What EUclaim does

EUclaim bv is a Dutch private limited company founded in 2007 and headquartered in Arnhem, Netherlands, that helps individual airline passengers claim financial compensation for flight disruptions under EU Regulation 261/2004. The company serves consumer claimants whose flights have been delayed, cancelled, led to a missed connection, or involved denied boarding, with eligibility tied to flights departing from an EU country or arriving in the EU on a European carrier. EUclaim reports having served more than 842,000 cumulative customers over 19 years, delivering the service in six European languages (English, German, French, Spanish, Dutch, Italian). Headcount is 51-100 employees; no institutional ownership, parent entity, or funding history is disclosed.

The company's core operational asset is a proprietary flight database containing historical flight data, used to determine passenger eligibility based on delay durations, cancellation records, and applicable regulatory rules. This database powers a fully self-serve digital platform where prospective claimants run a "Free Flight Check" that returns eligibility advice within three minutes, then submit claims that EUclaim processes end-to-end. Approximately 32% of claims require litigation to recover compensation, with legal costs absorbed within the service. Leadership comprises CEO Hendrik Noorderhaven, Chief Legal Officer Ilona Maertzdorff, Vice President Germany Stefanie Winiarz, Director Tjitze Noorderhaven, and IT Director Bert van den Brink.

EUclaim operates on a "no cure, no pay" contingency-fee revenue model: there are no upfront costs and the company retains 31% of the compensation awarded plus a €33 per-passenger administrative fee. Maximum claimable compensation is €600 per passenger under the regulation. Distribution is exclusively direct-to-consumer through the company's website, supported by live chat during European business hours and Trustpilot-driven social proof. No mobile app, public API, partnerships, awards, or acquisitions are disclosed in the source material.

Name

EUclaim

Legal name

EUclaim bv

Website

https://euclaim.co.uk

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

51–100 employees

Short description

EUclaim is a Dutch private company founded in 2007 that helps individual airline passengers claim compensation under EU Regulation 261/2004 for delays, cancellations, missed connections, and denied boarding, operating on a no-cure-no-pay contingency fee across six European markets.

Ownership category

akta.pro rank

Product category

Flight Compensation Claims Services

akta.pro primary industry

Airline Contract Compliance, Auditing & Leakage Control (THACAHAD)

Keywords

• Flight compensation claims
• Airline passenger rights
• EU Regulation 261
• Flight delay claims
• Claims handling services

Headquarters

HQ city

Arnhem

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Flight Compensation Claims Processing: EUclaim operates on a 'No cure, no pay' model where they handle the entire claims process including potential legal proceedings. They charge a contingency fee only when compensation is successfully recovered. Customers receive 69% of the compensation amount plus a €33 admin fee per passenger is deducted.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

EUclaim helps individual airline passengers claim compensation of up to €600 per passenger for flight disruptions (delays, cancellations, missed connections, denied boarding) under EU Regulation 261/2004. The company operates a self-serve digital platform backed by a proprietary flight database that determines eligibility and handles the entire claims process, including legal proceedings when needed, on a 'no cure, no pay' contingency basis.

Product overview

EUclaim is a single unified service (not a platform-plus-modules architecture) that helps airline passengers claim compensation for flight disruptions. The service is based on EU Regulation 261/2004 and their proprietary flight database. They offer a three-step process: check compensation eligibility (via the Free Flight Check tool), submit the claim for processing, and receive compensation. They support claims for four types of flight disruptions: delays, cancellations, missed connections, and denied boarding. The service operates on a 'no cure, no pay' basis, retaining 31% of awarded compensation plus a €33 admin fee per passenger.

Differentiator

Problem solved

Functional benefit

Products and services

• Flight Compensation Claim Service End-to-end flight compensation claims service for individual airline passengers who experienced delays, cancellations, missed connections, or denied boarding on EU-related flights. EUclaim handles the entire claims process, including potential legal proceedings, on a 'no cure, no pay' contingency basis, retaining 31% of awarded compensation plus a €33 admin fee per passenger. Customers receive 69% of the compensation amount.
• Free Flight Check A free online eligibility assessment tool that analyzes a passenger's flight data against EU Regulation 261/2004 rules and the proprietary flight database, providing free advice on compensation eligibility within three minutes without requiring submission of a claim.

Quantifiable outcome

• Up to €600 per passenger in compensation for eligible flight disruptions
• +3 more outcomes

Named customers1 record

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators4 records

Recent moves4 records

Expansion highlights4 records

Direct peers

• Bott & Co: Bott & Co is a UK law firm specializing in flight delay and cancellation compensation claims under EU 261/2004. Comparable in legal specialization and customer base, though operating more as a traditional law firm than a self-serve digital platform.
• FlightRight: FlightRight (Flightright GmbH) is a German-based direct competitor operating the same EU 261/2004 passenger claim service with a contingency fee model. Comparable scale and similar target customer base, with strong presence in the German-speaking market that overlaps with EUclaim's VP Germany operation.
• MyFlightRefund: MyFlightRefund operates the same EU 261/2004 claim service targeting individual airline passengers with a no-cure-no-pay contingency model. Closely comparable in product scope, customer base, and geographic coverage.
• SkyRefund: SkyRefund is a direct EU 261/2004 claims management competitor operating across European markets with a similar no-win-no-fee model and self-serve eligibility check. Targets the same individual passenger customer base with overlapping airline coverage.
• AirHelp: AirHelp is the largest and most well-capitalized direct competitor to EUclaim, offering flight compensation claims under EU 261/2004 on a no-win-no-fee basis across Europe. Operates the same contingency model with similar proprietary flight data assets and global multi-language coverage.
• Refundmore: Refundmore provides flight delay and cancellation compensation claims under EU 261/2004 on a contingency basis. Directly comparable service offering, customer segment, and value proposition with overlapping airline and route coverage.
• ClaimFlights: ClaimFlights offers EU 261/2004 flight compensation claims on a contingency basis, with particular focus on the UK market — directly overlapping with EUclaim's UK service under the Air Passenger Rights 2019 regulation.
• ClaimCompass: ClaimCompass offers flight compensation claim services under EU 261/2004 on a no-cure-no-pay basis. Directly comparable product offering and customer segment, serving individual airline passengers seeking compensation for delays, cancellations, and denied boarding.

Emerging players

• AirAdvisor: AirAdvisor is a smaller-scale flight compensation claim service operating under EU 261/2004 with a self-serve digital platform. Comparable product and customer segment, but a more recent entrant with less scale than EUclaim.
• Compensair: Compensair uses a tokenized reward mechanism alongside contingency claims for EU 261/2004 cases. Comparable core service but differentiated go-to-market via crypto/blockchain incentives, making it an emerging rather than direct model competitor.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/euclaim

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about EUclaim