CareMates
CareMates (Kuidado GmbH, Munich) is an AI-supported CRM SaaS for patient admission in Germany's social economy, co-developed with Caritas and now part of myneva Group. The platform digitizes inquiry intake, document extraction, nursing assessment, and care-plan generation for 300+ care facility locations.
- Company typePrivate
- Founded2024
- HeadquartersMünchen, Germany
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What CareMates does
CareMates, operated by Kuidado GmbH and headquartered in Munich, provides an AI-supported CRM SaaS platform purpose-built for patient inquiry and admission workflows in Germany's social economy and healthcare sector. The platform digitizes the full admission journey — from initial email/fax/web-form intake, through AI-extracted document and handwriting parsing, to structured nursing assessment (Pflegeanamnese SIS®) and AI-generated individualized care plans (Maßnahmenplan). It is offered in three tiers (Light, Professional, Enterprise) on a monthly subscription basis with usage fees scaled to facility size and client count, plus one-time configuration and training fees. The product is DSGVO- and KDG-compliant with data hosted on servers in Germany, integrates with Microsoft Outlook and care management systems (SENSO®, CGM TOPSOZ, Sinfonie, VivendiNG, .snap), and is sold through direct enterprise sales to care facility operators and welfare carriers (Caritas, Diakonie, AWO, DRK-Service and others).
The company originated from a 2023 joint innovation project with Caritas München, was formally founded in 2024, and was acquired by myneva Group in 2025. It is deployed at 300+ locations across Germany serving both freigemeinnützige Komplexträger and private care providers across six Versorgungsformen (Ambulant, Stationär, Tagespflege, Hospiz, Eingliederungshilfe, Kinder- und Jugendhilfe). CareMates was selected for the AWS Pioneers Project 2026, runs on AWS infrastructure in Frankfurt, and is operated by a four-person Geschäftsführung, two of whom dual-hat as Managing Directors of parent myneva Group.
CareMates firmographics
Firmographics- Name
- CareMates
- Legal name
- Kuidado GmbH
- Website
- https://caremates.de
- Company type
- Private
- Founded year
- 2024
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- CareMates (Kuidado GmbH, Munich) is an AI-supported CRM SaaS for patient admission in Germany's social economy, co-developed with Caritas and now part of myneva Group. The platform digitizes inquiry intake, document extraction, nursing assessment, and care-plan generation for 300+ care facility locations.
- Ownership category
- akta.pro rank
CareMates industry classification
Industry- Product category
- Healthcare CRM Software
- NAICS
- Home Health Care Services (621610), Other Residential Care Facilities (62399)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
- akta.pro secondary industries
- Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
Keywords
Where CareMates is headquartered
LocationHeadquarters
- HQ city
- München
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
CareMates business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Monthly usage fee based on size of locations and number of clients served. Cloud hosting, updates, and IT security included.
- Professional Services (Setup & Training): One-time fee for configuration and training at start. Includes onboarding and best practices setup.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Light - Plug & Play setup including training with best practices and recommendations. |
| Subscription | Monthly | Professional - Primary system integration & branding with individual configuration adjustments. |
| Subscription | Monthly | Enterprise - Individual configuration tailored solution for complex requirements and special wishes. |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
CareMates product offering
Product offeringCore offering
CareMates is an AI-supported CRM SaaS platform that digitizes the patient admission and inquiry workflow for care facilities and welfare organizations in the German social economy. It automates inquiry intake via website forms, email parsing, and document/fax extraction (including handwriting), and supports structured nursing assessment (SIS®) and AI-generated individualized care plans. The platform is deployed at over 300 locations across Germany including carriers of Caritas, Diakonie, and AWO.
Product overview
CareMates is a unified AI-supported CRM platform for the social economy and healthcare sector in Germany. The core product is CareMates, a patient admission software that digitizes the inquiry and admission process for care facilities. It is offered across three pricing tiers (Light, Professional, Enterprise) and includes integrated AI modules for email parsing, document extraction, nursing assessment (SIS®), and care plan generation. The platform integrates with Microsoft Outlook and various healthcare management systems (SENSO®, CGM TOPSOZ, Sinfonie, VivendiNG, .snap). CareMates is part of the myneva Group and was developed in partnership with Caritas.
Differentiator
Problem solved
Functional benefit
Products and services
- CareMates AI-supported CRM SaaS for care facilities and welfare organizations in Germany that digitizes the full admission workflow—from initial inquiry capture (via 24/7 website forms, AI email parsing, and AI document/fax extraction including handwriting) through structured nursing assessment (SIS®) and AI-generated individualized care plans. Designed for senior homes, ambulatory care services, hospices, and disability/youth welfare providers, reducing admission processing time by up to 80% and saving approximately 4 hours per admission.
