NetBoss Communications
NetBoss Communications is a Spanish private company providing BPO and contact center outsourcing, consulting, and proprietary Kairos365 software (SCH for appointment scheduling, FSM for field service management) to enterprises, public administrations, and institutions across telecom, financial services, healthcare, and government.
- Company typePrivate
- Founded2000
- HeadquartersAstillero, Spain
- Headcount101–250
- GTM typeB2B
- OfferingServices
What NetBoss Communications does
NetBoss Communications (legal name: NETBOSS COMUNICACIONES, S.L.) is a privately-held Spanish company founded in 2000 and headquartered in El Astillero, Cantabria, with 101-250 employees. The company combines business process outsourcing (BPO) and contact center services, professional consulting focused on customer/citizen service operations, and a proprietary software suite marketed under the Kairos365 brand. Its offerings are positioned around a 360-degree project management model covering creation, development, operation, and post-operational support for client engagements.
The core software products are Kairos365 SCH, an appointment scheduling and reservation management solution that consolidates appointment data from web, Facebook, and digital ad channels into a single management view, and Kairos365 FSM, a field service management solution providing a unified view of field operations across multiple brands or activities within client organizations. These products are complemented by consulting services for process reengineering and outsourced multilingual contact center operations. Customers include large Spanish enterprises (Telefónica, Banco Santander, Hispasat, MÁSMÓVIL, Orange Bélgica), public administrations (multiple Ayuntamientos, Gobierno de Cantabria, Ministerio de Hacienda), and institutions across insurance, healthcare, and media.
NetBoss derives revenue from three streams: managed services (BPO/contact center outsourcing), professional services (consulting), and subscription/SaaS (Kairos365 SCH and Kairos365 FSM), distributed via direct enterprise sales and a formal partner program that includes NEC as a technology partner. The company holds an unusually broad portfolio of certifications, including ISO 9001, 14001, 20000-1, 27001, 18295-1, 22301, 45001, 56001, 26000, UNE 166002, and Spain's Esquema Nacional de Seguridad (ENS), which materially lower the bar for participation in regulated and public-sector tenders.
NetBoss Communications firmographics
Firmographics- Name
- NetBoss Communications
- Legal name
- NETBOSS COMUNICACIONES, S.L.
- Website
- https://netboss.es
- Company type
- Private
- Founded year
- 2000
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- NetBoss Communications is a Spanish private company providing BPO and contact center outsourcing, consulting, and proprietary Kairos365 software (SCH for appointment scheduling, FSM for field service management) to enterprises, public administrations, and institutions across telecom, financial services, healthcare, and government.
- Ownership category
- akta.pro rank
NetBoss Communications industry classification
Industry- Product category
- Business Process Outsourcing / Contact Center Services
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Communications Services, Nec (4899)
- akta.pro primary industry
- Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN)
- akta.pro secondary industry
- Technical Support & Helpdesk Contact Centers (BPAAAAAI)
Keywords
Where NetBoss Communications is headquartered
LocationHeadquarters
- HQ city
- Astillero
- HQ country
- Spain
- HQ region
- Europe
Offices1 record
Markets served
NetBoss Communications business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Consulting Services: Process reengineering and customer service consulting for citizen-facing services and contact centers.
- BPO and Contact Center Outsourcing: Business process outsourcing for contact center operations, offering multilingual capabilities, technology, experience, adaptability, and flexibility to minimize costs and maximize benefits for clients.
- Kairos365 Software (SCH and FSM): Software-as-a-Service solutions for scheduling/appointment management and field service management, provided as proprietary tools developed by the company.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels6 records
NetBoss Communications product offering
Product offeringCore offering
NetBoss Communications is a Spanish BPO and contact center services provider that delivers business process outsourcing, customer service consulting, and proprietary software solutions. Its core offerings include Kairos365 SCH (an appointment scheduling and booking management platform consolidating data across multiple channels including web, Facebook and digital ads) and Kairos365 FSM (a field service management solution providing unified visibility of field operations). These software products are complemented by professional consulting for process reengineering and BPO/contact center outsourcing services with multilingual capabilities.
Product overview
NetBoss Communications offers a unified portfolio of software solutions (Kairos365) and professional services. The core product line consists of Kairos365 SCH (appointment scheduling and reservation management) and Kairos365 FSM (field service management), both designed to work together to provide 360-degree visibility over customer-citizen service operations. These are complemented by consulting services for process reengineering and BPO/Contact Center outsourcing services.
