Multicaja
Multicaja S.A. (Klap) is a Chilean regulated payment processor operating POS terminals, mobile NFC acceptance (Tap-Klap), and e-commerce checkout (Checkout Flex) for ~30,000 merchants, with pending full acquisition by Banco Itaú Chile.
- Company typePrivate
- Founded2008
- HeadquartersSantiago, Chile
- Headcount251–500
- GTM typeB2B
- OfferingServices
What Multicaja does
Multicaja S.A. is a Chilean payment services provider operating under the Klap brand, founded in 2008 and headquartered at Teatinos 500, Piso 7, Santiago. The company runs a regulated acquiring platform authorized by the Banco Central de Chile and the Comisión para el Mercado Financiero (CMF), serving approximately 30,000 merchant points of sale with a stated 8.4% share of Chile's payment card operator market and over 3 million daily transactions processed across the network.
The product portfolio spans physical POS terminals (Maquinitas POS and POS Integrados for ERP-coupled environments), a software-only mobile acceptance solution (Tap-Klap, which converts NFC-enabled Android 11.0+ phones into contactless terminals), and online checkout infrastructure (Checkout Flex plus direct API and gateway integration for PCI-compliant merchants). The platform processes over 500 million annual e-commerce transactions and handles more than 40% of card-not-present transactions in the Chilean industry per company materials. Value-added modules include electronic invoicing (Boleta Electrónica at 0.39 UF + IVA/month), Multiservicios (bill payment, phone recharges, FONASA vouchers, SOAP insurance, and lottery/gaming acceptance with merchant commissions), interest-free installments (Cuotas Comercio sin Interés), promotional tooling (Impulso Klap), and Brazilian PIX integration for cross-border commerce.
Revenue is generated primarily through per-transaction take rates (e.g., Débito at $78 + 0.62% + IVA, Crédito at $78 + 1.39% + IVA, Prepago at $78 + 1.06% + IVA, Tap-Klap at 2.29% + IVA), supplemented by monthly POS rental fees, the Boleta Electrónica subscription, and Multiservicios commissions. The go-to-market is sales-led with self-service online onboarding via klap.cl, supported by 24/7 phone and WhatsApp contact channels and digital marketing across Facebook, Instagram, Twitter/X, YouTube, and a content blog. In December 2025, Banco Itaú Chile announced the acquisition of 100% of Multicaja and Iswitch for $40 billion CLP, pending approvals from the CMF, the Central Bank of Brazil, and Chile's Antitrust Authority, which would position Multicaja as a subsidiary of a Tier-1 regional banking group.
Multicaja firmographics
Firmographics- Name
- Multicaja
- Legal name
- Multicaja S.A.
- Website
- https://multicaja.cl
- Company type
- Private
- Founded year
- 2008
- Operating status
- Acquired
- Headcount range
- 251–500 employees
- Short description
- Multicaja S.A. (Klap) is a Chilean regulated payment processor operating POS terminals, mobile NFC acceptance (Tap-Klap), and e-commerce checkout (Checkout Flex) for ~30,000 merchants, with pending full acquisition by Banco Itaú Chile.
- Ownership category
- akta.pro rank
Multicaja industry classification
Industry- Product category
- Payment Processing Services
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (522320), Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232)
- akta.pro primary industry
- Integrated Payment Processors (PSP/Acquirer) (FSAMABAA)
- akta.pro secondary industries
- Integrated POS Payments (ISVs & Vertical POS Platforms) (FSAMADAD), Payment Orchestration Platforms (Multi-PSP Routing) (FSAMACAB), POS-to-Online Unified Payments (Omnichannel Payments) (CRAFALAL)
Keywords
Where Multicaja is headquartered
LocationHeadquarters
- HQ city
- Santiago
- HQ country
- Chile
- HQ region
- Latin America
Offices1 record
Markets served
Multicaja business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Technology or R&D, Infrastructure, Operations, Personnel, Marketing or Sales
Revenue model
- Transaction Processing Fees: Commission-based revenue from processing card transactions (debit, credit, prepay) at merchants. Fees include fixed per-transaction component plus percentage-based rate.
