Responda
Responda Group is a Nordic BPO and AI-augmented customer service provider founded in 1992 in Sweden, serving 2,100+ businesses across real estate, automotive, e-commerce, energy, legal, and public sector verticals with its Responda One platform combining AI and human agents.
- Company typePrivate
- Founded1992
- HeadquartersDanderyd, Sweden
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Responda does
Responda Group is a privately held Nordic customer service and answering service provider founded in 1992, headquartered in Stockholm/Danderyd, Sweden. The company serves more than 2,100 businesses across at least ten verticals — including real estate, automotive dealerships, e-commerce, energy, legal, public sector, aid organizations, workshops, small businesses, and publishers — with 500+ engaged employees handling more than 10 million customer contacts per year. Reported operational performance includes a 98% response rate, an 18-second average response time, and a 4.8/5.0 customer satisfaction score, with an average customer relationship of approximately nine years.
The company's core technology is the Responda One platform, which unifies Live Voice, AI Voice, Live Chat, and AI Chat channels under a token-based pricing model. On top of this platform, Responda has developed four named proprietary AI modules: Tilde (AI receptionist handling inbound calls 24/7), Albin (AI chat assistant with natural language understanding for website visitors), Klara (AI-driven knowledge base for internal information retrieval), and CI-analys (conversational intelligence for automated quality assurance). All AI capabilities operate under the Trygg AI framework, which mandates human backup and GDPR compliance. The company combines human staffing (Svarsservice and Kundservice lines) with AI automation rather than offering AI as a standalone replacement.
Responda operates a sales-led go-to-market motion with a primary demo-booking conversion funnel and vertical-specific landing pages. Revenue is generated through three primary channels: variable or subscription answering service packages (START from SEK 995/month and VOICE from SEK 1,950/month), comprehensive managed customer service teams (Kundservice), and a standalone AI tools platform (Responda One from SEK 4,600/month), plus quality assurance services. Pricing is denominated in Swedish krona with packages available in S/M/L/XL sizes. Distribution is regional across the Nordic market, leveraging Swedish-language expertise.
Responda firmographics
Firmographics- Name
- Responda
- Legal name
- Responda Group
- Website
- https://responda.se
- Company type
- Private
- Founded year
- 1992
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Responda Group is a Nordic BPO and AI-augmented customer service provider founded in 1992 in Sweden, serving 2,100+ businesses across real estate, automotive, e-commerce, energy, legal, and public sector verticals with its Responda One platform combining AI and human agents.
- Ownership category
- akta.pro rank
Responda industry classification
Industry- Product category
- Customer Service Outsourcing
- NAICS
- Telephone Call Centers (56142), Telephone Answering Services (561421)
- SIC
- Services-Help Supply Services (7363), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
Keywords
Where Responda is headquartered
LocationHeadquarters
- HQ city
- Danderyd
- HQ country
- Sweden
- HQ region
- Europe
Offices1 record
Markets served
Responda business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Answering Service (Svarsservice): Professional answering service with AI support. Responda receives calls and chats on behalf of clients, as if they were sitting at the client's office. Offers variable pricing (START) and fixed monthly packages (VOICE).
- Customer Service Management (Kundservice): Dedicated team working in client's systems, enhanced by AI-driven quality assurance and knowledge management. Provides comprehensive outsourced customer service.
- Responda One Platform: Standalone AI tools platform that enhances existing organizations without requiring system or process changes. Token-based pricing model for all communication channels.
- Quality Assurance Services: AI-based conversation analysis for customer call quality assurance, automating monitoring and follow-up.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | START package for basic needs |
| Subscription | Monthly | VOICE package with fixed minutes |
| Subscription | Monthly | RESPONDA ONE comprehensive platform |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Responda product offering
Product offeringCore offering
Responda provides outsourced customer service, call answering, and AI-augmented communication services for Nordic businesses. The company combines AI-driven tools (Tilde receptionist, Albin chat, Klara knowledge base) with live human agents across voice and chat channels via its Responda One platform. It serves over 2,100 companies with 24/7 coverage, full GDPR compliance, and Swedish-language expertise across Scandinavia.
Product overview
Responda Group offers a unified platform-plus-modules architecture centered on Responda One, which provides a flexible platform for all customer communication combining AI and human support. The platform includes Live Voice, AI Voice, Live Chat, and AI Chat channels, powered by three named AI modules: Tilde (AI receptionist), Albin (AI chat assistant), and Klara (AI Knowledge base). These are complemented by CI-analys (Conversational Intelligence) for quality assurance. The company also offers standalone services including Svarsservice (answering service) and Kundservice (customer service). All AI solutions operate under the Trygg AI framework emphasizing human backup and GDPR compliance.
Differentiator
Problem solved
Functional benefit
Brands
- Responda One: A unified platform for all customer communication combining AI and human support with a token-based currency model.
