What Caysure Digital does

Caysure Digital is a UK-based software company that provides claims management and document management solutions to the insurance industry. The company's flagship product, Console, is a cloud-based claims management platform supporting all lines of insurance, including Professional Indemnity, Marine Cargo, and Medical Malpractice. Console integrates automated workflows, real-time MI/KPI reporting, sanction screening, and compliance features aligned with Solvency II and Lloyd's market requirements. The platform also includes a Document Management System (DMS) module that provides paperless case capture, OCR processing at a stated capacity of 100k documents per day, de-duplication, chronology development, document categorization, and discovery summaries handling 500k+ documents.

The underlying technology is built on Microsoft Azure infrastructure with integrations including Azure Active Directory for OAuth2.0 SSO, Qlik Cloud Analytics for MI dashboards, Microsoft SharePoint for report delivery, and REST APIs for client system integration. The OCR pipeline is described as a proprietary Cognitive Service API that extracts metadata and converts documents into searchable formats, with AI/ML cited as part of the architecture but no named proprietary models or patents disclosed.

Caysure Digital generates revenue through subscription licensing of the Console platform (annual billing) and professional services for implementation, configuration, custom form development (averaging one day per form), and data migration. The go-to-market is direct enterprise sales targeting insurance companies, third party administrators (TPAs), managing general agents (MGAs), brokers, and solicitors in the United Kingdom. Named customers include Lockton Companies LLP, Corvelia Underwriting (a client since 2015), and Accelerant. The company holds ISO 27001:2022 certification, is registered with the UK Information Commissioner's Office, and operates from a registered office in Leigh-On-Sea, Essex with a secondary establishment in London. The company is privately held with no disclosed external funding and was rebranded from Caytons Cyber to Caysure Digital in October 2024.

Name

Caysure Digital

Legal name

Caysure Digital Limited

Website

https://caysure.digital

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

1–10 employees

Short description

Caysure Digital provides cloud-based claims management and document management software for UK insurance carriers, TPAs, MGAs, brokers, and solicitors. Its Console platform automates workflows, OCR-based document processing, sanction screening, and regulatory reporting across all insurance lines.

Ownership category

akta.pro rank

Product category

Insurance Claims Management Software

NAICS

Software Publishers (5132), Pharmacy Benefit Management and Other Third Party Administration of Insurance and Pension Funds (524292), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Claims Management & Digital FNOL Platforms (FSAGAGAC)

Keywords

• Claims management software
• Insurance software
• Document management system
• Claims processing platform
• Insurance workflow automation

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Software Subscription (Console): Cloud-based claims management software provided as a subscription service with implementation, configuration, and ongoing support. The system is sold as 'plug and play' or customised solutions for all lines of insurance.
2. Professional Services: Implementation services including requirements gathering, system configuration, and release/handover with support. Custom form development (averaging one day per form) and data migration services.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Caysure Digital provides claims management software for the UK insurance industry. Its flagship product "Console" handles end-to-end claims workflows, and the company also offers a complementary Document Management System (DMS). The software is sold to insurance companies, third-party administrators (TPAs), managing general agents (MGAs), brokers, and solicitors.

Product overview

Caysure Digital offers a unified platform consisting of two core products: Console (the flagship claims management system) and the Document Management System (DMS). Console serves as the central platform for managing insurance claims across all lines, handling 1.2m+ claims and 12m+ documents. The DMS, originally developed to digitize thousands of case files for a client, now operates as an integrated module that provides OCR processing, de-duplication, chronology building, and document summarization capabilities. Both products share underlying technology including Cognitive Services, AI, and Machine Learning, and they integrate together within Console while also supporting standalone document management workflows.

Differentiator

Problem solved

Functional benefit

Products and services

• Console

Quantifiable outcome

• 1.2m+ claims held in system
• +7 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability6 records

Feature8 records

Partnerships

Three partnerships are on record, tiered core.

• Microsoft AzurecoreTechnology or IntegrationIntegration partner for Azure Active Directory (AAD) enabling Single Sign-On (SSO) with OAuth2.0. Also uses Microsoft Clarity for analytics and Bing for advertising.
• QlikcoreTechnology or IntegrationQlik Cloud Analytics integration for Market Information dashboards and automated KPI reporting. Reports generated and delivered via email or Microsoft SharePoint.
• Microsoft Office 365coreTechnology or IntegrationConsole integrates with Microsoft Office 365 for single sign-on and document handling capabilities.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Guidewire Software: Major insurance core platform vendor offering claims, underwriting, and billing suites globally. Broad incumbent against which Caysure competes by offering a deeper, more specialized claims product for UK mid-market insurers, TPAs, and MGAs.
• Duck Creek Technologies: Insurance SaaS suite for property & casualty carriers covering claims, policy, and billing. Comparable to Caysure at the claims workflow level, but Duck Creek is a broader suite targeting larger carriers while Caysure is more specialist and UK-focused.
• EIS Group: Insurance core platform covering policy, claims, billing, and digital engagement. A comparable cloud-first platform targeting insurers, though typically larger enterprise customers than Caysure's UK mid-market focus.
• Sapiens International: Global provider of insurance software platforms including claims, policy administration, and billing. Overlaps with Caysure on claims and document management but is much broader and serves larger, multi-line carriers.
• Majesco: Cloud-native insurance core software for property & casualty, life, and group insurers. Competes with Caysure in the claims management space, generally as part of a broader platform offering.

Emerging players

• FRISS: AI-powered fraud detection and risk scoring for insurance claims. Comparable in target buyer (claims handlers at insurers/TPAs) and AI-driven claims workflow augmentation, though FRISS is a point solution layered on top of core claims systems rather than a full claims platform.
• Socotra: Cloud-native insurance core platform with claims management among its modules. Comparable in architecture (cloud-first, API-driven) and target customer (modern insurers/MGAs), but typically more horizontal than Caysure's claims-specialist positioning.

Direct peers

• Snapsheet: Cloud-based claims management and appraisal platform for property & casualty insurers. Most directly comparable to Caysure on the claims management workflow, though primarily US-focused and more oriented to auto/property claims rather than specialty lines.
• OnBase by Hyland: Enterprise content and document management platform widely used by insurers for claims file management. Directly comparable to Caysure's Document Management System (DMS) module, though OnBase is a horizontal ECM often configured for insurance rather than purpose-built for claims.
• ClaimVantage: Insurance claims management and fraud detection software vendor serving life, health, and disability insurers. Direct peer in verticalized claims software, with overlapping buyer personas (claims operations leaders) and similar workflow automation use cases.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/caysure
• Xx.com/CaysureDigital

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Caysure Digital