What Ameyo does

Ameyo is an India-headquartered (Gurgaon) customer experience and contact center software vendor, originally incorporated as Drishti Soft Solutions Private Limited in 2007, that builds a CCaaS platform for managing end-to-end customer journeys across voice and digital channels. Its product portfolio centers on Ameyo Voice (call center software with IVR, ACD, predictive/progressive/preview dialing, and CTI), Ameyo Omni (omnichannel engagement across email, SMS, social, WhatsApp, and messaging apps), Ameyo Fusion CX (omnichannel helpdesk with ticketing and sentiment analysis), and the 2024-launched Ameyo XTRM CCaaS flagship, supplemented by Ameyo Engage (cloud), Ameyo Emerge (remote/WFH), Ameyo ComPaaS (CPaaS for developers), and dedicated VoiceBot and ChatBot products built on conversational AI. Underlying capabilities include native integrations with Salesforce, Zendesk, LeadSquared, Cisco Call Manager, Truecaller Verified ID, Google Business Messages, and WhatsApp Business API, with deployment flexibility across on-premise, public/private cloud, and hybrid models.

The company serves enterprise customers across 60+ countries, with named logos spanning banking (HDFC Bank, Standard Chartered, Gulf African Bank, Jordan Ahli Bank, BIBD, Khan Bank, Awash Bank, Dalex Finance), telecom (HalaSat), e-commerce (Flipkart, Swiggy, Bankbazaar), transport (Ola), BPO (Globiva, iMarque), aviation (Mekong Aviation), and emergency services (Dial 108), in addition to verticals such as healthcare, collections, government, and education. The commercial model combines SaaS subscriptions for cloud deployments, on-premise licenses, professional services, and communication-channel resale (voice, SMS, WhatsApp), priced on a quote basis tied to agent count, deployment type, and customization scope under multi-year enterprise contracts. Since 2021 Ameyo has operated as a product line within Exotel following its acquisition alongside Cogno AI, with the parent company positioning the combined assets for CX orchestration plays in the Middle East via the Harmony platform and for enterprise CCaaS via Ameyo XTRM.

Name

Ameyo

Legal name

Drishti Soft Solutions Private Limited

Website

https://ameyo.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

251–500 employees

Short description

Ameyo is an India-based CCaaS and customer experience platform (owned by Exotel since 2021) that delivers omnichannel contact center software, AI-powered VoiceBot/ChatBot, and helpdesk solutions to 2,000+ enterprise customers across banking, BPO, telecom, e-commerce, and other verticals in 60+ countries.

Ownership category

akta.pro rank

Product category

Contact Center Software

NAICS

Computer Systems Design Services (541512), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Customer Service, Support & Contact Center CRM (HDAEAFAC)

akta.pro secondary industries

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)

Keywords

• Contact center software
• Customer experience platform
• Omnichannel communication
• Conversational AI
• Cloud telephony

Headquarters

HQ city

Gurugram

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Cloud Contact Center Software Subscription: SaaS-based subscription model for cloud contact center solutions with flexible deployment options including public, private, and hybrid cloud
2. On-Premise License: Enterprise-grade on-premise deployment with complete control over infrastructure and data security, involving more initial investment
3. Professional Services: Implementation, customization, and consulting services for deployment and integration with existing systems
4. Communication Channels (Voice, SMS, WhatsApp): Integration and provision of communication channels including voice, SMS, and WhatsApp Business API

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

Ameyo provides an all-in-one software-based customer experience and contact center platform that manages end-to-end customer journeys across voice and digital channels. Its portfolio includes call center software, omnichannel contact center, omnichannel helpdesk/ticketing, conversational AI VoiceBot and ChatBot, and enterprise CCaaS, delivered via on-premise, cloud, or hybrid deployments with integrations to leading CRMs and communication channels including WhatsApp Business API.

Product overview

Ameyo is a customer experience platform providing a comprehensive suite of contact center solutions. The product architecture consists of core platforms (Ameyo Voice for call center software, Ameyo Omni for omnichannel contact center, Ameyo Fusion CX for helpdesk/ticketing) supplemented by deployment-specific products (Ameyo Engage for cloud, Ameyo Emerge for remote, Ameyo ComPaaS for startups). AI-powered conversational AI products include VoiceBot and ChatBot for automated interactions. Ameyo XTRM is the enterprise CCaaS offering. Products support multiple deployment models (on-premise, cloud, hybrid) and integrate with channels like WhatsApp, social media, and various CRM platforms.