- POS Rental: Monthly rental fees for POS terminal hardware provided to merchants
- Electronic Receipt Service: Monthly subscription fee for Boleta Electrónica service at 0.39 UF + IVA per month
- Multiservice Commissions: Commission revenue from merchants accepting card payments for bill payments, recharges, and gaming transactions
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Débito POS Rate |
| Transaction based/ take rate | Pay-as-you-go | Crédito POS Rate |
| Transaction based/ take rate | Pay-as-you-go | Prepago POS Rate |
| Transaction based/ take rate | Pay-as-you-go | Tap-Klap Mobile App Rate |
| Subscription | Monthly | Electronic Receipt Service |
| Transaction based/ take rate | Pay-as-you-go | International Cards |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
Multicaja product offering
Product offeringCore offering
Multicaja (operating as Klap) provides merchant payment acceptance solutions in Chile, including rental of POS terminals, a mobile-phone-based NFC POS app (Tap-Klap), and an e-commerce checkout platform (Checkout Flex). Merchants receive next-day settlement of card transactions (debit, credit, prepaid) and can add services such as electronic invoicing (Boleta Electrónica), bill-payment and recharges (Multiservicios), interest-free installments, and PIX instant-payment acceptance.
Product overview
Klap, operated by Multicaja S.A., is a unified payment platform offering a comprehensive suite of merchant payment solutions in Chile. The core offering consists of physical POS terminals (Maquinitas POS and POS Integrados), the Tap-Klap mobile phone-based POS solution, and E-commerce/Checkout Flex for online transactions. These core products are complemented by add-on modules including Boleta Electrónica for electronic invoicing, Multiservicios for bill payments and recharges, Cuotas Comercio for interest-free installments, Impulso Klap for sales promotions, and PIX for instant payments. The platform processes over 3 million daily transactions across more than 30,000 merchant locations, serving diverse sectors including retail, food service, and healthcare.
Differentiator
Problem solved
Functional benefit
Brands
- Tap-Klap: Mobile payment solution allowing merchants to accept contactless payments using NFC-enabled Android devices as POS terminals.
- Checkout Flex
- Impulso Klap
Products and services
- Maquinitas POS Rental of POS (point-of-sale) terminals that accept debit, credit and prepaid cards, with next-day deposits, free nationwide shipping, electronic invoicing and access to additional Klap services.
- POS Integrados Integrated POS solutions for merchants who require deeper integration with their existing point-of-sale software or enterprise resource planning systems.
- E-commerce / Checkout Flex Online payment processing solution for e-commerce merchants, supporting Direct API integration, gateway connections and the hosted Checkout Flex page. Processes over 500 million annual transactions and handles over 40% of card-not-present transactions in the Chilean industry.
- Tap-Klap Mobile POS application that turns any Android 11.0+ smartphone with NFC into a contactless payment terminal for debit, credit and prepaid cards, without requiring dedicated POS hardware.
- Multiservicios Multi-service payment platform integrated with POS terminals, enabling merchants to accept bill payments, phone recharges, FONASA health vouchers, SOAP insurance and lottery/gaming transactions (Kino, Loto) while earning commissions on each transaction.
- Boleta Electrónica Electronic receipt/invoice service that integrates with Klap POS terminals, allowing merchants to issue electronic receipts directly from their POS machine, priced at 0.39 UF + IVA per month.
- Cuotas Comercio sin Interés Interest-free installment offering that allows customers to pay in cuotas (installments) while the merchant receives full payment upfront, with no installment cost to the merchant.
- Impulso Klap Promotional tool that helps merchants boost sales through marketing campaigns and promotional features integrated into the Klap payment platform.
- PIX Acceptance of Brazil's PIX instant payment system, expanding Klap merchants' cross-border payment acceptance capabilities.
Quantifiable outcome
- +3 million daily transactions processed
- +3 more outcomes
Companies that use Multicaja
Customer profileNamed customers17 records
Segments5 records
Ideal customer profiles3 records
Multicaja technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
Feature5 records
Multicaja partnerships and signals
Strategic signalScale indicators9 records
Recent moves6 records
Expansion highlights6 records
Multicaja competitors and assessment
Company assessmentOthers
Broad incumbents
- Cielo: Brazil's largest card acquirer, offering POS, e-commerce, and contactless acceptance to merchants of all sizes. Comparable core acquiring functionality but at much larger scale and with broader product portfolio.
