is a Saudi Arabia-based CX (Customer Experience) and BPO (Business Process Outsourcing) provider that designs, builds, and runs outsourced customer engagement, technical support, HR, payroll, and IT infrastructure programs for enterprise and government clients. The company delivers omnichannel 24/7 services across voice, chat, email, and social media, supported by its proprietary Process Automation & Management System (PAMS), the Ameyo Fusion CX platform, Report Plus analytics dashboards, and Cisco-based contact center infrastructure.

Product overview

SolexPLUS operates as a CX (Customer Experience) and BPO (Business Process Outsourcing) provider offering a portfolio of six integrated service solutions. The core offerings include: Attain Plus (customer acquisition and sales), Care Plus (customer care and retention), Support Plus (technical support), Report Plus (reporting and analytics dashboards), Tech Plus (IT infrastructure and managed services), and People Plus (talent acquisition and HR services). These solutions are designed to work together, enabling businesses to deliver exceptional omnichannel customer experiences across a 24/7 environment, supported by robust BPO capabilities and technology infrastructure.

Differentiator

Problem solved

Functional benefit

Products and services

• Attain Plus Customer acquisition and sales solution that enables brands to design, build, and run voice and multimedia interaction programs for new customer acquisition, revenue growth, and efficient operations. Includes billing information handling, change of personal details, complaint and issue resolution, cross-sell and up-sell programs, lead generation, multichannel campaign execution, outbound customer surveys, and product information requests.
• Care Plus Customer care and retention service spanning toll-free customer care, loyalty programs, and total customer experience management across multiple contact channels including phone, chat, and email. Includes cross-sell and up-sell programs, inbound B2B and B2C tele sales, lead generation, multichannel campaign execution, order taking and processing, catalog sales, outbound customer surveys, and product information requests.
• Support Plus Technical support service providing 24x7x365 Tier 1, Tier 2, and Tier 3 support via phone, chat, and email, with capabilities in application support, hardware diagnosis, network support, proprietary application assistance, and remote control assistance.
• People Plus Outsourced talent acquisition and HR management service providing recruitment (sourcing, screening, selection), HR management, payroll management, employee benefit administration, risk management (worker compensation and dispute resolution), contact center design, contact center implementation, technology design and selection, business continuity / disaster recovery planning, and organizational and process design.
• Tech Plus Comprehensive IT services including Contact Center Managed Services, Data Center Solutions, Networking, Cybersecurity, Digital Process Automation, Wired and Wireless Networking Solutions, Collaboration Solutions, Document Management System (DMS), IT Infrastructure Solutions, Structured Cabling Solutions, Physical Security Solutions, and Mobile and Web Applications Development.
• Report Plus State-of-the-art reporting and analytics dashboard solution providing real-time insight into outsourced operations, agent productivity, call center performance, and IVR metrics accessible via internet, smartphones (iPhone, Android, BlackBerry), and tablets (iPad, Samsung Galaxy Tab). Metrics include Average Handle Time, abandonment rate, agent productivity reports, call volume reports, queue interval reports, and live call center performance.

Quantifiable outcome

• Huawei trade marketing program: 600K+ transactions served annually with 95% customer satisfaction rate and 600% growth target in 2 years.
• +1 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Six partnerships are on record, tiered core and major.

• HuaweicoreStrategic or Co-development Partner · 1 January 2023SolexPLUS is strategically partnered with Huawei to operate its trade marketing program in the Kingdom of Saudi Arabia. The partnership supports Huawei's expansion plans targeting 600% growth in 2 years. SolexPLUS maintains Huawei's global standard of SOPs, serves more than 600K transactions annually, and achieves a 95% customer satisfaction rate. This is a flagship partnership demonstrating SolexPLUS's ability to deliver global-standard enterprise CX services.
• SADARAcoreStrategic or Co-development PartnerSolexPLUS provides SADARA with IT service desk (incident and request management) using ITIL-aligned practices. The project collects detailed incident information via multiple communication channels and delivers efficient resolutions to enhance user satisfaction. SADARA is described as a titan of industry.
• ROSHNcoreStrategic or Co-development PartnerSolexPLUS partners with ROSHN to support Saudi Arabia's housing program, one of the kingdom's leading initiatives to address housing shortage and improve quality of life. Services include wide-ranging advanced technology support to increase home ownership, create permanent jobs for citizens, and attract investment.
• Ameyo (Fusion CX)coreTechnology or IntegrationSolexPLUS utilizes Ameyo Fusion CX as its omni-channel call management platform, enabling seamless and engaging customer experiences across voice, email, chat (web chat, in-app chat, messenger), and social media channels.
• CiscomajorTechnology or IntegrationSolexPLUS's entire network is based on top-of-the-line Cisco switches and routers, providing the networking foundation for all contact center and IT infrastructure operations.
• TasHeel Holding GroupcoreOthersSolexPLUS, along with Daem and Spinebiz, operates under TasHeel Holding Group. TasHeel Holding Group provides corporate governance, quality policy oversight, and strategic direction across the group's outsourcing, BPO, and IT services entities. The Executive Team including GCOO oversees organizational quality management.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• TaskUs: Digital-first CX and back-office services provider serving high-growth tech, fintech, and e-commerce clients globally. Overlaps with SolexPLUS in digitally enabled CX, trust & safety, and content moderation use cases for enterprise accounts like Huawei.
• Concentrix: Major global CX/BPO and customer engagement technology provider with ~440,000 staff, including the legacy Majorel business that had significant Middle East operations. Competes head-to-head with SolexPLUS for enterprise and government BPO contracts in Saudi Arabia.
• Foundever: One of the world's largest CX and BPO providers (formerly Sitel/Sykes), with ~170,000 employees across 45+ countries. Directly comparable to SolexPLUS on outsourced customer care, technical support, and multilingual omnichannel delivery for global brands.
• Firstsource Solutions: India-listed global BPO and customer engagement company serving banking, financial services, healthcare, and telecom verticals. Comparable to SolexPLUS in customer care, technical support, and digital CX for enterprise clients, including Saudi telecom-like deployments.
• Teleperformance: Global leader in outsourced omnichannel customer experience management, operating ~500,000 employees across 100+ countries with deep MENA presence. Directly comparable to SolexPLUS across CX, technical support, and BPO managed services for enterprise and government clients.
• Transcom: Global customer experience and BPO provider with ~30,000 employees across 30+ countries, focused on omnichannel customer service, technical support, and sales. Overlaps with SolexPLUS's Care Plus, Support Plus, and Attain Plus offerings for enterprise clients.
• TTEC: US-listed CX technology and services company delivering customer care, sales, and digital CX solutions to enterprise clients globally. Comparable to SolexPLUS in omnichannel CX, technical support, and analytics-enabled service delivery for large enterprise accounts.

Broad incumbents

• Genpact: Global professional services firm with a large digital CX, finance & accounting, and IT services BPO business serving enterprise clients across multiple verticals. Broader and more diversified than SolexPLUS but competes for the same large-enterprise outsourced services budgets.
• Infosys BPM: Digital and business process management arm of Infosys, offering end-to-end BPO, CX, finance, HR, and IT services globally. Overlaps with SolexPLUS on multi-tower outsourcing (CX + IT + HR) for large multinationals like Huawei and LG operating in Saudi Arabia.

Others

• WNS Holdings:

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/solexplus
• Facebookfacebook.com/solexplusksa
• LinkedInlinkedin.com/company/solexplus

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SolexPLUS