ClaimHelp

What ClaimHelp does

ClaimHelp is a Sofia, Bulgaria-based legal-tech service that assists airline passengers in obtaining statutory compensation for flight disruptions. Founded in 2017 and operating under EU Regulation 261/2004, UK passenger rights regulations, the Montreal Convention, and Turkish regulations, the company processes claims for delays exceeding three hours, cancellations notified less than 14 days before departure, denied boarding due to overbooking, and missed connections. Compensation amounts range from 250 EUR to 600 EUR per passenger depending on flight distance. The company operates a direct-to-consumer web platform at claimhelp.eu available in 13 languages and serving passengers from 39 European countries, with a self-serve registration flow where claimants submit flight details and the ClaimHelp team manages all subsequent airline communication and litigation.

The technology layer is a standard web-based claims intake and case-management platform with third-party integrations for analytics (Google Analytics) and payout disbursement (PayPal, ePay). The company does not disclose proprietary AI/ML capabilities, and claims processing appears to be handled by in-house specialists and lawyers. The business model is a contingency-fee structure: ClaimHelp charges a 30% commission (including VAT) on successful out-of-court claims and 35% when legal proceedings or regulatory complaints are required, with no upfront cost to the claimant. Revenue is supplemented by the CLAIMHELP UNLIMITED subscription product, which provides free legal assistance for issues occurring within 6 months or 1 year of ticket purchase, and by the CLAIMHELP Affiliate Partners program, which pays up to 50 EUR per referred passenger.

ClaimHelp has reportedly won over 9,300 litigations in various courts against more than 250 airlines including Wizz Air, Ryanair, Lufthansa, British Airways, Air France, KLM, and Qatar Airways. The company is privately held with 1–10 employees, no disclosed external funding, and Elena Vladimirova identified as the primary internal contact. The legal entity is CLAIMHELP EOOD (Bulgarian UIC 204545459), registered at Mayski den Street 26, Sofia.

Name

ClaimHelp

Legal name

CLAIMHELP EOOD

Website

https://claimhelp.eu

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

1–10 employees

Short description

ClaimHelp is a Sofia-based legal-tech service that helps airline passengers claim EU Regulation 261/2004 compensation (250–600 EUR) for flight delays, cancellations, denied boarding, and missed connections, operating a 30% contingency-fee model across 39 European countries.

Ownership category

akta.pro rank

Product category

Airline Passenger Rights Services

NAICS

Other Travel Arrangement and Reservation Services (56159)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Flight Disruption & Delay Protection (Parametric) Platforms (THALALAE)

akta.pro secondary industry

Chargeback & Dispute Management (FSAMALAC)

Keywords

• Flight compensation claims
• Airline passenger rights
• Claims processing services
• Passenger rights enforcement
• Legal claims recovery

Headquarters

HQ city

Sofia

HQ country

Bulgaria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Commission on Successful Claims: ClaimHelp operates on a success-fee basis with no upfront costs to customers. The company charges 30% commission (including VAT) on successful out-of-court claims, increasing to 35% if legal action or regulatory complaints are required. Commission is deducted from the compensation amount paid by the airline (250, 400, or 600 EUR per claim).

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

ClaimHelp operates a web-based claims management platform that helps air passengers file and pursue compensation claims for flight delays (over 3 hours), cancellations (notified less than 14 days before departure), denied boarding due to overbooking, and missed connections under EU Regulation 261/2004, UK regulations, and the Montreal Convention. The platform manages the entire process including claim submission, document collection, communication with airlines, and legal escalation when needed, charging a contingency commission only upon successful resolution.

Product overview

ClaimHelp is a Bulgarian company offering a unified web-based platform for air passenger rights enforcement. The core platform enables passengers to file and track compensation claims for flight delays, cancellations, denied boarding, and missed connections under EU Regulation 261/2004, with maximum compensation of 600 EUR. The company supplements its core claims processing service with CLAIMHELP UNLIMITED (a subscription add-on for bookings) and CLAIMHELP Affiliate Partners (a partner program for earning commissions by referring clients). The service operates on a success-fee basis, charging 30% commission (including VAT) upon successful claim resolution, or 35% if legal action is required.

