ROI Technology

What ROI Technology does

ROI Technology Inc. is a security-first managed service provider (MSP) headquartered in Arlington, Washington, founded in 2014 and serving small and mid-sized businesses across the Western Washington I-5 corridor (Snohomish, Skagit, Whatcom, King, and Pierce counties). The company delivers fully managed IT services as its core platform, with 24/7 endpoint and network monitoring, EDR, email security, DNS-level filtering, MFA enforcement, encrypted and tested backups, and patch management. Around this core, it bundles cybersecurity, cloud services (Microsoft 365, Azure, AWS), network infrastructure, backup and disaster recovery, help desk support, Microsoft 365 administration, and VoIP/Teams Phone. It also offers co-managed IT for organizations with internal IT staff, project-based IT consulting, and a newly launched AI consulting and custom-agent development service.

The business operates on a flat-rate subscription model priced at $105 per endpoint, $105 per user, and $425 per server per month, with no tiers, no per-ticket fees, no after-hours surcharges, and month-to-month contracts. A discounted non-profit tier starts at $79 per user per month and includes Microsoft 365 non-profit licensing assistance. Customer segments are organized vertically across regulated industries including law firms (Bar Rule 1.6, SOC 2), dental (HIPAA, PCI DSS), healthcare (HIPAA/HITECH), manufacturing (CMMC, NIST 800-171, OT/IT segmentation), financial services (SEC, FINRA), non-profits, construction, education (FERPA), real estate, insurance, wholesale/distribution, and defense/aerospace.

The go-to-market is sales-led with a transparent public pricing page, an ROI calculator, a self-assessment quiz, and city-specific SEO landing pages, all feeding a fifteen-minute discovery conversation followed by a free no-obligation assessment. ROI Technology markets a track record of zero ransomware incidents and zero voluntary client churn across its entire base since founding, with 7+ year average client tenure, US-based certified technicians, and an independent, founder-operated ownership structure (no PE rollup, no external funding disclosed). Leadership is led by Jasper Grewal as CEO, President, and Business Leader.

Name

ROI Technology

Legal name

ROI Technology Inc.

Website

https://roitechnologyinc.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

51–100 employees

Short description

ROI Technology is a security-first managed IT and cybersecurity provider for small and mid-sized businesses in Western Washington, offering flat-rate managed services, co-managed IT, cybersecurity, cloud, and backup/DR across regulated industries including healthcare, legal, dental, manufacturing, and financial services.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)

akta.pro secondary industries

Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA), Endpoint Security Managed Services (EDR/XDR) (BPAEADAH), ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Endpoint & Device Management (UEM/MDM) Services (BPAEABAF)

Keywords

• Managed IT services
• Cybersecurity services
• Cloud infrastructure
• Backup disaster recovery
• IT consulting

Headquarters

HQ city

Arlington

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Managed IT Services: Recurring monthly revenue from fully managed IT services covering monitoring, security, support, and management. Priced per endpoint ($105), per user ($105), and per server ($425) on a flat-rate monthly model. No per-ticket charges or after-hours premiums.
2. Co-Managed IT Services: Augmentation services for businesses with existing internal IT staff, layered on top of their existing team for gaps in coverage, expertise, or capacity.
3. IT Consulting: Strategic technology guidance engagements available independently - cloud migrations, compliance roadmaps, infrastructure planning. Scoped and priced based on complexity.
4. AI Consulting & Development: Custom AI agents, workflow automation, and intelligent tools built for specific business processes. Project-based pricing starting point.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

ROI Technology is a security-first managed IT services provider (MSP) delivering flat-rate fully managed IT services to small and mid-sized businesses across Western Washington. Its core offering bundles 24/7 endpoint and network monitoring, endpoint detection and response (EDR), email security, DNS filtering, MFA enforcement, patch management, encrypted backups with tested recovery, help desk support, and strategic vCIO consulting. The company also offers co-managed IT for businesses with internal IT teams, IT consulting, cybersecurity, cloud services, network infrastructure, backup/disaster recovery, Microsoft 365, VoIP, and AI consulting.