Quantifiable outcome
- Up to 80% reduction in admission processing time
- +4 more outcomes
Companies that use CareMates
Customer profileNamed customers9 records
Segments3 records
Ideal customer profiles2 records
CareMates technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability6 records
Feature7 records
CareMates partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- myneva GroupcoreSince 2025, CareMates belongs to myneva Group, one of Europe's leading software providers in social and healthcare sector. The group operates across Germany, Austria, and Switzerland, providing CareMates with broader distribution reach and integration with a comprehensive social services software ecosystem.
- Caritas München (Deutscher Caritasverband)coreCareMates originated from a joint innovation project with Caritas München in 2023. The concept was developed together with Caritas staff who face daily admission and documentation challenges. This co-development partnership provided real-world practitioner insights that shaped the product design for the social services sector.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
CareMates competitors and assessment
Company assessmentDirect peers
- mediDOK: mediDOK provides care-documentation and admission software for nursing homes and ambulatory services in Germany, addressing overlapping buyer personas (PDLs, Einrichtungsleitungen) and workflows that CareMates targets with its AI-augmented CRM.
- softpoint: softpoint provides care-planning and documentation software for ambulatory and stationary care providers in Germany, addressing the same PDL and case-management personas as CareMates' KI-Maßnahmenplan module.
- Vivendi (by Connext): Vivendi is a leading German social-services and care software suite covering ambulatory, stationary, and youth-welfare workflows. It is one of the closest direct competitors to CareMates in digitizing admissions and case management for Wohlfahrt carriers, and is also a CareMates integration partner.
Emerging players
- casavi: casavi offers a digital communication and process platform for residential care and property management, partially overlapping CareMates' resident/inquiry communication functionality for care facilities in the DACH region.
- CuraSoft / curafox: Curafox and similar German Pflege startups target documentation and operational efficiency for care homes, addressing adjacent admission and workflow problems for the same Träger customers.
Broad incumbents
- Salesforce Health Cloud: Salesforce is the underlying CRM platform that many care providers consider as a generic alternative to CareMates; it provides horizontal CRM plus Health Cloud vertical extensions, competing on configurability and ecosystem rather than care-domain AI specialization.
- CompuGroup Medical (CGM): CGM is one of Europe's largest healthcare-IT companies; CGM TOPSOZ is already integrated with CareMates. As a broad incumbent serving doctors, hospitals, and care facilities, CGM could absorb admission automation into its existing platform and compete directly.
- Connext Software: Connext is the parent of Vivendi NG and other social-care software brands in Germany, serving similar Träger organizations with broader portfolio solutions including HR, finance, and care documentation overlapping with CareMates' admission use case.
- MediFox / DAN Group: MediFox is a major German vendor of care and therapy software for ambulatory, stationary, and home-health providers. Its broad portfolio competes with CareMates for IT budgets at German Pflegeanbieter and welfare carriers.
- Allgeier (mbs / CareManagment): Allgeier's mbs and related care-management solutions serve German social-services and welfare carriers, competing for the same Wohlfahrt IT modernization spend as CareMates.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
CareMates compliance and trust
Trust signalCompliance2 records
CareMates financial estimates
Financial estimateRevenue estimate
Valuation estimate
CareMates leadership team
Management profileNumber of profiles
Profiles4 records
CareMates funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CareMates M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CareMates
What does CareMates do?
CareMates is an AI-supported CRM SaaS platform that digitizes the patient admission and inquiry workflow for care facilities and welfare organizations in the German social economy. It automates inquiry intake via website forms, email parsing, and document/fax extraction (including handwriting), and supports structured nursing assessment (SIS®) and AI-generated individualized care plans. The platform is deployed at over 300 locations across Germany including carriers of Caritas, Diakonie, and AWO.
Is CareMates a public or private company?
CareMates is a private company. It is classified as corporate owned and is currently operating.
When was CareMates founded?
CareMates was founded in 2024. It employs 11 to 50 people.
Where is CareMates based?
CareMates is headquartered in München, Germany, in the Europe region.
How does CareMates make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are professional Services (Setup & Training).
Who are CareMates's main competitors?
Direct peers on record are mediDOK, softpoint and Vivendi (by Connext). Emerging players are casavi and CuraSoft / curafox. Broad incumbents are Salesforce Health Cloud, CompuGroup Medical (CGM), Connext Software, MediFox / DAN Group and Allgeier (mbs / CareManagment).
Does CareMates have an API?
No public API is recorded for CareMates.
What industry is CareMates in?
CareMates's product category is Healthcare CRM Software. Its primary akta.pro industry code is HLALABAH, Care Navigation, Referral & Digital Front Door Platforms, with a secondary code of HLACAHAD, Care Management & Coordination Platforms (case/disease management workflows). Its NAICS code is 621610 and its SIC code is 7372.