Differentiator

Problem solved

Functional benefit

Brands

• CLAIMHELP UNLIMITED: A subscription/pre-purchase add-on for flight bookings that provides passengers with free legal assistance if any flight-related issue occurs within 6 months or 1 year of ticket purchase, with no commission deducted.
• CLAIMHELP Affiliate Partners

Products and services

• ClaimHelp Flight Compensation Claims Service Web-based claims management service enabling air passengers to register compensation claims for flights delayed 3+ hours, cancelled with less than 14 days' notice, denied boarding due to overbooking, or resulting in missed connections, under EU Regulation 261/2004, UK regulations, and the Montreal Convention. The service handles claim submission, document collection, airline communication, and legal escalation when necessary, charging a 30% (including VAT) commission on successful out-of-court settlements and 35% (including VAT) when legal action or regulatory complaints are required. Compensation ranges from 250 EUR to 600 EUR depending on flight distance.
• CLAIMHELP UNLIMITED Subscription-based protection product that passengers can add to a flight booking to receive free legal assistance for any flight-related problem (delays, cancellations, denied boarding) occurring within 6 months or 1 year of ticket purchase. No commission is charged for covered claims under this product.
• CLAIMHELP Affiliate Partners Affiliate partner program allowing businesses, websites, travel agencies, and YouTube channels to embed ClaimHelp widgets or use unique affiliate links to refer passengers to the platform. Partners earn up to 50 EUR commission per passenger referred, with a 3-month cookie duration.

Quantifiable outcome

• Passengers can receive 250 EUR for flights up to 1,500km; 400 EUR for flights 1,500-3,500km; 600 EUR for flights over 3,500km

Named customers1 record

Segments1 record

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature1 record

Partnerships

One partnership is on record.

• 250+ AirlinesOthersClaimHelp works with over 250 airlines including Wizz Air, Ryanair, Bulgaria Air, Lufthansa, Austrian Airlines, Air France, KLM, Qatar Airways, Turkish Airlines, Scandinavian Airlines, British Airways, Iberia, Vueling Airlines, and Aer Lingus. The company processes compensation claims against these carriers under EU Regulation 261/2004.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Click2Refund: Online flight compensation claims platform targeting EU 261 claims with a success-fee model. Directly comparable on offering, pricing structure, and customer segment.
• Refundmore: Flight compensation claim service operating across Europe with a no-win-no-fee model under EU 261/2004. Direct peer for the same passenger persona and recovery use cases.
• EUclaim: Dutch-based passenger rights claims specialist with same EU 261/2004 focus and success-fee commercial model. Directly comparable in legal-execution approach and pan-European market coverage.
• Compensation2Go: European flight compensation recovery service with analogous self-serve claims process and commission-based pricing. Direct competitor for the same EU 261 passenger claims across overlapping geographies.
• AirHelp: Market leader in EU/UK passenger rights claims, operating a near-identical contingency-fee model across 30+ countries. Most directly comparable competitor on geography, regulation (EU 261/2004), customer base (airline passengers), and value proposition (delayed/cancelled/overbooked flight compensation).
• Skycop: Baltic-based (Lithuania) flight compensation company with similar self-serve platform and contingency-fee model across European jurisdictions. Closely comparable in operating geography (Eastern/Central European expansion), business model, and target regulatory regime (EU 261).
• FlightRefunder: UK-based flight compensation claims service targeting EU 261 and UK post-Brexit equivalent regulations. Comparable business model (no-win-no-fee contingency), technology approach, and target customer (airline passengers affected by disruptions).
• EasyClaim: European flight compensation service pursuing EU 261/2004 claims on behalf of passengers. Comparable in business model, regulatory specialization, and target customer profile.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/ClaimHelp
• LinkedInlinkedin.com/company/claimhelpbulgaria
• Xx.com/claimhelp_eu

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ClaimHelp