Direct peers
- Getnet (Santander): Acquiring arm of Banco Santander operating in Chile, offering POS terminals, e-commerce gateways, and contactless acceptance for retail and SME merchants. Direct competitor with similar banking-distribution model post Itaú acquisition.
- Redelcom: Chilean mobile POS provider enabling merchants to accept card payments via smartphones. Closely comparable to Klap's Tap-Klap offering and overlapping SME merchant segment.
- Mercado Pago: LATAM fintech operating payment acceptance (QR, POS, online checkout) across Chile and the broader region. Comparable in serving SMEs and digital merchants, with stronger consumer wallet and marketplace-driven distribution.
- Transbank: Chile's dominant payment processor and acquirer, serving the vast majority of domestic card-present merchants. Directly comparable to Klap in product scope (POS, e-commerce, mobile acceptance) and target customer base, but with materially larger scale.
Regional players
- Izipay: Peruvian payment processor and acquirer offering POS and e-commerce solutions to SMEs. Comparable in product suite and emerging-market merchant focus, though operating in a different geography.
- Punto Red: Multi-service payment network in Chile focused on bill payments, recharges, and POS-anchored transactions. Comparable to Klap's Multiservicios vertical and similar SME distribution footprint.
Emerging players
- Stone Co. Brazilian fintech-acquirer providing POS, e-commerce, and software-led merchant services across Latin America's largest payments market. Comparable vertically integrated acquirer model targeting SMEs.
- SumUp: Global mobile POS and payment acceptance provider operating in Chile. Comparable to Klap's Tap-Klap product and SME-focused self-service onboarding approach.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Multicaja social profiles
Digital presenceMulticaja compliance and trust
Trust signalCompliance2 records
Multicaja financial estimates
Financial estimateRevenue estimate
Valuation estimate
Multicaja leadership team
Management profileNumber of profiles
Multicaja funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Multicaja M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Multicaja
What does Multicaja do?
Multicaja (operating as Klap) provides merchant payment acceptance solutions in Chile, including rental of POS terminals, a mobile-phone-based NFC POS app (Tap-Klap), and an e-commerce checkout platform (Checkout Flex). Merchants receive next-day settlement of card transactions (debit, credit, prepaid) and can add services such as electronic invoicing (Boleta Electrónica), bill-payment and recharges (Multiservicios), interest-free installments, and PIX instant-payment acceptance.
Is Multicaja a public or private company?
Multicaja is a private company. It is classified as corporate owned and is currently acquired.
When was Multicaja founded?
Multicaja was founded in 2008. It employs 251 to 500 people.
Where is Multicaja based?
Multicaja is headquartered in Santiago, Chile, in the Latin America region.
How does Multicaja make money?
Four revenue lines are on record. Transaction Processing Fees are the primary driver. The others are POS Rental, electronic Receipt Service and multiservice Commissions.
Who are Multicaja's main competitors?
Adyen is listed as an others. Cielo is listed as a broad incumbent. Direct peers are Getnet (Santander), Redelcom, Mercado Pago and Transbank. Regional players are Izipay and Punto Red. Emerging players are Stone Co. and SumUp.
Does Multicaja have an API?
Yes. Klap offers a Direct API Integration for e-commerce merchants, Payment Card Industry (PCI) compliant merchants, gateways, aggregators, and operators. They also provide a Checkout solution that enables large merchants to create their own payment experience, process recurring payments, create mass payment links, and more. The integration options include direct API connection for merchants with specific technical requirements. Developer documentation is at www.klap.cl/developers/demo-flex.
What industry is Multicaja in?
Multicaja's product category is Payment Processing Services. Its primary akta.pro industry code is FSAMABAA, Integrated Payment Processors (PSP/Acquirer), with a secondary code of FSAMADAD, Integrated POS Payments (ISVs & Vertical POS Platforms). Its NAICS code is 522320.