What Konexo Contact + Solution Center does

Konexo Contact + Solution Center is a Mexican Business Process Outsourcing (BPO) and Business Process Solutions (BPS) provider founded in 2003 and wholly owned by Grupo Posadas, Mexico's leading hotel company. Headquartered in a purpose-built facility in Morelia, Michoacán with capacity for 1,900 workstations, Konexo delivers omnichannel customer experience (CX), employee experience (EX), and back-office services across verticals including Tourism, Financial Services, Healthcare, Retail, E-Commerce, and IT. Its core products span customer support, loyalty and retention programs, technical support, premium (VIP) customer service, telemarketing, debt collection (cobranza), business intelligence, quality monitoring, workforce management, and consulting. The technology stack includes voice channels with IVR, interactive scheduling and proactive chat, digital and social channels, video kiosks (Video Atención), Robotic Process Automation (RPA), and AI-enabled omnichannel support with predictive analytics and intelligent agent assistance, all backed by a Tier III certified in-house data center offering 99.9% availability.

Konexo monetizes primarily through long-term, customized BPO/BPS managed-services contracts negotiated directly with enterprise clients ("socios de negocio"), supplemented by professional consulting engagements and infrastructure rental of its own facility. Pricing is not publicly disclosed and is structured per client. The go-to-market is sales-led and direct, supported by content marketing, a dedicated 800 KONEXO sales line, and a 'Contratar servicios' lead-generation form on the corporate website. Grupo Posadas serves as both parent and anchor client, providing the foundational hospitality DNA that differentiates Konexo's service philosophy.

Competitive defensibility rests on a rare combination of regulatory certifications (GMD COPC, PCI DSS, ISO 18295 / Modelo Global CIC V3.0, ITIL, INAI, CONOCER, ESR, EFR), physical infrastructure (Tier III data center, 1,900 workstations, biometric and CCTV security), and a talent model in which 95% of leadership is promoted internally. The company has been recognized by the Instituto Mexicano de Teleservicios as the highest-scoring certified organization in Mexico for seven consecutive years and was ranked #8 nationally by Great Place to Work in 2024.

Name

Konexo Contact + Solution Center

Legal name

Konexo Contact + Solution Center

Website

https://konexo.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Konexo Contact + Solution Center is a Mexican BPO/BPS provider and wholly-owned subsidiary of Grupo Posadas, delivering omnichannel customer experience, loyalty, technical support, debt collection, and back-office services from a 1,900-workstation facility in Morelia to enterprise clients across Tourism, Financial, Healthcare, Retail, E-Commerce, and IT.

Ownership category

akta.pro rank

Headquarters

HQ city

Morelia

HQ country

Mexico

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel

Revenue model

1. BPO/BPS Managed Services: Konexo provides Business Process Outsourcing (BPO) and Key Process Solution (KPS) services to business partners across customer experience, employee experience, and back-office operations. Revenue is generated through long-term contractual relationships with business partners (socios de negocio), delivering measurable outcomes aligned to client strategic objectives.
2. Professional Consulting Services: Consulting services offering process mapping and documentation, work methodologies, strategy identification, and innovation implementation to improve productivity and reduce costs for business partners.
3. Infrastructure Rental: Rental of specialized omnichannel interaction center infrastructure with 1,900 workstations, certified Tier III data center, physical security, and technology infrastructure for clients requiring dedicated facility services.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

No source material was provided to describe the company's core offerings.

Product overview

Konexo Contact + Solution Center is a BPO (Business Process Outsourcing) contact center offering a comprehensive portfolio of customer experience (CX) and employee experience (EX) solutions. The company's core offering is its Customer Experience CX service, which encompasses customer attention and support, loyalty and retention, technical support, premium customer service, loyalty programs, telemarketing, and debt collection. This is complemented by Data Analytics solutions (Business Intelligence, Quality Monitoring, Workforce Management) and Employee Experience services (Talent Attraction, Learning, Development and Recognition). The company's CX Solutions suite provides omnichannel capabilities including Voice Channels, Interactive Solutions, Digital Solutions, Backoffice, RPA, Artificial Intelligence, and Video Attention services. Additional offerings include Infrastructure Rental (with Tier III certified data center and 1,900 workstations) and Consulting services. Built on over 20 years of hospitality expertise from Grupo Posadas, the company operates from its own purpose-built facility in Morelia, Michoacán, Mexico.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 99.9% data center availability (Tier III certified)
• +3 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature8 records

Partnerships

One partnership is on record.

• Grupo PosadascoreStrategic or Co-development PartnerKonexo is a wholly-owned subsidiary of Grupo Posadas, Mexico's leading hotel company. The company's DNA of hospitality and service excellence is inherited from Posadas, which has driven Konexo's customer experience philosophy for over 20 years. Posadas is both the parent company and primary client anchor.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Majorel: Majorel (now part of Teleperformance) is a global CX/BPO provider with strong presence in Mexico and LATAM, offering voice, digital, and back-office services. It directly competes with Konexo in Spanish-language enterprise CX contracts in Mexico.
• Atento: Atento is one of the largest BPO/CX providers in Latin America with deep roots in Mexico, serving similar verticals (telecommunications, financial services, retail). Both companies compete for Spanish-language omnichannel customer experience contracts in Mexico and LATAM.
• StarTek: StarTek is a global CX/BPO provider with significant nearshore delivery from Mexico and Colombia. It competes with Konexo in omnichannel customer experience, technical support, and back-office services for enterprise clients.
• Konecta: Konecta is a major Spanish-speaking BPO/CX provider with significant Mexico and LATAM operations. It competes directly with Konexo in omnichannel customer experience, telemarketing, debt collection, and back-office services across similar verticals.
• IBEX Holdings: IBEX is a US-listed nearshore BPO/CX provider with operations concentrated in Mexico and the Philippines. It is highly comparable to Konexo in CX outsourcing, digital transformation, and customer lifecycle management for enterprise clients, with similar Mexico-delivery positioning.

Broad incumbents

• Teleperformance: Teleperformance is the world's largest omnichannel CX/BPO provider with extensive operations in Mexico and globally. It competes with Konexo in nearly every service line (voice, digital, AI-enabled CX, back-office) but at vastly greater scale and broader geographic reach.
• Alorica: Alorica is a global CX solutions provider with nearshore operations in Mexico. It competes with Konexo across customer service, technical support, sales, and digital CX offerings for multinational enterprise clients.
• Foundever (formerly Sitel Group): Foundever is a global CX/BPO provider (formed from Sitel and SYKES) with operations across the Americas including Mexico. It competes with Konexo in customer care, technical support, and digital CX services for enterprise clients.
• Concentrix: Concentrix is a global CX/BPO and technology services leader with significant nearshore delivery from Mexico. It competes with Konexo across customer experience, technical support, and digital transformation services for enterprise clients.
• TTEC (TeleTech Holdings): TTEC is a global CX technology and services company with nearshore operations in Mexico. It competes with Konexo in omnichannel customer care, customer acquisition, and AI/automation-enabled CX delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/konexo-contact-solution-center

Compliance11 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Konexo Contact + Solution Center