- Tilde
- Albin
- Klara
Products and services
- Responda One A flexible platform for all customer communication that combines AI and human support. Includes Live Voice, AI Voice, Live Chat, and AI Chat channels, plus tools like Klara and CI-analys, operating on a token-based currency model across all channels. Designed for businesses seeking scalable customer communication.
- Svarsservice (Answering Service) Professional answering service with AI support. Responda receives calls and chat messages on behalf of clients, with staff trained on client routines and operating in the Synergy system. Offered in START (variable) and VOICE (fixed minutes) packages for businesses needing occasional or consistent call handling.
- Kundservice (Customer Service Outsourcing) Comprehensive customer service outsourcing solution where a dedicated team works directly in the client's systems, enhanced by AI-driven quality assurance and knowledge management. Targeted at businesses needing full-service customer support beyond simple call answering.
Quantifiable outcome
- 98% response rate achieved for clients
- +4 more outcomes
Companies that use Responda
Customer profileNamed customers3 records
Segments9 records
Ideal customer profiles3 records
Responda technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature5 records
Responda partnerships and signals
Strategic signalScale indicators10 records
Recent moves5 records
Expansion highlights5 records
Responda competitors and assessment
Company assessmentBroad incumbents
- Five9: Major cloud CCaaS provider with AI agents, workflow automation, and GenAI features expanding into European mid-market. Indirect competitor to Responda for enterprise deals and growing threat in Nordic region.
- Genesys: Global CCaaS and customer experience orchestration leader with AI-powered routing, virtual agents, and workforce engagement. Competes with Responda in enterprise and increasingly in Nordic mid-market with Nordic-language AI capabilities.
- NICE (CXone): Global enterprise CCaaS vendor with CXone platform, AI-driven virtual agents (NEVA), and analytics. Broad incumbent targeting the same enterprise contact center modernization budgets that Responda competes for.
- Webhelp (now Concentrix + Webhelp): Large global CX/BPO outsourcer with extensive Nordic delivery capabilities and growing AI-augmented service offerings. Comparable to Responda in outsourced customer service model and enterprise verticals.
- Telia Company (Telia ACE / Enterprise): Swedish/Nordic telecom incumbent offering cloud CCaaS, contact center, and managed customer service to enterprise and public sector. Comparable to Responda in Nordic enterprise customer base and full-service delivery model.
Direct peers
- Puzzel: Puzzel is a leading Nordic-based CCaaS and customer engagement platform offering cloud contact center, AI automation, and conversational tools. Direct competitor to Responda in the Nordic market with comparable target customers and AI-augmented service model.
- Boost.ai: Norwegian-headquartered enterprise conversational AI platform specializing in virtual agents for banking, insurance, and public sector across the Nordics. Direct peer to Responda's Albin and Klara AI offerings, competing for the same AI-automation budgets.
- Transcom: Global customer experience and BPO outsourcer with significant Nordic operations providing inbound/outbound customer service and AI-assisted support. Comparable to Responda in managed customer service model and target verticals.
Regional players
- Telavox: Swedish cloud communications provider offering UCaaS, CCaaS, and AI-powered customer interaction tools to Nordic SMBs and mid-market. Strongly comparable to Responda in Nordic geography and SMB/mid-market customer segments.
Emerging players
- Medrespond: Swedish AI healthcare communications platform providing AI-driven patient triage and customer service automation. Emerging peer with overlapping AI + Nordic-language customer service technology in a regulated vertical.
Market position
Strengths4 records
Weaknesses5 records
Competitive moat5 records
Key risks1 record
Key highlights7 records
Customer concentration
Responda compliance and trust
Trust signalCompliance1 record
Responda financial estimates
Financial estimateRevenue estimate
Valuation estimate
Responda leadership team
Management profileNumber of profiles
Responda funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Responda M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Responda
What does Responda do?
Responda provides outsourced customer service, call answering, and AI-augmented communication services for Nordic businesses. The company combines AI-driven tools (Tilde receptionist, Albin chat, Klara knowledge base) with live human agents across voice and chat channels via its Responda One platform. It serves over 2,100 companies with 24/7 coverage, full GDPR compliance, and Swedish-language expertise across Scandinavia.
Is Responda a public or private company?
Responda is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Responda founded?
Responda was founded in 1992. It employs 101 to 250 people.
Where is Responda based?
Responda is headquartered in Danderyd, Sweden, in the Europe region.
How does Responda make money?
Four revenue lines are on record. Answering Service (Svarsservice) is the primary driver. The others are customer Service Management (Kundservice), responda One Platform and quality Assurance Services.
Who are Responda's main competitors?
Broad incumbents on record are Five9, Genesys, NICE (CXone), Webhelp (now Concentrix + Webhelp) and Telia Company (Telia ACE / Enterprise). Direct peers are Puzzel, Boost.ai and Transcom. Telavox is listed as a regional player. Medrespond is listed as an emerging player.
Does Responda have an API?
No public API is recorded for Responda.
What industry is Responda in?
Responda's product category is Customer Service Outsourcing. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration). Its NAICS code is 56142 and its SIC code is 7363.