Product overview

ROI Technology is a security-first managed service provider (MSP) offering a unified managed IT services portfolio. The core offering is Managed IT Services, which serves as the primary platform covering 24/7 monitoring, endpoint protection, email security, backup, helpdesk, and vendor management. This core is augmented by specialized services including Cybersecurity Services (layered defense with EDR, email security, dark web monitoring), Cloud Services (Azure, AWS, Microsoft 365 management), Network Infrastructure (design, cabling, wireless), Backup & Disaster Recovery (immutable backups, tested recovery), Help Desk & Support, Microsoft 365 Services (deployment, migration, optimization), and VoIP & Communications. Co-Managed IT Services extends internal IT teams, while IT Consulting provides strategic guidance. AI Consulting & Development represents an emerging service for custom AI agents and workflow automation. The company also delivers industry-specific IT solutions for healthcare (HIPAA-aligned), legal (Bar Rule 1.6, SOC 2), dental (HIPAA, PCI DSS), manufacturing (OT/IT segmentation, CMMC), financial services (SEC, FINRA), non-profits, construction (Procore, PlanGrid), education (FERPA), real estate, insurance, wholesale/distribution, and logistics.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Fully managed IT services covering 24/7 network monitoring, patch management, endpoint protection, email security, help desk support, automated backups, vendor management, and strategic IT planning for a flat monthly rate. Designed as outsourced IT department for businesses without internal IT staff.
• Co-Managed IT Services Augmentation of internal IT teams with specialized skills, extra capacity, and 24/7 coverage including tiered support, after-hours coverage, cybersecurity augmentation, and project surge capacity.
• IT Consulting Strategic technology guidance including IT strategy and roadmapping, cloud migration planning, compliance consulting (HIPAA, CMMC, SOC 2, PCI-DSS), vendor evaluation, infrastructure assessment, and project planning. Scoped and priced based on complexity.
• Cybersecurity Services Layered cybersecurity including endpoint detection and response, email security, network security, vulnerability scanning, security awareness training, dark web monitoring, and incident response planning. Defense-in-depth applied to every client regardless of size.
• Cloud Services Cloud infrastructure, migration, and management including Microsoft 365 and Azure deployment, cloud server management, cloud backup and recovery, cost optimization, and hybrid cloud architecture.
• Network Infrastructure Network design, deployment, and management including network architecture, managed switches and firewalls, enterprise wireless, structured cabling, network monitoring, and VPN and remote access.
• Backup & Disaster Recovery Automated encrypted backups with tested recovery procedures including offsite/cloud replication, immutable backups, rapid recovery options, and disaster recovery planning.
• Help Desk & Support Responsive IT support from real technicians including direct technician access, remote support, on-site support, new employee onboarding, offboarding, and software/hardware procurement.
• Microsoft 365 Services Microsoft 365 deployment, migration, management, and optimization including Azure AD identity management, SharePoint and OneDrive configuration, Teams optimization, license optimization, and security and compliance settings.
• VoIP & Communications Modern business phone systems including cloud phone system, unified communications, mobile integration, auto-attendant and call routing, Teams Phone integration, and number porting.
• AI Consulting & Development Custom AI agents, workflow automation, and intelligent tools built for specific business processes. Shadow AI assessment to understand current AI exposure and personalized roadmap.

Quantifiable outcome

• Zero ransomware losses across entire client base since founding in 2014
• +3 more outcomes

Named customers13 records

Segments13 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration84 records

AI capability3 records

Feature4 records

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• ITsavvy: Illinois-based IT solutions provider combining managed services, hardware distribution, and cybersecurity for SMB and mid-market clients. Broader portfolio and larger scale, but comparable SMB managed IT offering.
• Centre Technologies: Texas-based managed IT services, cybersecurity, and cloud provider serving SMB and mid-market clients across multiple verticals. Similar service breadth and regulatory-compliance focus, with broader geographic reach and larger headcount.
• Dataprise: One of the larger US managed IT services and cybersecurity providers serving SMB through mid-market nationally. Comparable service portfolio but broader geographic reach and significantly larger scale than ROI Technology.

Direct peers

• Interplay IT: Pacific Northwest managed IT services provider serving SMB clients with comparable geography and customer base to ROI Technology, focused on proactive IT support and cybersecurity.
• Beringer Technology Group: Mid-Atlantic managed IT services and cybersecurity firm with deep compliance expertise (HIPAA, CMMC, NIST) for regulated SMB clients. Strong comparable on vertical specialization and security-first positioning.
• SinglePath: Ohio-based managed IT services and cybersecurity provider serving SMB and mid-market organizations. Comparable full-service MSP offering (managed IT, security, cloud, compliance) with regional, founder-led character.
• INSC (Illinois Network Services Company): Illinois-based managed IT and cybersecurity services provider serving SMB and mid-market clients with similar compliance-led, security-first positioning. Comparable customer profile and service breadth.
• Kelser Corporation: Connecticut-based managed IT and cybersecurity provider with strong regulatory and compliance focus serving SMB and mid-market clients in regulated industries. Closely matches ROI Technology's compliance-led, verticalized MSP playbook.
• Layer 7 IT: Pacific Northwest-based managed IT services provider serving SMBs in the Seattle area with similar flat-rate, security-focused positioning. Comparable geography, customer size, and security-first service model make it the closest direct peer to ROI Technology.

Regional players

• Coretek Services: Michigan-based managed IT services and Azure-focused cloud provider serving SMB and mid-market clients. Comparable managed IT, cloud, and security stack with different geographic footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/roitechinc
• Facebookfacebook.com/ROITechnologyInc
• LinkedInlinkedin.com/company/roi-technology-inc-

Compliance12 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ROI Technology