Differentiator
Problem solved
Functional benefit
Brands
- Kairos365: Software solutions platform including Kairos365 SCH (appointment scheduling/booking management) and Kairos365 FSM (field service management/field operations management)
- Kairos365 SCH
- Kairos365 FSM
Products and services
- Kairos365 SCH (Sistema de Cita Previa)
Companies that use NetBoss Communications
Customer profileNamed customers28 records
Segments4 records
Ideal customer profiles3 records
NetBoss Communications technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
NetBoss Communications partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered minor.
- PRODAT CantabriaminorPRODAT Cantabria serves as the Data Protection Officer (DPO) for NetBoss Communications, handling GDPR and data protection compliance matters.
- Red de Destinos Turísticos InteligentesminorNetBoss Communications is a collaborating member of the Smart Tourist Destinations Network of the Spanish Ministry of Industry, Commerce and Tourism, contributing to intelligent destination development initiatives.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
NetBoss Communications competitors and assessment
Company assessmentDirect peers
- Unísono: Spanish BPO and contact-center operator with multilingual customer service, telemarketing, and back-office services — directly comparable mid-sized Spanish peer to NetBoss.
- Atento: Large Spanish-origin BPO/contact-center provider with strong presence in Spain and Latin America serving telcos, financial services, and government — same verticals and delivery model as NetBoss.
- Konecta: Madrid-headquartered BPO and contact-center operator serving telcos, banks, and public sector across Spain and LATAM. Most direct competitor to NetBoss in scale, geography, and customer mix.
Broad incumbents
- Salesforce Field Service: Enterprise FSM software offering unified work-order management, scheduling, and mobile field operations. Direct competitor to NetBoss's Kairos365 FSM in the software layer.
- Teleperformance: Global leader in customer experience management and contact-center outsourcing, with major operations in Spain and Spanish-speaking markets. Sets pricing benchmarks NetBoss must compete against.
- Genesys: Leading cloud contact-center platform (CCaaS) used by enterprises for omnichannel customer service. Represents the platform layer that competes with or complements NetBoss's BPO and contact-center software.
- Foundever (formerly Sitel Group / SYKES): Global CX solutions and BPO operator serving enterprise customers across industries; comparable contact-center outsourcing model with multilingual capabilities.
- Concentrix: Global CX and BPO provider offering omnichannel customer support, sales, and tech services to enterprise clients including telecom and financial services — directly comparable delivery model at much larger scale.
- Majorel (now part of Teleperformance): International CX and BPO provider with strong presence in Spain and EMEA, serving telecom, financial services, and government — overlapping target verticals with NetBoss.
Emerging players
- Five9: Cloud contact-center software vendor serving mid-market and enterprise customers with AI-augmented CX. Comparable to the technology layer NetBoss could compete with or resell as it builds Kairos365.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
NetBoss Communications social profiles
Digital presenceNetBoss Communications compliance and trust
Trust signalCompliance14 records
NetBoss Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
NetBoss Communications leadership team
Management profileNumber of profiles
NetBoss Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
NetBoss Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about NetBoss Communications
What does NetBoss Communications do?
NetBoss Communications is a Spanish BPO and contact center services provider that delivers business process outsourcing, customer service consulting, and proprietary software solutions. Its core offerings include Kairos365 SCH (an appointment scheduling and booking management platform consolidating data across multiple channels including web, Facebook and digital ads) and Kairos365 FSM (a field service management solution providing unified visibility of field operations). These software products are complemented by professional consulting for process reengineering and BPO/contact center outsourcing services with multilingual capabilities.
Is NetBoss Communications a public or private company?
NetBoss Communications is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was NetBoss Communications founded?
NetBoss Communications was founded in 2000. It employs 101 to 250 people.
Where is NetBoss Communications based?
NetBoss Communications is headquartered in Astillero, Spain, in the Europe region.
How does NetBoss Communications make money?
Three revenue lines are on record. Consulting Services are the primary driver. The others are BPO and Contact Center Outsourcing and kairos365 Software (SCH and FSM).
Who are NetBoss Communications's main competitors?
Direct peers on record are Unísono, Atento and Konecta. Broad incumbents are Salesforce Field Service, Teleperformance, Genesys, Foundever (formerly Sitel Group / SYKES), Concentrix and Majorel (now part of Teleperformance). Five9 is listed as an emerging player.
Does NetBoss Communications have an API?
No public API is recorded for NetBoss Communications.
What industry is NetBoss Communications in?
NetBoss Communications's product category is Business Process Outsourcing / Contact Center Services. Its primary akta.pro industry code is BPAAABAN, Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations, with a secondary code of BPAAAAAI, Technical Support & Helpdesk Contact Centers. Its NAICS code is 5182 and its SIC code is 4899.