Differentiator

Problem solved

Functional benefit

Brands

• Ameyo XTRM: All-new CCaaS solution powered with conversational AI, providing enterprise contact center capabilities.
• Ameyo Fusion CX
• Ameyo Omni
• Ameyo Voice
• Ameyo Engage
• Ameyo Emerge
• Ameyo ComPaaS
• VoiceBot
• Chatbot

Products and services

• Ameyo Voice Advanced outbound and inbound call center software with Computer Telephony Integration (CTI), quality monitoring, routing automation, and number masking capabilities. Includes IVR, Automatic Call Distributor (ACD), Auto Dialer (Predictive, Progressive, Preview), and CRM Integration. Designed for enterprises running voice-led customer service and sales operations.
• Ameyo Omni Omnichannel contact center software enabling contextual conversations across email, call, SMS, social media, and messaging platforms such as WhatsApp, with channel-specific reports. Built for organizations that need to engage customers across multiple digital and voice touchpoints.
• Ameyo Fusion CX Omnichannel helpdesk with automated ticketing operations including ticket prioritization, AI-powered customer insights, sentiment analysis, unified agent desktop, knowledge base, and automated workflows. Suited to organizations needing a 360-degree customer support and ticket management capability.
• Ameyo Engage Cloud-based contact center solution offering advanced inbound and outbound calling capabilities, smart routing, automated operations, and real-time monitoring and analytics. Targeted at SMBs needing an easy-to-use, powerful cloud call center solution that can be operational in hours.
• Ameyo Emerge Remote call center software enabling agents to work from home using smartphones and laptops, providing an uninterrupted working environment with full real-time monitoring capabilities. Designed for enterprises that need a flexible, work-from-home-ready contact center solution.
• Ameyo ComPaaS Communication Platform as a Service that enables integration of real-time communications without owning or building a system. Targeted at startups that need to embed voice, SMS, and messaging capabilities into their applications.
• Ameyo VoiceBot AI-powered voice bot enabling human-like automated conversations where customers interact perceiving it as a live person, achieving up to 80% First Call Resolution. Used by enterprises to automate call center operations and deflect routine queries from human agents.
• Ameyo ChatBot AI-powered conversational chatbot for automated text-based customer interactions across digital channels. Designed for organizations that need automated, always-on text-based customer engagement.
• Ameyo WhatsApp Business API WhatsApp Business API integration enabling customer engagement, sales acceleration, and quick customer support through the WhatsApp messaging platform. Used by enterprises to drive conversational marketing and faster conversions.
• Ameyo XTRM All-new Contact Center as a Service (CCaaS) solution powered with conversational AI for enterprise customer experience orchestration, providing advanced call center capabilities and AI-powered engagement. Designed for enterprise customers seeking an integrated AI-driven CCaaS offering under the Exotel group.
• Ameyo Collect Automated debt collection software with intelligent dialing, automated bucketization, smart reminders, backend interactions, mobile support, and quality monitoring for debt recovery. Targeted at financial institutions and specialized collection agencies.

Quantifiable outcome

• Metro Edge Technologies increased productivity by 60% using Ameyo's Remote Contact Center Solution
• +8 more outcomes

Named customers20 records

Segments10 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability7 records

Feature9 records

Partnerships

One partnership is on record.

• ExotelcoreStrategic or Co-development PartnerAmeyo was acquired by Exotel, a cloud communications platform company. This acquisition positions Exotel as a strategic CX transformation partner, expanding its AI-powered customer experience orchestration platform. Exotel has also acquired Cogno AI, and the combined entity offers Harmony platform in the Middle East targeting UAE and Saudi Arabia markets.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Genesys: Global CCaaS and customer experience platform leader serving enterprises of all sizes; directly comparable to Ameyo across voice, omnichannel, AI and analytics, with much larger global footprint.
• NICE CXone: Enterprise cloud contact center suite from NICE Ltd., competing with Ameyo in voice, omnichannel routing, AI-driven agent assist and workforce engagement management.
• Avaya: Legacy on-premise and hybrid contact center vendor with cloud transition (Avaya OneCloud); competes with Ameyo especially in on-premise and hybrid deployments in banking and BPO.
• Vonage Contact Center (Ericsson): Communications platform with a contact center product line, now part of Ericsson; comparable to Ameyo on programmable communications-plus-CCaaS positioning, particularly with APIs and AI.

Direct peers

• Five9: Cloud-native CCaaS platform offering voice, omnichannel, AI and workforce engagement — a closest pure-play analog to Ameyo's Ameyo XTRM / Engage offerings.
• Talkdesk: Cloud contact center vendor targeting mid-market and enterprise with AI-powered automation; competes head-to-head with Ameyo in CX orchestration and conversational AI.
• Freshworks (Freshcaller/Freshdesk): India-origin SaaS company offering cloud contact center (Freshcaller) and helpdesk (Freshdesk); highly comparable to Ameyo in customer base, cloud-native GTM and emerging-market focus.
• Ozonetel: India-based cloud contact center platform offering voice, IVR, ACD, dialers and AI bots; competes directly with Ameyo in Indian enterprise and emerging-market segments.
• 3CLogic: Cloud and hybrid contact center provider with deep ServiceNow and CRM integrations; directly comparable to Ameyo in mid-market/enterprise CCaaS with CTI-led architecture.

Others

• Cisco (Webex Contact Center): Cisco's cloud contact center offering (formerly BroadWorks) integrated with Webex collaboration; competes with Ameyo in enterprise voice, routing and CRM integrations including CTI.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/AmeyoCIM
• YouTubeyoutube.com/user/AmeyoJunction
• Facebookfacebook.com/AmeyoCIM
• LinkedInlinkedin.com/company/ameyocim
• Instagraminstagram.com/ameyocim

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ameyo